one of the worst apartment experiences ive had. maintenance crew un responsive, I was locked out my apartment twice and there a predatory tow truck driver that just takes your car. DO NOT RENT HERE read more

City South is truly a wonderful place to live!The location is excellent--right in the heart of the mid-Peninsula,with easy access to highway 101 and 92. If you enjoy swimming, there is a beautiful swimming pool and jacuzzi open seven days a week.For those who love sports,there's also a sports field connected to the community where you can play football,basketball,or tennis. The neighborhood is very convenient as well.A large supermarket nearby offers fresh vegetables, fruits, live fish,shrimp,fresh meat , and a wide variety of foods from around the world.Everything you need is just minutes away. We stayed here for more than two years and truly felt be sense of reluctance when it was time to leave.The Management team is responsible, caring and treats residents like family.You really feel at home here, and the management is always ready to help whenever any issues arise. I also heard there are special discounts in November--so if you are looking to rent an apartment, don't hesitate to choose City South.Believe me, you won't regret. read more

I am writing this review because I experienced a couple of events that impacted my safety and well-being. I hope this will help prevent future residents from experiencing the same trauma. 1. UDR retained my security deposit (citing damages for the lock issue described below) without following the correct procedure. They never provided me with a bill or invoice from the vendor that made the repair, which is required. I asked for this multiple times. I ultimately had to file a small claims lawsuit to get my security deposit back. 2. The front door locks are electronic, and the lock on my door unexpectedly performed a factory reset. I came home late at night to discover that I could not unlock my door. As it was after hours, I called the emergency maintenance number 3 times. No one answered. I called the local police, who recommended I call a locksmith. The locksmith arrived and was able to help me gain access, but unfortunately the lock/door was damaged along the way. It was my only option considering I needed my belongings before the front office would open 2 days later. When I explained all of this to the property manager, she told me that it was my fault for not using the CitySouth textline. I've used the textline before and am aware that after hours texts just redirect you to the emergency maintenance number anyway. 3. My apartment was uninhabitable for nearly 2 months, as the heater did not work between November and January. I created a maintenance ticket, sent emails to the property management, sent texts via the textline, and tried calling the front office. All were ignored. After weeks of suffering through the cold, I finally stood outside the front office until I could speak to someone in person. The property manager said she saw my emails, but there was nothing they could do as they were waiting for an HVAC part to arrive. She only offered me a small credit towards the next month's rent. read more

Move out: New update on Citysouth. They tried to charge us 1000 dollar for a parking space that we requested to be removed via email correspondence. If I hadnt checked the rent payment invoice on their UDR app they would of continued to charge us without notifying us. Also they were trying to withhold our 500 security deposit and we received the check after the 21 day legal guideline and backdated the check. All I can say is that honesty is not their strength and keeping your money is their primary objective. Utilities: After a year and 9 months we realized that the utilities are shared amongst the other tenants in the building so when 4 others moved out you can expect your bill to go up to 200 bucks to make up for the people not living there in addition to your monthly rent. Parking: they start at 60 when you move in then up the monthly to 80. I had an uncovered space and a tree branch fell on my car with a visible scratches on a windy evening. When I requested a different space and offered to pay more they said there were none available which was untrue because their were multiple vacant spots throughout the entire day as i walked the grounds on multiple occasions. If you decide to live here just park street or the Marina market lot to save yourself some cash. Also there are rats that were living in the engine bay of my previous car because of the large commercial trash not being properly cleaned. Property Value: Another fun fact is that the price of rent for the 1 bd and 1 bth has increased from the initial $2800 promotion during covid to $3224. You could find a apartment with double the space of 680 sq ft elsewhere. Community: On weekends you can expect loud partying from the pool on weekends and guests of the tenants swearing loudly by the grills if you live in the main garden area. There are also many people walk with their dogs off leash who arent always trained that poo all over the pathway even though there are bags available along with a mini dog park next to the gyms. When you walk into the building you often can smell smoke from tenants and wet dog unless they replace the scented air filters. Dogs constantly bark at all times with very thin walls. The Indoor and outdoor gym is the only good feature here. The fence to the adjoining park behind the parking lot is nice but you can find local tag artists redecorating signs on the property since the fence isnt very tall to begin with. Living Space: When you cook on the induction stove the smoke detectors go off due to the insufficient ventilation from the hood. Bathroom has a fan but it can easily grow mold if you dont dry it out properly with the fan. Washing machine needs 4 drying cycles for a full load which is why we drove to a laundry mat to do ours. In regards to kitchen appliances there isn't much cabinet space to store pots and pans with the floating shelf. You have to buy an extra shelf or cabinet unless you have a few things. On your journey to the common garbage disposal area there are flies and sticky floors with the smell of landfills when you open the door. The best part is making phone call which drop or have poor reception due to the sheet metal surrounding the building near the windows. Building management just sends an email to remind everyone to follow the rules but they dont enforce them. Learn from our experience and know that you're only headed south by choosing to live here. Got questions as future tenant. Send me I will give you the honest truth read more

CitySouth - Outdoor area - Apartments Near Me - San Mateo, California

We moved from out of state and were placed in a 2 bedroom apartment for 4 weeks as temporary housing until we could find permanent housing. We tried to be positive and ignore the shortcomings of this place... until we had to evacuate our apartment bc an upper level unit FLOODED and water seeped into our apt. We were on our own from there. Pros: - Close to route 101 for getting places - Pool is nice - Park nearby is well kept Cons: - Close to route 101 (pollution and noise) - Many security gates don't actually lock - Entrances to buildings smell like dog urine and have flies buzzing around - Parking lot like smells like garbage bc main dumpsters are there - Garbage and recycling bins often overflowing - Lastly, it is poorly maintained. A toilet holding tank on the 3rd floor above us burst, and the water rained down on our 1st floor apartment. We had to move our things out quickly and were on our own to find a place to stay that night. The leasing office was a no-show and the property manager merely shrugged his shoulders and said, "Sorry". You couldn't pay me to stay here again. read more

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I made 2 separate appointments to view a specific unit via a self guided tour. For both appointments it took 15+ minutes just to complete the check in, the codes they gave me didn't work, and the unit I had made an appointment to view was not actually available to view. During my first visit, I viewed "similar units", but they all had different layouts and the interior of each looked vastly different. Overall this was frustrating and a WASTE OF TIME. I was able to speak to some of the tenants while I was stuck waiting outside because the codes I was given for the self guided tour codes didn't works, and they confirmed that management is slow to respond to service requests and mostly unhelpful. read more

I leased and moved in January 2021, and moved out February 2022. I absolutely loved my apartment. Melissa G. was very helpful during the application process. I had circumstances that kinda complicated the process but Melissa worked with me. The day I moved in, there was a welcome gift sitting on the vanity near the bathroom. I loved that vanity. Perfect lighting and perfect sized mirror. Granite countertop. The price was cheap compared to comparable units in the City of San Mateo. My base rent was $2598 for 680sq ft., one bedroom. I was in building 3601. I appreciated that the building was locked. This gave me comfort with my safety and security. This was very reassuring for the fact I was a female living alone. I did have to pay for utilities on top of PG&E. The extra utility bill was for garbage, water, sewar, and gas. This bill, which I didn't like was 250-300 a month extra, in addition to rent. PG&E, I was able to keep around $100 a month, or less. The bill was calculated based on the whole buildings usage, divided by total households in the building. I thought it was a bit too much and it wasn't made clear at time of move in the total of that bill being as high as it was. They could do better by notating in the lease all the items that are being calculated. They didn't when I signed my lease. And when asking about what to expect that total to be, at the time of tour, I was told an amount that greatly made it appear lower, $100-150. Why not do it by individual usage or set a lower fee for a one bedroom unit. A family of four in a two bedroom shouldn't pay the same rate as one person in a one bedroom. That was only big dislike. My only thumbs down. I did come across one or two roaches during my stay. But it wasn't infested overly. I pretty much put out roach traps and that cleared up. Second thumbs down. Parking was $100 for a space. Parking on the street could be difficult if you arrive home late evening, after 7:00pm cause space is very limited so strongly recommend you get the paid space if you have a car. Oh yeah, they require you purchase a monthly subscription if you want packages stored in lockers once delivered. It was $10 monthly, when I lived there. Even with the extras rent was still cheaper then the rest. The packages are safe in a designated locked building if placed outside the lockers. It's a key code to enter your apartment and to enter the main door to the building. Which for me was a wonderful feature since I am the type when I get stressed out to lose stuff like keys very often . No keys necessary for anywhere access. The unit was perfect. And island with granite countertops in the kitchen and plenty of counter space. There was stainless steel appliances. The refrigerator was huge. Plenty of freezer space. Water fountain with ice maker on the fridge door. Water was filtered. Another expense, to change the filter, which I only changed once the whole time I lived there. Amazon has cheap options though, I found. I did have a problem with the glass on the glass door of the oven. The casing for the door separated so the glass would not stay in place. This prevented the door from closing. Maintenance was easy to schedule on the app. You could select time windows for maintenance to come by and let them know if you'd be home or not. When I notated i was home, they always knocked and never just entered without my permission. Scheduling usually was available the next business day. If there was no availability they had the option to still request for services but those days you had no control over time. I found the response time on maintenance to be excellent. Normally it was within 24 hours. On a Saturday scheduling one would land a 48 hours delay but that is still reasonable. The amenities inside the unit and in the community you would usually find for higher priced units. So it's definitely a nice touch at the best price. I would recommend living here to any one looking for a home. It's a bit off in location wise for main public transportation. So a car is preferred for this location. But there is a bus line that runs through this neighborhood over to the Hillsdale Mall or Downtown San Mateo. Still more than manageable walking wise to the bus stop. Literally a two minute walk from the complex. Perfect for those that don't have a car. For those with a car,101 entrance is 1 minute away. So you can quickly get on your way! The walls are thin! That isn't an over exaggeration! I could hear my neighbors on their phone with someone else. So it was kinda awkward trying to keep noises down in my apartment to avoid disturbing neighbors sometimes. They paid my security deposit back in 21 days exactly. They did take out some cleaning fees but I got a breakdown itemized on what that entailed. Nothing unusual. They do have recycling receptors there. Which I appreciated them being eco-friendly. I hope this review helps anyone trying to decide to move in or not read more

Today our South Team provided us with individually packaged breakfast! And! At a pick up time frame that probably worked out for everyone. This is very much appreciated! read more

CitySouth - Apartments Near Me - San Mateo, California

Move in: great staff and easy to sign up. Everything was automated and ready to go. Some minor post-move maintenance requests but so far so good. read more

The housing looks clean and tidy, the price seems fair, and the neighborhood seems nice! Where's the 1 star from? I'll explain. When I applied to rent at CitySouth, I was pre-approved almost immediately with the condition that I pay first and last month's rent (I did this pretty quickly), which was fair given I had not yet started my full time position in the area and would be renting 2 weeks out, when my current lease would end. I was excited to start living there, and was asked to upload more documents for proof of identity and proof of income, which I did. When asking me for documents, the leasing team (I was in touch with a woman I'll call Sam) seemed fairly responsive, but in total it took about 1.5 weeks to get everything to Sam's satisfaction. The week I was supposed to move in, I had signed a bunch of documents but hadn't yet gotten move-in details. I reached out for an update and she quickly responded with something like "we're just getting final approval, we'll send it soon!". The DAY BEFORE my move-in, I finally get an email from them: "YOU'VE BEEN DECLINED", and "YOUR REFUND WILL COME BY CHEQUE" (to a address I would no longer be at - keep reading, it gets worse). This email had almost NO information about what had gone wrong, and calling Sam's number in the signature went straight to voicemail. After calling CitySouth 5 times, I finally got through to a human who said UDR handles all the leasing stuff and they couldn't do anything. I called the UDR office in Colorado, only for a woman to forward me to the same inbox that went straight to voicemail (apparently I could only reach out to Sam and no one else could help my case), and when I asked if there was any other way to contact her, the receptionist simply said "that's not my job". After I left a voicemail for Sam and had emailed her a couple times, I was told she had 24-48 hours to call me back, well after I had to move out of my current apartment. She never called me back, just emailed two days later saying "nothing could be done" about my situation, but not clarifying what exactly the issue had been. I ended up in an AirBnb for a month while trying to find a new place to rent, which was crazy expensive. In addition to all of this, I recently got an email about my refund from a woman I'll call Jass, a business manager at UDR. She charged me for the ENTIRE TWO WEEKS of rent for the period between when I applied to when I was denied the lease, the day before it would have started. They took that out of my refund and effectively cut my refund in half, even though we never even got to the move-in! I can't BELIEVE the amount of money and time that I have had to put into this, and I honestly find this whole situation ridiculous. RENTERS BEWARE!! DO NOT APPLY! read more

I put in my application for specific unit in August 2024. My application was not processed due a whole lot of nonsense and I requested for a refund of the fees I paid. I got an email on October 1, 2024 informing me that my refund had been processed and I should expect my check in 2/3 weeks. Today is November 13, 2024 and I have still not received my check. I honestly do not know what to do now. read more

CitySouth San Mateo, 3055 La Selva, a place to stay away. Terrible experience having lived in this place. very shady and misleading, the way they charge for utilities, parking is not included in the rent, terrible communication through email and text messages only, there is no office in the condominium, it seems like they are hiding from their responsibilities. I moved out over a month ago from this place and I'm still struggling to get my security deposit back, first they wanted to charge me for a deep cleaning that the apartment wasn't even inspected for, they charged me a carpet cleaning fee even though the apartment I was renting didn't even have carpet, after a lot of back and forth emails with no signature from whom was replying they did the review but they only sent me part of my deposit, I will have to go to court to receive the full amount as I have all the proof of cleaning with photos of the way the apartment was returned. read more

TL;DR: It's conveniently located, nice, and quiet apartment complex. We live in CitySouth for almost a year now, in 1bd apartment of 3149 building. So far we're pretty happy with everything here: - the staff is helpful and friendly to us, - Maintenance requests are always addressed quickly, - We never had any issues with noisy neighbors, insects, or broken appliances - Units have air conditioning! (sales reps from other apartment complexes say that you don't need air conditioning in this area, but in fact, summer here can be pretty hot!) What about the location? - there's a Los Prados park right behind the complex - I walked so many laps there during COVID-19 times, - major grocery stores (Safeway, Trader Joe's, Whole Foods, Costco) are in a few minutes' drive - Shopping center in a walking distance What about downsides? - A few times, we were unable to find our packages - they were misplaced by delivery, not stolen. So eventually, they appeared in a mail room - They don't provide a free parking spot. And parking on the street can be challenging read more

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This place has been getting worse for the last year. The only one unit really working here is the maintenance team. In my feeling the office management is drinking coffee and sitting on their asses instead of resolving real problems. Because of the lack of security cameras and a security patrol, weird solicitors are entering the community, knocking to the doors after 8pm and trying to sell some stuff or begging for money while inspecting who is present at the apartment during holidays. Management had chosen to install key less locks instead of cameras as a selling point though. Over the course of the last year the common places like gym or pool has become much more crowded. During the weekend pool is occupied by a people that I don't even see on a daily basis here, mostly they are kids but are very loud. Management of course won't do anything more beside sending some copy-paste type email. We pay soo much money for the rent and yet you can't even find a free spot at the pool during the hot weekend. Good luck finding a free machine at gym after 7pm. Even if you find it, you won't be able to clean it as there is often lack of cleaning tissues and towels. I think that this place might be struggling to get enough money as they even offer renting a club room for people outside of the community (proof: https://www.peerspace.com/pages/listings/59b73c96f7dc6b2100b4eb07?sort_order=2) We see more and more unattended kids playing inside the community while there is a large open park area nearby (https://streamable.com/2gbzu) - this video has been banned from the internal chat! Today those kids where racing on their bikes on the internal roads - it is just a matter of time when some car will be damaged. Also, don't get fooled by fake 5-star reviews posted on yelp. read more

CitySouth - Where are cleaning tissues? - Apartments Near Me - San Mateo, California

This place is has really shady pricing. It will nickle-and-dime you for everything. Here is one example, you'll pay your own PGE but CitySouth will bill you a SEPARATE utility bill easily over $150-$200 a month. This includes, trash, sewer, water, and some other vague items. The contract does state that it will charge you other fees but these fees are inflated and by the time you sign that lease, you are stuck in it. If you ask about these fees at the time of signing your lease, you will get a vague and undervalued amount that you are expected to pay. Be warned when you look at the Craigslist posting for CitySouth, the pictures and the community features look great--they are nice. But be warned, the rate looks really encouraging but the additional fees that CitySouth adds on top of your monthly rent can EASILY be 12-18% of the monthly rent. Expect to pay another $400 in utilities and parking on top of your monthly rent. I would be more than happy to show you a copy of my monthly bill from CitySouth--it's absurd for what you get. For some perspective, my unit is barely 600 sq ft but the total utilities for this unit is about the same as a 1500 sq ft house in the suburbs here in San Mateo. Oh, fun fact. If you move in let's say in the last week of the month, you'll pay a pro-rated rate to move in on the last week of the month. Pretty typical for moving into a new place. BUT when you move out, you select a move-out date of the month. What they don't tell you is that you will be charged the FULL month's rent. You will not get a pro-rated rate for moving out early. Let's say the end of the month is the 30th. You select the 26th as your move out date. You have to pay the full rent, and be moved out by the end of the day of the 26th and you will not get a discount. So you might as well select your move out date as the 30th, move out early and have the extra days for peace of mind or whatever. Just know about this because you have to select the move out date when you move in. When you move in, are you already planning on your move out? This place blows my mind... I am really looking forward to moving out this week. Oh CitySouth, you probably and can easily know who I am. This place sucks... and you treat you're maintenance staff like crap. read more

If i could give a place 0 stars or less CitySouth deserves less than a -100 rating. I have had the worst experience here trying to lease one of their minuscule apartments. Where do I even begin? First, can't get a hold of any management or leasing agents because all they do is TEXT. if you ask them to call you they won't even call you because they prefer to text back and forth for hours instead of CALL and get things figured out. I'd be worried to live there since I can't even get a manager on the phone at any point. Second, I had signed a lease over two weeks ago and prepared to move in THIS WEEK. They blow up my phone day and night about the lease and information on the building, needing pictures of IDS, move in dates etc. Less than 4 days before moving from Michigan they told me they were doing "construction" on the unit and that it wouldn't be ready until June 13th when latest date I needed to move in by was MAY 30. I HAD ALREADY SIGNED AND PAID ALL FEES FOR THE APARTMENT. they refused to give back my security deposit plus the $200 fees (that came out of nowhere for move out) that other users have mentioned WHEN I HAVEN'T EVEN MOVED INTO THE PLACE OR EVEN LIVED IN ANOTHER UNIT OF THEIRS. Third, To deal with their employees and managers is HELL ON EARTH. they hang up on you, ignore you, and are the biggest assholes you'll ever talk to. DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE!!! SAVE YOURSELF THE HEADACHE AND THE TROUBLE of dealing with terrible management and people! They are scammers and untrustworthy. Tried to get me into an "interim unit" until my unit was ready for the same price as my unit but smaller and all around worse and outdated. That means i'd have to move twice and they did not waive any fees or offer help moving to the new unit if that's what I decided to do. Plus the units aren't nice or "newly renovated." Such a sick joke. Do better City South. read more

The front office staff at CitySouth are extremely rude, unprofessional, and treated me disrespectfully from the moment I walked in. Their attitude towards me left a bad impression so I will not be applying here. Somehow, I gave off the impression that I was just bored during the pandemic. From the moment I walked in, I was immediately told, "we are getting bombarded by people right now, and some people are just bored", while glaring at me. They thought I wasn't serious so their answers to my questions at the start were very short while rolling their eyes at me. Thankfully, it was a self-guided tour so I did not have to interact with them while checking out the unit I was interested in. The facilities are very nice, even though common areas can't be used right now during the pandemic. Despite that, the behavior from the front office staff left a bad impression on me. I feel like if I ended up living here, they will just give me a bad attitude. Reading the reviews afterwards from others, I can see that I was not the only person that had to experience their bad attitude towards others At the end of the tour, the front office staff slammed the door open on me, almost hitting the door in my face. Of course they did not bother to apologize. They hated me. At that point, I knew I didn't want to rent from here if that was how they will treat potential tenants. They were so annoyed by my questions for some reason. They seemed annoyed that I even existed. read more

DO NOT RENT HERE Unless you want a nightmare!!!!! A FRAUD of a place. Signed a lease a week ago. They called me today to say the apartment isn't available as signed for on 5/31/23 dates we picked. We could move it 2-3 weeks later My daughter is starting a job on June 2nd The suggested she pick the Smaller and tighter apt 850 sq feet to 593 sq feet With carpeting at same price. Who does this? It Was a Binding contract Save yourself the trouble DO NOT APPLY OR MOVE IN HERE You will regret it They suck and are bad people They were so f ing rude and unhelpful Can't get ahold of anyone This place is the worst. Do NOT apply or rent here They absolutely bad business people Run and fast from this heap of an apartment read more

Do not rent from here! Especially if you are a woman who lives by herself. It is not safe. The first year I was here it was great, but when they changed members on their team it all went downhill. I really wanted to still love this place as I moved out, but I've encountered too many issues here. I've listed a few following points that have turned me off about this complex. 1. They will reel you in with decent rent, but they don't tell you about the added fees. Trash is $45. Water/Sewage/etc is on average around $150. Parking is then around $80. That's around $300 of additional fees. The laundry machine / dryers are old and I have to dry/wash multiple times. My clothes have gotten ruined in these machines 2. There are multiple water rings on my bedroom ceiling. Dark brown rings. I've told maintenance about it and they came over only to paint it over with paint. The next week the water rings came back. I was scared about mold forming and told maintenance to check it telling them that need to actually have people check the roof to see if there's a leak. Apparently, they said that people were sent to inspect and nothing was wrong...as time passed the water rings have gotten darker and darker. Hope that isn't mold! Potential health hazard there. 3. Whenever I send maintenance requests, I always note to please text before they can come in as I live by myself. I sent in a maintenance request regarding the water rings on my ceiling over a month before this incident happened. I was working from home in a meeting, and a male maintenance person knocked on my door. Of course, I couldn't open it as I was leading a meeting, so he opened it and walked in on me in my living room. I was so shocked it scared me. What if I was in the shower!? Completely unacceptable. I followed up with this issue and they told me moving forward all maintenance workers have the right to enter regardless...which I truly do not find right at all 4. Whenever I turn on the heater / AC I always start coughing / cannot breathe well. I've had to buy two air purifiers to help with this issue. Additional money spent there and another potential health hazard 5. Every now and then there is a loud high-pitched ringing sound coming from what I believe is the heater tank? Some sort of tank in my apartment. It gives me headaches. I've complained to the building about this and have sent them an email regarding it. They have come in to check on it but couldn't find the root cause. Since then I have not received any help 6. When I first moved into this building, I've had someone tell me that Citysouth is infested with rats on the roof. I was told that they set up traps all over the roof to try and get rid of the issue. Not sure if that is true or not but that is what I heard... Also, within the first week I was moved in here, I saw silverfish in my building. They had to send over someone to get rid of it. 7. My building has always reeked of weed, and I have never reported it prior. I am NOT a smoker, but I got a paper taped on my door with a complaint that there was smoke coming out of my building and was given a warning to basically not smoke. I don't even smoke I was offended lol 8. Ever since I moved out the elevator in my building hasn't been properly inspected since 2016 which causes safety issues of all residents living there These points are all my truth. I could write more but the list would be too long. I don't recommend this place read more

Nice place, newly remodel and cheaper than everywhere else for the SQ footage.

For a dog owner, this place is nearly heaven. There is a large grass field in the center and a DOG PARK within the complex! The tenants are very conscious of cleaning after their dogs. Thus the complex is fairly clean considering how many dogs live here. For humans ourselves, the common amenities are super nice; lots of grills, nice gym and activity room, and many cozy gathering areas. Many parties on the weekend and yet the common areas remain clean and organized. I think many credits have to go to the maintenance team that many have acclaimed passionately. Please keep at it! As for the rate, it's not the cheapest with everything added-up. So be prepared for the final price. We only moved in recently, not sure about the yearly increase yet. Hopefully not too much as we really enjoy living here. read more

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Our family has lived here for over 2 years. We initially wanted something that was convenient and between the South Bay and SF. We were a bit worried about the location when we first moved. But we love the area! The asian market right across the street has helped me with last minute dinners on more than one occasion. The team at CitySouth is solid and consistent. Victor and Melissa are always responsive via email or if I need to make an appointment. When my husband and I were thinking about moving, Victor gave us all the options available. After looking at other apartments for months comparing cost, we decided to stay and move into a less costly apartment that's the same size. Moving apartments was also pretty easy. With COVID-19 guidelines move-out/move-in was contactless and quick. I was totally confused about our deposit and what to do but Melissa explained everything. We had a few issues in the new apartment. But the facilities team got right on it. The whole staff really helped our family make moving as easy as they could. read more

While we lived here, our experience was average. Nothing over the top and nothing so terrible. Although we had a ton of issues, they generally got resolved. We were also a very low maintenance tenant and did not make a big fuss for any issue no matter how long it took to resolve. However, while we were moving out, we had a major situation at which City South refused to accept any responsibility. While we were moving out of the 3rd floor of our apartment, the apartment elevator stopped working. At this point, a whole bunch of our items got stuck in the elevator and the movers had to take the stairs with our 1000 lbs things. Mind you, this was the Sunday before the labor day Monday. And there was a possibility of our things being stuck in the elevator for more than a day. Ultimately we did get help after 2.5 hours after we made our initial call and had to extend our moving time by 2 hours due to the movers having to carry our furniture down 3 flights of stairs. Frankly, I wasn't going to post anything, but the public deserves to know the truth. Although we hoped to leave on a good note, I am very dissatisfied and truly disappointed in the way in which CitySouth refused to take any responsibility or give us any customer service gesture. This place is definitely not worth the money or the distress. A few major issues we faced were the following: 1) Washing machine leak - the issue was not considered urgent 2) Mold patch outside our apartment (Please see photo) 3) AC Outage for 3 weeks 4) Power Outlets in the apartment stopped working 5) Service people entering our apartment without our knowledge after we specified that we need to give them permission to enter. I saw this happen at least 4 times after requesting they seek permission to enter but entered my apartment without any notice. 6) Lack of security in the property - all gates would not lock properly and anyone was able to enter and exit the property The intent of this review is not to put down or offend any individuals in the leasing office but just to comment on the lack of respect, acknowledgement and courtesy we received when we were moving out due to the issues we faced along with a few issues future tenants can expect. read more

CitySouth - The mold right outside our apartment for 3 weeks. - Apartments Near Me - San Mateo, California

Just moved in. It's great space surrounded by good restaurants, parks, and a variety of grocery stores. The office staff (shoutout to Victor!) and the maintenance staff are always helpful and efficient. Love this place! read more

I'm writing this review for prospective tenants considering City South in a way I wish I was aware of prior to leasing. I have leased apartments in Boston and New York for the past 4 years and am an understanding lenient individual. However, my experience here I truly felt like i was being robbed of my money. My boyfriend and I are working professionals in our late 20's. We relocated to California from the east coast for work and had to quickly find an apartment. We chose this complex solely off of location and the images online. Upon signing a lease (which was relatively easy and straightforward), we began email interactions with what seemed to be a corporate UDR employee as well as a Citysouth employee, both of which never spoke to one another. We were told to set up an electricity account from one employee and then the other said conflicting information. We opted for a 2 bed apartment, although rent was listed around 3700 we thought it would be worth it. After flying 3,000 miles we entered our new apartment only to find the balcony door as well as the sliding screen door wide open (for who knows how long) resulting in the floor covered in pollen and black dust. It had a tour placard on the island for in person tours as well, clearly not prepped for us to move in. We began cleaning the place. After a long flight we figured we'd do some laundry and get settled in and make some dinner. Only to find our washer and dryer didn't work and our dishwasher door wouldn't open/close correctly. We chose to remain positive and tolerant, giving the community the benefit of the doubt here, we just request the appliances be fixed, which they fixed in 2 weeks resulting in us using the bathtub to wash clothes- just not acceptable to present an apartment of this price to the new tenants. We spent weeks sweeping and swiffering to get that black dust out of the apartment. On our first months rent, we noted there was a few hundred dollars worth of expensive added on we were never informed of. Sewage, trash, water etc-almost $4,000 for a unkept apartment building 30 minutes south of the city. A New York apartment isn't near that price which is outstanding. The apartments themselves once you're inside look nice. However the walls are paper thing, something you can look past if it doesn't bother you. The hallways are horrible, and frankly embarrassing if you have visitors. As other reviews mention, they're never vacuumed, have debris or trash liquid residue on them from people dragging trash bags to the trash room and the smell is horrible. It smells like febreeze is constantly being pumped through the vents, a horrible synthetic smell. The security also is a concern, there are numerous families (who I've seen enter and exit) from other complexes or surrounding communities enter and utilize the pool. I've seen teenagers riding their bikes through the parking lot dodging cars trying to park. As i walked to my car one day there was a very clear homeless man on drugs who began catcalling me. Also, everyday the doors to the buildings are propped open so anyone can enter. We had one Incident on a holiday night, a unmarked car that has been parked in a spot all year started alarming. It would start for a minute and then go off and repeat for 8 hours. We were so desperate we drove around trying to get a hotel room ultimately spending $250 at a hotel to get 4 nights of sleep, the emergency maintenance team did nothing and the main office didn't seem to do anything in regard to the car which is still unmarked. As we approach the end of our lease I would be lying if I said I wasn't counting down the days. Overall, this is a glorified college dorm that is extremely overpriced due to the "modern amenities" on the interior. If you're a young, single person who has the luxury of spending a few nights a week here it would be fine. As I've read other reviews here I'm nervous as it seems the leasing office is notions for not returning deposits despite the apartments being left in great condition and having tenants be charged painting and cleaning fees as well. Please be warned. Also, I fully expect an automatic response from wecare@UDR. We had emailed them regarding all of these aforementioned issues and it has been radio silence, an extremely ironic email address read more

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I lived here for three years with my family, and thoroughly enjoyed it! We would've continued to stay, but we bought a house. The location is very convenient as there is a plaza across the street with an Asian market, restaurants, and a beauty salon. During the summers, we spent almost every free day at the pool well into the evening. It is like a Vegas-style pool with cabanas, a hot tub, and heated pool. There is a clubhouse that we would rent out for the kids' birthday, pool parties. In the clubhouse, there is access to a kitchen, games, and televisions. There is a gym adjacent to the club house that has a variety of work-out equipment, and the newest editions (prior to us moving out) was a rowing machine and an interactive kick-boxing machine. The other plus is the dog park area. The office staff are amazing, and it is clear that Victor and Melissa work well together. The office is stocked with unlimited Starbucks coffee, tea, and water. There are light snacks and candy for the residents. If you are a dog owner, they also have dog treats available. There is a computer room, and for those that work remotely, this is a plus because you could use the printer. The maintenance team (Dave and Norma) is very friendly. Dave is your neighborhood handyman. Personally, living in any apartment, there are going to be issues, and I never had a major one that was not resolved expeditiously. It is notable that overall, not many residents lived there who have small children. There is a park next to the apartment complex, and it is convenient if you have small children or want to walk your dog on a longer walk. Some helpful tips if you want to live in a completely quiet community, you may want to consider renting a house in a quiet neighborhood. The apartment complex is fairly large and so there are a lot of personalities and situations. If your tendency is to identify negative aspects of a situation, you will find negative aspects at the apartment (this tends to run parallel). I noticed that while some people say they are not complainers, the same residents would post on the community board about every little thing, or I would run into them in the leasing office with issues. This is not to say, there are not issues that need to be addressed, but the staff seem to respond appropriately within their bandwidth. Overall, this is the best apartment complex that I have lived at, and I've lived at many throughout my life. The amenities are great and the staff are open to feedback regarding improvements. I hope they know this, and realize that if anyone berates you, this is their issue, not yours. Keep up the good work! CitySouth is a wonderful community, and I loved the resident events (Star Wars movie outside, painting, and pumpkin carving). read more

I moved to the CitySouth several months ago. Now I'm counting my days to move out! If you want to move in here be prepared for a bunch of people that have a barbecue and listen to very loud, distinctive music in the garden almost every weekend! They sit there till the evening with the loud music on! The guys to get into the garden (which is gated) don't use their fob but suspiciously open the gate operating with hands. It is clearly said that if you have guests the resident must be with the guests! After the barbecue, they leave a mess (photos in the attachment). The same happens in the pool. Many times I and one of my neighbor saw 5 or 6 kids without an adult in the pool area. Last time I wanted to rest a little bit in the pool but after a while, 3 adults with 2 kids came and played the loud music that you can hear on the video (use your headphones). They even didn't ask if I am willing to listen to it. The only thing that the MANAGEMENT can do is to send an email about the pool rules! Video: https://streamable.com/xkby4 read more

CitySouth - mess after the last barbecue - Apartments Near Me - San Mateo, California

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Slow and unresponsive maintenance crew. They skimp on basic maintenance stuff, which can be easily solved by having contracts with vendors with a fixed SLA. The floors are sticky because of dirt and gunk in the building. Cleanliness is nonexistent. They don't deserve a single star. No wonder they are poorly rated by most people. read more

Overall, this place will be fine extremely tolerant people, but thats not your average tenant here. I lived in the neighborhood nearby in my youth, the streets this place is on were the streets we weren't allowed to go. It was hood rich back then. About 6-7 years ago some company came to the Bay Are and the Peninsula specifically to share their successful biz of "putting Lipstick on a Pig" where they update the façade of big apt complexes and make em look great from the outside. Soon, you learn how shady this place is. Some examples include: 1. Theft here is rampant. In my stay, i hade about 100x orders from Amazon, i only actually received about 20x even with the onsite Amazon lockers. Once I realized how terrible my success rate was and losing an particularly expensive item, i asked the security to dig up the recording for that package. We deducted the delivery was made btwn 400-530p an a Wednesday evening. I have the management in writing saying they do not have cameras in that room. I also have them saying the DO indeed have cameras in that three months earlier obviously i was being lied to. 2. Front office staff are evil. Horrible individuals who saw me after being locked out for 5+ hours in the middle of the night. My phone was dying, so i went to my car to get a charger, and the digital door locks stopped working. When staff finally arrived, i was only able to communicate through a locked door and they weren't audible. I had to guess as-to what they were saying. At one point they said "we'll let u in, but just this once. We need ur ID first". Remind you i was in shorts and socks. I promised id give id, but needed access to my place first. Then some internal mumbling "meet you over there" was said. I waited 2 more hours, nobody showed. I tried the malfunctioning digital doors again, no luck. I called the non emergency police department number, and nobody answered! Eventually I was able to leave a message. Its been three days, not a word from them. 3. Safety is not top of mind here. Management doesn't care what happens to you. If they did, they would have never used these awful digital locks. Im afraid to leave my place since its 50-50 whether or not they work. Ive sent in videos showing the locks are faulty. And they "told the appropriate parties" about these busted locks. Geez thx. You think thats gonna help my hypothermia? They need someone here to troubleshoot 24 hours a day. Due to their complete lack of communication, i likely have pneumonia (waiting for test results) but the hypothermia is the biggest concern. It was 100% avoidable had they offered a door lock that worked. Or at least one w/n option to use a key. Digital is not necessarily better and ill never use a digital only lock when my new place is ready. To live here, is survival at best. Unless you're a thief and stealing packages is your thing, run far away should you ever find yourself on La Selva street in this dump. My stay was short and the best part was the month i used the place for storage while traveling, but no...I would never recommend staying at this place to anyone i cared about. read more

It looks good from the website but unsanitary, unsafe and VERY expensive. There are SO many fees on top of the rent making, my monthly rent over $4,250 in exchange for subpar housing, with rodents, overflowing garbage and dog waste littering the grounds. They charge for garbage removal but don't manage it and it reeks and tracks into the hallways and apartments. They try to cover up the smell with super heavy air freshener. Parking under a carport is $85/monthly or it's outside the gates on the streets. They divide up the water and common area electric usage among all residents even though I'm one person and others have 4 or more in the apartment. They charge for package drop off fee of $10/mth and a dog fee of $80/month but the dog park is full of dog waste in various degrees of decay and often there are no dog poop bags. The carpet was stained and frayed on move in and was advertised as plank flooring. The hot and cold water in the washing machine where mixed up and gallons of water go down the drain before getting to shower at a decent temp. They don't care for the common areas and the elevator smells like sewage. Of course there are rodents and rats. I've given my notice and they want me to pay a penalty for early move out of nearly $6,000. Other tenants are unhappy with the conditions and their rent is increased regularly but I think they just move out, with a revolving door of new and unsuspecting tenants moving in. This is unfair having to endure the hassle, expenses and costs of moving and disappointment when you get here. The gardeners keep up the garden nicely so it looks ok from the outside and the pictures of the pool and gym make it look like a resort space. If you reserve the spaces it's $500 for the community room, which remains locked otherwise and $175 for a cabana. Management only communicates through apps and not once called to discuss my multiple concerns. They made it very clear they are only interested in the rent and send out a monthly blast to everyone, whether you paid or not threatening late fees if it's not paid. In exchange for such high rent a tenant should get a safe, happy and healthy home. This is far from it. read more

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For 13 months, I lived in a 1 Bed/1 Bath Delmonico unit in Building F. Move In I contacted CitySouth by email and Victor promptly responded and answered all of my questions. He was incredibly helpful and I would highly recommend signing with him. I wasn't able to apply or sign the lease in person and he helped me do the entire process online. I picked up my keys, inspected the unit with Victor, and moved in with 0 issues. Living at CitySouth Unit - I appreciated the large bedroom, patio, and AC. I wish there were more closets and kitchen cabinets though. Maintenance was typically pretty quick to respond. If anything came up, Victor always responded quickly to help resolve the issue. Complex - Amenities included an online rent payment system, package pick up, gym, grills, pool, and dog park. My only gripe was with the key fob. For a few weeks, the key fobs weren't working in my building and I know it happened at other buildings too. CitySouth fixed the problem but the fob system seems dated. Neighborhood & Location - CitySouth is conveniently located off of 101 (Hillsdale Exit) and close to 92, Whole Foods, Hillsdale Mall, Costco, Target, and downtown San Mateo. My only complaint is how congested the Hillsdale exit is during rush hour. It took me 10-30 min just to exit so factor that into your commute. Misc - Parking and utilities are extra so add that into your monthly rent. There's free street parking but I found it hard to find a convenient spot after 5pm. Month to month rent here is ridiculously expensive so stick to leases. Move Out You'll be automatically charged for carpet cleaning ($40 for a 1 bed unit). Like any apartment, I recommend doing a pre-inspection so you know what to expect. They're transparent with the charges but read the move out statement carefully. Overall, CitySouth is expensive but competitively priced. It's also a great option for dog owners. While I had a comfortable stay at CitySouth, I left for a more affordable apartment. read more

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City South will charge you an arm and a leg to move out. They sent us paint charges with no explanation or reason why a small 1bd 1bath would need $344 paint charges after living in it only a year, on top of a cleaning charge of almost $200. They are souley here to profit and make money and renovations are cheaply done. Upon move in our tub was broken. read more

Please consider the moving out fee before you move in. When moving out, they will charge 245/year of painting and an almost 200 for cleaning even the apartment is cleaned and maintain in good condition. I was lived the smallest apartment from their community but all my deposits are gone for those unbelievable fees! read more

CitySouth - Cleaning fee? - Apartments Near Me - San Mateo, California

PLEASE LIKE MY REVIEW AND HELP PROMOTE THIS REVIEW SO THAT THE EXECUTIVE TEAM AT UDR WILL SEE THIS ISSUE AND RESOLVE THESE TYPES OF PROBLEMS FOR FUTURE RESIDENTS. I've been here for nearly 4 years so I have a pretty good assessment of what goes on here. Yes, you could say I should have just moved if I didn't like it, but for those of you who have moved, you know how much work and time it takes to move. When I first moved here, there weren't as many reviews. I was hooked by the recent remodel and the fact everything looked new. Unfortunately, the buildings are SUPER old and UDR simply remodeled what was visible to you. My first issue was a dripping sound coming from a pipe next to my bedroom. It took UDR 9 months to fix the issue. At some point, I'll post some additional pictures of how they ripped apart the wall to try and fix the issue. Unfortunately, the service team didn't listen to what I told them was the issue which is the reason it took so long. It was a simply problem to fix. The dripping sound was so loud that I couldn't sleep. It basically made my 1 bedroom apartment useless because I couldn't sleep in it. One could say, sure why don't you move. However, my time is worth something and I presented UDR with an option to pay for my move or fix the issue immediately. The continued to take their time as opposed to resolving the issue quickly. After they finally fixed the issue, they offered me a $400 credit which was a slap in my face to say my 9 months of time and sleep was only worth $400 bucks. The other issue with this letter was that if I signed it, they said I couldn't tell the social media world about my issue and I wouldn't hold UDR liable for any future issue regarding this problem. Since I wasn't moving, I wasn't going to sign something that would make them not liable and required to fix this issue should it arise again. We agreed that I would take the credit when I'm planning on moving out. Fast forward to the present. I tried to claim my credit and was told by the distract manager that this wasn't valid anymore and I wouldn't get the credit. I had asked for weeks about this credit and told them I didn't pay my rent until they resolve this issue. Instead of responding to my emails, they chose to ignore me and subsequently received a call today saying they would give me notice that if I didn't pay immediately, they would proceed legal action against me for not paying. This is ABSOLUTELY not ok to do this. I told the person who called me that she should talk with her boss to clarify the issue before calling me. She simply said she had to do this and it didn't matter what the issue was. If you want to show some customer service, you should at least speak to the manager and get all the facts instead of telling me you're just going to give me notice. I've attempted to email the executive committee of this firm and have not received any response. I know I'm just a small fry relative to them but I think they could show a little compassion and respond to these issues. Coincidentally, they were also performing maintenance on my building today and shut off the water. It was supposed to have been worked on between 9 am and 5 pm. As of the time I'm writing this review at 12:20 am, the crew has gone home, and the water is still brown. Please see my attached picture. How am I supposed to go to work tomorrow??? Just some other things to keep in mind. -It took them 2+ years to get the tv's in the gym to work -the call box from the gate recently started working -bunch of random people randomly enter the building to try and sell you whatever, not sure so secure I'm just so frustrated with this place that I'm glad I'm getting out. For those moving in, you have been warned. I really hope they fix these issues and make this a decent place to live. It has the potential.... read more

CitySouth - Uh...not sure what to say about the water quality. - Apartments Near Me - San Mateo, California

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This place illegally extorted money from me. I moved out earlier than my roommate and I signed a document that released me from any move out charges at the end of the lease. Nevertheless, months later I was contacted by their billing department threatening to send my info to debt collectors because of the end-of-the-lease move out charges. When I tried reaching out to them and attaching the document I did not hear back. read more

I don't live here yet, But I'm moving to Silicon Valley for work and had to take a 1BR from the east coast based on photos. I'll be there later in the month and will update when I settle. Based on the photos, the courtyard and buildings are renovated and beautifully landscaped in an attractive and nice-looking contemporary colorful theme. The renovated apartment photos show new stainless steel appliances, tile flooring, and contemporary fixtures like faucets. Pictures of the courtyard benches and landscaping look like those nice little "parks" tucked in between the streets of New York City. The price is actually better than other apartment complexes in the area that I thought were roughly comparable in terms of amenities, etc.. About $$ 200-400 lower. They do have a lot of openings (as of this writing), but with tech companies in the valley picking up employment, they'll probably reach capacity. The catch may be, though, that the tenant pays all utilities (designed to make tenants think about conserving water, I think). We'll see how much the difference is made up here. If all utilities except electricity end up being 200 or less, I think this place is still a great value. The place comes with a pre-mounted 42" LCD TV in the living room, which is a nice perk. I plan to move this one into the bedroom and mount my 52" in the pre-installed brackets. I've read in old reviews about general neighborhood sketchiness and safety issues, but maybe this has been turned around. The only crime statistics I could find online were sex offender registries pursuant to Megan's law, and there weren't that many offenders in the surrounding area. The other negative from past reviews was yellow / brownish water, but Idi, the manager, assured me that the problem was fixed in renovation. I believe her, as she said she's going to live there in one of the apartments herself. It also makes sense because it is an important detail in a pretty substantial renovation. Other potential pitfalls (If I want to be picky): parking is still being reassigned, so I may have to walk a bit to the car, and I've read reports that the walls are paper thin. So overall from the outside a great deal, new renovations, and located conveniently by a freeway halfway between work and San Francisco. Pretty excited. read more

CitySouth - this designer has talent - Apartments Near Me - San Mateo, California

Been here for about half our lease and overall enjoying it! Maintenance is always prompt and I appreciate front office for building a community despite these covid times. Thank you Victor for being awesome! read more

I use the express move out service and pay the fee right away. After moving out and received the final statement, I found out they charged me a couple of items and sent me random photos without a detailed explanation. I mail the billing department, but they pretended they didn't receive an email from me. Finally, they get back to me after I ping them twice a week; the person only says they can't agree with my question and still not answering me why I got charged. I still not able to have any help with my billing after months. The noise level is terrible if you stay in the 2nd-floor unit. The microwave fan is a fake one, and it does not have a pipe to let the smoke out. read more

As someone who works in relocation, I never recommended this place to any of my clients. Im not a picky person but i am so happy to move out of here. The walls are extremely thin. You hear your neighbors close their closet doors and have normal conversations. There is carpet throughout the unit due to the poor building structure to help with "noise". The surrounding apartments constantly have police activity and sus people walking around. There are hoodlum kids and unstable people that just pull the fire alarm for fun. Im saving you the trouble, def skip this place. Way too expensive to be dealing with this. read more

As most reviews state, City South is poorly built, managed, and far too expensive for the "quality" you receive. UDR and the entire City South leasing office and management team, are unprofessional, unethical, and just care about collecting your money. Our building had no hot water for 2 months, and were told, "it happens, and we're working on it." Move out inspection took about 5 minutes. All cleared regarding cleaning, paint, carpet, etc. Then we received a bill for carpet cleaning. We were even lied to stating they had photos, with pet stains and carpet would need to be replaced. We emailed UDR management, exclaiming this was a false accusation, and would like to view the photos in question. Miraculously, our carpet charges were dismissed. There is NO street parking, unless you park a couple blocks away, in the "safest" part of the neighborhood. The park is always filled with lurking individuals, and you will never have a relaxing weekend/evening with all the noise and activity at the park. No friendly neighbors-perhaps they are just miserable living here as well. Do not rent from UDR! read more