Our long time tax preparer retired without letting her clients know. Went on line and read reviews on prof tax services. Was able to h get appt and was happy with service and tax prep. Will return next year . read more

I FEEL ABANDONED! I received an IRS notice for discrepancy for a prior year filing. Panicked, as I've never received any type of IRS letters/notices/audits before, I quickly contacted Neil for help. I left a message in the client portal, emailed twice, and called multiple times to a voicemail that doesn't accept messages. No response at all. Very unprofessional! After review of my taxes myself, I discovered that Neil made multiple mistakes. Missed amounts that were on the financial forms I submitted. Just sloppy work on his part. I trusted him & had been a loyal client. My bad for not thoroughly double checking his work, but his bad for not double, triple checking the numbers as a tax professional. This is an honest review & I'm hoping to save others from him. If you ever get audited, he'll ghost you & you'll be on your own. read more

I'm very disappointed with the lack of professionalism and communication. I scheduled an appointment with Neil last week to meet in his office this past Monday at 9 am (a date and time that he suggested). When I arrived (no more than 4 minutes after 9), the office door was locked, and no one was there. I double-checked the suite number, asked someone in the building if I might be in the wrong place, and still couldn't locate him. I called twice with no answer and couldn't leave a voicemail because the mailbox was full. I also emailed to let him know I was on-site and trying to reach him, and I received no response. I then tried contacting him through the online tax document portal chat function (which he instructed me to use to upload my documents), and still no response. I took time off work and used PTO to make this appointment. Given that I was asked to upload sensitive personal information (driver's license, SSN, and tax documents), being completely ghosted at the last minute is unacceptable. I would not recommend a tax professional who confirms an appointment, is a no-show, and provides no communication. read more

Neil lost all my tax documents! I personally left/handed over my tax papers to Neil. When I called him to ask if my tax return was ready to pick up he couldn't find any of my paperwork, asked me if I was sure I'd left it there with him, he is So irresponsible'. I've had to regather all the documents which has cost me alot of headache time and effort. I'm still not able to get my taxes done. I'm wondering if he or someone else has filed my tax return fraudulently. Anita segura read more

Used Neil for the first time this year as our previous Accountant retired. All went well at first, took our payment for the taxes (over $750) and now has ghosted us and we are unsure if he filed our taxes as the tax site isn't seeing our taxes and no refund and it's been over a month. Really concerned we might have be fraud and no idea what to do at this point. read more

Never returned a phone call about information I needed in 6/2025 about my 2024 tax return. Is not available by phone and hasn't returned recent requests in 3/2026 read more

My wife and I have gone to Neil for years. The business used to be named Bay Wide Tax Service (Neil came around in 2020). Marla, the woman who did our taxes, retired (her husband wanted her to because he had retired the previous year), and Neil took over the business. I would have given 4 stars during the first year (2021). I didn't speak up, and so I take some of the blame, but we lost some money because Neil assumed that some donations were given to a family member (technically speaking, the donations probably weren't eligible, but I was still bugged by the wrong assumption). https://www.yelp.com/biz_photos/professional-tax-services-fremont-6?select=0VAhLDNd3xmHxZzcTPsCIg In 2022, I played Street Fighter II: Champion Edition. I just did okay, and I felt bad when a box that was on top of the arcade game fell down. Neil just shrugged it off, though (the box was probably empty). The arcade games might only be on some of the time, but the ambiance is pretty cool (The Little Mermaid, the 2023 version, was on when we went here this year). The hours aren't as limited as they seem. Neil works on Saturdays to some extent. The location changed in 2023 (the building is old, but easy to get to, and the office is right next to the main flight of stairs). The parking lot is somewhat small, but a big improvement (finding parking at the old location was usually an ordeal). Because of inflation, "starting with the 2022 tax season, we will be implementing a 10-20% fee adjustment - depending on the complexity of your tax accounting." We were charged $260 this time, but the amount will be a lot less for many people (my mom was charged $180). An Audit Protection service was added for free at the time the prices went up. The receptionist is new, and she's cute and friendly. The restroom key is right by the door (the restrooms are on the first floor). protaxtalk@gmail.com It wasn't a big deal, and the receptionist may be to blame, but the email that I sent a month ago wasn't responded to. Neil bailed us out last year. At the time, we really needed our 2021 tax return, but we couldn't find it anywhere. When we contacted him, Neil sent the return as email attachments very quickly. Neil is easy to talk to ("good vibes," a term that another reviewer uses, is quite fitting), and an appointment will only take about 15 minutes if you're prepared (I was annoyed when a few people suddenly showed up this year, but at least one person probably arrived for an appointment early). My wife and I have been happy with the level of service over the years. https://www.youtube.com/watch?v=6MHgbhiEoTg&ab read more

Very grateful to have come across Professional Tax Services. We worked with Neil last year (2022) and we were impressed by his speedy service. We have a business and a handful of other things and he provided a reasonable price and moved so quick! He also helped my mom with hers. Highly recommend Neil. I thought I was so behind this year in getting things submitted, but they moved within a short number of days. They respond quickly and are effective. I appreciate that he works with us in doing things remotely (having 2 kids, full time jobs and a business makes time super limited to go in and get things done). Thank you Pro Team! read more

100% honest here. My wife went to Neil 3 years in a row since moving to Fremont. Each time we saw him we found him to be progressively less and less... friendly and welcoming? The first visit wasn't bad actually, and it's obvious that he knows his stuff, so based on that visit alone I would've given a solid 4 stars. But this last time (3rd time) seeing him we found him to be grouchy, cold, and dismissive - answering our questions like they were stupid, like, 'why on earth are you asking such a stupid question?' kind of a vibe. My wife and I are very young so we're still learning how to "adult", and maybe he was having a bad day -- but yeah it was an overall unpleasant experience and Neil is certainly not a warm and fuzzy person. All that said, he knows tax stuff and he most likely won't make numerical mistakes. read more

Great find as this is somewhat in my hood. My previous tax guy from the past few years for some reason, did not respond to my email or text at the start of this year's tax season. He eventually did after a week's time (annoying as hell), but I actively looked for an alternative within that time. Glad I did cuz my experience here with Neil was exactly what I look for in this service, fast and easy. And it is only a 5 minute drive from home, so extra bonus. My filings are not complicated at all. I even collect tax documents in a folder as they arrive, so as I turn things in, there are no questions or having to retrieve info/documents. I know it sounds like something I can do myself with today's programs, but I just prefer someone who does it professionally to take care of it, as there is just more piece of mind, and they are more versed on current rules/laws/deductions. Kinda like getting my oil changed or getting fried chicken, I just prefer to get it done for me, otherwise an unnecessary mess can end up on my end. Loved how they responded to my original email within a few hours. Loved how setting up an appointment was super easy and loved it even more when they honored said appointment. (Tax guys are notorious for being behind schedule). Once seated I handed over my folder, Neil did his thing super efficiently, showed me everything on his large screen monitor and boom I was signing and dating. I wasn't even in there for 20 minutes. And for a price that I felt was super fair, I received my refund through direct deposit within a week's time. I can't wait until next year's tax season...how many can say that?! Lol. I've got Neil and Professional Tax Services to thank for that. read more

It was great. Addressed all my concerns! I will be seeing him next year as well. His office is nearby which is perfect for me.

I do not like leaving bad reviews for small businesses and despite leaving Neil several messages giving him a chance to pay us back he does not return communication of any kind. So first he doesn't return messages. It took him three weeks to respond to our first phone call and then that was by email. That was our first red flag and we should have taken it like the red flag it was and went somewhere else. Let me clarify by saying he was referred to us by our previous CPA who moved out of state and could no longer do our taxes. She is aware of what kind of person she referred us to and we miss her very much. Second he is lazy doing taxes. He told us he doesn't itemize certain deductions therefore costing us more in taxes. We wound up owing $30k between federal and state. And I was supposed to pay that in four months. He is one step above H&R Block in taxes. He is awful. Third he actually FORGOT to file our state taxes and the only reason he remembered (9 months late) is because my husband called him to get copies of some documents. And whatdya know. The following Monday I get a multi thousand dollar late fee complete with daily compounding interest in the mail demanding immediate payment. Do you think he answered our calls?? Hardly. I had to file a complaint against his license to the California Board of accountancy as well as the California Department of Consumer Affairs. I have not decided if I'm going to take him to small claims court yet. This guy is a menace. Seriously. Go to him at your own risk. It's been horrible dealing with him. A bad tax person can ruin your life. It's been a nightmare dealing with Neil. I still cannot believe what he has done and he just doesn't care. Could not care less read more

Neil is great,always accommodating to our individual needs. Amendment to taxes, no problem, very reasonable and professional..just like the name. So glad I was able to get him for our family, no longer in the area but still make the trip to have Neil do our taxes..it's been 3 years now with nothing but good vibes! read more

Been working with Neil for several years. He takes the time to understand your specific situation, is well educated on tax code issues and makes great suggestions for future tax years! He's really friendly and personal. Truly the best! read more

I am having hard time getting hold of Neil or anyone in office. Having lot of issues with my taxes. He has been responsive in the past.

Professional Tax Services is THE BEST!! My wife and I have been working w/ Neil for several years now, and we've been more than happy w/ him. I honestly can't imagine anyone else providing the amazing quality of service he brings, in addition to the quick and efficient speed of how he works. We truly feel we are in great hands every time tax season comes along, or if we have any financial planning questions. Neil is definitely an expert at his craft, and a joy to talk to. Before we met Neil, we were filing our taxes ourselves via Turbo Tax. Even though Turbo Tax tries to make the process as simple as possible, it doesn't compare to Neil. Not only does Neil go through the tax filing process quicker than we ever could, he makes it way simpler than Turbo Tax could. You feel secure knowing the process is backed by an expert that will know the ins-and-outs of the current tax laws, which could potentially benefit you towards tax opportunities you might not be aware of. With Professional Tax Services, you not only save the time and headache of doing everything yourself, but you gain the confidence and peace of mind knowing that you are taken care of all the way through. read more

OUT OF BUSINESS! The last "good" review was December 2020. 1-Calls aren't being picked up. 2-Left a message once and no return call. 3-Called again and they hung up on me! read more

Used to love having Neil do our taxes until this year. We moved out of state and it took him over one week to complete our taxes. It normal takes him an hour in the office but since I'm now out of state I guess that means you can take a week plus to complete my taxes. All good. What really bothers me is the amount he tells me I owe on CA was completely wrong and the refund from the IRS was over $7,000 off. That's a big mistake. His response was "I must have used a template when emailing you the amounts." This is the most unprofessional accountant I've come across and will not be trusting him to handle my taxes ever again. You've been warned, best of luck with this guy. read more

Neil at Pro Tax Services made an intimidating tax year, simple and stress free. I've done my own taxes for over 15 years with exception of 2 instances in that time. This year, with moving, new careers, multiple states, new tax laws, and a series of nuances - I wanted to get my personal taxes completed by a professional. I called five different tax prep offices in the local Fremont area, and Neil was the only one that listened to what my tax situation was and was confident he could handle it. The only one. That he did. He was timely, informative and made taxes this year a breeze. Best, Damien read more

Not sure what has happened however they have been not responding to any of my calls/emails. Same thing happened during the tax season and again for other IRS query. I was able to get them on call once and was told to upload files however no response post that and it has been over a week now. Definitely not going back here again! read more

Neil was very fast and efficient a true professional his pricing was great and he knew exactly what needed to be done which is always a great feeling when you're dealing with something is important as your taxes I would definitely recommend him to anyone seeking tax advice or helping doing their taxes he was excellent read more

Professional Tax Services is the best! Neil made it so easy to understand my new businesses taxes, helped with retirement plan set up, and provided so much knowledge on tax preparation for a newbie. Highly recommend! read more

The tax professional I have been using for years recently passed away and I was scrambling at the last minute to find someone to help my wife and I get our taxes filed on time. I found Neil on Yelp (great reviews) and he was quick to respond to my inquiry, got all my documents online (no appointment needed), was able to give me a quote, and was able to get us taken care of within a few hours. Very grateful for his professionalism, competitive rates, and rapid response! Definitely recommend him! read more

Professional Tax Services provided two services for my husband and I. We received a letter from the IRS and needed to amend what we filed this year. Neil explained to us thoroughly what we did not understand and gave us advice on what we needed to do for the dilemmas we were experiencing. We met in person (Covid-19 precaution enforced) and as well as communicated virtually through TaxDome. We were very satisfied with what he did for us and would go back to him for other tax return issues. We strongly recommend his services. read more

The person that I usually go to for my tax services retired and I was frantic on trying to find someone new and trustworthy. I found Neil through the outstanding Yelp reviews and decided to give him my business after a nice free consultation. He made the process very smoothly through his Professional Tax Services portal. Neil is responsive, fast, and efficient. I will be using his services next year too. Thanks Neil! read more

Neil prepared our tax returns for 2017 and 2018. He did a great job of explaining the new tax laws and we plan to using his services again next year. Don and Sue O. read more

I have been working with Neil at Professional Tax Services for several years now. My father has also began working with Neil this year, and he was able to do both of our taxes at the same time, which was super convenient. We are both extremely happy with Neil's knowledge and service. He is also very quick and responsive, and takes the time to explain things in detail when needed. Overall we couldn't be happier with our tax services here. read more

This is my first year living in the USA and filing taxes isn't something you normally do back in my native UK. Neil made the process astoundingly easy, and I even got a refund! The paperless process made everything very efficient and safe given the current pandemic. Highly recommended! read more

My husband and I were in search of a tax professional that could file our complicated taxes a few years ago. We were fortunate to find Professional Tax Services LLC. Neil is not only knowledgeable in all things having to do with taxes but is very reasonably priced. I highly recommend Professional Tax Services LLC to everyone I know. Since we started going to Neil at Professional Tax Services LLC my husband and I are not dreading doing our taxes and we know we are in good hands. read more

I was in a situation where I needed immediate guidance on stock options and tax implications. A quick search for tax preparation yielded several results. I contacted several firms and had conversations with a few. Professional Tax Services was by far the most responsive and had the most domain expertise. I was immediately set up on a communications platform that allowed me to communicate with Neil virtually and this accelerated the communication cycle between Neil and myself. In short, within 2 days I had my problem solved and I was able to not only make decisions that impacted me on the short term, but also on my long term goals. Considering my personal experience, together with Neil's credentials, expertise and experience, I strongly recommend Professional Tax Services to anyone who wants a 'white glove' approach to their tax preparation. read more

This is our second year coming to Neil. He has been very kind to accommodate us at 7pm to do our taxes because we work all day. He is very systematic and very honest and straightforward. We have great tax returns-- and lots of peace--- since we started having him do our taxes! Will definitely keep going here every year! Thanks Neil! read more

Easiest person to work with. Any questions we had regarding tax, financial advise or any questions were answered via text, phone call or even message board through their secure website. The website made it so simple to send over any tax documents via PDF. Any messages sent were quickly answered. I will continue to use their service for years to come and would definitely recommend them. read more

Neil is the man. A true professional and personable person you can trust. My husband and I were lucky to find him on Yelp. Was patient and did all the work necessary to get us the most back. Walked in nervous, walked out happy. He exceeded our expectations for sure. In conclusion... Gay friendly and cool = keep our business read more

I was in the midst of getting a loan to purchase a home. The lender required some past tax info immediately. I called Neil and he handled the process for me seamlessly and professionally. This helped me secure the home. I recommend him completely. read more

Great and fast service. Neil was very knowledgeable and answered all our tax related questions to our satisfaction. We have recommended his services to others and they were very satisfied as well. read more

The name says it all: "PROFESSIONAL Tax Services." Neil Narvaez is the consummate professional. He was careful and thorough. My wife and I look forward to a long professional relationship with Professional Tax Services!- Marc V. read more

Tax season is always stressful. That's why I go to Neil knowing he has the knowledge to help me get the most with my money and get the job done professionally. I feel safe chatting with him and uploading my documents using his secured website. His communication is great and he works very efficiently. I received my refunds after a week. He has a client for life! read more

I have used Professional Tax Services for years. They are professional, knowledgeable of tax laws and friendly. I received both my federal and state tax refunds in 8 days! read more

Neil has been doing my taxes for many years now, and always does a fast and accurate job. He's also helpful and responsive to my questions throughout the year. I wouldn't trust anyone else! read more

Professional Tax Service is a very professional service. Fast, efficient and takes their time with you as a client. Answering questions and ensuring you get every deduction. Would recommend to anyone.. read more