I had the worst experience. The problem is that they are not saying what I am responsible for. And they are charging things that are covered by my insurance, despite them being completely covered. I called my insurance and did my due diligence prior to going in the establishment. I had a copay due. I told each individual, as I was moved thru several different people throughout the experience that I was paying only for what the insurance allowed. When I got to the end, they asked for more than the copay. I was baffled. I questioned it, and I explained that I called the insurance and with my insurance I do only a copay, everything is included. They insisted that was not the case. I was told I was not allowed to leave without paying the additional 35 they added for refraction cost. I said I will call the insurance right now. I have never paid that before. I was asked to go back to the office manager. I was on with my insurance and the office manager first told me "hang up the phone". I thought that was strange but she followed that demand with I can call on my own time. She explained that the people at my insurance are probably new or ignorant to what the charges are. She then added that since I have a medical condition that I should be more eager to want to pay the fees that they added because they are more professional of an establishment than other places. She said that refraction is the prescription. I asked if that was not covered by my medical then why not use the vision plan I have. I was told they do not do split billing. Then I explained that if I had a prescription it is covered under insurance, they do not leave that out. My percription as explained to me by the doctor, was optional if I want more clarity at the end of the day or if my eyes get tired. I have 20/20 vision. I told them I had that last year as well, and they gave me a perscription for when I have worked all day. I was not filling that since I see great. The office manager continued to tell me that I was wrong. Doctor Pittman even walked by to add that it was a normal fee. I was told that I should use a whole sale place in the future as they would be more reasonable in fees. I was told that I should have gotten a call before and explained the fees, I did not. I told her I told each person that I was paying the copay only and no one in the entire facility said I had an additional charge. She snatched the prescription from my hand and told me I did not need that and threw it away. It is my medical information, but she felt that she had the right to remove it from me. This woman was beyond rude. She was telling me that I could not have my perscription. I did pay my copay. They said they would bill me and that I should find a cheap place in the future because I did not value their professionalism in the eye industry. I called the insurance immediately which in turn called the office manager and told her that I ABSOLUTELY did not pay an additional fee for refraction it is covered at 100%. Blue cross and blue shield filed a complaint immediately agianst this establishment. They too got the attitude and nasty behavior from the office manager. Blue cross went on to say that she had to explain that not all insurances have the same thing, and that with a medical condition mine was covered and I was right not to pay fees that were not allowable by my insurance. This place just wants your money and will do anything to convince you they are in the right and you are not looking out for your best interests. It was insane how nasty they were. And I am sure that they took the prescription because it was fradulant. Someone does not have clear vision till they are tired then need glasses for far away and driving. DO NOT GO HERE. They are going to charge you more than you need and they will keep your money. I did not get a call back to apologize for their misunderstanding nor did I have anyone in that establishment say, hey we dont talk to a customer that way. NASTY nasty people. You are warned. read more
