They clearly read what I filled out in the intake and responded timely while being to the point…read more They were flexible with my work schedule and when they arrived they were extremely kind. It was a father and son duo with the heart of a genuine family owned business. Their pricing was competitive, they left my home spotless after, and he even mentioned other issues for us to look out for. I appreciated him not only pointing out the issues as a selling point but he even explained to my husband how he could DIY fix it himself. We chose to do business with them to resolve the issues instead. He also offered preventative care. Love this business and would highly recommend!

I use America. Chimney Sweep yearly to clean my dryer ducts. They always do an excellent job at a…read morereasonable price. They come on time and finish up in a timely manner. I highly recommend this business.

He arrived early, fantastic work. We do definitely…read morerecommend him! We will be sure to call him again when we need service Editing my review..... My most wonderful, caring and understanding husband didn't know about the gas vent and Jason came back and explained how to work the gas vent to our fireplace. He took time to hurry back. Thanks so much. Highly recommend them. Best service. Everything clean. P.S. I hardly ever give 5 stars. I'd give 10

Don't hesitate to reach out they do a Great job & Super Friendly Service Thanks againread more

Experienced professionals. They did clean and quick work! Love the top hat n coat uniform Valued…read morethe time they took inspecting our chimney for safety!

Charlie and his son from The Chimney Sweep recently cleaned our dryer duct - they are professional,…read morecustomer focused, and friendly! Thank you!!

I spoke with the Son to make an appointment and he was exceptional with his customer service very…read moreprofessional, very courteous. When they came by, they explained everything that they were gonna do and were reasonably priced. Matter of fact, trusted them so much that when they came to bring a part, we unlocked the door and let them make the repair while we weren't even there 10 out of 10 Superb work. Highly recommended. Thanks so much.

Called and he was booked but mannage to squeeze me in the agenda ... customer service excellent him…read moreand his son best team work ..came down found the water leak problem and repaired it and cleaned up afterwards ... hands down for them will be calling them back .. they accept cards and cash .. thanks again Jay. Price was right for the last minute call ..thanks again. Abel mazda

Tikar from Soot Removers has serviced my house for years. He is prompt, friendly, and always very…read moreinformative. The first year he visited he bestowed much knowledge since it was my first home with a fireplace. The next year, I found out that they provide dryer vent cleaning. Ever since then, I have been getting both services every year. The value I get for the service and peace of mind is well worth it. I appreciate Tikar & the team at Soot Removers. They're the best.

We contacted Soot Removers to clean out our dryer vent. They were able to schedule us for an…read moreappointment within one business day. Tikar was prompt, friendly and informative about the service rendered. His price quotes seemed fair and reasonable. He provided pics as well as camera footage of the cleaned out vent. Our brand new dryer is working fantastic. We also inquired about our gas fireplace being serviced and Tikar gave us an approximate quote about that too. We will definitely go with Soot Removers again for future cleanings.

I ended up hiring the chimney brothers to take care of my new gas log set install, they were on…read moretime. Did a great job and left my home cleaner than before!! I had a bad experience with a different chimney company at my mother in laws home, so I was first hesitant about having this service done. But Joseph arrived and I just knew I made the right choice, he was so patient explained the whole process and I felt very sure and had ease of mind with him. He came back a week later with the logs and finished the install very quickly. I hope this review reaches all of you guys! I'm so happy with my new gas log set and can't wait for a chilly evening to enjoy it! Don't forget to ask for Joseph! He's the best! Great value! Great service!

Chimney Brothers are fantastic! Joseph came out to our house for a consultation and about a week…read morelater was back to install a new gas system with ceramic logs that was 1,000 times better than the existing system. He was super professional, courteous and performed excellent, clean work. We are beyond thrilled with the results. Thank you guys!

Great Company!!!! Fair pricing and lovely folks. They gave us an appointment that was quick and…read moreworked around our schedule. They did a perfect job, making sure to protect our flooring. There was no trace that they had done that very dirty job (sweeping our chimney) We are now using our fireplace with the confidence that it was made safe! We will continue to use them year after year!

I had the pleasure of working with Darryl and Don after the spark arrestor and chase pipe blew up…read moreoff the chimney and slammed into the ground in the back yard in the wee hours - scared the bejesus out of my daughter and the neighbors! For anyone who lives in or is familiar with the winds here in the High Desert be wary - this could happen to you! Apparently it was just a matter of time that it happened since it had never been properly fastened down when it was installed - so maybe those of you with fireplaces might want to consider having your system checked. Darryl and Don came out to check out the situation to see what needed to be done and were able to fix the issue without having to do a lot of extra work; like tearing out the drywall or removing the insert and replacing the whole thing. Once the part was obtained, Darryl, Don and a young man/assistant had it all fixed in about an hour; I think the prep took longer than the actual repair; checking things out, getting measurements and part numbers, finding the chase pipe and other parts needed. Darryl even made sure the chimney was covered just in case it rained. Highly recommend Chimney Chokers for their professionalism, courtesy, friendliness, fair prices and great work.

I had received a quote to repair my chimney from Chimney Saviors a few years ago. I finally…read moredecided I wanted to get it repaired in time for family visiting for Christmas. Richard honored the original quote which I greatly appreciated. The work required relining the chimney flue interior as well as other work. AJ & Ivan were good at communicating what was being done as well as being considerate in keeping interior/exterior areas clean each day and at end of 2.5 days of work. I am very happy with my fireplace and highly recommend Chimney Saviors.

They came out and did a thorough service on our fireplace, and it looks great…read more Only leaving 4 stars because they were 1.5 hours late without any communication. They came to our house, called from the driveway, and asked if we still wanted it cleaned. It took at least a week to get an appointment, so I said yes. I'm glad that I did as it's been years since it has been cleaned.

So happy to have found Fireplace 911. Starting with Linda (my first point of phone contact), to…read moreRenzo (owner), and Jorge (technician) - communication was excellent, as was attention to detail and cleanliness. This was for a rental property with new tenants scheduled to do a walk-through and sign lease agreement in a few days. After two months of repairs and improvements, I thought everything was ready to go - until I started taking photos and realized the gas-log fireplaces were in need of cleaning and resetting. In a bit of a panic, I turned to Yelp (as owners of my previous fireplace maintenance company had retired) and chose Fireplace 911 - in part due to their positive online reviews, and also to help support a local business. I could not have asked for a better experience and will continue to call upon Fireplace 911 going forward. Thank you so much for fitting me in, and to Jorge for doing an excellent job.

Updated Review: 5 Stars UPDATE (Editing my original review…read moreafter service completion): I am officially updating my review because FirePlace 911 truly went above and beyond to make things right. After my initial scheduling frustrations, the business owner, Renzo, personally stepped in. He called me immediately after the job was finished and apologized sincerely multiple times for the previous communication issues. The Results: The actual work performed was fantastic. They completed a full refurbishment that included: - Deep Cleaning: Both the chimney and the fireplace are spotless. - Aesthetic Upgrades: They repainted the interior, making it look brand new. - Smart Functionality: They installed new parts and integrated a wall switch system. Now, as long as the pilot light is on, I can start a fire with a simple flick of a switch. Incredibly convenient for my tenants. The finishing quality is top-tier. Seeing the final product and experiencing Renzo's commitment to customer satisfaction completely changed my perspective. It's rare to find a business that takes feedback this seriously and delivers such high-quality craftsmanship. I now highly recommend FirePlace 911 to anyone needing fireplace experts. Thank you again for the hard work, Renzo! ------------------------------------------- Original Post - Rating: (1/10) I am incredibly disappointed with the lack of professionalism and total disregard for my time shown by Fireplace911. Initially, I was happy to be flexible. We had a Tuesday appointment that they needed to reschedule due to a technician's family emergency. I completely understand that life happens and was happy to accommodate them. However, the experience went downhill quickly from there: * Reschedule #1: We moved the appointment to Friday at 11:00 AM. * Reschedule #2: On the day of, they requested to move the 11:00 AM slot to 2:00 PM. I agreed. * The No-Show: They failed to arrive at 2:00 PM and did not show up until 5:00 PM. This was not just a personal inconvenience; this was for an investment property with a tenant waiting. Because of this company's poor time management and lack of communication, I was forced to apologize repeatedly to my tenant for the delay. There is a fine line between a genuine emergency and simple laziness. Changing a time twice and then showing up three hours late for the second window is unacceptable in a professional setting. I highly recommend looking elsewhere for your fireplace needs.