Service was just great Customer service…read moreGood price And the did as I requested not trying to over sale I will highly recommend

Took my vehicle in to get a check engine light diagnosed. Took them multiple (4) visits to fix…read morethis, but they were extremely thorough with all the diagnostics and complete inspection of the vehicle. Friendly staff and customer service and courtesy rides to and from home or the workplace. Highly recommended. Will definitely go there again.

Very trustworthy. My wife brought her car in for a new battery and to check her squeaky brakes…read more They replaced the battery promptly and after examining the brakes they said they were just fine, squeaking was due to dirty pads. Not every shop is that honest. Last Sunday I had a loud scraping noise coming from one of my rear brakes. I thought maybe I could save myself the hassle of having my car in the shop during the work week so I went to a national chain shop on that Sunday and was told it would be around $950 -- seized caliper, rotor, pads-- I held off and took it to Auto Medix. They said the caliper was not seized, it was fine. Auto Medix replaced one rotor and the back brake pads, all said and done they were $610 cheaper than the chain store.

I have never written a negative review and if I could give zero stars, I would. The situation we…read moreexperienced this summer, waiting for our car to be repaired for 3 months was inexcusable. The insanity of the situation was the utter lack of communication. The phone rings at this shop and no one answers, we reached an answering machine only 5 times during that entire time period and never received a return call. When I finally started receiving texts in late June from the owner's cell phone we thought that we were finally going to receive consistent communication. Yet, responses to my text messages still went largely unanswered. There isn't even a business website to send messages. I am empathetic and my default is to give grace when things go wrong. I get there is a lack of workers, unexpected things happen in our personal lives, and maybe installing a drive shaft was complicated. But as a business you have a responsibility to OVER communicate to your customers. Also, given how she responds to negative reviews, I don't expect it will be a normal business response, which would be to sincerely apologize for the lack of communication and stress put on our family, which is what we deserved to hear and never did. She will say that my husband told her there was no rush to fix the car when it was towed there on 4/19. The TRUTH is that he said there was no rush to get it back immediately but that we needed this car when our son returned home by mid-May for his summer job. I guess our mistake was being honest as well as considerate? We paid over $1k up-front on 5/3 for the drive shaft part at their request, which we had no problem doing. She is also going to say that the issue lies with their parts supplier since by the 3rd drive shaft a Toyota engineer realized that it wasn't correct and that these parts were actually recalled and should not have been sent. I think the fact that you have a supplier sending recalled parts is, in general, a significant business issue. She will probably comment that I sent her a message through Facebook messenger on 6/2 - I did but only because I was looking for their business page, the business name was in her profile, and I recognized her name as one of the owners. My message was polite, and I apologized for contacting her that way. This is after no one contacted us for almost the entire month of May until 5/30 when she finally answered the shop phone and told us we would have our car back that week, even though I had left a voicemail the week before. She will likely also say that we didn't receive updates because they were working on the car or waiting for parts to arrive. Information like that is an update that we deserved particularly when 1 month turned into 2 then 3 months. The final straw was that we were told on 6/20 that one of our tires kept going flat. Rather than fix that problem while working on the drive shaft issue, they waited until 7/13 to order a new tire, further delaying our ability to pick up our car. We were then guaranteed, yet again, on 7/17 that we could pick up our car before they closed and, not surprisingly, they had yet another emergency/reason why it wasn't ready, and we had to wait another day. We did not get our car back until 7/18. This was only after our constant request for updates, via phone, text and in person, the last 8 weeks. And then Kenosha Toyota had to replace the coolant "T", a repair that Automedix listed to be done on the initial quote but didn't repair it or communicate to us that it was not done. Thankfully, Toyota found it while reviewing all of the repairs. And FYI, waiving a small credit card fee does not remotely make this experience acceptable. And while she said that she took off another 3%, we can't find it. The bulk of the "savings" is the cost of the used drive shaft vs the new one we initially paid for. Point blank if you are in a customer focused business then BE focused on your customers. If this seems ridiculous to you then go somewhere else and save yourself the aggravation.

I called about 3 other stores and all were booked up and couldn't get me in on short notice or were…read morequoting absurd prices for a job that should've been around $300. Called Robin and he got me in the same day, and got me back up in running the next morning in time for me to take it to work in the evening. Robin is super nice and gave me a way better price than I was expecting. He went through the diagnostic process with me and sent me photos of the repairs as he was doing them, definitely one of the best experiences I've ever had getting my car worked on. For what's basically a one man shop I was very grateful he was able to get me in fast and was so diligent about keeping me informed about everything.

My wife and I were at the store, we head home and the brake and traction control lights came on…read more Got home, emptied the groceries and put the car in the garage. Next day, the Master cylinder was empty and the pedal went to the floor. I called Kenosha Towing & Auto Repair and left a voicemail. Robin called me back and set up a time to come and pickup my car the next day. This was my first time meeting Robin, but it was like talking to an old friend! He took my car and on the same day started sending me pictures on what he found. Communication, price, customer service and work performed were OUTSTANDING! I have never had a regular mechanic as I have always worked on my own cars. I do now! If you are looking for an honest mechanic not afraid to think outside the box to save a customer some money then call Kenosha Towing & Auto Repair. Get good work for a fair price and you will most likely make a new friend! I did! Thank You Robin. I'll be back!

I'm truly skeptical about going to someone other than my mechanic. I needed brakes along with…read moreshocks and struts. A very good price on parts. All done in a day so I didn't have to take off from work. And excellent customer service. They are my go-to if it's not my main mechanic.

Friendly staff and helpful when emissions testing needs to be done. My repair experience could…read morehave been better. I felt the bill may have been padded, including being charged for a sub part that was included with the main part (according to the manufacturer of the main part it was included and preinstalled). That's too bad because I would have been inclined to do more business with them.