My husband came here for renal ultrasounds today, and his tech was Robin. He was really worried about having to drink a lot of water for one section of his tests, but robin was kind enough to have him come in early, and stayed standing by until he was ready to do the ultrasound. Everyone was really nice, and I highly recommend it as a place to have ultrasounds done. Only issue is location...because of the local construction, waze will lead you down closed streets trying to circle you around to get there...but they have parking! read more

If zero stars were an option, I would choose it. I called ahead to get a cash self-pay price, which was clearly approved by their representative. When I arrived, they changed the price on me. I spoke with management, and they confirmed that the representative did approve and note the agreed-upon price in my account, yet they still refused to honor it. I drove 45 minutes to get there, spent another 45 minutes for them to get approval from my insurance since they changed my cash pricing and the insurance deductible now makes more sense to go with and now I have to drive 1 hour 15 minutes back home due to rush hour traffic. This place has no respect for patients' time or for their own word. Unfortunately, this isn't my first experience here, and every single visit has involved some kind of issue. On top of that, the staff has consistently been unprofessional and rude. I would strongly advise looking elsewhere. read more

Well the rating is more with the scheduling dept. I talked to 3 reps- First one Diane who told me the Beverly Hills office does not do CT Scanograms. I called back and talked to another rep that said they did. I asked for a supervisor named Joleen. She gave me the run around for 15 minutes asking so many questions. I tried to make an appt but she was very unprofessional with a bad attitude and & had terrible communication skills so I had to leave the call. What a waste of time. I cannot imagine the issues I would have had if I even went into the office. read more

RUN AWAY, don't walk, don't even bother calling JUST RUN AWAYYYY. This imaging center is run by children who don't have the slightest bit of brains or respect for anyone else but themselves. Had a 12 o'clock appointment, the office calls at 11:50 "are you on your way" i say "yes we're parking, we'll be there in a moment." We get inside and are told that the entire team went to lunch and we'll have to wait. Ok so why did you call me to rush me? and why didn't you tell me your office goes to lunch at 12? My 70 year old father drove an hour and half, and had already administered the medication they told him to take for the imaging. So what now? I'm supposed to wait and retake that medication? no explanation, no care in the world... the answer was "we'll they're out to lunch so you can wait or leave." Sent them to hell and back. Such a waste of time read more

Absolutely TERRIBLE EXPERIENCE. The front desk lady KATRINA is extremely slow and unqualified. It took her AN HOUR AND A HALF to confirm my copay, then told me I had to wait even longer to get my X-ray. I was there on time, they had my insurance on file prior to the appointment and still made me wait almost TWO HOURS. They completely overbooked the office was very stuffy and hot. But most of all the front office lady Katrina is unbearable, has no idea what she's doing and should be removed from her position. read more

As I sit here waiting for my appointment I am surrounded by people waiting over an hour. They take no ownership of situations and they had all insurance information prior to appointment and failed to take initiative forcing me to pay out of pocket and submit myself. read more

They asked to get there early and then had me wait 2.5 hours without any heads up, any excuse or explanation. Then after the MRI (350$) they said they could email me the results immediately but preferred to do the next morning because it was close to closing time and they wanted to pack up for the day. It's now the next day and I've now been on the line with SimonMed for an hour trying to get my results emailed because the receptionist forgot. Horrible customer service overall, the receptionist doesn't seem to care or remember anything. I tried my best to stay positive but it was just bad. read more

Just no. The wait is BEYOND ridiculous. Not even county clinics make patients wait this long. read more

Everyone in the comments was right I got here at 6:15 too be told two people were ahead of me was waiting for almost 2 hours lol to be taken care off smh read more

They don't care about the time of your appointment or respect that you may have other things. I needed go wait 1.5 hours just to get in.

This is the SECOND time I had an appt at Simonmed where, upon arrival, I was told that there was a delay of one hour or more. WHY CAN'T THIS COMPANY CALL OR TEXT PATIENTS SAYING THERE IS A DELAY???? I see them hawking their use of AI on their website - maybe they need to get AI to monitor their waiting rooms and keep patients apprised of any delays. (You can't even call the office before leaving to check because all calls go to a very chaotic call center.) Going elsewhere - fool me once shame on you, fool me twice.... read more

Had an appointment at 1pm; still waiting to be checked in at 115p and no one is at the front desk for Simon med. I couldn't tell you anything about the quality of care because no one is here to provide any!! The girl, Katrina finally arrived at 117p and immediately answered her personal phone with a "hey girl"... first impressions- utter trash. read more

Multiple phone calls and text messages *today* reminding me to walk-in for an x-ray my doctor ordered. I checked the x-ray waiting list for this particular location *today* just minutes before I left the house to get it done. I get there, and nobody is at the front desk. Fine. People have to eat. Wait about 15 minutes. When she comes back, she blithely informs me that they are not doing x-rays at this location today, because the tech is somewhere else. This doesn't seem like a surprise. The tech isn't out sick. They just are not at *this* location today. As I'm walking back home, I get another phone call from SimonMed reminding me to come on in for that x-ray! Literally 30 seconds after I angrily walked out of their sh*tty office. 1.5 hours out of my day entirely wasted. The lowest possible hanging fruit would be to post a message to your x-ray waiting list that, oh I dunno, THERE ARE NO X-RAYS TODAY. I wouldn't trust SimonMed to x-ray a bag of dog sh*t at this point. F* you, SimonMed. Fix your sh*tty systems so you don't waste everyone's time. read more

SimonMed Imaging - San Vicente - The waiting for x-rays list right now, still falsely telling people that they are doing x-rays today and there's only one person waiting. - Diagnostic Imaging Near Me - Beverly Hills, California

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How odd there's a low rating. It was a walk in so I got in pretty quickly. They couldn't find my lab order but the office sending me here expected that so I came prepared. Make sure to move your car to their parking lot to avoid a ticket. X ray went normal and I was provided a hard copy on CD-ROM. Great bedside manner, no issues whatsoever. read more

They give you one price before the procedure, a month later you discover they made a claim for an amount exactly 10 times more to your insurance. This place is a big scam. No way to contact whoever is responsible for the charge, the billing department says it's the facility that charges, the facility says contact the billing. AVOID this place. Not to mention that their provider failed to see a serious problem on ultrasound. read more

Technician did not show up for my appointment, front desk horrible experience at this place

DO NOT GO TO THIS PLACE!!! The overbook and make you wait for 2 hour even when you have an appointment.

The best experience I've had. Front office Elani was lovely and professional, tech Maria was very professional and very comforting. If ever I need another MRI performed, this is where I want to go. read more

I arrived at 250p for a 315p appt. I was seen after 4p. No one let me know there would be a delay or asked if I wanted to reschedule. read more

SimonMed Imaging - San Vicente - Diagnostic Imaging Near Me - Beverly Hills, California

Terribly unprofessional. Despite my doctor's office sending in a referral, SimonMed claimed they didn't have and claimed they called the doctor. Yet, they confirmed my appointment the day before, and told me to show up early, only to tell me that they weren't open and made me wait. Two other customers were told the same after they were told to show up early. I also heard the receptionist call several customers to cancel their ultrasounds for that day because someone called in sick. read more

It's been five days without mri results. Really odd front desk experience that included McDonald's grease on my paperwork as the front desk person ordered delivery and proceeded to eat it at the desk. If you are a member of Sollis the experience of using Simon med is great. If not, your order might get lost in the system while you wait in pain. read more

I had originally given SMI a very good review on google, but since my xray request was listed as urgent and it has been 4 days and my doctor has still not received the results, this isn't reliable performance. I did just call them directly and they promised to send results today but, really? The office experience was good, the technician was very nice, I have no complaints in this area. Record keeping and communication = not so good! read more

Imagine being told a certain price, insurance code, and that it's a standing MRI...then waiting OVER A MONTH WHILE YOUR ANKLE IS INJURED AND YOUR HEALTH IS ON THE LINE AND TIME IS OF THE ESSENCE ONLY TO BE TOLD THE DAY OF THIS TYPE OF MRI ISNT EVEN AT THIS LOCATION! the disconnect between their uninformed, uncaring employees and their offshore call center is insane !!and the lady in front of me was complaining to front desk she'd waited 30 min for a copy of her test and her little dogs at home are in danger..just a NIGHTMARE of a place, and the girl at the front desk who said she was "new" is A unempathetic B trash at her job and C just overall comically incompetent..I am now stuck on hold with the SAME CALL CENTER IN THE PHILLIPINES THAT THE GUY WHO LIED TO RUSH ME THROUGY THE CALL IS TO DELETE MY PRIVATE MEDICAL INFO!!! SimonMed: delete my medical information, and STOP PLAYING WITH PEOPLE'S TIME AND HEALTH, IT'S ALL WE HAVE IN LIFE! read more

Really bad customer service. Like amateur hour at reception. Apparently they can't do basic tasks like print an itemized receipt. Although they claim "walk in" xray - the paperwork (just for an ankle xray) takes forever. They ask a bunch of questions the answers to which are all on the order. Get in to the exam room, and I note that the order is for weight bearing, the tech says "oh we can't do that here". A complete waste of time. read more

I had an MRI on 1/2/25 and was told that my MRI results would be sent within a few days. I followed up on 1/14/25 to find that the results HAS NOT been sent to my Doctor. If I need an MRI in the future I will not be returning to this facility. read more

My dr scheduled an xray here. It was raining. The small waiting room had 2 seats. There were 6 of us. Sorry, not standing up waiting for a stupid test. Bye. read more

They do unsolicited forensic on their MRI report that will destroy your PI case if you have an accident. Such as they decide to determine your injury is related to your accident without providing what is the causation of your injury is. To me they overstep their medical jurisdiction and they refuse to answer your calls as they have endless waiting time. As for their floor staff i had dealt with floor manager Nathan who was escapist and dodged his managerial duties. Not recommended in the ground of unprofessionalism and providing unsolicited and wrong forensic. read more

CT with contrast. Unexperienced stuff, unable to get the IV info my vein. After two attempts by a female and male nurses, I left. Will schedule at another clinic. what a waste of time! read more

*Would give zero stars if I could* First of all, there is MINIMAL parking. The lot only has a handful of reserved spots for them so hope you can grab a meter because the neighborhood is permit parking only. Second, the MRI machine is very old and was malfunctioning all and instead of calling to reschedule, they had to end my scan early because the machine broke down. Now I have to go back for the last 5 minutes and deal with them again. Third, because the MRI was down most of the day, I had to wait an hour and 45 minutes just to get called back. Do not recommend this location. read more

Unfortunately I had to get service at this place. The customer service is terrible!! For the 1st time I was late in about 10 minutes and they told me I can't be accepted in a very rude way! None come to do head MRI for fun!!! I had no choice due to insurance issue so rescheduled. This time I arrived 15 minutes earlier... guess what it is 40 minutes after my appointment time and send me to a side room to wait with no expected time to get in to the test Find any place in LA just don't come here!! read more

Had an MRI here. The waiting room has been redone since the images on yelp. Staff was very nice. I knocked off a star bc their self pay price is about $150-$200 more than other facilities in the area. If you're paying with cash, know that imaging is a commodity and you'll get the same images anywhere. If you have insurance and need someone in network and this place is in network for you - I recommend it. read more

I see a lot of bad reviews here, but I had an amazing experience. I was lucky enough to get a parking spot in the back. If I had not, finding one would have been challenging, given the neighborhood and construction. I walked into the waiting room, which was spotless and completely zen with a bookshelf of art books. I had zero wait time. I went back, and the tech was friendly and helpful and made me feel completely safe and comfortable. Honestly, I kept thinking this is too good to be true. I've spent hours waiting in other radiology offices, but I was in and out here in 15 minutes. I haven't yet received the report, but it's only been less than 24 hours. Thanks for the great service. read more

The people that do the scans at Simon Medical are amazing. The issue is that their patient portal SUCKS. They do not respond to doctors asking for the scans. When you download from the patient portal it does so in an unreadable file and the system does not allow. you to share with your doctor. So basically, they have no problem charging for the tests but it is IMPOSSIBLE to get it to your doctor. It has taken me numerous texts, calls and emails to finally get someone to help and the question still remains if when I go to pick up the test results tomorrow (which I now have to pay for, since they are incapable of sending) -will they actually be waiting for me while I fill out all the paperwork or not. If I was a betting girl I would say probably not. From what I have gathered they are very, very, very aware about their useless portal and don't care in the slightest. read more

It's been a week and I still don't have the report?! Cedars only took 24 hours last year. This is ridiculous. I can barely walk and need surgery and doctors require the report to be seen. read more

The billing is a complete scam. Needed an X-ray of lumbar X-ray and was forced to also get an Eye x-ray to prevent the potential for metal in the eye. Was told that I would not be responsible for it. It was a precaution and they needed to make sure. I went ahead had both x-rays after paying my insurance co-pay and left. That was over six months ago. 10 days ago or so, I get 2 final notices for two separate bills. No explanation or billing detail. I never received anything prior to this. Now, you need to contact them and it's very difficult to get anyone to actually be able to help you and send you a copy of the detailed billing, so one can see that they might be paying for something they were told they wouldn't be responsible for. The amount owed , is not worth wasting hours on the phone trying to get someone to help you. So you decide to give up and pay in order to avoid been sent to collection. Well, this time something should be done. Might be worth the time finding out how many people were told something similar in the past, where they tell you, you need an additional exam as a preventive reason and then they are charging you for something no doctor sent you there for. When you force people to get exams they did not ask for, sounds like maybe some government agency should be looking into this practice of yours. Hmmm? read more

The day before my appointment I received a voicemail at 4pm asking me to call the Simonmed office back. I called back before 5pm but unfortunately the office was already closed. The voicemail didn't say the reason for calling so I went to my 8am appointment the next day. When I arrived at the office after trekking over from East Los Angeles, the front desk woman informed me that they didn't yet have insurance approval and would I like to reschedule or pay cash. Seriously? You couldn't have warned me over the phone not to come to the appointment? What really irks me is she called at the very last minute possible when I've had this appointment scheduled for over a week. I said I would wait to see if there was anything they could do. She eventually informed me it would take 3-4 days to get insurance approval. So why was I asked to wait knowing the approval wouldn't happen? She even mansplained what approval from insurance was... like I don't know how my own insurance works. I had a similar negative experience with Simonmed in Riverside and their front staff. I think the issue is endemic to their business and judging by the other reviews my experience is not singular. read more

If you weigh over 200lbs you will not fit in their older machine. I am used to both Cedars Sinai and Mink Radiology machines this machine is not sized equally. They also have protocols that you remove ALL clothing with the exception of underwear- when asked I was told their machine breaks down often and it's the patients fault for hiding metal- so they no longer trust the patients? The MRI tech was great friendly extremely understanding about the issue with this machine and said they have another location available and based on my height and weight I should have been made aware prior to this appointment. The front desk person was pregnant and extremely rude she attempted to Body Shame me for their equipment. Other than a pediatric MRI I think most adults would prefer more space. Even if you could squeeze into this machine it would be extremely claustrophobic. That said I will now pay double to go to Mink- if you want to save money and are under 200lbs and don't have broad shoulders maybe try it? The rude staff member is going on maternity leave soon? read more

I walked out after being in the MRI machine for 15 minutes with out it working. The technician said the sensor wasn't working. Never had such an amateur hour experience getting an MRI. I jumped off the table and high tailed it outta there! read more

What a great company , and team.First Ivonne Mendez, the scheduler, called, me asap, and had an appointment for my mother the very next day. Greeted by the front desk,Cammie,and Hennessy. They even mentioned they had free parking, if I parked on the street. The ultrasound Girl,Robyn, made my Mom's experience, relaxed, she even allowed me to join my Mother. She was gentle, kind, knowledgeable, and truly cared. My Mom was comfortable with her ultra sound. The machines, are all the latest, top of the line. My Mom's whole experience, was relaxed, and refreshing. Its scary when you go for any tests. This place made it completely different. They had the results to the Dr, when we were leaving. Its the people who make any good company. SimonMed, stands by this, with the BEST employees. Thank you all for such a great experience. read more

Robin went above and beyond to make my patient experience a positive one! I was running late because construction in the neighborhood created a confusing detour and I was having trouble finding the address. On the phone, Robin patiently gave me directions and even had another SimonMed employee step outside to wave to me so I knew which building the facility was located in. Even though I was late, the staff was so friendly and accommodating. Robin was also my technologist and she made sure to inform me of what she was doing, as she was doing it, throughout the procedure which I appreciated and found reassuring. She answered all my questions and put me at ease. Robin is a wonderful asset to the SimonMed staff and her kindness and competency greatly contributed to the very positive experience I had today. read more