I've been a long time costumer of Pro-tops. It has always been great working with them . They have…read moreunbeatable pricing for Cabinets, countertops and flooring. Yuriy and his team have great product knowledge and extremely helpful with any project we have going on. They will be my Go to from now on. Keep up the good work!!!

We called them to remodel master bathroom. Natalia & Robert (Contractor) came to the house to look…read moreat project and then we went into Pro-tops & picked out counters/cabinets, received our estimate and we agreed on price & start date. Natalia set up text with herself, Robert & myself. TILE: Robert suggested we go to Flour & Décor; we went there & had a horrible experience. I tell Robert about the experience at Flour & Décor he said "Well you should have gone to the ProDesk" Why did you NOT tell us that before we went. PAINT: told to pick out paint color we go Lowes & get color & I tell Robert paint we want & he states they only use Sherman Williams Paint from their store so we wasted our time. He said to rehang accessories is NOT in the contract. I asked him to hang mirrors & he agreed but said "Customers always want things for free". My husband hung all other accessories. Robert is contractor but he subs out to Daniel which in turn subs out his work mostly to Spanish speaking people which was hard to communicate. During project saw Robert about 3 hours total & Daniel maybe 6 hours total. The Electrician put a NON GFI outlet which is not straight by sink & the other outlet he put high up so cover does not fit. I told Robert about the outlet; Electrician came back & fixed it & put GFI by sink. The drywall guy comes & leaves my windows open in bathroom & leaves out the back door with all the gates open & does not notify me. Between him & Electrician leaving a huge mess on floor. I complained & Robert said "Well that is the way a construction site is". The next week the Plumer was supposed to show up & no show so I text Robert & his response was things happen so my hubby came home from work for nothing. Next was Gus tile guy with his men & tile and shower came out great. He was a no show one day. Next up cabinets were installed but counters the holes not correct so Natalia ordered new counters & they were switched very quickly. Then painters showed up & they worked hard getting that bathroom into shape. We did have a problem with a wall & the corner trim was pulling up the paint I texted Robert and he never texted me back but painters showed without notice which I was not available so they came the back next day. The painters hung the lights, painted walls, baseboards & hung the mirrors. Robert shows for a total of 10 minutes & took a few pictures & left & never heard from him again. NO one did a final walk through in which if they did would have realized that inside marble on step of shower had not been caulked & beyond wall by the shower where the counter ended is an opening. They put flat paint on all walls & it already dirty & not using that bathroom yet all you have to do is lean against it & it leaves a mark. When Natalia was here collecting money, I asked her why bathroom was painted in flat paint & she said she never heard of that either. Robert told her he would NOT repaint the bathroom. Pro-tops are responsible because that is who the contract is with. I just want everyone to know what kind of service you will get when you when you remodel with this team. Natalia said she wanted her field manager to come to look over everything but no one has gotten back to me yet. As for Robert the way he does business I do not care for & if something is wrong you fix it and make it right, period! If you want to remodel, I would make sure it is not his team because he really will have no interest in your job. Robert was hardly around during project & his communication was lacking in sometimes no texts back, calls or one-word answers. In the end the project came out beautiful with the help of the Tile Store in Matthews, Natalia for being kind and professional, Tile installers (Gus and his people) & painters (they did a lot of work getting those walls ready). Also, to my hubby, who now has to repaint the entire bathroom in semi-gloss because they refuse to repaint it. I had to shorten this due to character limitations for Google Review and everything is not in full sentences due to that. They go by two different names. So be sure to look under Pro-tops when looking up this company. I only looked up Complete Kitchen and Bath by Pro-tops and people are leaving reviews under Pro-tops.

Unfortunately, despite making a significant investment, when East Coast Granite fabricated my…read morequartzite, it resulted in a significant mismatch at a seam. The prefabrication layout did not show a mismatch, it was revealed after it was installed. They reduced my bill by a few hundred dollars. I cannot recommend them.

I rarely leave reviews, but I hope this saves others from the frustrating experience I had…read more Communication was poor from the start--no response to my inquiry until my contractor contacted the owner directly. No one had our name at our scheduled showroom visit, though they fit us in. We selected our materials and specified a waterfall edge for a bar top and a bathroom top, which the salesperson acknowledged over email. It took over two weeks and several follow-ups just to get an estimate. After signing the contract, they took another 10 days to measure, then tried to increase the price by $500 for features we had specified and they acknowledged. They eventually reduced it to half after admitting it was their mistake. On installation day, they showed up at 6pm--outside our HOA's work hours--so they left the countertop and left. It even turned out to be the wrong material, leaving us without a working bathroom sink for three days during a remodel. They fixed it, but the bar top measurements were wrong, and they had to cut out some of the granite we paid for. The owner did call to apologize so I give them some credit. They also offered a small discount, but the final invoice inflated the square footage - probably to account for the "discount". The invoice was sent at 4pm and was due the same day, with a penalty clause for past due so you couldn't even dispute the extra square footage. The stone looks fine, but the experience was disorganized, stressful, and unprofessional. I would never use this company again.

Once again they saved the day! Hubs and I are doing a major remodel and we had to fire our GC…read moremidway through. We had a shell of a master bathroom that needed all the things...cabinets, toilet, tile, paint, countertops...all of it. When it came time for countertops I hoped that Imperial Stone was still around and was so happy to find out that they were! Same easy going gents Tony and Sammy who are amazing to work with. Met with them, and it took 5 minutes for me to pick out a slab. White Quartz and an AMAZING price. Also got the same on my shower curbs and bench. Looks amazingly beautiful. Thanks again Sammy and Tony!!

Sam, Tony and staff were fabulous to work with. Superior customer service, all of our questions…read moreanswered promptly, and great pricing to boot. Upfront and honest. Install was quick and super smooth. Our new quartz countertops look absolutely beautiful! Thank you Imperial Stone!

VB Carolina's LLC is the primary reason my house is now a home. Every room and area of the house…read morehas their work in it and I couldn't possibly wish for anything better. Communication is top-tier and everything was done in a timely fashion. Top shelf work for reasonable prices. I always recommend them to anyone in search of a true specialist, who honestly cares about their craft.

From the owner: We’re known for clean tile lines, beautiful finishes, and showing up when we say we will. At VB…read moreCarolinas, we treat your home like it’s our own — and we get the job done right, the first time.

I had a hole in the corner of my tub and I was told that they would be out between 12-3pm. The…read moretechnician was not only on time but called me around 11am because he was ahead of schedule!! Extremely professional and he walked me through exactly what he had to do and how long it would take him to complete the repair. The quote that I was given over the phone was accurate and there were no surprises on price when the technician came to my house. You can not tell where the hole was located after the repair was finished... I would recommend this company to anyone that needs a repair on their tub or resurfacing. Awesome Job!

From the owner: At Surface Specialists we are guided by a simple philosophy: Provide quality bathtub repair and…read morerefinishing products and services to our customers in a prompt, professional manner. Since entering the tub refinishing and repair industry in 1981, we have developed and refined our process to be the finest available anywhere. It is our passion and our trademark. Over the years, Surface Specialists has expanded our bathroom and kitchen refinishing and repair services for tubs, sinks and countertops to include acrylic tubliner and wall installation, converting tubs to whirlpools, glass scratch removal and turning existing bathtubs into safety or handicap accessible walk in showers.

I had an excellent experience with rebath when they did our bathroom…read more From start to finish the team was respectful, communicative and thorough. I appreciate their time and would recommend them to others in a heartbeat. They completed my shower project in 3 days which is what the estimated time was and I have had terrible luck with contractors in the past so it was refreshing to have a crew in there that seemed to be competent and provide excellent service.

Neighbor Used and senior man was totally disrespectful to us- set equipment up on very dry pine…read morestraw and when he saw the note I wrote asking them to move off pine straw, he crumpled it up and threw it at me as I was on my patio!!! DO NOT USE!!

Amazing. Illia was on time, replaced garbage disposal,…read morecleaned up and fair priced.. Definitely will call him when I need repairs done..

From the owner: Professional service…read more Tiling: Kitchen & Bath Have best flooring prices for job and materials (hardwood, laminate, LVP laminate and supplies) Free estimate I give you warranty for my job Flexible time schedule Not extremely expensive prices.