Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

A follow up to my previous review…read more.. Chamberlain & Assoc do NOTHING but lie and ignore. In their response to my previous review, they advised me to contact them..AGAIN, so I did...AGAIN. Know what happened? NOTHING. ABSOLUTELY NOTHING. Did I receive a return phone call? Nope. Did I receive an email response? Nope. Lie and ignore.

The best property management company ever! Couldn't recommend any of the Chamberlin and Associates…read moreproperties enough. All of the staff are amazing, especially their training department with Karen and Abel and the regional managers are top tier, specifically Kristie and Brittany Richard! Even their VP, Cary, cares so much about each and every, resident, employee, and just anyone who has anything to do with Chamberlin!

Claire was pleasant, quick, and thorough, all attributes I appreciate in a service representative…read more Mike O'Malley

Terrible!! The man that showed me the rental unit could care…read moreless I liked the location of the unit and it had a small patio for my dog I told him before I applied that I had my own business, but I also collected Social Security if you put all of my income together, it exceeded the amount of the 3 1/2 times income After paying for my own application, it was denied The place was rundown and ghetto anyway so I wasn't too disappointed It took forever to get an answer believe me these people don't care about tenants or landlords. They're just in there to collect their percentage of the rent. Run don't walk

STAY AWAY -- Worst Management Experience I've Ever Had…read more I rented at the 7th Street Villas for a short time, and the management team was by far the worst I've ever dealt with. They changed property management so frequently that it was nearly impossible to keep track of who was even responsible for the property. I was told my townhouse would be move-in ready, and it absolutely was not. I asked them to fill a large hole in the backyard--a real safety hazard with a toddler who couldn't even play outside--and they flat-out refused to fix it. The property managers were essentially nonexistent. No one ever came to check on the property, so residents did whatever they wanted, whenever they wanted. The only communication I received was a series of empty threat letters. The community was consistently dirty because there was no real management presence to maintain it. The move-out charges were outrageous. They billed me $1,634 for a paint job--for comparison, when I lived in San Diego, I was charged $200 for paint. They also charged me for a broken lock that was already broken when I moved in and that they never bothered to fix. It got so bad that I nearly had to sue them for breach of contract. Please, by any means necessary, stay away from this company and their properties. Save yourself the stress, the wasted money, and the headache.

I've been renting under this management company for about a year now and overall it's been a solid…read moreexperience. The home was clean and in good condition when I moved in, and it's been comfortable to live in. Anytime I've needed something, management Guy Kevin has been responsive and communication has been pretty straightforward, which I appreciate. They've also been helpful when I needed to handle things in the city no issues there. I'm still currently renting with them and haven't had any major problems. Compared to other experiences, this one has been smooth.

Kable is the greatest. Always VERY helpful and kind...her attention to detail is most appreciated.read more

Update from my review in December. I STILL do not have a working laundry drain. This has been an…read moreissue since back in September of 2021, it is now July of 2022. Due to the lack of communication from my properties manager Michael, I have now been without working laundry in my unit for 10 MONTHS. Even after numerous requests to simply update me on the steps being taken, I have received absolutely no information. At this point I would be selling my home and moving on. But due to the lack of action from this management company I cannot get the full value out of my property since this major appliance has no way to drain.

PMP took over managing my townhome complex about a year after I purchased my home. At first the…read moreexperience was pleasant. I think Tyler was handling things at that time, I remember hosting quick response to concerns. Things seemed to be getting better. However, in the last 2 years it has gotten ridiculous. It started with a water issue that was repaired improperly, it will soon cost us more. I followed up with them and they sent someone out to see the exposed water lines. The lines were covered lightly with rocks and no one returned. I put a work order in for vegetation growing from the area that the HOA was responsible for onto my home. I had to submit it 2 or 3 work orders because they were quickly closed stating that it was my responsibility. No one bothered to even look at the pictures I submitted. After resubmitting the work order and stating that no one looked at the pictures finally they came and cut it down. Now a tree has fallen blocking the entrance to my home. It has been 4 days. I called the after hours number and was told someone would come on the first day to at least move it. Nothing...I have called, submitted a work order and still nothing...this is beyond disappointing. I do not like feeling dismissed by the company hired to manage the property I own. Fees go up every year and yet it is getting worse. UPDATE! I was contacted by Alison Sanchez with PMP. She apologized for the situation and promised to follow up. She was excellent! Her response was the reason I was happy that PMP took over managing our property. She gave me her personal number to contact if I have any other issues.

The PMP team has been so kind and thorough in all our interactions, they truly make navigating my…read moreHOA effortless even when complex issues arise. The staff goes above and beyond!

I can't say enough nice things about Sandy. She did a wonderful job for us. She organized our…read morespreadsheet and payments for hundreds of work orders. She is a very sharp individual who is easy to talk to and understands the ins and outs of bookkeeping! The value for the money was fantastic! And she met our timeline.

From the owner: Manos Management, LLC offers HOA financial management and small business bookkeeping throughout…read morePhoenix and surrounding areas. With decades of experience we specialize in helping small business owners and self-managed HOAs stay organized, compliant, and stress-free. From monthly bookkeeping and financial reporting to dues collection, vendor payables, and reconciliations, we make managing finances simple and transparent. Trust Manos Management, LLC for professional, reliable service that balances your books and builds peace of mind. From monthly bookkeeping, financial reporting and transaction tracking, we deliver accurate, transparent, and timely results. Whether you’re managing community finances or running a small business, our goal is to make your bookkeeping clear, simple, and stress-free. Contact Manos Management LLC today to discover reliable HOA and small business bookkeeping services in Phoenix and surrounding areas.

I rented from Tom and Shannon for several years. The level of kindness can't be expressed enough…read more It's so difficult to find someone to rent from who is responsive let alone kind. Here you will find both and then some. Living at a property from Tom and Shannon feels like you have your own home. The spaces are well designed and thoughtful. It is the best "apartment" living I've ever had. They are so communicative which makes for a pleasant renting experience. They are always so welcoming when anyone moves into the community. If you are lucky enough to live at one of their properties, I'm certain you will find it to be the most pleasant renting experience. I can't say enough good things about living here. Home life is so important and I'm grateful to be able to say I certainly felt at home when renting with them.

I live in one of the best duplex units in Arcadia. Tom and Shannon are wonderful! They are very…read moreresponsive and keep the properties maintained incredibly well. I have to move for work, but If I ever come back to Phoenix, I will definitely look to rent one of their properties.

Have a couple income properties. A.J has been managing them and…read more able to secure tenants and will address all concerns in a timely matter. Fees are reasonable and service is good.

Upon moving in we experienced a few issues and the owner of the rental property took his time with…read moregetting the issues fixed. We are talking months from major to minor fixes and yes keep your text messages and emails as proof always. Every issue that arises, you are the " technician" your job is to solve the issue. Not actually rent the property and pay on time. Why does it take weeks to send out a technician to fix anything? Yes, we had scorpions in the beginning when we first moved in we mentioned it and all they said, was " tenant is responsible for pest control. " Terri Young has her days, some days she is nice and pleasant other days she is a bit dismissive. She does try to resolve the issues, but whoever is over the maintenance line is going to frustrate you. Again expect to be the handyman or technician. They ask for you to be the technician/handyman so you can try and figure out the issues of the maintenance request. Versus just sending out a "licensed " technician in the first place. Not sure how this place received 4 star or higher when issues arise and they throw the issues back on the owner either not responsive or taking forever to respond. Only rent from this property management company if you have not found any rental properties at a cheaper price. Nightmare on Stratton Street coming to a neighborhood near you.