The only reason I'm giving them 1 star is theres no way to give zero. Just dont do it, total sham company, they dont stock anything your order will be back ordered and theres absolutely no customer service, just dont deal with them , trust my it was the worst online experience I've ever had, finally had to dispute charge with credit card company after returning merchandise read more

Ordered a part from this company - the one they said would fit my tractor - and of course it is the wrong part. 70$ part and $25 postage. They went me to return it on my dime AND they are going to charge me a 20% restocking fee. I told them I would set it out in the trash before I sent it back so they could resell it and make 20% more because of the restock fee. Do NOT do business with this company! See FB for the other complaints on this company. read more

Scammers. Do not order from this company. They take your money and never send the product.

I signed up for yelp just to warn people about this company. I placed an order and was charged right away. A week later I had heard nothing and the order didn't appear on my account screen, so I contacted them for an update. I as informed that they had all but 1 part in hand and ready to ship, that part was back-ordered. I requested to cancel that part so my order could ship, and it went out the next day. The following day I got an email from them notifying me one of my parts had been superseded by a new part and asking if they could substitute it, after googling and seeing the new part was half the cost they charged me for the old part, so I said no. When my order arrived (timely shipping), the replacement part was in it, and it was missing an additional part, which they now tell me is no longer available (after previously confirming it was in hand ready to ship). It's been 2 weeks and I've been asked to wait another week for my refunds a third time now. Different service reps tell me different things about if the superseded part is being returned and refunded, and there's no sign of my money. I've wasted over an hour dealing with customer service, and will likely have to spend 30 more minutes explaining the situation to my credit card company to get my money back. Do yourself a favor, pay a few extra bucks to use anyone by this company! read more

i ordered an ignition from them for my mower and the part works great but it took forever for it to get here. and on top of that i never got an invoice from them and i was trying to contact them to get one for my records. there was no phone number and no email. all there was is there contact message page and i tried that multiple times and nothing. just saying their parts are expensive and bad costomer service. nevet going through them again and will not recomend them to anyone ever! read more

I would avoid at all costs. Owner quotes me $92 for a repair and I approved verbally after dropping the machine off. When I pick up the machine the bill is $121.80. I will never go back there again. read more

BUYER BEWARE!!! I placed an order for ONAN 214-0092 - BRUSH AC GEN (PACK/2) - Original OEM part. When my order arrived it only had a quantity of one brush in a sealed plastic bag that stated Quantity 1. I called Small Engines PRO and was told to utilize the online Chat to get resolution. I then contacted them via Chat and sent them a detailed picture of the shipping package, packing receipt and the product bag showing that only quantity 1 of the product was sent. Since then I have contacted them numerous times and I get the response "I haven't contact you because I haven't received any update about your case. Today, I have asked about it one more time. It has priority. As soon as I have an answer, any update, I will contact you." I was told that I would have an response on Feb 3, 2020. Again today Feb 10, 2020 I contacted them and they stated that I need to be patient. I guess 3 weeks is not being patient. In the meantime my generator remains inoperable. read more

Taken For A Ride, Customers Beware!! Pronto Motors in Boca Raton are a bunch of scammers. Here's my issue with them. I received a phone call from an employee from Pronto Motors advising me that the warranty on my Stihl BG-86 leaf blower, which I purchased from them, is going to expire soon. I was told they can give it a courtesy check to see if there are any issues with it before the warranty expires. I thought to myself, Wow, that's nice of them. Most retailers don't care if the warranty is about to expire on a product they sold you. In fact I believe they would rather it did expire so they can charge you to fix it. I told the employee, okay, I'll bring it right over. I dropped it off and the employee advised they will look at it and call me if they find any issues. Full disclosure, prior to walking away I informed him that I had brought this leaf blower in about 2-3 weeks ago because it kept stalling out on me after about 20 minutes of run time. Back then they looked it over and said they found no issues it. No charge. Now, 2-3 weeks later, I get the call about the warranty and I decided, what the heck, let them give it another once over. The very next day I get a call from the same employee advising me that the mechanic found an issue with the blower. I was told the carburetor was scorn on the intake side, and the unit had straight fuel in the tank. I was like, nope, don't think so. Never in my life have I ever claimed to be the sharpest pencil in the drawer, but I do own a swimming pool which I maintain myself, and keeping the PH balanced on a weekly basis is not as simple as adding salt & chlorine. I do know that I am very well capable of following the instructions on the Stihl HP Ultra fuel/oil mix. Mix (1) 2.6 oz bottle of Stihl HP Ultra with 1-gallon of 89 octane fuel. Not that difficult. The employee continues to imply that the blower has been, or was being run with straight fuel. Again, Nope. The employee tells me that this sort of damage is not covered by the warranty, putting the "at fault" with me. He tells me he is going to see if the mechanic had kept some of the fuel from the blower so he can show me when I come. He then says let me speak with my boss to see if there is anything he can work out with the dealer, "I'll call you back." That was November 11th, 2015. Today, 11/24/15 I call them and inquire about its status. An employee looks me up and says, "Yes, it's ready for pick up." I go in and another employee, who wasn't the original employee I was dealing with, helped me out, and also sells me a 8" pruner that I reserved because as an added bonus for bringing in my leaf blower they offered me 15% off on any purchase upon pick up. (Looking at my receipt now I see I wasn't given the 15% discount for the pruner.) Anyway, the employee has me follow him to the repair shop to retrieve my leaf blower. He exits the shop with my leaf blower. I see that it's dismantled with its parts inside a plastic shopping bag tied to the handle. I looked at him and asked, "why is it still dismantled?" He looks at me, looks down at the blower, and begins to read me the invoice which states, "NWF: an acronym which he explained stands for Not Worth Fixing" and "Unit had straight fuel in tank and carburetor. Scorn on intake side." The employee points at the flat surface area located on the square opening to the carburetor indicating that's where the damage is. To me it looks like smudged grease. I'm running my finger nail over it now I don't feel anything scorn, or marked. So I tell him, "Can you guys just put it back together then." The bomb shell drops. He said "Sure, it will cost you $32.00 for the mechanic to put it back together." I quickly say, "wait, what? Umm, you guys called me, I didn't call you." You called me about the courtesy check, which the invoice that is dated 11/11/15 reads "Check over complete, FREE Carburetor adjustment." Without evening blinking, or allowing me to continue pointing out how wrong this is he says, "It's going to be $32.00. Do you want it put back together or not?" Still beside myself, and knowing that I don't work on leaf blowers, I had to give in and say "Well, okay. Fine, put it back together." He walks into the repair shop with my leaf blower, and I start to walk back to my car and will admit I said aloud, "This is Effin (the real word) B.S." Maybe no sooner than two more steps towards my car I hear the employee call out, "Hey, what did you say? Did you just call me an Effin D?" I quickly turned and walked back towards him and saying, "No, I said this is Effin B.S. and you know it" and before I say another word he said, "Hold Up." Goes back into the repair shop, (which I knew exactly what he's about do) exits and hands me back my leaf blower telling me to take it somewhere else. ***Not enough space to post my complete review. Visit BBB.org for complete review*** Take your business elsewhere. read more

not honest lying found belt for 30 less then what they are charging. very unsatisfied never will shop this place again. free returns advertised on site that a lie as well. you been warned they are sneaky scam artist. read more

here is my real life experience with eric the manager of pronto mowers he is simply not a man of his word that would classify him as a outright liar and crooked as they can possibly come so please be aware of how underhanded and unprofessional this individual actually really is and he has screwed the wrong person over and I am going to tell everyone I possibly can he supposedly repaired and cleaned a brand new generator I had him pick up and told me on a recorded conversation that if I had any problem even after thirty days he would as he said and I quote would hook me up if I had a problem so now come hurricane time I cant start it and he rudely told me I was out of luck that he did not remember the conversation and hung up on me wow what a way to treat a good customer so let it be known that this business is crooked and I will go to the better business bureau with my description and treatment by this manger of pronto mowers read more