This is the epitome of awful service. I'm not sure if it is the standard ageism we get everywhere,…read morebut it is sooo hard to find anyone to help us. We came in this morning at about 11:00, spotted these Timberland City Blazers my husband fell for. Waited 10-15 minutes for someone to help, and every time we flagged either of the 2 employees, mostly playing on their phones, they'd duck and hide or go into the back. We walked around to look for the boots at other stores for about an hour, and after we couldn't find them, we came back to see if we could get some help a second time. Stood around for another 10 minutes this time, before leaving again to find them at Jordan Creek. To no avail, we came back to the store a third time. We stood around for 5 minutes and we were *finally* able to grab someone. When we waved him over, there was no greeting, just "what?". Absolutely ridiculous. We bought the boots because we couldn't even find the same color online, and we'd done our fair share trying to find a similar style/brand elsewhere today. After this, we'll never be back.

Wow, talk about lack of customer service. I spotted some sweet Adidas shoes on sale through the…read morewindow and since my shoes are working on a pretty good hole on top, I thought this might be it! They were on sale and they had multiple options.. So I asked the 2 guys standing around if they had these particular shoes in my size. They both kinda looked at each other like "you want help him?" Nobody was jumping to the opportunity to help me. Finally after pulling teeth one of them went to the back, I asked the other one how his day was going, and he kinda was staring into space and didn't even realize I was talking to him! HELLO am I invisible in here or what! Finally the other guy came out, and naturally the largest options they had were 11 1/2! I have wore adidas shoes in a size 12 since I was a freshman in high school I knew that is what I needed and these were not going to work. The guy kinda scoffed off when I said it was a no go. Bummed they didn't have my size, as the shoes were cool and at a great price, but man that service was not nice!

Always amazing service and wonderful selection of sporting gear for every endeavor. The…read morehigh-quality equipment does not come cheap however. Check options at the clearance racks and you can find some deals. Interesting points program that you can utilize to save as well. This is definitely a location to find sporting equipment that you will not find in other retail settings.

This West Des Moines REI is probably the only one in Iowa. I stopped in to look at their luggage…read moreselection, before making a possible online REI purchase when the next member sale comes around. The store is sizable enough, with lots of familiar sections and selections that I've come to expect in other REI stores. Store staff were friendly and very helpful. I'm sure I'll stop by again during one of my fairly frequent Iowa trips.

"Went into Dick's this morning for some golf shoes, and right when I walked in, this beautiful lady…read moreEunequa was at the door and greeted me. She pointed me straight to where the golf shoes were. The guy helping me out there was awesome also--super helpful, knew his stuff. Then when I got up to the register, Eunequa helped me again and saved me some money by getting me the Dick's Sporting Goods MasterCard. She was really great. Five stars, definitely recommend this store!" I felt great value for my investment.

Don't do it. My foreign exchange daughter bought a pair of wrestling shoes in October of 2025. She…read morehas worn them to practice and meets. THe soles on both shoes are falling off. Of course we don't have the receipt anymore because she's worn them and intended to keep them. We tried to return them to Dick's. They won't take back worn shoes, that's their policy. I get that policy, but these are clearly damaged, we're not just trying to return them, we need defect free shoes. So we were told to call adida to have the warrant taken care of. I called Adidas and they need a receipt to return them. I had to communicate with her parents across the pond, to get a copy of the bank statement for date, time and dollar amount. All that is in Spanish format, so I had to calculate euros to dollars, and figure out the time difference. I called the store back to find out I had to call corporate. I finally got a copy of the receipt. Then have to call Adidas back to file a claim. What a cluster F***. Do better Dick's. I won't be shopping there again. Scheels it is.

Wow, I loved this store, a phenomenal collection of the best brands in active and casual wear…read more Literally, a dream stop for me! Liked the layout and customer service. Plenty ty of parking. Staff gave me space. Multiple dressing rooms. Locally owned. Among the brand names: Vuori, Hola, Smartwool, Setup, Toad and Co, Keen, Tilley, Sorely, Patagonia, and Kohl. Liked their sunglasses display too! An immediate must visit every season.

It is a good feeling when sales associates look up from their desk task, and each greet you with a…read morefriendly smile at best saying "May I Help You" or "Hello There." A kind gentle helped me find a colorful fanny pack and another associate assisted with name brand jogging suits. The fabric, and the trendy look were of reasonable value with an awareness of our global warming utilizing vendors that are planet conscious who use recycled materials to make impressive joggers. I am waiting for more pinks, royal blues, or lively mint greens to jazz up my exercise wardrobe.

I'm in the process of cleaning out a storage locker because they keep raising my rent on it…read more.. A couple items I had in storage were sports related. A 10.5 ft Viper kayak (used a couple of times) and a kayak cart (still new in box). I decided to take both into Play It Again Sports. I didn't really want to deal with selling them privately on eBay (local pick up), Craigslist, or FB Marketplace. Play It Again Sports is the only place I know of to sell stuff like this other than a normal consignment shop (Stuff Etc. or a different place like that). If you are a seller they will give you cash or in store credit. The in store credit offer will be more than the cash offer. The kayak was purchased for $240ish new a few years ago. The gentlemen I was dealing with at Play It Again Sports said they'd sell it for around $100... Offered me $50 The kayak cart was purchased for $40. Was still new in box... They said they'd give me $7 If you don't mind the back and forth messages with possible buyers. People lowballing you. Having to arrange to meet someone...who may or may not show up, etc. Selling privately might be a better option for you... As far as putting the maximum amount of cash in your pocket...selling privately is definitely going to be the better way to go Like I said... I didn't want to deal with the hassle of selling these privately so I took their offer. At least it paid for dinner that night for my son and I... So you know what to expect... As a buyer you can probably plan on getting a used item for half off new retail. Maybe less if the item has been sitting for a LONG time. As a seller Play It Again Sports is probably going to sell your used item for half of new retail, and offer you half of that in cash (25%ish of new retail). It's a great resource to have to get rid of unneeded sports items. You at least get a little money back v. donating the items to Goodwill, etc. To wrap things up... I found the staff here to be polite and great to work with. I dropped in with no call ahead and the process was simple and easy. If you have sports equipment to get rid of maybe slide in and check them out... Doesn't cost you anything but time. Don't like the offer you can always say no and choose to go in another direction. If you are a parent looking to save a buck... Definitely stop in!

My kid finally decided to go for a high school career in softball. As a catcher, the starter kits…read morecan be exorbitant in cost, not to mention shoes, and the uniforms, etc. we got her a full set of used gear, including women's size 11 shoes, catchers mask, chest guard, shin guards, summer pants, batting gloves, and a sports bag all for under half the cost of what a new kit of Catcher gear would cost!! Can't say how happy I am with the shop. It was definitely full, but clean with great friendly service. We had a great experience!

Bar none this is the place to go if you are a runner. They have been around forever, know their…read morestuff and have a treadmill to try the shoes out on. They sell other athletic wear as well but are primarily running. They do have some clearance shoes but like any serious running store you are going to pay for quality and expertise. I have actually found their prices to be better than Amazon and Zappos. Really the only place I have found better pricing is EBay and that's because the shoes are probably hot.

Lou was Great, Friendly and Professional, She answered all my Questions, and brought me up to speed…read moreon the latest Running/Walking Shoes, She measured my foot not only for length and width but also for arches and whether I needed a Neutral or a Stability Shoe, then She brought out Multiple Boxes and Brands of Shoes for me to try out in the Store. I bought a pair of Brooks Ghost Max 2 and was so impressed I brought my Wife in the Next Day to buy a pair of Shoes. Lou was not there so we were helped by Cody who also was Great, Answering all our Questions, measuring my Wife's foot and bringing out Multiple Boxes and Brands of Shoes for my Wife to try on and walk around in the store. I bought my Wife a pair of New Balance Walking shoes. Lou and Cody, two Exceptional Employees in an Exceptional Store !

Found exactly what I was looking for with the help of staff. I was greeted as soon as I came in the…read moredoor. Given immediate help. Thanks

Great selection and very friendly service! Was greeted when we walked in the door and then left…read morealone to browse. Checkout experience was very good and very helpful!

I might be the only person that feels this way...However I don't like hearing from the 3 older guys…read morebehind the gun counter that they all handled my firearm talking about it like a toy. My unique, high dollar purchase doesn't give you the right to touch it. Check the serial number and put it back. If it's not yours then hands off. I don't know what they've touched and I doubt they wash up. I wasn't even rude during this transaction. I said thank you and have a great day and this old guy replies "no". Unprofessional! Buy elsewhere.

I think this store is under appreciated. While the service can be slow, especially around the…read moreholidays, it is probably the best option for the serious outdoors person in my area. Good selection of inventory, good prices, and occasional sales. clothes and camping are more limited, but hunting, fishing gear is excellent.