Well it's easy to sign up online and some of that process seems customer friendly and streamlined. They're fighting me on OEM glass that the manufacturer specifies must be used on my model for safety systems. Plus, generic doesn't have noise canceling in it which will be the next issue I address before paying around 2grand out of pocket for the oem glass I should have been advised to use in the first place and recalibration. I probably talked to eight people and they bounced back-and-forth between Safelite in their own customer service and no one can make a decision and resolve a problem. Ultimately the shop who I was not satisfied with and accused of scratching my paint had to submit a request on my behalf to see if Oem would be permitted. Now there's a claim to determine whether or not my paint gets fixed and I would not want that to go against my insurance. The guy actually said that the scratches look like they were small as if he was minimizing the fact that my car was scratched. Doesn't really matter the size of the scratch. Fix it! The entire experience was awful and I'm going to drop them as soon as the claim closes and go with an insurance company that has an agent. Like my last one. I thought saving a few bucks and not having an agent emailed me twice a year would make my life easier but the many many hours I've spent on the phone over several days, frustrated and googling and learning about windshields and replacement has proven far more costly. The progressive reps seem like disjointed heads who may or may not be friendly to speak to but have absolutely no authority to do anything and keep transfer you to Safelite glass repair who handles their calls whether or not you use their service. So it's kind of weird. ultimately they're making me deal with the original shop that sold me the glass even though I complained about multiple points of very unsatisfactory experience with them, and told me if I took it somewhere else it would void the original shops warranty and my noise problem might not get resolved. Yes there's a noise problem after the installation. Why oem on a nicer model like mine wouldn't be covered seems ridiculous. Cheap AF insurer. Avoid if you are at all particular about your vehicle and your time. read more

I'm leaving progressive. I had to wait on the side of the road for over TWO HOURS. How UNSAFE. Every time I tried to get help, it kept telling me to "use the app" or "click on the text message" but I had BAD SERVICE so the only way was to call. When I called, I had to go through the same AI menu every time with no recollection that I had already started the roadside pick up request. But there wasn't a direct roadside number (you wanted me to keep using the app and text messing, remember?) so I had to call customer service and tryyyyyyyy to get to talk to someone. THEN.... The truck driver was 70-40 minutes away. Then after waiting 70 minutes, he was "6-36" minutes away, which makes NO SENSE! You have GPS, but you are gonna give me a 30 minute arrival window? After waiting the additional 40 minutes, I had to call again (same AI menu, same not remembering that I had started a claim and just wanted to check the status of the driver). I called 3 more times and was told 25 minutes 3 separate times. Then the driver finally called me to say he was on his way and said it would be another 25 minutes. When I told him I'd been waiting for nearly 3 hours at that point he was all, "oh, sorry, I'll be there in ten minutes." The link that showed the drivers location said he was sitting across the street from us for 2 hours not helping, so that's why I had to keep calling. Thank god I was able to pull over somewhere safe before my engine almost caught on fire. Otherwise I would have been waiting on the side of the highway, on a two lane road, in Car Week traffic with a bunch of expensive cars revving engines, speeding past me. Under NO circumstance should you have left me stranded this long without access to someone to help. What do I even pay you for? What a dangerous situation my insurance company allowed me to be in. How disappointing. I've been with progressive for a long time and this is how I'm treated. read more

Pretty worthless company. They deny clear cut insurance claims. Ignorantly pushed them to subrogation, because I guess they would rather pay someone else's legal fees? I don't understand this company at all. The smart thing for them to do would be to let the claims, that are obvious, get approved, but instead they would rather not do this and get humiliated instead in third party subrogation. This company is a massive self-humiliation ritual. Not only did they deny my claim, but they will royal lose in subrogation, because they think they can win cases on hear-say. read more

I called to get a detail in a quote fixed, I got put on hold for the wrong department, then transferred, put on hold again, then someone picked up and hung up on me without saying anything. That's how they treat people who are trying to give them money. I can't imagine how they treat people who are trying to make a claim. read more

This company is a terrible home insurance provider. They do not have good customer services. They are not there for your property losses and you have to proof how wind was powerful the destroy the fences. It is a waste of your money. No basis of securing your home with this insurance company. They want your money but when you ask their help to cover your loss, they show their middle finger basically. It is just waste your money and time! It is an eye opening with them when I asked my fences to be replaced although the fences were covered up to 9K.it is up to you to put your property at risk with Progressive! Terrible experience with a terrible company and customer services. read more

Progressive Will Abandon You When Things Go Wrong! Our recent experience with Progressive has shown just how unprofessional and irresponsible they are. Our car was sent to a Progressive network shop (Caliber Collision Milpitas) for minor repairs. When we got the car back, the airbag warning light was suddenly on. This had never happened in the 10+ years we've owned the vehicle. We have before-and-after photos of the dashboard that clearly show the airbag system was perfectly fine before the repair. We provided proof that the light wasn't there before the repair (including dashboard photos), but Progressive refused to take responsibility. They told us we had to pay out of pocket to go to a dealer for a diagnostic test. That alone was unacceptable--they should be the ones investigating a post-repair issue, not us! The dealer found that the SRS module had been changed and did not match our vehicle. Clearly, the repair shop made a mistake. Yet even with this evidence, Progressive still calls it a "coincidence" and refuses to help us. This entire experience has been stressful, expensive, and extremely disappointing. We trusted Progressive to stand by us when problems arise, especially when using one of their approved repair shops. Instead, they washed their hands of the problem and left us with a safety issue and no support. Avoid Progressive. They won't have your back when it counts. read more

They have commercials all over the place about how they can't wait to insure you. But try and get homeowners insurance and they decline. I don't live in the forest where all the fires are, I live in the city. There hasn't been a fire here for 120 years. How can you run a company when you refuse to sell a product only to certain people. This is discrimination. This should be illegal. read more

Progressive insurance is a nightmare. My claim rep's name is Giana Malone who is impossible to deal with. I missed her first phone call about my claim, then the nightmare began. I called her and left a voicemail every day for 3 weeks and texted her every day in the same period of time, no response. I know she's not on vacation because I did get lucky and she answered the phone once during these 3 weeks instead of going to her voicemail, and she said she would call, still, nothing. I was almost driven to crazy by this kind of treatment. I even thought about setting up an alarm and continue calling every day for the another month, then I realized how crazy this sounds. Then I called progressive and asked for changing my rep to another person. I was told my request will be given to the supervisor named Billy Trejo, and I was also told since it was Thursday afternoon, Billy will call me the next day. I waited and Friday no phone call. I call Billy on Monday, left a Voicemail and the voicemail said all phone call would be replied by the next business day. I waited and Tuesday no phone call. So one month of the nightmare later, I am still waiting for that first phone call of my claim. I am helpless and turning into yelp. If anyone in progress sees this, please ask either Giana Malone or Billy Trejo to call me. If this review is still here after days or months or years, that means I never got that phone call from progressive and no one in progress even care about their reputation and treat customs like dust. read more

I understand now why they are rated 1.3 stars. The receptionist is rude and gives you dirty looks as soon as you walk in, as if I am inconveniencing her. Ma'am, we as guests are the reason why you have a job. "Can I help you?" (Rude tone and irritated look) I said I was there for a quote I inquired about online. She said I needed an appointment. Okay fair, I get it. However, there is no website to even see you needed an appointment and no one answers the phones. Which I would assume is the front desk lady mentioned earlier. TERRIBLE SERVICE. read more

Every time I call, I'm on hold for 30 min at a time and every time a human actually talks to me, it's the same thing "sorry, wrong department, let me transfer you." I was on hold for 3, 30 min intervals every time and in the end they didn't even help or they closed and hung up. I emailed them and here I am, 2 weeks later, still no response. I hate Progressive with all my life. read more

Pay attention to the tons of horrible reviews. There's a reason. I got temporary insurance from Regressive Insurance. When I canceled, they added an extra fee of $80 for the privilege of canceling. What a bunch of Richard Craniums. This was never disclosed in any prior conversations. I am an idiot for not checking here first. I'll never do business again with these jerkwads. In fact, if they were on fire, I would not relieve myself on them to put it out. Just saying.... read more

Worst ever, not paying for car damage if any incident happens. Please avoid hitting by their cars, and doing business with them!

Never again with this trash, every month is worst, they offer you a price and then increase, literally the most terrible company, when you call never attend, and the service aren't covered at all even if you have the full one, stay away read more

They never answer calls. Literally never. I have minor damage to my front bumper from a hit and run 2 months ago, and I still don't have my car fixed. This office is incompetent, lazy, and uncommunicative. I would give zero stars if I could. read more

If I could put 0 stars I would. I never leave reviews on Yelp as I like to think I'm very reasonable and understanding that things can happen. That being said I'm extremely disappointed with progressive and how they handled my situation. I got in an accident a month ago in my brand new 2021 Mazda on the highway at 9pm I call for a tow from them immediately. They take my claim and say they sent a dispatcher and I will receive text updates in 30-45 mins. 1.5 hours go by and nothing. I call them back and they say that they will send it right away, another 30 mins go by and nothing. I call them again and they send out another dispatcher. I do get a text update in an hour after the second tow was dispatched with an eta of 1.5 hours. Another 2 hours to by and I call them and they say they are finishing another job and they will be there in 1.5-2 hours. How is this acceptable? I end up calling CHP and AAA and they were able to get me a tow within the hour. I was stranded in the middle of the highway for 8 hours in the middle of the night all alone. I ended up getting home close to 6 am. With the repairs they deny what my body shop recommends and suggests to fix. When I call them to get clarity or to ask some questions they just avoid my phone calls. I will definitely be taking my business elsewhere. read more

Unfortunately I worked with them for 5 years they charged us always more and I said enough and find almost half price. I canceled them said and over but they send me a letter need pay more which were "installment and insufficient fees" call customer service to ask what they are just talk too much I decided to pay they already added $15 more I cant believe .... hey guys look all negative reviews and go work with them there a lot of insurance company just talk them good luck read more

They send me the auto draft form, I go find a fax machine and fax it, then they cancel me because I paid 50% up front which makes me not eligible for the auto draft and never tell me I'm cancelled until I get a notification from the DMV... DO NOT TRUST PROGRESSIVE read more

I tried to cancel a policy within 24 hours of signing up for it and it turned out they had hidden a $50 cancellation fee under the "information privacy section" of the signed documents. Out to get you. read more

He got a check to me relatively fast and almost say impressively fast but it was not signed and I tried taking it back to the branch they issued it to me and they said they couldn't deal with it I had to contact claims department after sitting on hold for an hour with with Steven find that out they transfer me to somebody where I waited on hold just to get a voicemail saying they were unavailable and they call me back by end of business day which it's been three weeks and they haven't contacted me so I again trying to get a hold of them and I'm getting bounced around from person to person do you know sitting on hold waiting sitting on hold waiting and I made a point to be patient with these people the whole time and very polite and explain my situation that it's causing me to lose money and nobody seems to be as concerned as I am it would seem to me I should be able to take the check back to the branch that issued it to me and get it signed but they're not making it real easy needless to say I'm very disappointed and I am sure I will never use this company again it's too bad things are like that anybody else has a similar experience with them giving out checks that aren't signed I think we need to everyone should know that because that would be a pattern and that would be illegal I'm sure read more

If I could give them a negative I would. I had them for insurance for years until I got hit and they tried to put the cheapest parts on my truck. The adjuster was a jerk and to top it off I got hit by another progressive insured driver so they minimized my damages. Jerks read more

Probably one of the worst experiences I've ever had with an insurance company. I called to make a reimbursement claim because I got charged $205.00 for a Tow truck that I shouldn't have been charged for since roadside assistance and towing was included in my plan (tow location was 5 min away from where I got a flat). On January 4th I went through hell playing phone tag with roadside telling me to call progressive because they are a separate entity and can't help me with reimbursement and calling progressive for them to tell me they can't help so I get transferred again to claims which is different from roadside claims so they can't help and I spent 3 hours on the phone doing this over and over repeating myself since they apparently don't leave any notes. I then made a claim online since they can't help me on the phone, the claim didn't go through so I had to call again and after all that I finally got a hold of someone from the corporate team and they said everything is submitted and I should see everything processed in 7-10 business days. It's the 27th of January now and I've received no updates or funds at all. So I call again and guess what....same exact thing they can't look up the claim number I was given by phone number, name, or the claim number itself so nothing was done at all and I have to explain myself again to 8 different people for 1 hour and 45 min because no one can help and I'm getting transferred all over again. I just managed to file another claim that will probably not go through and I'll be calling again to not get my $205.00 back that they charged me. Definitely the worst company ever and all they say is they are sorry for the inconvenience and that they thank me for being a loyal customer, my response was thank you for wasting my time yet again and I'll wait 7-10 business days for no response or updates on my claim. -5 stars read more

They are no different than any other insurance company. Take your monthly premium, but once you file a claim they look for any way to not have to get involved. read more

Do not chose this company as your insurance provider. Worst experience I have ever had with insurance company. They have raised my monthly payments several times without any notifications or explanations. Since I have signed one year agreement, my monthly payment was doubled. I've sent them several emails and still waiting for answer. Have no idea how they do their business. read more

This company is a ripp off.. when i open my policy they sweet talk and said the payment wont go over 121 a month and now they want $193 wtf is this serious.. and am not driving a bmw or a mercedes..they suck read more

I have StateFarm Insurance. My wife has Progressive Insurance our car wouldn't start so we called Progressive for our Roadside Assistance that we pay for. And needless to say it took 2hours for a tow truck to come out and help us. Its said to see all the money they put into there commercials and not into the quality of professionalism. I will be having my wife cancel her policy with Progressive Insurance company after Labor Day!!! read more

Moved 20 miles away and my insurance went up $100/mo within the first month of having them! Not to mention they are the ONLY Insurance company I've ever had require to have a proof of living address with a utility bill or tax statement sent to them? Worst service. read more

horrible horrible horrible if i could give them no stars i would do not go here or any other progressive location they advertise their insurance is low to begin with and they charged me almost two hundred a month for a car with no prior tickets or accidents and then when i switched they sent my remaining balance 194.00 over to collections ten days after i got the letter in the mail. bastards . i will nevet use progressive again and neither should you read more

Progressive insurance is a ripoff. Don't buy it! Even when they are liablbe for an accident repair they will try there best to rip you off by using seriously substandard parts for repair. Don't let them do that! You have rights! Don't just accept there quote with shitty aftermarket parts that are not fully, form, fit and function equivalent to what was on your car before the issue. I just had a situation where a 50 ton Dirt truck insured by progressive hit me from behind at a red light. So far the claims adjuster has been a total jerk demanding that we use substandard parts to fix the rear end. I will not allow a progressive insured vehicle to smash me and then accept substandard parts!!! Screw Progressive! I have prevailed because they are totality at fault. I wonder How would they have treated me if I was not totally at fault? If i were insured with them they would have tried to screw me just at bad. Crappy Actions : -Buillied me into accepting substandard replacement parts, They attempted to even though I was the accident recipient. I refused. -Attempted to cheat me out of the rental replacement car I was owed. I protested it was their bad actions that caused the delay in repair. I won! Don't fall for the slick marketing campaign they are spending their money on advertising not customer service. Screw Progressive! They are lyres and will cheat you when you need them. read more

It sucks never gonna take progressive Insurance I had recently filed a claim it's been 20days my car is still with me they didn't provide any rental vehicle too and you know what I am paying for rental in my insurance.there are so many better insurance's are there I won't recommend this to anyone. read more

I will NEVER insure with Progressive Insurance ever! Their claims adjusters are overworked and stressed out of their minds. I have seen a couple of their Claims Adjuster Trainees cry because of stress. No Claims Adjuster Trainee has stayed over 2 years at least in the last couple of years in the Santa Clara, CA location. Claims Adjuster Trainees at this location are struggling at returning phone calls because of their workload. Would you like your call/s NOT returned in a timely manner when you need a call back the most ??? If the Department of Insurance checks this location's "Additional Time Letters", I am sure that they will find a lot of violations. This letter is required to be sent out to insureds/ claimants to explain the reason for the delay of the claim resolution. This must be sent out if no claim resolution can be reached within 40 calendar days. This letter MUST be sent out every 30 days until a claim resolution is reached. The Claims Adjuster Trainee working condition in this location MUST seriously be investigated. This is a hostile work environment and the only reason why people would want to work at this location is to make money and pay the bills. How do I know this? Well, because I worked there. I was even told to fib or lie to clients just to form fake connections with clients. Wouldn't this be considered a lack of integrity? I can even give the exact time and situation when I was told to do this. I would even attest to this under oath! I will choose any other home, auto or motorcycle insurance company over Progressive Insurance. USAA, AAA, State Farm, Allstate and GEICO are pretty good insurance companies and they treat their employees well. read more