I called in the am on Thursday for a back windshield repair. I was told the price & when it could…read morebe repaired and completed on the upcoming Monday; I accepted. When I came in on Monday the lady at the front desk so was professional and so Nice!!! The gentleman that took my call was at the front desk (so nice as well) and he took my keys and I was off to work. Before noon the same day they called and I had my car back(Mind Blown)! I can't tell you enough to have a company do what they say, for the best price and with such professionalism was heart warming to say the least. Highly recommended!

Everyone was nice up until the point where they wouldn't own up to their mistakes and pay for…read moredamages they caused. For context, some of the pillar/door body panels on my car needed to be removed in order to access the windshield. They removed them, replaced the windshield, and then replaced the panels afterwards - all with no issues. A couple days later, one of the panels fell off when I was on the highway, and I wasn't able to recover it. Now I'm out an extra $1200 to replace it, and they gave me the "we're not liable for anything except the glass" excuse and have been giving me the silent treatment ever since. Smh.

I had a situation today dealing with the dust storms in southern Texas and a gravel truck that hit…read moreme 2x not just once about 3 miles from the first hit. When I realized more damage was coming if I didn't even get it handled; I was able to slide in, get back on the road very quickly. Having to travel through vs staying was absolutely perfect. I had my dogs with me and everything happened without a hiccup. The fix is perfect for my needs. At some point way, way down the road I might look into a new windshield at this point I won't unless I have another issue with stray rocks from gravel trucks. What a day of crazy weather and truckers.

Such a terrible experience! I travel a lot with work and have to replace or repair a windshield now…read moreand then so while I was in the area, I stopped in for an estimate. I felt a bad vibe as soon as I walked in. The women upfront were so cold and unfriendly. They acted like me needing a quote was such an inconvenience to them. I explained that I was in a rush but it just seemed to fuel their rude behavior so I just left and I certainly won't be returning. If they had been warmer and more professional about it then I would have been willing to wait. I would have asked for a manager but I could tell that this location is poorly managed. Simply because the projected arrogance stated that they have been getting away with poor customer service for quite awhile now. I'm not requiring some empty apology reply with a useless explanation. If whoever is reading this is truly concerned, then simply address the issue. Customer service is everything. I suggest sending your employees to specialized customer service training or replace them with better and more capable people.

Decent job, there was some gouge or scratch in the replaced part when I got it back, but you can't…read morereally see it. Will need to look under the vehicle since past reviews mention damages when they are replacing parts. The guy I was supposed to show me the car was gone for the day and they were closing so I took off without a thorough walkthrough. I did notice some things missing from the car, stuff from the glovebox and dash compartments, like change and my music SD card. Not ok, and won't be coming back.

Great experience with pat gray. Job done on time I would use them again for sure. Quick and…read morereliable

I had a small windshield crack and I just wanted a repair to keep it from getting worse. Called…read moreseveral other places and they would not do repairs, only replace the whole windshield. The owner is very knowledgeable and made me feel comfortable with the process. Would come here again next time I need work.

First of all the positive reviews on here shock me after what we experienced. If I could give zero…read morestars I would! I called and wanted a price on a windshield for my Ford Explorer. Talked to the owner and he gave me a price. I called back to see if that was the OEM Ford windshield. He said no that it costs more. I told him our insurance covered a Ford windshield. So I called insurance and sure enough they do and she was going to call and set up. So then I get a call from the office lady. She asked all the questions to see if I had sensors and stuff and set appointment for two days later. I showed up (9:45am) and she seemed frazzled but finally found my paperwork in the stack of papers. She called her brother back in the shop to tell him I was there and had an appointment. He came up and got my keys and they took it into the shop. He then came up and was all freaking about the side plastic on each side of my windshield and wanted his sister to call and see if she could find parts just in case he broke mine. They began to argue in front of me and my son. He then walked out and came back and said "Oh, your car isn't a year model that we need to worry about." So then he went back into the shop. He kept coming back and forth dealing with some couple he called to come in for whatever reason other than glass. The office lady walked me back to make sure they took off all the stickers from old windshield. The old one was shattered all across. Not sure why they did that to get it out. Around 11:15 he came in to tell me he needed to drive my car to calibrate it. He said it would take 15 minutes. Thirty minutes later he showed back up. I walked out to get in my car and it WAS NOT a Ford windshield. I walked back in to tell him and he immediately started looking for his sister. She came out of the house behind their shop and was immediately rude. She told me she could get a Ford windshield in a week but they would have to take the one the installed out and put my shattered (because of them) windshield back in. Umm what?! So I got on phone with insurance company. I started finding things wrong inside my car and outside. I had glass all over my dash and in my seats. The middle sensor part above my rearview mirror was not lined up or put back on right. They scratched my hood and side plastic pieces. New windshield has epoxy on it. Plus so much more! Don't waste your time here. They could care less how they treat your vehicle.

Went to Odessa yesterday to talk to them about the damage. Received a call enroute from the…read moreReceptionist to bring the vehicle in and they would access the damage and make repairs. Got to the office they met me in the parking lot and checked the vehicle right away and made repairs to broken clips and realigned the windshield wiper position. Took me about 30 minutes. I am satisfied. Seems like if I could have contacted the folks at this shop by phone I could have avoided all the headaches. Recommend that the phone numbers for the shops locally be made easily available instead of calling all over the nation trying to speak to a human. I'm through now. Thanks for listening.

Fast, predictable. They did what they said they wouid do in a short lead time. Called for service…read moreand they were able to handle it the next day.