I have been using Somerset hardware for 30 years. Friendly, thoughtful, helpful. It's difficult…read moreto operate a small business in a small area. Yet, every effort is made to serve the customer. Support local business. Maggie J.

Family owned since the beginning of time, Casler Hardware has been a landmark in downtown Jackson…read morefor generations. Whatever you need, guaranteed they will have it. The best part of all is the knowledge of the staff. If you need professional advice on how to complete a project, this should be your go to spot for the answer. You won't find this level of customer service or know-how at a big box store.

We rented a nail gun here for far less than we would have spent at one of the traditional rental…read moreplaces. The place is a maze, but the staff seemed willing to help me find anything.

Pettit Hardware is a great place to do business…read more They don't try very hard to sell merchandise. Rather, they ask about my project and help me solve my problems. Sometimes they suggest that I hire a professional. Sometimes they point to a tool or part that will make my job much easier. I never get the impression that they are swaggering around and trying to impress me with how much they know. That compares to some other hardware stores where the clerks are either never there, or too busy stocking shelves to help me, or on a huge ego trip or dumber than a box of rocks. Nope. The folks at Pettit Hardware don't push. They just try to help.

I have a defective Hoover floor scrubber i bought brand new online. Hoover sent me here for the…read more"repair" I have been calling them for days and double checking the number, it just rings a few times then changes to an awful ring that is painful to hear the a fax or dial up network. I tried 3 days in a row and triple checked the number. I did not want to drive for half an hour if they had a fix over the phone or if they were closed. Today I took my lunch hour to go there and in the window there is a big sign that says "CLOSED 12/24 - 1/1 Merry Christmas and Happy New Year!" WHAT? No Message on their phone at all let alone saying they are closed for a WEEK! Get a voicemail service PLEASE. So I call Hoover to get an alternate repair shop, they do have a VM and it says they are closed for the holidays. I can not win.

I don't live in Marshall but when we visit family here it's the go to store for everything we need…read morewhen doing projects around the house. For lawn and garden, and virtually every item you need for household repairs and improvements, you'll likely find it in this store.

The team at Herman's Hardware always help me find what I'm looking for and give me the advice I…read moreneed for any DIY project, any other big box hardware chain can hardly compete with the customer service. I highly recommend them and they have more stuff to sell than meets the eye. Try walking through and see if you can find out where it stops. They also have a large historic collection of hardware and local memorabilia on the walls. They are not your typical hardware store in the best ways.

Kubota of Jackson provides a very nice purchasing experience for outdoor equipment. First, store is…read morevery neat, tidy and organized. Second, people there are knowledgable about products. I've bought smaller equipment at Home Depot and Sears and this is a better more informative experience. Finally, the sales process was simple and exact. No pressure, they let me decide after I was informed of options and pricing. I would recommend to others looking for a more personal touch than a more corporate outfit.

Helpful sales staff. Friendly bright environment. Answered my questions without hesitationread more

I've been in the Country Stitches that in in the Lansing area and thought it was a great store, so…read moreI was a little disappointed to walk into the Jackson store with my sister (She lives in Lansing and Jackson is just about exactly between the two of us). It was a great size but sold mostly machines - just a small corner of fabric. The woman working there was pleasant, answered our questions (except the one that we didn't ask "Where is all the fabric?"). For me to go in a fabric store and NOT SPEND A PENNY is pretty inconceivable. Next time, I will drive to Lansing to shop. Although if you are looking for a sewing machine, they did have a large selection there.

These are good people. We've gotten our tree here for years. Prices are fair. Saws are sharp…read more Selection is good. Land is beautiful. The shake and bind the tree and give you twine to secure it. Nice drive in the country.

Honest, personable, knowledgeable personnel. Pool Productions carries on a tradition of keeping its…read morepromises to the customer or not making them in the first place. They know their craft, their products, and how to problem solve. For all the above reasons, they are busy. If you want it done yesterday, you'll develop patience or go somewhere else. In my opinion, patience is the better option.

Informative, but the customer service when problems arise is severely lacking. You get placed on a…read morelist for repairs/issues and never receive updates to your placement on the list. This makes it very difficult to ensure the work is being done correctly or to validate the work at all. When confronting them, all that is said is that they can only do so much during the busy season. The busy season is the busy season and they should be staffed and prepared for it. If you can't make a scheduled appointment, then call and let the customer know. A very simple act can go a long way to easing a customers mind.