Absolutely horrible. No return emails, had to dispute with CC to get money back. Called Customer care with the response, go ahead and call your CC and dispute. read more

Do not purchase from this company, terrible customer service, parts were in stock but a week later i was told no and I had to wait for 2 more weeks, they would not ship a partial. read more

We have ordered hundreds of parts from Small Engines Pro Dealer, never an issue until now. Ordered 3 part numbers. Received a phone call stating one of the parts was on back order. So I requested they send the other 2 parts, and send the last parts when they come in. I did not even request a credit for the missing part. THEY SAID THEY WILL NOT DO THAT. WHAT A WAY TO NOT RUN A BUSINESS!. By the way, they are in Boca Raton FL, but all calls are routed out of country. Buy from them at your peril! read more

Wendy Dimas and Alex Fattore both failed to correct their Small Engine Pro Dealer mistakes. They had a hard time understanding and acknowledging their (Company's mistakes). After TWO MONTHS wait, there was no air filter I paid for, Echo stickers were folded up damaging them to destroyed condition, I got a large heavy engine cylinder that they labeled as an air filter. I have spent hours working on a solution but they won't send my part I paid for without me working on fixing their mistakes for them. Cheaper is never better! Spend a little more elsewhere for quality service from a reputable dealer. These guys are the worst and they don't even care. read more

Ordered 2-parts on 5/11/2023 and they immediately billed CC. No updates since, called daily since 5/17/2023 being told it would first ship 5/19/2023 then called each day being told it would that day. They have blamed a bulk of issues on inadequately staffed shipping dept and server issues. I requested a cancel and refund for unshipped order and was told NO - they will not cancel orders. So, they don't ship and this organization is a SCAM. AVOID! read more

won't honor prices and won't communicate. only updated the price on their website after they wanted another $70 and i pointed out i could reorder it again at the same price. STAY AWAY!!! read more

Pronto Mowers - DBA: Briggsstrattonstore.com Do not recommend. Ordered two gaskets. Waited for 1 month with the only communications for updates on my order being elicited by me! No communication on their part to keep me updated. Finally cancelled my order. They did issue a refund quickly, so I'll give them that. I would shop elsewhere. read more

Worst Online customer service ever. Placed an order, 5 days later they call and say they don't have half the order and they want me to pay more for shipping cause what they quoted online wasn't enough. Canceled my entire order, waiting on refund now. Such a waste of time. read more

online scam do not purchase will charge your card say product is not available than will tell you it shipping next day so they can not issue a refund read more

Ordered parts that were "in stock" when they really were not. They charged my card the day the parts were ordered. I cancelled my order a week later. They went ahead and shipped the parts the next day and claimed they did not know the order was cancelled. I can't send the parts back because they will charge a restocking fee and I would have to pay the shipping. Contacted my credit card company, but they won't do anything since I got the parts. AVOID THESE CHEATS AT ALL COST. read more

They have ZERO customer service. Ordered an item and it never showed up. Can not call them as there is NO phone number and they do not want calls. Finally reached them and they say a few more weeks. Why the hell don't you let us know?DO NOT order from them!!! read more

I am still waiting on parts orders from them On line they call themselves www.echopartsonline.com but do not be fooled by this classy title. They will take your order and your money, and that will be the last contact you will have with them. They have basically zero customer service. Please save your money and your patience, and go to a more trustworthy online site. Or, better yet, go to your local dealer and order the parts you need from them. Anyone you choose will likely be better at communication than this Pronto outfit. read more

Ordered parts online from their scagpartsonline.com website. Placed order back on 8/20/21 to find out parts were on backorder (no notification of that at all at the time of the order). Was then lied to multiple times telling my my items shipped, when actually they had just printed the label, and never shipped my parts. When my order FINALLY arrived at my local post office on Saturday morning 9/4/21, these lying, cheating scammers intercepted my package and had it recalled back to them. DO NOT DO BUSINESS WITH THESE PEOPLE.... HORRIBLE SERVICE!!!!!!!!!!!!! read more

Ordered parts from them for my snowblower and order form said I'd have to wait 2 weeks for shipping. Cancelled the order through the order form and received confirmation via email of my cancellation request. Ordered the parts directly from the manufacturer 2 days later I received them along with an email from Pronto Mowers stating that my order had miraculously shipped 8 days early. Asked them why they didn't cancel my order and they stated that had no cancellation request. Forwarded them the email confirming my cancellation request and they still insisted that they had no request and that if I wanted to return the parts I'd have to pay a 20% restocking fee. I think they just rushed my order so they wouldn't have to issue a refund. Update: Received an email from the merchant stating that their computer system had an issue which caused them to miss my cancellation request. They sent me a USPS return label. After I mailed the item back they issued me a full refund. read more

Do NOT use these people. I ordered a part and it never came. When I sent emails they were bounced back as undeliverable. The phone cuts off after a ring. My credit card company deleted the charge but these guys put it back on my card. I'm am now having to fight with my credit card company a second time to get a credit because these guys give bad (too kind of a word) service. read more

Don't buy anything ever from this "company", good thing I only lost 9 dollars. They are not legit

This place is a complete scam! Do Not Buy from them. Customer service is a joke and they will take your money and not send you anything. I wish I read reviews before purchase. read more

I sure admit I was skeptical at first even after I ordered from them cause a few days after I read all the reviews by searching and I was no doubt thinking that I would never even see my order cause after reading a lot of the reviews , it sure sounded like I was getting the same treatment. I told the young lady that after I called back that just refund my account and she talked me into a few more days and I accepted. Well the parts came in and was boxed ok ( I have seen a little better but also I seen some worse). I lost the email to them but I gave them my word that is like a handshake and told them that I would come here and add a review. They may have done a lot of this other folks are describing but the young lady I think her name is Anna gave me her word and the parts to my Makita Chop Saw Stand came in and it is also big thanks to MaxTool for helping get the wheels rolling on this and they refunded my account for $50 to cover the parts.----- Kenny Morris Wade,Ms read more

Andy helped me out. He was direct, no bs and can tell you exactly what you need for any job. If you're all business, this is the place to go. Will definitely be back. Thanks Pronto read more

Beware! Very strange company selling parts online.. ordered and paid only to receive this message the next morning. No contact phone, no response to my reply, total blackout. I'll now need to chase Visa to not process the payment/ total waste of time! "Good morning, When you ordered part REDMAX 537185702 - REEL we didn't have that part in stock. We ordered it from the manufacturer but they had informed that price has increased. We are not going to be able to supply that part at $3.58. New price for that part is $8.65 If you agree, please fill and send back the attached form for the balance of $20.28. You can also process this payment through our PayPal account info@smallenginesprodealer.com." No response to my request to speak, nor any reply to my email back to cancel. I'll leave 1 star as you can't leave 0. Ps, I ordered 4 of the parts which is why the money they ask for is so much, and btw, the parts showed 'In Stock' when I ordered so their first line is malarkey read more

If I could give this place zero stars, I would. Purchased from them through their Small Engines Pro Dealer site. There was a problem with the order. Contacted their customer "service." Was told they'd be working on it. Weeks go by and I contact them again and am told the same thing. Still nothing. Contacted BBB in their town. They opened a case on it and Pronto did not respond to them after two weeks. Find a better place to do your business. read more

I was in need of a part for my trimmer. Ordered the part and almost a month later have yet to receive it. Status still says awaiting shipment. Can not contact via phone. Messaging them does not work. Terrible company. will not be doing business with again. I just hope I can get a refund or my order. read more

BUYER BEWARE! Ordered a part online only to have it 'backorder'. After a couple weeks we requested to cancel the order only to be ignored! Absolutely no communication at all! Took nearly 2 months for the part to arrive. If you return you get store credit only! SHOP ELSEWHERE! read more

Called to order an $1100 part. Said it was in stock and will ship out in a week. A month later and numerous calls they state they haven't received from supplier and don't know when they will receive. I asked if they could call the manufacturer and they said no. They had no problem charging my Credit Card. Beware the are not honest read more

When it comes to On-Line Sales, "trust but verify". We stumbled on to "Pronto Mowers", who also listed themselves as "Briggs Stratton Store". Red flags went up when we read the name, and also provided very little contact information, but wanted you to provide all your personal information while placing an order. There are several questionable items about this "company". But two items, and all of the negative reviews, was enough to make us simply "walk away". Before you do business, contact the "Better Business Bureau" to define this company's game. read more

Scam... charged me right away and not a word after... Do not buy from this scam artist..... Contacting BBB

They charged way too much for shipping and didn't offer faster options, parts too way to long to come in, packaging was mangled because they didn't prepare it correctly, and all four filter boxes were crushed inside box. Next time I'll just order from my local Hustler dealer and pick it up. It's a good thing I didn't need these parts in a hurry and don't have a commercial business for my commercial mower. read more

Waiting a long time for my part. They say it coming but still not here. Stay away from them.

Terrible Customer Service...Ordered a Part for my Mother-in-Law on a Thursday. My Mother-in-Law decides to buy a new lawn mower over the weekend. Call this "Company" first thing Monday morning because I see the part has NOT shipped. Did I mention Terrible Customer Service? Customer Service Rep, I spoke with ensures me the order is cancelled and I should receive and email and a credit back on my CC. Did NOT receive an email so called again the next day (Tuesday). I may have forgot to mention TERRIBLE CUSTOMER SERVICE. Again the Representative confirms Order is Cancelled and I will receive an email and Credit. Then on Wednesday I get an email stating the part has SHIPPED are you kidding me? So I call them again and ask to speak with a Supervisor, I am told the supervisor is busy and will email me. Today is Thursday I still have NO email from the supervisor. Called again and guess what? The supervisor is in a meeting, REALLY? Tried the CHAT option and that was just as Bad if NOT worse. Can't wait to see what answers I get when I call tomorrow. Better yet, Can't wait to see how the return process goes. And what makes this suck even more is that I live 640 miles from my Mother-in-Law, the package is being shipped to her and now, unfortunately she will have to deal with it. FML!!! This "COMPANY" does NOT even deserve one star. How Hard can it be to cancel an order 3 days before it actually ships? Thank You for Nothing, Pissed of Son-in-Law read more

Ordered a group of reasonably small, common chainsaw parts (plastic oil pump drive pinion, other similar) for Husqvarna 338xpt (and that series) chainsaw (common arborist saws). I received an order acknowledgment, with an order number. Then nothing. No shipping notice, No parts. They do have the order, the part numbers are right. I did pay (including shipping) I have no phone number to use to call them, and their "chat" says they are "away" Monday at 1:30 p.m. EST. I'd like to go back to work (make a little money) and take the saws to work with me..... read more

Terrible customer service. Zero parts knowledge. stay far away from this place.

Doing business as Echo Parts Online, their website bot confirmed part I wanted was in stock. Ordered on a Saturday. Website clearly states items in stock shipped within 24 hours. Checked status on Monday afternoon - "awaiting shipment ". Same results all day Tuesday. Filled out contact form - no reply. Asked bot to explain why no shipment - no response. Finally today, Wednesday early afternoon, I tried the toll free number - no longer in service. Googled street address and found number for Pronto Mowers. Called and was given incomprehensible explanation of why they have it in stock but haven't received it from their supplier. WTF?!!! Person with barely acceptable Latin accent says it will ship in 24-48 hours! I repeated that back to him and asked if that was correct. He said yes. Thanked him and ended call. Then I read all the extremely negative reviews on Yelp. Business operating several different websites and it sounds like most people have had similar experiences. Charged my bank account as soon as I placed the order, which is not acceptable business practice. Should be charged when order ships. read more

Garbage company. Said they shipped my order complete. One item I needed to complete the project wasn't included. They refunded the 1 part but expect me to pay restock and return shipping on the rest. I have no use for the other parts if they cannot supply all. This was their error. read more

Had a terrible experience there. Charged me 17$ for nothing and when I complained, one of the employees told me they could charge me 90$ right now. Told me my equipment was stored inside when in fact it was stored outside in the rain and heat. read more

Con Artist Rip Off. This company is a scam. The web site is made to look like they have every part imaginable in stock, when in fact, they have nothing. I placed an order on May 15th, they took the money from my account the next day. A week later the account status was still "awaiting shipment" so I tried to contact them. Surprise, the only way is through their web site contact form, from which I got no answer to any of my (4) attempts. Finally found a confirmation e-mail from when I placed the order and replied to that threatening to cancel the charges on my card and got a reply stating some of my items were on backorder and should ship on May 29th. The 29th came & went and it is now June 11th, no replies to further emails, no status change on my order and no parts for my chainsaw that is still apart on my bench. I found the charges on my bank account with a phone number (561)488-5555 and called, only to get voicemail for a place called Pronto Mowers, and guess what? The voicemail system is full and you can't leave a message. Will be reporting this place to the Federal Trade Commission. read more

Agree with everything below. Ordered a small spacer for an engine shaft on a Tuesday. Showed in stock, delivered in 2-3 days. Followed up 3 days later, told it would be delivered NLT the following Wednesday (5 biz days after order). Never showed up, followed up with customer service, told it would ship in 8 biz days. WHAT A JOKE. NEVER BUY FROM THIS COMPANY!!!! read more

This company is extremely unprofessional. To begin, I ordered a part off of their site, and they have a minimum 50$ shipping charge added regardless of what you order. So I placed my order. 10 days later I got an email asking for another 100$ for shipping or they couldn't process my order. At that point I told them to cancel the order because that would put them being one of the most expensive places to get the part I needed. A day later I got a response email that said basically, "Hey, no problem. We understand and will cancel the order and refund your money." This was the last time I heard from them. 2 weeks later and my order is still active on their site (so not cancelled) and no refund. They haven't responded to any further inquiries and their help chat is never online, despite their website saying it is online from 8a-5p Monday through Friday. I've decided to get the Better Business Bureau involved. Under no circumstances should you use this company. read more

Terrible customer service. Trying to return an item and it is extremely difficult to get a response from them.

Ordered online 3 weeks ago and still have not received it. Communication has been non existent, unless I badger them for info. Run as far as you can from this place! read more

Alert! This is a dishonest ripoff scam business. Do NOT buy from them. They are lairs and cheats. If could give them zero stars, i would. They charged my card and never sent the items. I ordered two front wheels fro a Scag zero turn and they happily charged me, but never sent the goods. And they are impossible to contact. DO NOT BUY FROM SMALL ENGINES PRO!!! read more