Lorenzo responded quickly and was very helpful and efficient, also provided good advices…read more He also did a remote problem diagnosis before coming in to save time, very thoughtful service. Very satisfied.

Called Phone Expert to fix a damaged landline phone connection. They responded quickly. We…read moreinadvertently gave Lorenzo some incorrect information about the prior phone hookup, he nevertheless patiently diagnosed the problem and solved the issue, professional all the way. Can't recommend this company highly enough.

Fusion Networking and Tech did a fantastic job on our Cat 6 cabling project. The installation was…read moreclean, well-organized, and clearly done with attention to detail. Everything was labeled and set up in a way that makes ongoing use and maintenance easy. Their pricing was fair and straightforward. On top of that, they were great to work with as they were very responsive, professional, and flexible with scheduling. Overall, we had a very smooth experience from start to finish. We'd highly recommend Fusion for anyone needing reliable, high-quality network cabling.

They were pretty quick from contacting them to them showing up. They went above and beyond and…read morereplaced all the telco lines to fix the issue.

I attempted to add a new phone line online while keeping my existing number, and it completely…read morederailed my account. The number ported to the wrong line, and online customer service wasn't able to fix it. Thankfully, I went into the Van Nuys store and the manager, Kelvin, stepped in. He resolved the issue quickly and even followed up the next day when my iMessage wasn't working, resetting my PIN and making sure everything was functioning properly. After this experience, I highly recommend skipping the online system and going straight to the Van Nuys location for reliable, knowledgeable support.

I always come to this location whenever I need a new phone or have a problem with my account. I've…read morebeen a customer for over 10 years, and I've never experienced customer service like I did today. I came in today (Thursday) at around 10:10 a.m. There were two employees working, and both of them seemed unhappy and acted like they didn't want to help anyone. I asked a simple question about my second phone, and they made me feel like I was bothering them. They were unfriendly, impatient, and didn't seem interested in helping at all. This was by far the worst customer service I've ever received at this location. No customer deserves to be treated that way. Unfortunately, I don't remember their names, but I hope management looks into what happened this morning.

What A Disgusting Customer Service ! With a Brand New phone that is perfectly Fine, I had a…read morequestion about a particular setting to change the background color. The Manager Tiffany basically tried to sell me a NEW pnone. F you ! What a Scam Artist you are. On top of that another employer tried to BULLY me by saying "You walked in a T-MOBILE store, that what we do ! I'm a customer for 20 years that ONLY shops Tmoblie and I had a simple question about a setting and you don't want to help me. TERRIBLE SERVICE AND PLACE. Here is the picture of the Scam Artist Tiffany at the Sherman Oaks T-MOBILE next to Starbucks at 4550 Van Nuys blvd

Tl;dr: DO NOT GO TO THIS STORE. THEY COMMIT FRAUD…read more The associate named Sugar from this store opened an account for my in-laws without their permission. They went in to inquire about the senior plan, and she said they didn't have the plan. Sugar then kept giving them inconsistent information, and they gave Sugar their information to try and look up the plans that are available. After a long back and forth, they decided to leave and go to a different T-Mobile store. But when they got to the other store, they found out an account had already been opened for them. They had to go back and forth between stores and calling T-Mobile and it took them hours to finally get their account cancelled. After all of this, we called to make sure the store manager knew about the fraud, and store manager had the nerve to say, "don't call my employee a scammer." How do businesses like this still exist??!

Coming to this T-mobile location was my biggest mistake! Sales people, besides Jose , don't really…read morecare about me as loyal customer with 10+ family account with 3 lines. It sounds like T-mobile don't need me anymore! It was my worst experience with T-mobile ever ! Stay away- very unprofessional!

Garbage company!! I came in paid cash and got my phone approved for trade in. I mailed it in and…read morethey claimed it was damaged even though their rep approved the condition of the phone and they're trying to charge me full price

UPDATE: THIS CONTRACTOR'S LICENSE IS NOW SUSPENDED DUE TO REFUSAL TO PAY A COURT ORDERED…read moreJUDGEMENT. My initial review stated that I was forced to file a lawsuit against Brian Staller / Circuit Genius (legally known as: Performance Telecomm) for breach of contract. The matter is now permanently settled by the court. After the vendor filed an appeal, the Los Angeles Superior Court ruled in my favor and found Circuit Genius / Performance Telecomm liable for breach of contract. Owner Brian Staller calls this a "frivolous lawsuit" in his response to my initial review, but the facts prove otherwise. In his response to my first post, Brian called the lawsuit "bananas-level false" and "frivolous." The fact that I won a judgment against this company not once, but twice--once at trial and again on appeal--means that two judges ruled in my favor, finding Circuit Genius / Performance Telecomm in breach of contract. The court's decision validated the vendor's refusal to honor two key contractual agreements: 1. The Refund Scam: The vendor refused to process an agreed-upon refund for a Yamaha receiver (which the contract stated had "No restock fee if not wanted"). Instead, he attempted to coerce me into a "settlement" that required me to sign a document agreeing to no online reviews, legal proceedings, chargeback attempts or warranty support for work done. 2. Deceptive Practices: After agreeing in writing to return to my home and install a network rack at "no extra charge," he later refused to do so unless I paid a new 2-hour service minimum. He then withheld equipment that I had already paid for and refused to refund the cost of that equipment. **This Contractor is now a Regulatory Liability** More than six months after the final judgment, Brian Staller / Circuit Genius / Performance Telecomm has refused to pay the court-ordered debt. His failure to comply with the judgment has resulted in severe disciplinary action: 1. License Suspension: The Contractors State License Board (CSLB), has suspended his license for failure to comply with an outstanding civil judgment. (See CSLB Record for Performance Telecomm; License 117708). 2. Business Lien: I have filed a lien against this business to attempt to enforce the judgement owed (See State of California Notice of Judgement Lien; File No: U250127585224). This business employs deceptive practices and does not honor contractual agreements. Brian is desperate to get 5-star reviews and refuses to accept anything less even if it means bullying and using intimidation tactics with his customers. A business that ignores its legal obligations, has a lien against it, and has its state license suspended should be a major red flag to anyone reading this. Do not put yourself through a lengthy legal ordeal with this vendor. Proceed with extreme caution.

Brian of Circuit Genius is a true perfectionist. He is honest and detail oriented. His word is…read morehis bond and we were fortunate enough to have crossed paths with him. We live in the South Bay in house that was built in 1921 with lath and plaster so getting good WiFi is not easy. Brian spent a few hours assessing our entire house, Sonos system and TV's. He provided a thorough, detailed proposal that addressed our needs. He did not try to nickel and dime us or oversell as others tried to do. Brian goes above and beyond (went to Home Depot to buy mat black paint to hide marks behind the media room TV). The 4 people who work for him are impeccable and care about the job being done beautifully. We are so appreciative of his work and follow through. Brian came back twice to troubleshoot a technical challenge from old equipment, at no charge because he insisted the entire system work perfectly. Read the many 5 star reviews of Circuit Genius over the past 7 years, which are spot on- so very happy that we did.

FIVE STAR Service all the way....! Look, a phone is a phone,…read moreespecially in today's VOIP technology world. But, when you are in desperate need to speak to a human, you want a phone provider that will answer your call and handle your problem in real time! With S & W Communications that is exactly what you get. Steve and his team have been wonderful from my very first phone call. I own a very busy service business, so if I have no phones, I have no business. I was so frustrated with the phone system I had, I did not care about the cost. (shhh...our secret) I needed help! The transition was so smooth, not a beat was missed. Karen was and is phenomenal! I highly recommend this phone service. Looking forward to growing my business with S & W communications.

Honest and good work. They came out quick and helped out with a system we had no idea about. Will…read moredefinitely call them again and recommend them to others. Thanks!

Thank you for best customer service. They help me to find the phone. I liked really good prices and…read moreyou're really good customer service.

I went in to get a new phone. The data transfer took several hours, not sure why. When the phone…read morewas picked up, they said it was ready to go, but that my original phone had died. Why they let that happen at a literal phone store is beyond me. So I have the new phone at home and try to send out a text, and what do ya know, I cant because there's no SIM card. Also it doesnt seem like all my data was transferred over. I've never had a phone purchase go this badly.

Guardian Angel installed an intercom and elevator keypad for access control in our building. Of the…read morebids we solicited, Guardian Angel was by far the least expensive. The two technicians assigned to do the installation, Felix and Larry, were very professional, knowledgeable, and easy to get along with. They knew what they were doing and it showed in the quality of their work. What I was particularly impressed with was their ability to come up with creative solutions for the wiring of both the intercom and the elevator keypad. Some vendors we contacted were reluctant to bid on the project because of the challenges involved, especially with the elevator keypad installation. I can see why Guardian Angel gets such great reviews on Yelp. I would not hesitate to use them again.

Charlie was awesome! Great service, wonderful staff. Highly recommend…read more Convenient and very accommodating.