If you want to load here, it is better to refuse, because you can lose a lot of time. I was loaded for about 11 hours

Very helpful and nice designer Angela. They take awhile responding but that is because of all the COVID restrictions. I was all set to have a granite remnant installed with tile backsplash. They want half upfront, 25% at template, Remaining 25% at install..........ok, hesitated a bit because they wouldn't put a time limit in contract. so, technically they could keep 50-75% ad infinitum without doing a thing....."trust us", well ok, because I did trust Angela. But then the kicker. The contract stated ALL STONE SOLD "AS IS'. Angela said well, that is because it is outside and something could happen to it. Right, so they would install scratched or chipped or unfinished or dropped piece and too bad, so sad for me. I did not sign it. read more

We called them to remodel master bathroom. Natalia & Robert (Contractor) came to the house to look at project and then we went into Pro-tops & picked out counters/cabinets, received our estimate and we agreed on price & start date. Natalia set up text with herself, Robert & myself. TILE: Robert suggested we go to Flour & Décor; we went there & had a horrible experience. I tell Robert about the experience at Flour & Décor he said "Well you should have gone to the ProDesk" Why did you NOT tell us that before we went. PAINT: told to pick out paint color we go Lowes & get color & I tell Robert paint we want & he states they only use Sherman Williams Paint from their store so we wasted our time. He said to rehang accessories is NOT in the contract. I asked him to hang mirrors & he agreed but said "Customers always want things for free". My husband hung all other accessories. Robert is contractor but he subs out to Daniel which in turn subs out his work mostly to Spanish speaking people which was hard to communicate. During project saw Robert about 3 hours total & Daniel maybe 6 hours total. The Electrician put a NON GFI outlet which is not straight by sink & the other outlet he put high up so cover does not fit. I told Robert about the outlet; Electrician came back & fixed it & put GFI by sink. The drywall guy comes & leaves my windows open in bathroom & leaves out the back door with all the gates open & does not notify me. Between him & Electrician leaving a huge mess on floor. I complained & Robert said "Well that is the way a construction site is". The next week the Plumer was supposed to show up & no show so I text Robert & his response was things happen so my hubby came home from work for nothing. Next was Gus tile guy with his men & tile and shower came out great. He was a no show one day. Next up cabinets were installed but counters the holes not correct so Natalia ordered new counters & they were switched very quickly. Then painters showed up & they worked hard getting that bathroom into shape. We did have a problem with a wall & the corner trim was pulling up the paint I texted Robert and he never texted me back but painters showed without notice which I was not available so they came the back next day. The painters hung the lights, painted walls, baseboards & hung the mirrors. Robert shows for a total of 10 minutes & took a few pictures & left & never heard from him again. NO one did a final walk through in which if they did would have realized that inside marble on step of shower had not been caulked & beyond wall by the shower where the counter ended is an opening. They put flat paint on all walls & it already dirty & not using that bathroom yet all you have to do is lean against it & it leaves a mark. When Natalia was here collecting money, I asked her why bathroom was painted in flat paint & she said she never heard of that either. Robert told her he would NOT repaint the bathroom. Pro-tops are responsible because that is who the contract is with. I just want everyone to know what kind of service you will get when you when you remodel with this team. Natalia said she wanted her field manager to come to look over everything but no one has gotten back to me yet. As for Robert the way he does business I do not care for & if something is wrong you fix it and make it right, period! If you want to remodel, I would make sure it is not his team because he really will have no interest in your job. Robert was hardly around during project & his communication was lacking in sometimes no texts back, calls or one-word answers. In the end the project came out beautiful with the help of the Tile Store in Matthews, Natalia for being kind and professional, Tile installers (Gus and his people) & painters (they did a lot of work getting those walls ready). Also, to my hubby, who now has to repaint the entire bathroom in semi-gloss because they refuse to repaint it. I had to shorten this due to character limitations for my google review. read more

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Pro Tops is the best granite company I have worked with in remodeling and new construction jobs we do. It amazes me how much I hear what a good job they did, from builders and homeowners. Most of their work is for builders and they are often installing 20+ countertop jobs per DAY! They are really a "go to" company! read more

DO NOT USE THIS COMPANY My experience with this company was absolutely horrible ! They ripped the sheet rock and broke the backsplash tiles. They left a gap between the broken tiles and the breakfast bar. When I complained they came and stuck a piece of wood that looked absolutely horrible. Each time they came the broke something else it cost me $1000. To repair the damage they did. I would give them-5 stars if I could read more

Nice selection of granite. BUT DO NOT use their choice of company to do anything w your kitchen/bath cabinets. I had mine painted. Horrible job!! Chipped and scratched off within days!! Would not respond or answer calls. Paid thousands of$$. Had to get it all redone. What a big mistake to have called Pro Tops, since they work w a company that steals your money! read more

Pro-Tops, Inc recently installed new granite countertops and backsplash for a newly remodeled kitchen. We are new to the Charlotte area so we visited many granite businesses looking for quality and professionalism. We decided to go with Pro-Tops because not only did they beat all the other estimates, the sales staff (Richard) was knowledgeable and not pushy. Making a decision for 150 sq ft of granite countertop and backsplash for our new kitchen is not something one rushes into. When they came to make the templates they took their time, premeasured for accuracy using technology and offered some suggestions for the backsplash to create a design we would be happy with. I also liked seeing the layout on the computer because it helped to visualize the completed project. When installation day arrived the staff was on time and very courteous. They took their time making sure everything was installed properly. They were very neat and left our house tidy. They had to cut holes around the outlets and sink but used vacuums to contain the dust. I would strongly recommend for remodelers or new home owners to visit Pro-Tops before finalizing your project. Thank you Richard, installers and staff for the great job. Our new kitchen is absolutely beautiful! LCM read more

Pro-Tops - Countertop and Backsplash - Countertop Installation Near Me - Monroe, North Carolina

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I wish I could give a zero star. Warranty manager Andre scheduled my appointment for 9am. 9:30am no call no show. I call Andre he says no one can show up today can we reschedule. Rescheduled for 9am next day. 10am NO CALL NO SHOW AGAIN!!! Called pro tops and again we can't be there until maybe later today. This place is a joke! The worse service I've ever experienced! Avoid this company at all cost!!! True home should stop using pro tops! read more

The best countertop company hands down everyone from the sales team to the installers are professional I've never had a home project where I absolutely had no worries any questions I had my sales rep would answer and reassure me all of my needs would be met I would definitely recommend pro-tops to all my friends and family !! read more