1. Professional Physical Therapy

    1. Professional Physical Therapy

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    Danvers, MA

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    Professional Physical Therapy

    5.0 (1 review)
    Closed 7:00 am - 5:00 pm
    Updated 1 month ago

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    1 month ago

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    North Shore Physicians Group

    North Shore Physicians Group

    2.9(12 reviews)
    0.7 mi

    Sadly, I have to write a negative review of the Swampscott establishment. In the waiting room…read moretoday, first, I was forced to overhear two desk staff people gossiping about a patient. Next, without boring you with details, I needed truly time sensitive assistance after hours on a Friday. Unfortunately, when I went to pick up my prescriptions, I saw that my physician made an accidental error and sent it to the wrong pharmacy. This was an issue because I am leaving town tomorrow for an extended trip. So, since it was after hours, I called their on-call provider to ask them to resend the prescription. The person helping me was well-meaning but not very educated, and took for--ev--er just to take my info and then send my message for the provider to call me back. I was told that the on call provider would call me back 'within 30 mins. Nothing. 45 mins later, I call again and ask them to mark it 'urgent'. The pharmacy is closing. I truly need my medication before I leave town. Nothing. Another full hour later, I call again, and I'm told my message would be sent to the supervisor who would get back to me immediately. Another full hour later, after it was too late for my time sensitive issue - I got a voicemail. But it was too late. The pharmacy was closed. I now don't have my meds. This is not what I expect from medical care. But I guess maybe I should, sadly. In the extremely rare times that I need after hours help, I would be nice to feel like someone is there. Not these guys.

    Not sure what happened to this practice. When I began coming here approximately 10 years ago it…read morewas wonderful. Now...rushed visits, nurses that are not pleasant, rude front desk staff, ridiculous times to wait for an appointment, everything pushed off to specialist that have 6 month waits. Not acceptable when you have issues that are affecting your day to day life. And if you're sick, you are told to go to urgent care. Not quality care!

    North Shore Physicians Group

    North Shore Physicians Group

    2.0(10 reviews)
    4.4 mi

    My doctor was great. No complaints there…read more My co-payment was $30. I paid it with a credit card (I tried to give them cash, but they don't accept it). Days later I had remembered I had a Health Savings Account debit card. I decided to call Billing, have them refund the $30 on my credit card and charge the HSA debit instead. The transaction seemed easy. Come to find out, they never refunded the $30 on my credit card, and instead of withdrawing $30 on my debit card, they withdrew $200. I've been calling and using the portal for two weeks - simply requesting Billing to call me. The folks on the portal said Billing would call, but they haven't. Two weeks of silence. My only recourse was to file a report with the Beverly Police Dept. They'll follow up with the NSPG or the Salem Court will. An abysmal experience. If anyone has Scott Sperling (Mass General Brigham, Chair) and/or Anne Klibanski (Mass General Brigham, CEO) contact info....please share it. I want them to know my experience.

    In the most polite and professional way I can put it my experience being a patient here was…read morecompletely horrendous. I live two hours away and I've chosen here despite the commute because there is no medical center near me that gives the treatment I need so I am, for lack of a better term, downright desperate. After having a prescription given to me almost a year ago, I have been calling for MONTHS to get it authorized by the doctor I saw and nothing productive has happened. Nothing. I've been hung up on twice before, I've been bounced between two offices multiple times to try and reschedule an appointment, I have stated the urgency of how I need what I am there for and still nothing has been done. My experience here has been disgustingly bad and I would urge anyone who is looking for this as a possibility to try other options because it is abhorrent how hard it is to get anything accomplished here. And this isn't even coming from just a solely outside view, I am in the medical field myself. I am extremely disappointed.

    Professional Physical Therapy - physicaltherapy - Updated September 2026

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