Excellent service and pricing. I'd higly recommend Western Auto.. Andy and his guys worked on both…read moremy scion frs and subaru forester for some minor and major (60k maintenance) items. Andy is super helpful, informative, and easy to talk to.

Outstanding service, pricing, and turnaround time. My hybrid Kia was LONG overdue for a major…read moreservice, and I was dreading how much it would cost and how long it would take. Over a couple of calls, Andy answered all my questions, provided honest feedback, and gave me a very reasonable quote and a couple of appointment times. The whole experience was smooth and easy. Andy is a great communicator and provided live updates on the day of my service. I may have found a reliable long-term partner in Western Auto. Thank you, Andy and team!!!

Life Savor! I'm from Sacramento and came to visit family in the area and my car was leaking coolant…read morelike crazy getting to San Diego and He fixed the issues less than a day. So far so great, I haven't had anymore issues going back home.

The best service ever! Never a long wait. I've been coming…read morehere for more than 5 years and I recommend it to all my friends. I always receive the best quotes on parts and service!

Hong Auto Service in San Diego was a lifesaver. My daughter, away at college, had an electrical…read moreissue with her car and I was worried about getting it handled correctly from a distance. Philip diagnosed the problem quickly and accurately -- it turned out not to be a complex electrical failure but a battery installation mistake made by a Ford dealership. Philip was honest, thorough, and clearly trustworthy throughout the process. The price was fair and represented great value for the quality of work. He exceeded expectations in communication and follow-through, which gave me real peace of mind. I highly recommend Hong Auto Service!

Was worried about an issue I thought was major regarding my car. Philip reassured me it was a small…read moreissue they can fix in the same day, prices are very fair, quick, and had great communication about everything regarding my issue. I love that philip even took the time to explain to me my options and provide excellent service! Would recommended you to schedule an appointment to get your car taken care of here.

These guys are the best! I had been using them for years until I could no longer drive so I sent my…read moreson to them with his car troubles and they have been nothing but professional, kind and honest with him. I always appreciated how they treated me when I came in - very professional and never condescending. On another note, when my son's car finally gave up the ghost, they allowed him to keep it there for a short time. I had to go in the other day to meet with the Cash for Cars guy and I am so grateful to this sweet, young lady named Kayla at John's who deserves a big shout out. First of all, it was hot, and she welcomed us in to this wonderfully air conditioned room, offering sodas, water or coffee as though we actual customers. Then she offered to help get stuff out of the car, brought the dealer in to us and continued to be helpful and kind. A really nice man, Brian came out of his office and offered a form for those who don't have the actual Pink Slip, which I discovered we didn't. At one point, the dealer came in shaking his head saying "no deal" because he couldn't see the VIN # on the windshield alluding that it had been scraped off and didn't match thr door VIN. He then promptly left. Kayla, having heard that he couldn't see the VIN, promptly ran back out to the car and discovered it was covered up by a Soapy Joe's sticker. She then ran back out to where his truck was parked to let him know. In the end, we still didn't get it sold bc we couldn't find the actual Pink Slip (which I told him about when he first got there), and he apparently didn't want to bother with the form. I felt like a spectacle in their office but everyone was so friendly and positive and helpful toward us that it made me feel ok. I shouldn't have been surprised because they have always been this way. This is how the world should be! This is how we should treat one another. I felt so grateful and I will be taking in a plate of something special for them as a result. On a.side and final note of observation, I overheard one of the other girls answer the phone and was so impressed with her professionalism and kindness to the caller. I bring it up because it means a lot to know you are being spoken to with dignity and kindness. Anywho, thank you John's and thank you Kayla for making my day just a little more special!!

Surprise $$$$ John's Automotive Up-charged me once I arrived. I walked out. Shame on these guys…read more They'll take you over the coals with Upcharges and work you don't need unless you do what I did, and that is to walk out and bring my business to an honest shop. I had no idea this was the same people as I had got a [crazy, inaccurate] quote from in 2018. I was quoted over the phone that a complete diagnosis would be $109. They had the make and model, knew it was a truck so should be no surprises when I walk in. RIGHT? wrong. "We like to get paid for our time"; dude at the counter. Then don't misquote customers in the first place. His excuse was, "well, we have to check the back of the truck too". Lame. Posted: are the two quotes for a diagnosis, one from John's and the next from a shop that I won't share here, where my truck is currently being serviced. Further, let's go back a bit in history. In April of 2018 I visited John's location on Riverdale in Grantville. My truck had registered a check engine, which turned up regarding emissions. What did "Johns" say and quote me? " Well, Toyota Tundras have four catalytic converters so you are looking at $3,270. out the door, you need to replace these, then you'll pass smog, clear emissions ". Problem: they got it way wrong: the 2000 Toyota Tundras have TWO catalytic converters mister grifters. After that B.S. I left. [2007s - present have four converters, so ketchup Bubs!] Next, I left and went to "Cardiego" on Adams Avenue. The owner checked the emissions signal and said, " all you need is your drive cycle reset. One hour later and $90. dollars later the work was done, truck passed smog and no more emissions issue. It was my mistake that I had no idea that this same outfit had a second garage in La Mesa, had no idea I was walking into the same line of talk and walk. I expect that the owner Mr. Joan will comment here something like this, " I am sorry you seemed to have this experience, because we don't have a record of you in our system " hmmmm... My response [following my laughter] is this: on 4/27 your computer generated the quote that I have posted here. It generated the information you had on my vehicle back in 2018 because you have my old plate number of 6E71244. So Jon, don't try to tell me you never had me in the "system" because if you had not noticed, I now have personalized plates, I haven't had the 6E7... plates for a while now. To be clear: my Tundra is the best year that was produced, it has been cared for only with master techs, and runs perfectly. Word to the wise: My recommendation is to go elsewhere to take care of your auto. **My truck needed the lower front ball joint replacement in the front only. The shop I went to even took out the $57. diag charge since I had the work done with them. It is silent and smooth as usual. There was no noise in the back and a quote on a diagnosis means you quoted me on a diagnosis of the entire vehicle. Bogus, no: I never "authorized" more diagnosis work. Just a foolish response below.

This is by far the absolute best auto shop I have ever been to. I am always so hesitant and nervous…read moreto try somewhere new, as I have been scammed time and time again, but they have restored my faith. It is a family-owned shop, and you can truly tell they all genuinely care about helping you. George is the BEST!!!!! He is so, so kind, helpful, and amazing at his job. I went in for an oil change (which, by the way, they will match Groupon prices), and left with not only my oil changed, but my front fender fixed, which has been bothering me for YEARS, but I had never gotten it fixed due to being quoted literally hundreds and hundreds more than what they quoted me for. The combination of honesty, quick and thorough service, and kindness truly makes this the best auto shop that I will absolutely be coming back to, and he a proud and loyal customer of. Thank you Helix Auto Center!!!

Went in for a quick oil change on my older vehicle. Customer service was great! The young man at…read morethe front desk was very friendly. The price of an oil change is standard, similar to other places. Would recommend.

I can't recommend this mechanic enough! We are from phoenix, and were in San Diego on vacation. Our…read morecar broke down toward the end of our trip and we had to get it back quickly in order to get back home. Lee was friendly, courteous and completely understanding of our situation. We called on a monday morning but had to check out of our VRBO by 10 am Tuesday. They were able to diagnose and fix the car within the same day. Lee and team went out of their way to make it work for us. Although we are not from here, I would highly recommend this mechanic to anyone who lives in california! Thank you Lee!!

A place that is straight forward in cost and time for repairs. The team kept us informed in what…read morewas needed and how long repairs would take. They called and text if there was any change or need for further repairs. How important is that to you?! The cost is not the cheapest but it is worth the cost! One can count on the repairs are top notch and nothing hidden in what is needed! I would go here Vice a cheaper place due to quality of work and honesty of what the cost and time estimate would be. Come here for quality and honesty of work to be performed!

I'm always hesitant to bring my car to a shop. Sam and the crew are honest and do great work and…read morefor a good price. I came in for a tripped sensor on my ABS system and they sourced a replacement and had it complete in one day. I don't think I'll take my car anywhere else. Nothing felt off about the recommendations and my car has been running better since. Thank you!!

I love this shop. This absolutely a woman friendly auto shop. They take the time to answer…read morequestions and explain in terms I can understand so I never feel taken advantage of. The team is friendly and always welcoming no matter how small "I think I hear a noise" to huge "my car shuts off every time I go in reverse". They offer great prices and work on your timeline. This is the only shop I will go to.

Came in to get my car's AC fixed and had a great experience from dropping the car off to picking it…read moreup. I received and honest diagnosis and reasonable price of the repair and the service was prompt. I will absolutely be taking my vehicle here for future needs.

It's unfortunate because I really wanted to give this place a try, it would've been convenient for…read moreus since we manage multiple vehicles, and I was hoping to build a solid business relationship. On 4/14 I brought in an Escalade after replacing the rear brakes because it started throwing multiple warning lights, even though the ABS sensor and brakes were already replaced. I understand newer vehicle technology can sometimes cause glitches even with simple repairs, so I trusted they'd be able to diagnose and fix it. They charged a $130 diagnostic fee, which I was completely fine with. The next day, they said they needed to reset the computer for $390. Since I had already paid for the diagnostic and was told it would go toward the repair, I agreed. The following day, I was told they couldn't reset it and that I'd need a new module for $3,468.54. I declined and decided to get a second opinion from our regular mechanic. I still paid the $390 plus a $13.65 service charge, which I later found out was a credit card fee. The next day, I took the vehicle to our regular mechanic. Within 2 hours, they cleared the stored codes and the vehicle was ready, total cost: $120. No waiting days, no module replacement, and no unnecessary upsell. I waited a couple of weeks before writing this review to make sure the issue didn't come back, and also spoke with Barry to see if anything could be done about the $403.65 I paid. I felt it was unfair to be charged for a service that ultimately wasn't completed. I would've been completely fine just paying the $130 diagnostic fee. Unfortunately, he declined, stating the charge was for their time. I understand time was spent, but from a business standpoint, I wouldn't feel right charging a client for a repair that wasn't successfully completed, especially when the vehicle left in the same condition it arrived. Because of this experience, I wouldn't return or recommend this shop to others. I think it's important for people to know that you may end up paying for work that doesn't actually resolve the issue.