Horrible experience- tried to get a shoulder MRI here two consecutive weeks. The first time the front office staff stated my appointment was at another time, even though I showed them I was there at the correct time... nevertheless they said I would need to wait another hour and a half for a shoulder MRI. I decided to reschedule (my mistake) and when I came back the following week they pushed back my MRI time without contacting mei. There is also a lack of compassion and basic understanding and emotional intelligence from some members of the front office. Would definitely not recommend read more

Terrible facility .... truly tried to give them the benefit of the doubt. Long story short ... My doctor requested an MRI w/Contrast (they had a copy of the order) when I arrived the front desk said w/contrast but the techincian who helped me said NO contrast. I went through the whole scary process of an MRI .. you know how that can be. The emailed my doctor with the subject MRI w/contrast and w/o contrast but then in the notes/and impressions said this was an MRI w/o contrast. Truly sucks that my doctor didn't catch this discrepancy either because the paperwork is not correct, which also means she didn't truly check. Also, I was billed for having contrast and was giving no type of injection or contrast so now im going back and forth to figure out what was ordered, what was done. Shame on this "medical practice".. people should pay more attention to their jobs especially with things that are more nerve wrecking for people should as an MRI. because now it puts me in position to have to face an MRI again, and do more testing.. AVOID THIS PLACE OR IF YOU DO GO KNOW YOUR OWN STUFF read more

From reviews theis place has been taking some hits due to lack of help, service or other issues. For me i had zero issues beside being inside the machine which can be a problem for anyone that may be a bit clostrophobic. I literally showed up 1 day sooner than i was supposed to and they convenienced me and took care of me. They guy that helped me did great and i was in and out. Parking was a plus because its beverly hills and it was expensive, they took care of that for me. Sorry for everyone that had issues, i didnt. read more

Bottom line: leave. Literally go to any other MRI medical provider. You know that Seinfeld episode where that rent-a-car holds Jerry's reservation, but doesn't have the car? Well, similar sentiments to here, as this place took my MRI, but comically -- either through mismanagement or malice -- couldn't deliver me the goods without causing an uproar and wasting precious time and money. Prohealth loves to party like it's 2002. They're supposed to be a provider at the cutting edge of technology, but they're extremely limited in how they distribute patients images: Instead of having a portal service where patients can login and view when it's convenient to them, prohealth has relegated their delivery service to dial-up , snail mail as of their clients are using aol email address in 2023. Meaning, patients can only pick-up their images physically -- and have a device that still accepts antiquated technology -- a physical CD. Or they can be mailed a cd. This would be okay if the year was 2005, but not in 2023. So my journey begins on a Saturday. Their hours of operations close at 4:30 pm I came here at 3:30 pm to retrieve my medical records When I arrived , they were closed. Terrible customer service. Guess I'm gonna have to show up again, only for them to once again be closed. Would never consider such a place again. Edit: and during my second attempt to secure something that in theory I should be able to access in two seconds via portal, I still cannot view my images. Why? Because they gave me the raw files on the cd that are not compatible with Mac. Yeah, they withheld that information. So my second trip was all for naught. I have wasted countless hours, wear/tear and spent gas money on my car; and still I have yet to easily access those images. This is one wild goose chase that unnecessarily could have been prevented. If only they realized we're living in 2023 times and updated their technology! I cannot wrap my head on how such a place can exist -- with multiple outlets in the Los Angeles in LA, whilst failing to address the many fundamental flaws that exist. Inexcusable. Will not be coming back here. Ever. read more

Very nice and clean facility. Results were sent in a timely manner to the referring doctor. Thank you

Amazing and fast service. I did 3 MRI's on my shoulder, neck and wrist. Layout and pillows were smooth and comfortable. Definitely recommend this place. Koko is a cool and funny technician. Usually people are nervous or scared to be here. We both cracked a few jokes. Test went smoothly. Will be back in the future read more

Not professional Could work on getting people in and out along with checking up on the clients in the waiting room Offer water let clients know where the restroom is give updates read more

the care that I received at this facility was nothing short of traumatic. I am not someone to write "scathing" reviews, but I cannot avoid doing this in order to protect the mental health of others (specifically women or those who might be apprehensive about getting an mri). the tech/radiologist who was on my care team was one of the most unkind people I have ever encountered in the medical field. I never caught his name, but he was a bald male. he repeatedly interrupted me when I was trying to explain my symptoms. I was clearly anxious, he saw and acknowledged that, but continued cutting me off while I was trying to explain the situation to him. this increased my apprehension 10 fold. as I walked into the room, I was anxious and shaking since my nerves were out of control (spurred by him). here are some of the things he said to me: 1. "I can see in your eyes that you won't be able to handle this" as if we were at six flags magic mountain. 2. "this is the toughest machine in the facility". that, of course, made my already heightened anxiety triple. 3. "50% of the patients who come here walk out of this machine". are we doing the one chip challenge here? my goodness at this point I was on the verge of tears. as an elementary school teacher, I have a very high tolerance for disrespect (adults included) but this was unjustifiable. this is a person who should never, ever work in a public facing profession, let alone healthcare. I would never advocate for this, but any practitioner who behaves in this way should be fired and barred from working in any profession that deals with people (especially women) with anxiety. the unkindness I was shown throughout this process still bothers me over a week later. my coworkers have encouraged me to file a formal complaint (with some even offering to write a letter on my behalf). as educators, we understand how stressful jobs like this can be, but this was unacceptable behavior. I understand that this job is exhausting, but that isn't an excuse for mistreating your patients. I am still considering lodging a formal complaint simply because the people around me, who are smarter than I, have been very clear that I have been under reacting and that failing to advocate for myself is doing a disservice to future patients. I hope this review reaches the right people. at the very least this employee should be spoken to about their behavior. I hope that someday this situation can be resolved and that others do not have to experience what I did. read more

First of all, it was easy to get an appointment quickly. The location on S. Doheny Dr. has convenient parking on the street as well as validated parking right next-door. The receptionist was cordial and KoKo the technician explained everything, was helpful, efficient and professional. I was in and out in a short amount of time. read more

Really incompetent office through and through --- front desk has NO IDEA what they're doing, the only person that's capable is the tech that's doing either your MRI or your CT Scan. Their tech specialists gave me a BLANK CD to send to my Referring Doctor's office, with no results on there. Waste of my time going to FedEx and going back to the office to retrieve. Front reception said "oh yea our systems are down that's why we're burning blank CDs" --- and so the tech specialists were blind? Do they not have eyes to doublecheck whether actual content exists in the files before giving them out to patients? Plenty of other imaging places for y'all to use. Avoid at all costs. read more

On March 3rd, 2025, I received a call from someone with an Indian accent who attempted to scam me by trying to collect my personal information. When I questioned them, they claimed the call was regarding an MRI appointment at this imaging center--an appointment I never scheduled. This raises serious concerns about fraudulent activity associated with this facility. read more

Prohealth Advanced Imaging - Diagnostic Imaging Near Me - Beverly Hills, California

Have had 2 MRI's done and I highly recommend them. KoKo and Danni are very efficient and professional

Today I did my neck MRI and KOKO and DANNI were helpful and did an awesome job. I also came here for my lower back MRI and the person that did my lower back MRI also did an awesome job read more

The front desk & Koko were amazing !! Not only were they efficient and professional, but they made the whole experience as smooth and simple as possible! Even though it was a Friday night, I was out in no time. Highly recommend this place ! read more

Co-Co , Danielle, Jackie, and~ ugh ( one more but I can't remember her name) were amazing. My first experience was met with laughter & smiles. Felt like I made an appointment for comedy & not an MRI. The team was very informative, patient, & comforting during my time there. Coco made sure I was prepared for my MRI & check on me in between sections. The young lady who name I cannot remember assisted me at the end of my appointment. They got me in & out read more

I really love to be here only because of Darlene for her good attitude and caring and laly she is very nice and respectful

I got an Abdomen MRI today w/w/o contrast. This is a long exam and they took great care of me. I'd highly recommend Roger the MRI Tech who is very knowledgeable and kind. Go see Dorian if you need a CT scan or Xrays. For IV contrast, both men are very knowledgeable. I've had multiple scans so far and every experience is AWESOME. Lubianca at the front desk is AWESOME as well. Great job guys. Appreciate you all. read more

Yea no wonder this place has wack reviews because I have an appointment with them tomorrow, they left me a voicemail saying I gotta give them a call back to confirm my appointment. Now after 30 mins wasted, got put on hold for eternity, I'm so fed up. Instead of saying unnecessary shit on the phone to have people hold, just confirm the appointment and hang up. It won't even take 2 mins. So backwards smh...whoever's answering the phone, I know you hate your job but don't waste peoples time read more

I have trusted this facility for my friends, family, and myself, and as a physician I recommend BH Imaging and ProHealth Imaging in general for my patients. Their radiologists are highly trained and their staff are equally experienced. Koko and Danni were who helped us this last time, fitting me us in late night and calling to make sure we were coming. The whole process was efficient and I really liked the upgraded decor and layout. read more

The process was quick and smooth. It was my first time getting an MRI, and it really wasn't bad at all. KoKo, who handled my MRI, was great, efficient, professional, and he walked me through everything step by step. Great experience overall! read more

Very professional and efficient experience. "Ko Ko" was the best from start to finish through entire process. I felt very comfortable with his quality of care and obvious experience. read more

Koko, Leena, and the staff were very efficient and professional. came early and they took me in, which was nice! this is a great location.

KoKo was wonderful. He made the process smooth and their bedside manner was professional and welcome.

Aaron was fantastic, personable and professional along with the front desk. They were well-organized and the experience was fast and simple. I hope to not need to come here again but I would highly recommend anyone looking for this service. read more

Aaron and Chris. Both have a great positive attitude. Easy in and out process. If you need a quick MRI stop here.

This is the absolute worst facility for imaging. They are understaffed and make you wait super long. I was with my child and had to wait almost an hour for X-rays, and they even took someone who came in after me before me. When I asked them why they just looked at me. I will not be returning here for imaging. The best part is when I called they told me I had to bring my son in by 330 because the X-ray tech leaves at 4 pm. I had to take my son out of school early just to get him there on time and it was so ridiculous we didn't even get seen until after 4. Awful read more

KOKO did two of my exams, did very good and efficient. Much faster than expected, didn't think it would be so professional. Highly recommend

These guys clearly live up to their reviews. The worst customer service ever! I called 5 days prior to the appt. to confirm and they didn't have the insurance info. Provided it and said they'd call next day. No call. I follow up. "We don't have your insurance info." Provided it again. "Ok, we'll call you tomorrow." No call. I called before heading to procedure just to be be sure it was set. Nothing. You can pay some arbitrary cash price or not come. I could have gone elsewhere. Complete lack of follow up. Does not bode well for the services they actually perform. Followed up with insurer. Authorization request was never made. I guess I shouldn't be surprised. read more

They really helped me calm my anxiety down the nurses were super sweet and nice even the receptionist was nice they brought me water gave me a locker to put my stuff gave ear plugs and usually getting contrast done is hard for me cause they can't find my veins but the radiologist thec did it first try and this older Latina lady was the sweetest nicest person ever calming me down so much! The waiting room looks very nice I don't know why people say the place it's ugly it's really not way better than the old mri place I went to and they also gave me my mri desk before I even had a chance to put my clothes back on ! It was waiting for me right outside the room usually it takes normal offices 15 to 25 min to get it ready read more

I was at this location Tues April-2-2024, at 10pm for my knee MRI. Eliana front desk was really nice & helpful and Coco the technician that did my MRI was pleasant efficient, explaining all also. The phone service offered me another location other than the original request from Dr office, 'NH', if one is willing & able to go to another other I recommend it. If you want to get in quickly. They have public parking across the street and meters in front. I can imagine it be very busy during the day. All in all, I was very satisfied with my service from the phone service line to the Beverly Hills MRI office, and the request for the CD and results were given to me. Thanks read more

Unfortunately, this branch doesn't have professional front desk employees. Even the manager who seats there, They are not using the badge to know their name, All of them very very selfish and very unhelpful and very unprofessional, and I think this is the reason everybody prefer to go to Beverly Tower. And this is the reason they don't have good reviews . read more

I was in 10/10 pain, messed up my shoulder I was a grouchy monster. My assistant called around every MRI in Beverly Hills. Prohealth could squeze me in at 9:30 am. Dropped me off at 9:15 did some paper work. The tech/nurse person (hispanic female) was THE NICEST SWEETIST PERSON ON THE PLANET. She helped me change my shirt, walked me into the MRI, introduced me to the tech and puffed up my pillow. The whole thing took 35 minutes and she gave me a disc and walked to the door. easy, professional, no wait time and while in the "tube" I got the first sleep (15-20 min) 24 hours. I was at the Ortho by 10:30. read more

I have been using this center for over 20 years. It has gone through two changes of ownership. Lately , both my wife and I were recommended to do MRIs for different reasons. First off , even though we have PPO insurance, the cash patient fees for services here are considerably lower than the "copay" at UCLA centers. At least for the two procedures for me and my wife it was so. Secondly, the care the MD radiologist , Dr. Sam at this center provided for us was unsurpassed. On both occasions, he came out of his room, briefly went over the images in front of us and explained the nature of the lesion he was looking at. Given that both occasions were at end of the week and we could not reach our doctors until the following week, this gesture went a long way in alleviating our anxiety as to what was going on. This dr. Sam, as they call him , is indeed a credit to his profession and Prohealth must feel fortunate to have him on their team. read more

The people are nice the decor needs to be wiped down, looks like they haven't cleaned the furniture in forever read more

Prohealth Advanced Imaging - Diagnostic Imaging Near Me - Beverly Hills, California

Are negative stars available??? They ask your weight when they schedule. I was honest (I'm not some skinny BH bitty). They told me I'm fine to schedule. I get here and apparently my knee is too big for the MRI!!! What the literal Fuck is wrong with this place. I mean I know it's "swanky" Beverly Hills and all but SERIOUSLY WTF!!! What if I were a 6' plus tall athlete. Would my knees fit in their MRI then??? The two girls working were very sweet and did not fat shame me. No that was the machine's job. read more

I highly recommend Beverly Hills Medical Imaging! Not only do they offer evening appointments but they actually care. My experience with them was incredible! Upon arriving for my appointment, I had an issue on my end that should have resulted in me having to reschedule. Instead, the front desk staff and MRI tech worked together as a team to help me resolve and get my testing done! I am so very grateful to Yolanda, Armine and Liz for their genuine kindness and willingness to go above and beyond for me and thankful to Beverly Hills Medical Imaging for having such amazing people to represent their brand!! read more

Made an appointment and then told day before I didn't have one. Spoke to someone asking to help reschedule. Put me on hold, then eventually I was transferred to an extension with a full mailbox. Concerning lack of competence or empathy. Wow. read more

Do not come here under any circumstance. They tried to jerk my on my insurance and charge me 1800 for an MRI that was ok'd for 40 dollars (the usual fee for any specialist) by my insurance (Blue Cross/Blue Shield) post my deductible. They are running a scam with several doctors and I believe kicking back money to GP's who refer patients to them. Cedar Sinai covered my MRI in full as per my insurance. This place should have their license revoked for this BS. read more

i had to come here to get my medical needs and it was an awesome experience. the receptionists were very friendly and helpful though the way she talked to me kind of irritates my temper. But it was alright! The guy who guided me to MRI was a lot more helpful and nicer. Parking is free with validation and I got to see 2!!! not one but 2 mclarens in the parking structure next to my car! That was cool. read more

The staff is amazing and very accomodating. I sometimes have a difficult time with imaging due to having certain physical restrictions and the doctor was amazingly understanding. The best selection for imaging needs. read more