From the smiling face at the front desk, to the friendly yet formal reception by the personal therapist within and finally the 1v1 work with Dr. Acosta this places leaves very little to be desired. I was expertly handled every step of the way and the results gained, with how easily it was to access this care, was something to behold. I'd recommend this place to most anyone experiencing physical pain and would set them out with the expectation their needs will be met and beyond. read more

I weighed 210 at the beginning of my weight loss journey. When I started with Ana Boecking, I had tried dozens of weight-loss regimens that were a waste of money and had left me hungry and angry. However, Because of Dr. B's help, I was able to take off lbs rapidly while learning how to eat healthier. I moved and haven't continued with her in office visitation. However, I have continued following her guidance. I made it to my goal weight over 1.5 years ago, and I have kept the weight off. I am now 110-115 without starving myself and making myself sick. If you listen to her guidance, I promise you the results are worth the money and time. Ana Boecking made a difference in my life. In my opinion, if you want to Try Ideal protein, do not use other clinics. I have tried other clinics, and they do not work the same. I didn't like the guidance or the personality of the reps. The other clinics around Buda/ Killeen felt more like weight watchers, or it works, agents. read more

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I recently starting coming here because my friend had referred me. I believe he came to them after a car accident he had. I brought him in for his first appointment and I literally had to carry him in the door because his back hurt so much. Within a few weeks we was able to walk normally and by the end, he was exercising as normal. So, when I had a crick in my neck, he told to go in a see Dr Jones. And let's just say that Dr Jones is THE BEST chiropractor I have been too. I've been seeing a chiropractor after a high school track injury several years ago. He really is very good. I met with him and we discussed what my goals were and what specifically I was looking for. He did an exam and took x-rays. The next day I came in after the x-rays were developed and we went over what he though my treatment should be. I met with their insurance person and she quoted me on what the treatment plan that Dr Jones suggested would cost. They were very organized and clear about what their expectations were and took the time to answer my questions about the treatment and insurance. I started treatment, which included a little bit of therapy. I was coming in 3x/week at the beginning. Their schedule was pretty flexible and worked well with my work schedule. Therapy is not really the most exciting thing to do, but Dr Jones and Jackie (the helper) really made it a lot of fun. It got to where I was really looking forward to coming in, I had fun when I was there, AND I was getting better day by day. Now that I've finished, I see Dr Jones almost every week. The staff is super nice. The front desk lady -- I forget her name -- is awesome. When I was doing my treatment, the insurance lady was in an accident and was doing therapy with me! As stupid as this sounds, I thought that was really cool. It's like when you're in kindergarten and the teachers eat lunch with you. Sounds stupid, but you all know what I mean. Overall, they are awesome and I'll definitely keep going here. It was a great find! Side note: they have THE BEST coffee maker. It's just a Keurig, but its like heaven in a cup! It must be the brand of coffee that they buy. It's great. read more

I have been coming to Pro-care for years. They are the best place in the city for b-12 shots hands down. The have a plot or and friendly staff that is clean and professional. As soon as you enter, you will be greeted by the smiling faces of Lauren, Sidney, and Leslie. You can walk in and get service almost immediately without an appointment. I have never had to wait more than 5 minutes. I would highly recommend them to anyone. read more

Procare Injury Specialists - The main lobby - Chiropractors Near Me - Austin, Texas

I can't recommend Procare and Dr. Rushing enough! After months of horrible back pain, Dr. Rushing was able to evaluate my pain and make slight adjustments that made my mobility increase significantly and pain reduce! I am so thankful for the care and support from this team! read more

I've been seeing the good folks at Procare three times a week over the past month for physical therapy and they're all wonderful. I was in a car accident 7/7/2017 and sought them out as thy accepted an LOP (letter of protection) from my attorney while I wait on my settlement. Thomas is usually the first and last face I see at the front desk. Things can get pretty busy in there sometimes, but he keeps the place flowing smoothly, responds to my emails quickly, and is always attentive, sincere, and amazingly kind. David provides phenomenal physical therapy tailor suited to each patient, notices subtleties/me favoring a side before I even do sometimes, and is amazing at matching up with his patient's energy level - he can be quick on the quip or offer a gentle and quiet hand to others. He brings an exuberant yet calm energy to the room - making what could be a stressful experience for many, relaxing and fulfilling. Dr Rushing, the chiropractor, has essentially been the point man through the entire process. He does my assessment tests, orders MRIs, is working with me to get a neuropsych eval for some cognitive issues from a concussion, and most importantly provides the adjustments --- which he frequently walks me through since I'm a chicken and always wind up getting nervous and laughing like a weirdo. Dr Rasor, the primary, I saw once at the beginning. He ordered me a brain MRI through Longhorn Imaging and provided me with some prescriptions to help with the muscle pain and migraines I've been having. They are all attentive, genuinely kind, and on top of their game in every way. They'll hear you out - even if you're like me and gab too much... so I guess we can add patience to their list of attributes as well. :) Whether you're in need of physical therapy, chiropractic care, a primary physician, neurologist, or entertaining dialogue, these lovely people have you covered. read more

Angry and frustrated. 06/2016 my girlfriend was hit and injured in a car wreck. Even involving insurance co. and her lawyer they've been trying to get the Pro Care surgery coordinator (Courtney) on the phone for MONTHS with no luck. No returned email. No explanation. No apology. Not to mention the vast majority of the center's staff seems aloof. SHE HAS NOT nor CAN SHE WORK UNTIL AFTER THIS SURGERY. Visit with Dr. Patel was the only saving grace. Disgusted and still waiting... 03/2017 read more

Procare Injury Specialists - Untreated wrist injury worsening due to Pro Care surgery coordinator (Courtney) NOT returning correspondence for several months! - Chiropractors Near Me - Austin, Texas

The bad news. Rear ended. Teenager texting. (there should be a law) Good news. After seeing the ortho, he sent me to Pro-Care. It's not fancy, or pretentious, thank God. The Chiropractor, Dr. Jones, has a laid back Austin-ish vibe to him. I liked him right away. Jackie... I think she's a Physical Therapist, but in any case she is the mother hen to all of us groaning and complaining in the P.T. room, is also very cool. Gotta admit, the first week was hellish. Second week, better. My neck still hurts, but the pain is somewhat less and my flexibility is much better. I may never get used to "being adjusted", but it does seem to help, along with the exercises and decompression. I do look forward to that part now. If you have to go somewhere to get "straightened out", you could do worse than Pro-Care. 5 stars for being unpretentious, caring and competent. read more

Just had the best experience at Pro Care. I was having severe pain with my hand I thought I just recently broke. I originally spoke to Dave, who worked promptly and efficiently to squeeze me into their packed day. Elaina helped me with paperwork, my insurance wasnt accepted but she worked with me so I still could get assistance. Dr. Wells and Dave were very professional and kind when dealing with my pain. Dave took extra steps to secure my comfort. Dr. Wells is very informative and explained everything, so I fully understand what was being conducted and also explained what the results of their assessment was. Luckily my hand isn't broken, but will change insurance plans so I will be able to return to Procare whenever I have another accident. Hands down my best experience at a medical office read more

Procare Injury Specialists - Had the most efficient and impressive experience at Procare - Chiropractors Near Me - Austin, Texas

I have been going to Pro-Care since my accident for physical therapy and they have been great. They work with my schedule and they really seem to listen to what I'm saying. And they do so much more then just physical therapy too. I'd recommend them to anyone. read more

Dr. Rushing has helped me tremendously in my flexibility and pain management. I have seen him three times thus far and plan to see him for all of my chiropractic care. The facility is clean and the staff is very friendly and accommodating. The only reason I don't give this place 5 stars is because the parking for handicapped patients is not fully available for patients with wheelchairs. The staff has made up for this by helping me with my wheelchair after my appointment. read more

I cannot be happier with my experience at Pro Care! The entire staff is friendly and knowledgeable and treated me like family from the moment I walked in. I was treated by Dr. Rushing and Dave. I came in with a sprain in my foot that had been causing me pain & difficulty walking for three months. They were extremely knowledgeable and helpful throughout the treatments. I was skeptical at first because they do a newer kind of treatment, but my foot feels 95% better after just four treatments - no expensive tests, surgeries, or casts. They are honest and truly care about what is best for their patients. I have already recommended them to friends & family and will continue to do so! I would absolutely trust them with any injury or chiropractic need. read more

Medicare? Don't go here. Listed on Medicare as accepting Medicare payment, you're handed another form just b/f seeing the doc. Pay up! I went in for a skin cyst, offered to pay the balance when the ss check came in. No go. Absolutely their right. Front desk was nice. read more

I went to Pro-Care Spine a few years ago and was pleased with the treatment. They treated my injury and I improved greatly. Unfortunately, their business practices are fairly shady. After the initial consultation, they gave me a bound document outlining the costs for a series of visits, based on their analysis of my insurance (which is UT's Blue Cross, which they'd worked with before). I was to pay a bit each visit, which I did, following the payment and visit schedule exactly. A year later, they sent me a bill for another $119--evidently they put in a new billing system, and decided to retroactively generate charges. (I ran into one of the doctors who used to work there, and he told me he'd heard from other former patients about this scam they were running.) I wrote to them twice explaining that I'd followed their payment schedule exactly and asking for an explanation. I never got an explanation, just lots of collections calls. Austin has many great places that provide PT and chiropractic services. No need to go to one that is going to bill you randomly a year after service with trumped-up charges. read more

In response to Brent's response: I sent an email on May 9, which was a Saturday. I stated I was unable to get into the patient portal that they sent me and Brent was the one that answered (on Sunday) saying it wasn't ready yet. I sent an email back asking when it would be ready and he responded (on Monday) that he didn't know and what I needed. I said I was looking for my lab results and he sent them to me. They were already there and they were not "expedited" in any way. I certainly did not infer they were doing something shady. I stated it was my mistake that I scheduled a physical not a script refill. The follow up is another charge for my insurance. Just the facts. Nothing irrational there. I told Brent in my email that he was the one being unprofessional and that I actually complimented the professionalism of the physician and staff (see the first line of my review). It seems he would rather just personally attack me then act like a rational adult. It appears that if you don't have a 5 star review for his company you should not be allowed to give your opinion. Remember also that my review started as a three star....it was his unprofessional and childish email that made me drop it to a one. My review stands. **UPDATE** After the snippy email I just received from the CEO I will now take this down to one star. Although the office staff and Physician were nice and professional, there have just been too many issues for me to return. The medical assistant was out, so I had to go somewhere else to have my blood drawn. I have new insurance so scheduled a physical instead of an illness appointment. My mistake. My prescriptions would not be written on a physical visit. When partial ones were finally agreed upon, only 2 out of three were sent to the pharmacy and I had to make 2 phone calls to get it to go through. One of my prescriptions required pre-authorization from my insurance company. So far the pharmacy has not received a response from the Physicians office. I was sent an email with a patient portal, but could not access it. When I sent an email as to why, I was told it wasn't ready yet. No other explanation or options. When I received my lab results by email I was sent all but my pap smear and was told Erika would be calling me ASAP. That sounds scary, right? Well, still no phone call so who knows. Do I have cancer or not? Luckily I know that the chances are slim so I'm not freaking out, but imagine if I was a bit more emotional. Don't you think that response would send me in to a panic? Since I did only schedule a physical I am supposed to return for a follow up before I can get my prescriptions, even though my labs (except the pap) are normal. Seems like just another charge for my insurance company. This whole visit has just been one hassle after another and I'm not a patient enough person to jump through the hoops. I have cancelled my follow up. read more

Ive been going to pro care for about 7 months and they are great. The people there make you feel comfortable and they do a great job on identifying and treating your pain. I was in a really bad accident where a driver ran red light and seriously injured my daughter and me. Pro care has been there for us every step of the way in helping us regain normal movement. We are still in the process of trying to get us back the way we were before the accident but I understand that will take time. Glad I'm in good hands. read more

The team here was very accommodating. They made time for me to fit in a B12 Complex shot when I felt I'll just before my wedding.

Dr. Certay is AMAZING. The way the staff here refuse to help you though is very disheartening. I am still very upset with the little respect that they show you and the last person's attitude when I spoke to her just asking for a referral. If I just get to a surgeon, I am happy enough. The last one they referred me to, refused to see me even after telling me he would be in touch to set everything up. I've waited for over a month already and still haven't been referred again, but I guess that just speaks volumes on how willing they are to help you once you are no longer their patient according to books. Whatever is more important though: being civil and caring about patients, past or present, or throwing your hands in the air and not caring. If you get Doctor Certay (not 100% sure how it is spelled) you will NOT be disappointed, he is one of the kindest doctors I've ever had and wish he were a primary doctor instead because he would be the only Doctor I would ever use. read more

I accompanied my mom, arrived 20 min early, about an hour later a walk in customer walked up to the counter and asked if they were going to see him bc he'd been waiting for 2 hrs. The wait time is ridiculous. They took her in an hr after her scheduled appointment time, but the lobby was empty. read more

Dave, Stephanie, Dr.Wells got you all hooked up. Been in an accident? Go see em! Been going for a couple of months and it's been completely worth it. Feel 1 00% better! read more

Lauren at the front desk is sensational. She made the process so easy. I will def be going back

I get B12 shots at Pro-Care. The staff is friendly and the shots boost my energy. Great place!

Dr. Rasor is very thorough, they don't kick you out without going into details and hearing your concerns. Dr. Rushing DC is awesome very thorough as well. Although sometimes they can run late you know its because they go the extra mile with every patient. read more

Great experience at Pro-Care Medical! The office staff was incredibly friendly and worked hard to get us an immediate appointment for an emergency check! Dave Klem referred us and we were not disappointed. Dr. Wells did an extensive check on all ailments and ultimately provided a detailed explanation of the assessment and possibilities for follow-up. The office staff, especially Dave Klem and Dr. Wells, were all incredibly professional, friendly, and genuinely compassionate. read more

Laurens great she did a wonderful job very professional things went quickly and efficiently just like a business should run thanks for the quality treatment Ill be bck soon read more

I enjoyed the staff and the friendly atmosphere. Meeting Leslie, Olivia, David and Dr Wells was a positive way to make my visits more at ease. I am recovering from a back injury and I never had any customer or staff issues. I am happy that Pro Care was there for me and I would recommend their services highly. Keep up the good work guys!!! read more

Be wary of the billing department. Each time I went I'd ask to pay and the staff would say "you luck out there is no co-pay" and a couple months later BAM they hit with the bill. I knew it was coming thanks to other reviews, and will now discontinue with them. The staff is friendly but every time I needed a prescription filled it would take over a week, or I would not hear back, or there was always an excuse. You get a feeling something is up. Not the best but the staff is very nice. read more

I like to come in every 2 weeks or so and get a B-12 shot! It gives me more energy, revs my metabolism and boosts my mood! Sidney and Leslie are great to work with! The office is run efficiently and never have to wait long! read more

Procare Injury Specialists - Chiropractors Near Me - Austin, Texas

I've been coming here for physical therapy on my left knee. All of the staff are really friendly and helpful. I highly recommend Pro-Care; they are especially helpful with Worker's Comp claims. read more

Good treatment. Shady inaccurate billing practices that go on months after you leave. Surprise bills on visits made over 14 months previous even when copayment is paid for each visit and insurance doesn't indicate anything else owed. Will not send a zero balance statement even after you repeatedly ask for it. Would not go there because of the billing practices. read more

Can't say enough great things about the staff! Everyone is super friendly and knowledgeable. Dr. Rushing and David have really helped me with my back pain. I highly recommend them for your medical and chiropractic needs. read more

I was referred to them by my kidney doctor for weight loss. STAY AWAY from this place if you need true medical/licensed nutritionist supervision. My wife and I went here and met with a lady who had no more nutrition training than reading a sales manual for "Ideal Protein". I have a problem assimilating nutrients from vegetables and was constantly having leg cramp from insufficient potassium level. Every time I brought it to the attention of the individual she just said I needed to eat more vegetables. I ultimately had to resort to pedialyte to keep from having a heart/passing out problem at work. We have left this place and have found another licenses nutritionist with a masters who understands my problems. I have left out a lot more problems that we encountered here. read more

Welcome to Medicare! This provider does not seem to fully accept the Medicare fee reimbursement schedule. I am paying for Medicare and I am having diificulty finding a Dr that fully accepts the Medicare fee schedule. I called whomever answered the phone and she said that they accept Medicare reimbursements as full payments. Meanwhile they would not see me unless I signed a form for non-coverage or partial-coverage of their fee for an office visit. In short I would have to pay a surcharge above what Medicare pays for the comparable service/s on the Medicare Schedule !!! Now if you do not accept Medicare reimbursement schedule THEN simply refuse Medicare or say that there is a surcharge !!! I would not have wasted my time coming down there. NOTE: I get feeling that they accept some fees and surcharge others. There is no way for me to tell unless I actually used them as my provider. I will find another provider. I may have to pay a surcharge but at least they won't get it !!! I advise prospective patients to read the forms that they are signing. I cannot understand why I have to be a lawyer in Texas to see a dr !!! read more

Have had the WOST time dealing with the staff and making a payment. It is IMPOSSIBLE to get anyone on the phone, and the website literally does not work. Don't make a payment on the website it won't go through. read more

Absolutely the worst experience I have ever had with a health Care professional, waiting over 3 hours to be seen after the front desk failed to book the proper appt that his nurse had supposedly given to me . Dr. Rasor was not only extremely unprofessional upon entry of the room also lacking any kind of compassion for his patients. He was very rude and immediately began attacking my reasoning for being on a particular medication in which another provider that was previously with his practice had prescribed this very medication to me each month so it wasnt as if there was no history...5 years of history. He accused me of wrong doing because of previously being prescribed this to help with energy levels from my doctor before moving back to Austin and then refilled by his practice. This caught me way of guard and sent me into a panic attack. If you value yourself and time do not waste a second or give this poor excuse of a human being a penny of your money. read more

Super shady billing practices. I have never been able to get the one person in the office (apparently) who can deal with billing issues on the phone. Her name is Courtney. She also never calls me back ever - not once out of the like 5 or 6 times has she ever returned my call. They are trying to bill me for a flu shot that my insurance would cover if they would bill it correctly. Courtney told me the problem was fixed back in January the one time she happened to be in the office when I called - and just today I received another bill for the same thing. I called at 10am and was told she'd call me back right after the call she was on finished - now 12pm, haven't heard from her. Called back the office, she transferred me to Courtney's extension, answering machine. I left her a message but I sure don't have high hopes of having my call returned. You would think if they wanted my money they would be calling me..... HMMMM.... STAY FAR FAR AWAY. You WILL get screwed. I mean all of this started because THEY BILLED MY FLU SHOT INCORRECTLY, this is THEIR ERROR. Do yourself a favor and DO NOT GO HERE! ****UPDATE**** Just wanted to update this with the rest of my experience.... Turns out that Courtney had NEVER been receiving any of my messages! Once I did get in touch with her, she was more than helpful and explained everything and why certain things had happened, and it turns out multiple people are dropping the ball when passing on messages. She can't call me back if she never gets my message. She also let me know that she is not the only person that deals with billing issues like this and apologized that I was told that. I am very very pleased with her reaching out to me, she definitely didn't have to. After speaking with her, it sounds like the main issue in this practice is communication - which is extremely important! Now I know the issue was that the people who answer the phones don't pass on messages - Courtney was fabulous. I still would not recommend going here because if you do have an issue with your bill, it will be hell trying to get a message through the people who answer the phones to the people who can help you. read more

I don't know what I would have done without the wonderful staff at Pro-Care Spine Center. I was in a motorcycle accident, taken to a local hospital--which shall remain anonymous, and told that I didn't have any broken bones and was discharged. However, after not being able to walk due to my foot injury and a lot of back pain, I was sent to Pro-Care for treatment. Thanks to Pro-Care, I was properly diagnosed with a broken cuboid bone in my foot and some herniated discs in my back and neck. I am convinced I would still be limping and in severe pain were it not for the care I received at Pro-Care. How many people can actually say that they look forward to physical therapy? I can thanks to the amazing staff there. If you are unfortunate enough to need treatment, I strongly recommend this place. The doctors and staff are very good about listening to their patients and treating them accordingly, and they are super accommodating and caring. Dr. Jones works wonders with his chiropractic services. Jackie and Michelle are fabulous and super sweet even though some of the exercises you may be asked to perform by them are not so pleasant. Dr. Cerday is equally amazing and has an amazing bedside manner--he doesn't just "hear" you, he listens; and even the staff at the front desk are adorable. Nitra and Eric always make you feel upbeat on your worst of days. I know by the time I was done with my therapy, I felt like I was saying goodbye to family. read more

So I went to this place for Chiropractic work due to some lower back pain. The front office people were nice but then the doctor told me I needed to do a treatment plan of both chiropractic and physical therapy. So he says that they use a technique called McKenzie Therapy and I said ok because I wanted to feel better. Well let me just say that this guy, Dr. Boecking talks better than he practices. He didnt pay attention to what I was doing as far as treatment and just passed me off to some not so knowledgable techs, and to make things worse is this "doctor" is not certified in the type of therapy he says he is using. Needless to say I spent money and went no where. My back pain is still there. This is a SHADY practice. BEWARE. My insurance statements also show that this place over billed my therapy and their "FREE CONSULTATION" was billed as well. I suggest anyone whose ever gone there to check their statement and ask for the Certifications that say these doctors are McKenzie Physical Therapy Ceertified. read more

My experience here was okay! There was some good aspects and things that......lets just say could be worked on. The front desk receptionist Jessica was great! She was very professional and friendly! Dr. Patel was nice, he was to the point. He explained what I had going on in detail, to where I could understand. We went over my options and got started on everything right away. Now for the downside. I won't bash the staff. Several of my appointments were missed scheduled, mind you I was driving from Killeen. The medical assistant Alana, can be very unprofessional and smart at the mouth if she has not ate. Well at least that's how she explained to me on the day she was rude and unprofessional with me. Mind you she did apologize later that day and we hug but, you can't treat your customers like crap because you haven't ate. Berry whom is the office manager. When I ran into my issue with Alana I gave him a call. He heard me out and advised he would take care of it. However, he never followed back up with me. I had to call him. Overall not a bad place however customer service training is needed big time. Although the doctors are awesome, if the people you run across before even being seen for your appointment are rude and unprofessional make you not even want to continue with your appointment. read more

Pro-Care was at my company's health fair. I saw Dr. Jones for a consultation and treatment. I was pleased with my adjustments, physical therapy, Dr. Jones and the staff- with the exception of the billing staff. I agree with the previous reviewers about shady billing practices. My husband was billed for a "free" consultation using a coupon I got at the health fair. After numerous calls to Pro-Care and hearing "let me check into that and call you back", we got no reply and no resolution. It wound up going to collections and on being put on our credit report. We finally just gave up and paid it. read more