Dr. Hooper was thorough in his examination and helped me with a problem I've been struggling with…read more His recommendation was spot on and is really helped me out.

I visited in December 2020 for a general eye exam and I had an awesome experience here with Dr…read more Ryan Hooper, O.D. I picked up my new glasses in early January 2021. This business opened 2 years ago (in 2018) in Rocky River so they are still fairly new. The facility is very neat and clean. EYE EXAM -- The whole exam took about 15-20 minutes. You will go through the standard eye check then test your eye sight by reading letters off a board. I also added 2 additional services, a blood pressure test one other test (for a total of about $25 extra). I can't remember the name of the other test but I think it was a glucose test. My insurance covered the eye exam and new frames (new glasses). I paid extra because my insurance didn't cover everything 100%. I also added blue light to my glasses to reduce the effect of eye strain when starring at a computer. GLASSES -- There are so many options to choose from. Cindy, the front desk clerk, helped me choose which frames to get. I ended up with a colourful and patterned DRAPER JAMES frame. Draper James eyewear was started by actor Reese Witherspoon which is cool because I had no idea that she had a glasses line. I recommend Dr. Hopper if you are looking for a eye doctor in the west side of Cleveland. **** - 15/100 total reviews in 2021 - 434 total overall Yelp reviews - Reviewed on 19 January 2021

The day after posting this review, I received notification that my refund had been processed. I…read moreguess they decided that I wasn't worth the trouble....lol. Anyway, like I said, this would probably be a decent place to go for your average run of the mill transaction, but be aware that once your payment has been processed, it's staying with the eye center, whether you like your glasses or not.

Excellent from start to finish. Making the appointment was friendly and easy, a reminder and…read moreconfirmation text was sent, plus a link to the paperwork to fill out electronically ahead of time. Easy parking lot, spacious well-lit front room, and greetings with smiles using the name listed for the appointment. Such a great atmosphere. We were called back right on appointment time- no waiting around watching your time tick away. Jackie was amazing with my son's pre-appointment exam, letting him know what she was doing before she did it. Dr. Wiersma was professional and to-the-point; I had full confidence immediately and appreciated his time presenting options and answering questions. He took us to the front room and Natalie helped us from there. She was friendly and professional. We never once felt forgotten or unattended to, which happens as you wait and wait somewhere. Also, a line-itemed receipt was reviewed with me and presented. Five stars for the communication, cleanliness, and professionalism by the entire team. Perfect experience. Both of my children left with huge smiles and excited about how "fun" it was at the Eye Doctor. Thank you, Broad View - Berea!

Fantastic eye care facility. State of the art equipment. Very nice office space parking / waiting…read moreroom / exam rooms all top notch. All staff members friendly and professional. Great selection of frames if needed. Very fair pricing for medical services.

My first time seeing Dr. Frombach and she was wonderfull. Great exam and answered all my questions…read moreand then some. The staff was very friendly and helpful. The new location is amazing.

Highly recommend!! Everyone at the practice is extremely professional, knowledgeable, kind, and…read moreefficient. I had a routine eye exam and selected frames afterwards. My visit was fantastic from start to finish.

Polite employees, good selection of frames. I needed prism glasses and the lens service they use…read morewere very prompt with turn around time.

Posting this for both the westlake and lakewood office…read more After a months long saga I finally have a functional pair of glasses. It started out at their Lakewood location when I got my first pair of glasses that broke almost immediately. Fine. We reorder a new pair. I go in 3 weeks later to check in on the contacts. They haven't even reordered the glasses. So we try this again. Get the glasses 4 weeks later but they break again. Request a brand new pair. Have to go to their Westlake office with larger selection. Charge me $50 for a "refitting" despite the fact they sold me crappy glasses. Wait another month for the new glasses. I call the Westlake office a month later and they apparently just came in and "are here for pickup." Go to the Westlake office and find out they are actually at the Lakewood office. At the Lakewood office and they say their opticians are very busy and we will need time to adjust the frames. By this point, my whole afternoon has been shot. I explain to the person that I am pretty frustrated after having been at this for over an hour and if they can get to things quicker. See on the opticians desk that the lady at the front desk messaged her on teams saying I needed a refitting and had a "huge attitude." Some of these things were not their fault. A lot of them are. I will not be coming back next year.

Had a great experience with this company. Local, Family owned and operated business with Great…read moreCustomer Service, Trendy Frame options in the Retail area & modern technology. The Follow up for appointments and questions and compassion during these times is what we need! The convenience of 3 locations is also nice. Thank you for being a business with a strong moral standard in a comfortable setting.

Most thorough eye exam I've ever had. The optometrist was fantastic. I felt like she truly cared…read moreabout the issues I've been having. She informed me of why it was happening, and for the first time in years, I am super happy with the lenses I received.

if you can get the eye dr. to call you back that would be a plus, the front desk knew I had been…read morecalling for awhile. I would not recommend them at all for customer care. Even a one rating is too good.

The team of staff and doctors are incredible!!! Stop at this place if you need your eyes checked…read moreout.

always have a great experience coming here! Racheal was incredibly friendly and helpful also :)read more

Loved the service. Wish they were still open. Great selection of glasses. Always quick.read more

so tacky u guys moved with out telling your customers i had an appointment today at 800 huron…read morerd.and i showed up and guess what happened u guys were not there a team shop is but not jerold optical wasn't u failed to tell your customer u moved and no new address available either way its just tacky of u guys i was freezing standing outside waiting on my ride home uber driver to come i got dropped off there my uber driver pulled off so fast ‍ i was stuck plus not to mention i miss my appointment to even see an invisible doctor so if anyone knows there new number please put it up so i can call them please i tryed looking it up no luck there either