STAY. AWAY!!!!! Would give -negative stars if that were an option. Let me begin this by saying THANK YOU to everyone that took the time to write their honest reviews, it's made me feel a little less alone in this purgatory they call Progress Residential. Next off, I did highly consider not posting this to avoid Progress trying to get retribution on past/present customers who leave their honest feedback if it isn't a glowing recommendation (aka written by a bot account they've prob spent ACTUAL time/resources into building to look legit vs. the amount of time/resources they put into actually running their company legally) - but then i thought well, screw that, and if I can help even ONE person avoid this waste of time/energy/money/sanity, well that'll be worth it! And given their lack of caring to do a good job or treat their customers with a little respect, even if you ARE the perfect tenant, why care about their possible 'get back at you' strategy? I'm sure they'll try to find some way to take my entire security deposit anyways per reviews! (and not surprising). The house I rented was falsely advertised with 3 amenities that DO NOT EXIST (and guess how long it took Progress to figure that out??? WEEKS) - community pool, rec room, and gym. Not to mention the lack of customer service, having to follow-up at least 2 times on any service request, emergency included, and the zero accountability at this large multi-million/billion $$$ company is truly astounding and continues to reinforce my complete lack in humanity at this point. I've had horrible experiences with large management companies in the past so I made sure to do extra due diligence by: 1) Being on the phone with a PROGRESS 'Leasing Specialist' when reviewing their properties (On THEIR site) to ensure information was correct - Making the move from SoCal to Vegas meant we absolutely needed access to a community pool at the very least, so I wanted to make sure I was thorough. At that time (End of May 2023) there were only TWO properties on Progress' site that had even a Community Pool, one of which is the house I'm currently sitting in that I've grown to absolutely hate due to working from home and being literally trapped inside all day because its 110+ daily... 2) Cross-referencing said info not only with Progress' site, the 'Leasing Specialist', and other third-party websites jusssstttt in case (apartments.com/trulia - btw - the listings are still up just as 'off market' and you can CLEARLY SEE THE 3 MISSING AMENITIES LISTED!!); Even with all of this extra legwork that basically defeats the entire point of just about every single one of Progress' employees jobs useless, we somehow still ended up in this situation. Story of my life but hey! what can you do! (when you've literally already done about 10 extra steps that shouldn't be up to customers!!!!) Their 'resolution' was a ONE-TIME $500 'Make it Right' Credit that btw, didn't apply to our account in time for when rent was due, and I was told by 'manager' Alysha Kusler that 'their billing department and basic customer service do not communicate, so I should pay rent in full to avoid any potential negative remarks on my credit history - but don't worry, once it's applied (another useless department) you can use it as you see fit'....... I wish I was making this up Was there a renegotiation in our lease/monthly rent since 40% of amenities falsely marketed did not exist? NOPE. We are still paying the full amount, $2,200/month (aside from their one time credit which quite frankly made nothing 'right') of rent, on time and in full - despite the fact that the house has ZERO amenities that were listed (except the 'Smart Home' feature they force you to pay monthly for that's less smart and more inconvnient - the front door literally self-locks every minute so imagine how FUN moving in was!!!) Did another manager, Nikole Brooks, try to cover it up with a shoddy fake document stating that the amenities were in fact, COUNTY amenities, that didn't even have our property address on it? YUP. Who markets a freaking COUNTY CENTER as 'amenities' for a 4 bedroom HOUSE???? Yeah no one. The best part is she didn't even TRY to make it look legit, ill attach for your guys' reference because quite frankly that's a horrible way to save face on FALSE ADVERTISING. Please excuse all the caps, my 2-MONTH tenancy with Progress has been nothing short of a horrible nightmare, and idk how people that work normal jobs had the time to deal with them -- I work from home, and my entire industry is on strike, so I technically have the time to waste my days away trying to get a simple, straight answer from this joke of a company, but does that mean All I can say is WOW and I should have read the reviews before signing the lease - but considering how hands on they are while trying to earn your business (go figure) to the complete LACK of communication or transparency the second they get your $$ is absurd. read more

Terrible experience, they received an HOA fine on the house prior to us moving in and have resolved it over two months later. When they received another fine after we moved in, they tried to blame it on us even though we have been communicating and trying to get someone out to fix the issue (as progress said they would resolve it). Nothing but stress from this company and they operate terribly in Colorado. read more

Progress Residential - Property Management Near Me - Las Vegas, Nevada

Just wanted to add that the entire ordeal lasted about 3 months and ended in us staying in a one-room hotel for a week. Told them that type of room wouldn't work for our family as we had a six month old at the time and my husband had to get up for work early, we also had a 13 year old that had to stay at his mom's instead of with us at the hotel. Progress Residential did not seem to care about any of this and would not upgrade our room. Septic water had leaked down the wall from upstairs and had caused a mold infestation in our kitchen cabinets and flooring. Instead of ripping out all the flooring in the first floor, they only took out the flooring in the kitchen and did a poor job of matching it. The trim they used to separate the old flooring from the new flooring is cheap and crappy. Really really unhappy with how long it took to get done, we were in a house with mold and they knew it for weeks but did nothing. read more

DO NOT DO IT. Hear me now, believe me later; DON'T DO IT! The reviews are true. They own most of the Vegas rental homes, which SUCKS. The homes are flipped, and not well. There are several dips in the flooring, walls were hastily patched from the folks who lived here before us. The stairs are separating from the wall. The dishwasher leaked and didn't work from Day 1. Stuff literally falling apart. Uneven doors thst don't properly close. There is a camera in the house and we once got two calls in the middle of the night saying that someone was moving out. It was just us leaving early for a trip. What?? Are they watching us??! There are hidden, random, expensive charges. They are not responsive or friendly. It took MONTHS for us to hear back from them. They only responded once we got sent a group email out to several people, including several C-suite executives. That was AFTER we got an attorney involved! You have been warned!! read more

Despite what others have said, I had no problems with Progress throughout my lease. I was nervous while awaiting the move out process to be completed because of the reviews I read, but I got my full security deposit back plus the utilities that I paid for ahead of time based on the estimated final usage. Throughout the lease, I had to submit a couple of service requests. Also had no issues (except for one scheduling mix up in regards to who would be servicing my water leak request). They were fast and the technicians were very nice. I would definitely consider renting from Progress again in the future. read more

A year after my last review. Moved out of our home rental. Left the house professionally cleaned, carpet professionally shampooed, no damages other than normal wear and tear. So obviously we were expecting our full security deposit returned but of course just like the other reviews and stories I've heard from other Progress tenants, we did not get our full security deposit back. We received the check with no explanation or any details on why we are only receiving a small portion back from our security deposit. We could've just left the house as is and not professionally cleaned since they just took the security deposit anyways. We ended up spending more money having the place cleaned which I could have just done it myself but they said it has to be professionally cleaned! Beware of Progress! Run away from them fast! They will bleed you dry! read more

Progress Residential - Property Management Near Me - Las Vegas, Nevada

Through my personal experience... I have been renting with the company now for almost 6 years.. and different houses in Las Vegas. I have realistically had no issues. Sure sometimes things happen and we don't get the service we expect... BUT in comparison to ANYWHERE else that I have rented... They are really good!. Yes I don't like that they raise the rent each year and every year... But when you look at the market... and remember that they are a business, I can see why they raise their rent. ALTHOUGH ITS NOT RIGHT! Since they are paying the same... but again it's a business. So I bite my tongue .. my fault for not buying! As far as maintenance and service provided, they do use very terrible companies to do business with... they repaired a leak in my house and they had to send someone out to do sheetrock 2 times... and 3 different plumbers... all for a toilet.. And finally I told them they are wasting more money, time, and my time, when they could just replace the dang $150 toilet! (which they did) And for the deposit... on the first house I received my money back, the only thing I was deducted was the non refundable deposit and a couple of things we didn't want to repair so we knew we would pay. They did try and charge me for tub damage.. but I sent them the photo from when we moved in showing that the damage was already there, and they did refund me. The key is to do a LONG walkthrough with TONS of pictures and notes with the agent when you move in... and request that you are there when you do the move out and inspection! read more

They have the laziest, most ignorant maintenance I've ever seen! Be prepared to pay a handyman for everything. Progress holds no responsibility for anything. The resident is always the blame for everything and they try to justify the resident to pay for everything. I hope the man of the house is handy because, they do nothing... Excuses, excuses, excuses. read more

I would like to say thank you to those that have taken the time to write reviews on Progress Residential. I'm coming down the homestretch in regards to renting a home from them and after experiencing the service (or lack thereof) that I've had thus far, I can only imagine how this journey will go. It's like the left hand doesn't know what the right hand is doing. I'm very patient and give everyone the benefit of the doubt however, in this case I may just bow out gracefully. I could go into details regarding my experience with them but I will just count my blessings and look for a better alternative. I just wanted to take a moment to say thank you once again to those who shared unfortunate experiences with this company. read more

Remodel your homes the electricity bill is off the roof on summer and when you ready to move out they don't tell you before you move in that the house needs to be professionally clean or they will charge you 450 for cleaning when I moved in i har to re clean because the house was dirty every time you get a hoa letter they will charge you 45 fee just to inform you that you got a hoa letter don't rent from them i would never recommend them read more

This company is a scam. Please think twice before you sign a lease with him. They have so many issues and really present their properties as well put together but it's all a scam. They will charge you for random things you didn't do and then when you ask for proof, they will ignore you. Their reviews are really true about this company. Research research there's so many YouTube videos and reviews about them. Don't even waste your time are your money I currently reside in Las Vegas. I write a review that said signing a lease with them is like signing a deal with the devil !!! read more

My family has been with progress residential for two years now. Last summer our AC went out and was fixed within the next day. This summer it has been another story. Our AC went out again LAST WEDNESDAY 5/31 and I am writing this review the following TUESDAY 6/6 still without AC. The coolest the house has been this entire time is 80 degrees. NEVADA STATE RENTERS LAW STATES THE LANDLORD MUST MAKE REPAIRS WITHIN 48 HOURS. Air conditioning is considered an essential right in the state of Nevada. read more

This company absolutely sucks!!! Horrible at communicating. We are a military family and need to be moved in by the 1st or we are stranded. Applied 2 months in advance and house was supposed to be ready for viewing by the 23rd. Then got pushed to 24th. Then 27th. Then 31st. Now we have no idea when it will actually be ready and I'm beyond stressed. I've called a million times and talked to a million people. My "representative" is horrible at communicating and getting updates. I hate this company. read more

Just don't. Their leases are full of hidden fees and the deposit amount is absolutely ridiculous.

I initially was scheduled to move into a Progress rental in December. I then found a better option and transferred to another property in early January which worked better for me. I moved from out of state and this process has been horrendously inconsistent. The reviews that indicate tenants pay for everything is correct. Why rent from Progress? Progress residential's poor customer service and lack of actual property management inspires me to move as soon as possible. Don't make the mistake I made. Don't even consider leasing with money grubbing Progress unless you enjoy poor customer service, lack of follow up, inconsistent processes and crazy "picture-based" walk-throughs that do not reveal actual conditions. I've been told missing items/fixtures are "as is and I'm responsible for fixing a garage that won't open without continuously holding the button down in the garage I've been in the home a week, so I'm just now seeing the "as is" items that weren't captured in photos. Progress SUCKS! They deserve negative stars. read more

Originally, when we began renting from this company back in April of 2019, the staff was responsible and easy to communicate with. When we renewed our lease in April 2020 (when Coronavirus had hit and we had BOTH lost our jobs) they chose to up our rent amount by nearly $200 a month with no agreement. The office claimed we signed an agreement but couldn't send us this supposed agreement we supposedly signed after asking SEVERAL times for it. Next, major issue with this company came when our garage broke. It was my fault and I acknowledge that so they provided me with a garage service company and I paid them directly. The issue is, Progress has also charged MY account $850 additionally claiming I didn't pay the garage company directly. I have again emailed them several times and have even contacted the garage installation company confirming that I paid them directly and they agree. 6 months later and progress still hasn't taken that outstanding charge off my account. Lastly, getting through to maintenance it's ridiculous. They say "you can contact us via email, at blah blah blah, but NEVER respond to those emails lol. Liars. Oh, and they love to charge you late fees when your rent wasn't even late. Moral of the story, do not rent from this company. They charge much higher than the average house in Las Vegas read more

Horrible! No clear instructions on how to apply, thus they cancel process and you have to start all over and REPAY FEES! what a scam!!!

We moved into our house July 28 to a refrigerator not working. We lost over $300 worth of food because of that. I requested a concession in the amount of $300 to cover food loss since we had just spent almost $4k to move into here. We were without a fridge for 4 days. After over a month of hearing nothing back, Martha called me to let me know they were unable to honor the $300 because it was "too much" but what they could do was give us between $1 to $2 per day that we were without a fridge. Absolutely insane! Fast forward to November, they placed a $3.50 credit on our account for the broken fridge. Mind you - I have a family of 5. You cannot even replace food for ONE person on $1 to $2 per day. Run fast away from this property management company. There is a reason they've received over 200 complaints through the BBB. They are an absolute joke & I CANNOT WAIT until our lease is up. They are hands down THE WORST company to deal with. Run & run fast! read more

I had made a 250 deposit to hold a property. The website clearly states that it is refundable. I had to go through the better business bureau to get my refund. Shady ass company read more

Update to this nonsense. My son has paid on time and Progress Residential still have not made any adjustments and he was just served with eviction papers last week, even though his rent is paid up to date. 10 more months and he's gone. Please do your research before doing business with Progress Residential. He is looking to hire an attorney. They owe him lots of money for the overcharge. He doesn't want to move because he doesn't want this on his credit. read more

Hooorrrible!!!! Listen stand clear from renting these over priced, minimum serviced, falsely advertissed properties (i.e. website lost all kitchen are modernly upgraded, fact news). We moved unto this home in July and we have a refrigerator btiught in from another property that struggles to properly function. It powers off and on. We have an old outdated dishwasher and antique cabins. Unfortunately, we did not see the website mentioninf of upgraded kitchens until after we signed the lease prior to moving in. Thank twice about service orders. You will personally eat the cost, even as a tenant of a new residence. Please note: I am a 2nd time leasee of a Progress Residential property. Prior to this move I would have gone to bat with anyone negatively reacting to Progress Residential. They have lost their customer service scope. Management within this company have severely declined. Everything is savings on their end even if it means (insert sarcasm)screwing over valued tenants. Valued tenants no longer exist in the eyes of Progress Residential. Do what you please with this information. I wished i had listened to the others prior to committing for 12 months. read more

cannot pay their hoa bills so now prpoetry is being targeted. everytime hoa "finds" something wrong PR charges me and they haven't even paid their bills. smart business plan just keep having the hoa find something wrong. even the pictures so nothing. the pictures they took!!! yet they are trying to argue that and reason the violation. scam scam scam. all hoas and thsee big coporate rentalcompany's need to shut down. they are part of the housing problems in a big way and violate all your rights and will charge tou for any and everything! SHUT THEM DOWN! do not rent from these crooks. read more

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I have rented 2 homes from Progress Residential in the last 5 months. It I have been waiting on my security deposit back over 30 days ago. The house was left nearly spotless because we only lived there 2 months, and my son tragically was killed on his bike close to the home so I couldn't endure the pain of living in the area. I have called several times and have been transferred to " the department that would handle that" we have waited up to 1 hour and a half on our phones. Not only was the house in tip top condition, we had a professional cleaner also clean it because it was demanded protocol. I need my deposit and a itemized list of any deductions. This is unlawful and in Nevada a person can legally ask for 2x the deposit if original was not returned within 30 days. No excuses, this has added to my already tragically evolving life. I just want back my security deposit, just like any of us hard working citizens. This company is just too big to care and or they simply take advantage of their tenants who fit a particular set of demographics ( credit ) primarily . read more

Worst property management company I've ever rented from. Told me they would forgive the money I owed from covid and then sends me a 7 day notice. They have given me 7 days to come up with 4000.00. They will not give me extra time nor will they work with me plus the rep hung up in my face. If you have a maintenance problem good luck. Both sinks have been broken and still no one has fixed them. The plumbing is awful, there were roaches when I first moved in, pigeons all around the house, and some type of small hoping bug. The communication is extremely poor and cold. They won't allow me to have security cameras infront of my house. I will never rent or refer progress to anyone ever again. read more

Progress Residential is a big joke, they promised to give me back 250.00 of my money that I put down on a propert, but they kept my stay if you are decline then you get your money, but if you are approve then they get to keep your money that make no since to me. This was a nightmare for me and I'm a senior citizen and they are taken of my limited income. read more

Our ac downstairs and I have put in 5 service requests because it's over 80 degrees in our house. They keep saying they don't have technician schedules. I have dogs and kids and this is unacceptable. They raise the rent and charge lots of crazy fees. And for what to not have our home blow air and make sure our family is safe during a heat wave. I'm disappointed and pissed. read more

Took about a month to get air conditioning fixed. We had to get the Code Enforcement office involved in order for them to take action. I had and explained to them I have two small children living with me and I am disabled. Temperatures reached over 80 degrees in the house. This company do not repair items. If they redpond it's only to bandaid it. We did not get our entire deposit back. Even though we had to buy portable air conditioning units. The most horrible company I've encountered. Strictly predatory. I would advise NEVER TO RENT with them! If you don't take my word for it check out the two Facebook groups dedicated to warning and informing people of this predatory company. Simply search Progress Residential. I wish I checked this before I rented with them! read more

This "company" is truly an embarrassment. I won't go into all the nitty gritty details I've been dealing with for the passed few months, but I'm begging anyone who is reading this, do not rent from these people. I have spent almost two months (I moved in the beginning of April) speaking to too many people to count (no one in charge) having different maintenance people and renovation people in my house from different companies and the problems have yet to be resolved. No one emails back. No one answers direct questions. They refuse to take accountability for their incompetence. If you still decide to rent and things go wrong, keep a detailed log of every interaction you have with them (phone calls, maintenance visits, emails, text messages, etc.) You'll need it. Edit: I had already emailed them in April, the exact email actually that they left in their response and another email that claims to be the "owner". They either pass me off to someone else, stop replying to emails, have an automated reply, or do not help me in anyway. I also spoke to a maintenance man and told him I emailed said "owners" and he said he's never heard of any of the names I mentioned. I won't be reaching out again. read more

I put money down toward a rental home. The move in date was then pushed back for this specific home by over a month. This would work for us. Progress Residential then failed to reimburse my holding fee. Its been over a year. read more

DO NOT RENT! I highly advise you read the reviews besides the 5 star reviews they have on google for their Service Tech. (I feel bad that his great service has to even be a part of this company) They say they help but that is FALSE. If you want competence, i highly advise you look elsewhere. Admin team is a mess here in Las Vegas. The front desk person is rude as well. Do Better! read more

Absolutely horrible service. I scheduled a viewing this morning to see a house this afternoon, which was a chore itself, drove an hour to get to the home, and after an hour of waiting to figure out how to get inside and calling for help, was i then informed that the house had been rented out and i was no longer able to tour this home. i asked for other properties in the area and the lady who was "helping" me hung up on me mid conversation and did not get back to me, even though i had provided the phone number i was calling from as my callback number. i'm still glad this happened so i know i do not want to do any future business with this company. read more

If I could put no stars I would!!!!!!!slow to respond and over priced!!!!! Watch out not a good company to work with they put you on hold and the music is the most annoying possible it makes you want to hang up!!!!!! Back charging us for utilities that we would have happy to pay for that month in that month but we moved out and the they charged back to July. It was in our contract to charge us monthly on the month not later when we are out of the house...... there is more but don't want to spend more time than this on a company that is not worth more time... read more

I just need someone at progress to answer so that I pay my rent on time. They are impossible to reach via phone or email. My online account is locked, over the phone is not easier because the automated services states I don't have an account, I attempted via text with no success for the same issue and went to a WIPS stations as suggested on the website, and they are unable to accept payments due to the system down on their side. Talking to someone is impossible for 4 days now I have called and left my call back number numerous times at least 10 times a day. I have been on hold a few times for over 45 minutes and get disconnected at around 50 minutes. A couple of weeks ago while out of town and my rent issues happen I was able to get a hold of someone, and explained I needed options to pay my rent as I was out of town and got a 7 day notice. I was unaware my rent did not go through until after the 7 day notice, but by then my online account was locked and I could not make the payment. When I did reach someone finally after many attempts, he was so rude and disrespectful. I explained how I was trying to pay my rent but was out of town an I knew that I had to pay extra fees, but just wanted to pay enough to for the 7 day notice to be cancelled. He rudely stated, "there is nothing you can do, you either mail in the check from where you are at or you will be evicted in 7 days, and there is nothing that can be done". The 7th day would have been Christmas Day, and he said oh well they work on Christmas. I just want to pay the rest of my payment so that I do not get threatened to get evicted, for a payment I am trying to pay. read more

HORRIBLE. DON'T BE FOOLED by the minimal move-in deposits. (We were) You WILL PAY when you move-out. They found a way to keep our entire $1575 security deposit even after our move-out walk through produced only 1 complaint of a few missing light bulbs. READ THE FINE PRINT. AND THEN READ IT AGAIN. SOOOO SHADY. BEWARE!!!!! read more

I'm a local realtor, I will N E V E R encourage my clients to apply for a home with Progress. They do not keep their word, they neglect the properties, and they lower the value of the homes they own. They do NOT take care of their homes. They shouldn't be allowed to buy any more homes in Las Vegas. read more

The Worst company ever. 2700 deposit was completely taken for a house with two residents. There were no pictures or PROOF of expenses. They charged us 1100 for touch up paint for just 2 little holes from my tv mount. Please do yourself a favor and don't do business with this company they are thieves./Scammers read more

My husband and I have been searching for a rental home, we've applied also put down our application fee as well has the additional 250$ to take the house off the market. It has been over 2 months since we've heard anything back and have not received a refund of the deposit. This must be a scam We called to follow up and the only information they could provide us with was " the owner has to refund it back within 30 days if denied" no further information was given and we've been waiting again over 2mo for our deposit. Very frustrating when you get no answers but yet so quick to accept the cash. Planning on reporting to BBB for fraud. I wouldn't recommend anyone using their services. read more

I would give 0 stars if I could. I lived in this house for 5 years. I always paid the rent. Never late ever. Then once my lease was ending they drove up the rent from $1508 to $2165.00 so I moved out then they are in the process of trying to steal my deposit. I'm taking this to court at the moment. Please keep looking stay away. This company will take everything from you with a smile. Not worth the trouble. read more

I moved out a Progress residential home in June. It takes week for anyone at past resident disputes to get back to you. They tried charging me a $400 paint touch up fee. They do not have any pictures or proof of that. I have my own pictures and left the home in top notch shape. After disputing and them not being able to show me proof someone emailed and said they do not have enough evidence to charge me this fee. Then later on came back and said we will only charge you $200 for nicks, scrapes && screws. It doesn't state anything like this in the lease. It says you will not be charged for normal wear && tear. Then they are charging me an early termination fee even though I have provided police reports and have an ongoing domestic violence case. I am an educator and had to move because of this issue. They have no compassion for anyone. It has been three weeks and no one has emailed me back for past residents. This is pretty sad and I want to go to mediation and or contact a lawyer because I don't want a balance or anything on my credit. I see why they have a pending lawsuit. Please read your lease, the move out process is the worse. They make you hire a cleaning service. My account manager I was working with in the middle of my move out, told me to submit a police report and I would for sure be given my security deposit back. Now they are trying to keep my deposit n charge me $4100 early termination fee. Please do not rent from this place. read more

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Run!!!! Do not rent from this management company! Trying to speak to someone about issues or putting in maintenance requests is horrible. No one ever calls you back. You wait for 45 min or longer just to get a rep who doesn't even live in the same state. All they do is transfer you and say they are putting in a ticket. Do not waste your time to deal with the stress and headache of Progress Residential. I hope a better company buys them out or they go bankrupt. Whoever owns this company has no idea on how to run it. I have been without water for days with no contact yet. Every time I call they put in an emergency ticket saying someone will contact you and no ever does. read more