This is my favorite eye care Drs office and place to get glasses. My prescription is always…read moreaccurate. My glasses are always perfect. I always request that a film coating not be placed on my glasses. They are the only one that fulfills my request. It peels off after a few years. I like to keep my glasses longer than that.

Don't take children to Dr. Lloyd. He has no idea how to talk to them. Just one example: He asked…read moremy 3-year-old to tell him whether the left or right side was clearer. Who does that with children? That was only my first problem with him, with my 3- and 5-year-olds. I also have a 16-year-old who is developmentally delayed. She cooperated fully during her exam, doing everything he asked her to do. He told me afterwards, "I think her prescription is a little off. I don't think she sees very well at all, but she has Down Syndrome, so it doesn't really matter." I got him to refer us to a pediatric optometrist so that she can have ANOTHER exam and actually get a pair of glasses.

I was conflicted between going to Chatt Allergy and Galen, which was farther away. For whatever…read morereason, I ended up going w Galen, which was a mistake to begin with, considering the distance from home, and price of gas at the time. I did the expedited shots, meaning I drove there and back twice a week as often as I was able to. In my history of getting allergy shots at various ages, and in various regions, within a year I could feel relief. Well, this wasn't happening here, so I inquired, and met with the doctor again, again to no avail. I continued thinking any day now...NOPE. Two years? Three years? NOTHING. I finally gave up, My insurance plan had a higher deductible, and out of pocket max (I rarely have need to go to the doctor), so I ended up spending THOUSANDS of dollars for NOTHING. I attempted multiple times to speak with someone in billing, management at the office itself, attempting to escalate things, etc...To no avail. When I finally decided I had no choice but to start all over again at Chatt Allergy, we finally figured out why the shots at Galen were likely not helping- they didn't include cats and dogs! Mind you, they ask you questions about this in the intake forms. I have sadly been allergic to horses, cats, and dogs since childhood, and we were liiving w a GERMAN SHEPHERD! I'm not sure which genius there decided they didn't need to include the serum for dogs in my shots, but clearly this was a major, and costly oversight on their part! All of the previous shots throughout my life included them! Again, I tried to contact anyone there who would listen. I was finally given the name of a newer employee in charge of this sort of thing (compliance department) and whom I spoke with at least once, who told me she would "look into it" for me. She seemed nice, and I was hopeful. NOTHING! AGAIN! I put in a few follow up calls to her over the months, with no return call. I have never in my life dealt with such unprofessionalism. Erlanger on the other hand has handled some snafus on their part with complete professionalism, and kindness. I DO NOT RECOMMEND GALEN. I have been seeing Dr Patel at Chatt Allergy and in a few months I can say I am already feeling a difference, AS EXPECTED. GO THERE.

As of now, I've only visited this place once. I had an issue with an employee, but the doctor…read moresettled it and quickly made me feel at ease. I just got off the phone asking questions and getting clarifications and spoke with Allie, and she was ABSOLUTELY delightful! Thank you for being so sweet and kind.

As an older person, some of my teeth were twisting 90°. One in particular had become impacted and…read morethe infection had created some bone loss in my lower jaw. Dr. Randall was able to extract the tooth, do some bone grafting, pull the gums around the hole, and make everything the way it is supposed to be with a gap. She sent me off to an orthodontist who is now correcting the gap situation. We also had a very open discussion about what my options were and she helped me through several scenarios. I ended up with this one which I'm quite pleased with. Dr. Randall and her staff were very professional, provided high-quality work, and were very supportive to the whole process.

I rarely leave negative reviews, but I feel compelled to share my experience to help others. If…read moreyou're looking for a periodontist who prioritizes empathy and personal attention, I cannot recommend Dr. Felts Randall based on my experience. The approach during my visit with Chattanooga Periodontics & Dental Implants, particularly with Dr. Felts Randall, was extremely impersonal, rushed and uncaring. I chose not to return. Also, the clinic participates with my dental insurance, however I received a bill as if I was a self-pay. The issue was corrected only after I pointed it out, mailed only the correct discounted amount, and told the clinic that I could report this to my dental insurance and the insurance commissioner. As contrast, I went to another local periodontal clinic (near Gunbarrel) where the two doctors truly listened, showed genuine concern for my comfort and needs, and made the entire experience positive and reassuring. I left feeling valued and confident in their care.

The optometrist was great!! Worked with my grandson with…read morewearing contacts. My grandson said he can now see better than he's been able to see in a year.

Two years ago I had to get my first pair of glasses. Twenty years of working in tech finally did my…read moreeyes in. My first pair in Seattle were okay. Basic. Then last year I discovered Epic Optical. And it is epic! The waiting room is plush and comfortable. Dr Leach told me everything each piece of equipment was doing when getting my eyes examined. Lastly, his staff helped me pick out glasses that not just fit my face but my style.

Don't. Just, don't. Dr. Stone is average at best. He had to repeat laser surgery for my detached…read moreretina three times. I first thought this was just my bad luck, but after talking with some other patients while waiting for my eyes to dilate I found it was the same for 3 of the 4 patients in the room. The staff is the most unprofessional I've seen in any doctor's office. They seem to believe they are there to socialize rather than care for the patients. They are loud and act more like teens in a high school hallway than adults in a physician's practice. They also don't understand insurance or how to check the amount I was responsible for paying. They still owe me $15 for an upfront payment they overcharged but I will report this to my insurance and let them deal with it. I have moved on to TN Retina. The drive is a pain but the treatment and office staff are worth every minute.

Excellent physician but the front office staff could use some training on insurance. I listened to…read morethe receptionist tell someone he could get TennCare because they "have lots of patients who have it." Seemed to have no knowledge of how TennCare/Medicaid works for adults in Tennessee and apparently believes the only qualifier is low income. Very misleading. I hope the billing department is more informed.

The doctor pulled my eyelashes that grow in toward my eyes. He actually got them all unlike the…read moreprevious doctor.

It is obvious from the moment you walk in that this place is something special. It is a beautiful…read morefacility and the waiting room is fantastic. Don't get too comfortable because in my experience you won't be in it for long. I was promptly taken back where a detailed exam was performed on my eyes. The entire staff was super nice, very professional and highly skilled at what they do. I saw about 3 different technicians with each one doing a different part of my exam. Then the Dr came in and did his part of the exam and he spent a lot of time giving me options on glasses vs reading glasses only etc. I felt that this was a very good exam by a first class group of people. There is a huge difference in this and a typical walk in glasses dealer that makes it feel like you are at a fast food place. This is the opposite of that experience . I highly recommend them for your eye exam and glasses etc.

So I try to leave honest reviews, good and bad. I'm also not afraid to admit when I'm wrong and…read moreupdate my review. This will be lengthy, but necessary. I was always an Arnie Guess customer. I felt like my first wedding set was well cared for when ever I brought it in for an annual cleaning and inspection. Well I got a new wedding set. I brought the solitaire to them to be sized down 1/2 a size. 3 weeks later I got a ring back that looked horrible on the palm side of the band. You could clearly see where they cut it and made no effort to blend it back together. Also the ring was not polished and clean, as I was used to. I brought both things to their attention and the jeweler came out and said it was no big deal and I would have to live with it. I was not happy, but at the same time, I had always had great experiences before. Well today I called to ask about have the solitaire soldered to the 2 bands that go with it. They were very short and said it would be a 15 to 16 WEEK wait. I repeated "week?" in shock. The woman said "well what do you expect with over 800 repairs ahead of you?* Now hold on... so if I take my wedding rings in to Arney yearly, I would not have them for 1/3 of every year? Not acceptable, especially after my last experience. So today, I made a few phone calls. I got Lorraine Denise, Brillante Jeweler's voicemail and went on to the next highly rated jeweler. I wasn't comfortable with any that I talked to and was torn. Then Lorraine called me back. Wow! I can say with zero hesitation that I was 100% wrong about her. She was so kind and caring on the phone and eager to help. I rushed over after work. Low and behold, her master jeweler was there and guess what? He WAS Annie's excellent jeweler and left Arnie. Not only am I excited to work with Lorraine, as she seems like a very knowledgeable woman who takes pride in her work, but she is also someone that would be fun to have coffee with and talk. I'm also excited that I know I can trust the people she works with to do an excellent job. If you don't come here, you are making a mistake. I will be a life long customer. Thank you Lorraine. I'm excited to have you work on something that is so precious to me. I feel like my jewelry is as important to you as your own! I will always recommend people come to you!

This is a great place to shop for beautiful jewelry! Lorraine will help you find the perfect piece,…read moredesign a unique piece, or redesign your own precious piece you bring in to her store. She is so pleasant to talk to and very knowledgeable. I have purchased a few pieces from her that I absolutely love! Thank you, Lorraine, for helping me find my perfect pieces!!

I went here for eye exam and to check for cataracts ,biggest mistake ever ! It is a mill devoid of…read moreany of their clients concerns .I left with my eyes feeling worse than ever . I will not go back .

Went in for an eye exam for a new prescription, 3 hr wait and when they finished, I had no…read moreprescription. Was even told to bring in my old one so they could see it. Then I got a $200 bill that I contested, twice. Both times Galen said they would look into it. Now I have a debt collector calling. Really nice office staff though.