This is my first property management experience and I think I might have been exceptionally lucky finding Jim Elfine. I'll put it down to beginner's luck! Jim is clear, concise, straightforward and transparent. I live out of state, and he takes care of EVERYTHING and more, with autonomy and diligence. He is smart and experienced, and it shows through every interaction, for which he uses email, texting, phone, whatever suits me. I also use the portal, and just used the embedded chat function today on a weekend and it was straightforward. Admittedly this is early days, but so far so excellent. I have no reserve in recommending Jim. read more

The name used for the lease was Katherine and this is the correct property management. The house was on Lewis Ave in south Scottsdale. I believe it is your family's property Jim. read more

I recently submitted an application and I passed the credit and income check. They sent me something to fill out about my dog and I had a questions so I called and left a voicemail and I also sent an email. Never heard back. I called again two more times and I sent another email. Highly unprofessional to ghost anyone and the application turnaround time is not 24-72 hours. What a joke and why the house has been on the market for over two months. I should contact the owner and let them know what a terrible job this company is doing. read more

If I could give zero stars I would. This company took over my rental 2 months after moving in. No one came to the house. It took months to get anything repaired, and when they did send someone, they made things worse, such as light switches not working, and closet doors not being fully repaired. When I moved in, there was water damage in the kitchen, that was painted over, and then there was a leak under the kitchen sink that took over 24 hours to get someone to come and even look at it. I hired a plumber on my own to come out that day. It took another 3 weeks before anyone could come and repair the damage, at Which point they had found mold. I work in the medical field and work with imunocompromised people. It took me 4 months to get better after the exposure. Again, not a single person from the Keyrenter came to look at the home. I also paid for my first year rent a year in advance with the original property management. Before that year was up, Keyrenter claimed I owed money, and that the money I paid up front had run out. They began to threaten eviction. This was a keyrenter problem for not cross checking paperwork and funds transferred at time of management change. Jim, the owner of the company harassed me daily, even during the fourth of July Holiday with my son on vacation while we were out of town threatening to evict us. Again, not once did anyone followup or apologize for any misunderstanding. Due to the extreme negligence, I was able to break my lease with a 60 day notice of vacate. I paid over 2 times my rent in deposits and an earnest fee. At time of move out, I paid for profesional cleaning, the house was by far cleaner than when I moved out, yet Keyrenter claims $500 in repairs, and replace closet doors that apparently had damage, yet I had a work order for them to repair said doors. It is now 19 days after move out, and I have yet to receive a check for the refund I am owed. This company is the worst at follow through and communication, and nickel and dimes their tenants, and do less than bare minimum to maintain their properties. read more

When I moved into a Scottsdale property I was promised updated landscaping outside my front door (quadrangle had overgrown, unkept trees and large dirt areas) security gates and replacement of ratty old pool furniture. The other tenants laughed and said they were promised the same things year after year. My new floor was installed incorrectly as the seams were splitting and large bumps began to protrude through the planks. The unit is mid-century so sporadic issues which seemed to annoy the property manager. The other tenants advised to not speak with her but to the office manager but be warned, he doesn't seem to want to deal with any issues. The property manager treated me like a child. I'm a 60 year old professional and volunteer for Hospice. Needless to say, I'm home only 1/2 the month. Her texts were rude and condescending. Two of my neighbors had their entire bathrooms ripped out which took well over a month to fix. Their units were unlivable. I installed a small security camera above my door which was met with anger and threats of eviction. Only later to be reversed by the property manager stating she spoke with the owner and it could stay up. After 2 years, I was told my lease would not be renewed. When asked why, I got the run around with several different answers. A few lies and finally settled on a neighbor complained about my "behavior". No facts, no prior discussion. My upstairs neighbor apparently made up a lie, passed it on the the management and voila, no lease renewal. Zero communication. ( I found out the truth and it came down to my upstairs neighbor didn't like me as I called her out on her excessive noise. I went to HER not management) Renter beware. These folks care about $$$$ and have low to zero integrity. They use the owner of the building as an excuse for their behavior. Thank GOD I'm in a much better place. read more

I am not the type of person to write a negative review for any business, but I feel that it is my responsibility to tell future RENTERS TO BE AWARE!!!!! We lived in a Keyrenter Premier managed property for the past 4 years and it was the worst renting experience of our lives. We feel taken advantage of and completely disrespected by the company and its associates, as well as the homeowner. During the first 3 years when items in the house ceased to function we were talked down to and interrogated prior to the company taking any type of action and we let it slide without complaint. During the 4th year of our lease we had a major bug infestation that was left untreated for days while we were waiting it out. Shortly after we began having issues with our landscaping. Instead of hiring a new company Keyrenter decided to cancel the service and we were left without landscaping for multiple months, although we were left paying for it during the lapse. We asked to extend our lease by another year, but Keyrenter lied to us and said the owner was moving back in-a couple days after our move out the property had been relisted for an additional $1000 per month, which ultimately is for the best. At the end of our lease we were ready to just move on and be done with this whole nightmare so we deep cleaned everything to ensure we left the home in better condition than when we moved in so that we could get our security deposit back. During our move out inspection Keyrenter assured us we would get our full security deposit back, but then still charged us for items that had been replaced by us or were not listed on our move out instructions. We forgot to replace a lightbulb, which we would happily have paid for and was an honest mistake. This company lacks human decency needed to effectively run and manage a successful business. After each issue we have brought to light Keyrenter continues to reflect blame on the owner of the house, but refuses to take action. We are completely shocked by this experience and want to make sure that future renters know what they are getting themselves into. Keyrenter will prioritize the homeowner no matter what-even if it means overriding the renter of the property at any cost. We are honestly just deeply saddened by this experience and we will never rent through a property management company in the future. 9259 E Hillery Way specifically had a myriad of additional issues that I have not listed on this review. read more

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I honestly don't know where to begin with this "property management" company!!! From the very beginning, I got bogus fees charged to me and just taken out of the rent that was supposed to be paid to me, with no explanation! Had I not been looking at the amount that they sent to me the first few months, I would never have known. How do you charge me hundreds of dollars for things, and then never mention it because I gave you a deposit, and you just hope I don't notice the amount is almost at zero within the first couple months?! Then I asked to be notified of every fee being charged going forward...does that stop the erroneous fees? For a couple months, after giving hell each time because they are unwarranted fees, then they start back up! And don't try to terminate with them...nickeled and dined down to the very last minute. I somehow had to pay an activation fee for electricity plus electricity for leaving on my lights and fans overnight and you put in my name without my knowledge or permission?! You didn't list my property after the last tenants moved out, even though you had a month's notice. I ended up having to lust my property myself, then, hours later you take over MY posting?! You didn't schedule cleaners for over a week after the tenants moved out, with a month's notice, but showed my place to potential renter while filthy, then the cleaning company didn't do half the things they were supposed to do, and then I get a fake report of the cleaning they did! Thank goodness I had someone I know go in and take ACTUAL pictures! Oh, and then there's a key to my place that just somehow goes missing, and you don't know where it is, though you told my new realtor that you gave her all the copies of the keys?! It goes on and on! One of the most deceitful people I have ever met, and I don't believe for a minute that all those 5-Star reviews are real...not for one second! ***Update, after letting him know how dissatisfied I was, the "missing" key just so happened to turn up a couple hours later....someone threw it (and another realtor found) it IN THE MIDDLE OF MY FRONT PORCH!!! If this is the type of company you want handling your property, then just don't say no one warned you!! BEWARE!!! If you don't have money to just throw away for nothing, and you don't want your front door keynavailable for anyone to just walk into your house or make a random copy, go elsewhere!!! UNPROFESSIONAL, DISHONEST, DECEITFUL!!! read more

We are out of state owners and Jim has been helping us manage our property over the last year. I have no issues with the company and am happy that he has been able to attract tenants and rent it out even through the pandemic. The monthly statements and financial management aspects are much appreciated. I prefer a bit more proactive communication from the company, but if i ever have an issue or question, they always follow up. read more

5-Star all the way!!  Jim and his team at Keyrenter Premier, Property Management, has made my life easy to say the least!  I live in CA and have a rental property in AZ, which they manage, and they are the utmost professionals.  Taking care of the big and little things that come up with a rental property and taking the stress off of me.  I was in a unique situation, where I was looking for a property to purchase for rental and it was suggested I ask a Property Management company FIRST about the best options.  When I spoke to Jim, he listened, offered great advice, and pointed me in the right direction.  I ended up remodeling the property I purchased and asked Jim to give me some contacts and more advice, which he did.  By the time he vetted and placed a great tenant, it was just shy of 1yr that we had been working together, yet I only paid once my unit was rented.  This is what 'service' is all about!  Thank you for being a wonderful and supportive partner in this process and I look forward to many, many more years, and maybe more properties!! read more

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I lived at a property ran by this company for two years. During my time there, they were slow to respond and fix maintenance issues, the owner left a lot of debris and trash that I was told to remove myself, at my own expense. This was after I moved in and was told BEFORE I moved in that it would be removed by the owner prior to my move in. At the end of my tenancy I was then charged for removal of it. I was also promised landscaping as a selling point to get me to sign the lease, this never happened. I never had full space to the garage due to the owner leaving a heavy couch in the home that I had to have my movers put into the garage. I then had to coordinate with someone to come get it as the landlord nor the owner ever coordinated anyone to pick it up. Almost monthly HOA sent complaints due to the outside upkeep of the house. I was given broken screens when I moved in, no screens on other windows. HOA sent several complaints about the broken screens to the point where Jim Elfine simply told me to remove it and did not offer to fix it. Upon my move out , I was never given the opportunity to schedule a move out inspection with the landlord. I informed him of broken cabinets a month before, that appeared to be put on with just wood glue and just fell off. He never responded and said this would be my responsibility. Overall the level of upkeep and communication this company and specifically Jim Elfine provides, is horrid. At one point our light switch in the bathroom broke and upon informing him of this immediately, he took for days to repair. The same with our heater, he took 2 months to properly fix it. Jim Elfine comes up with fraudulent charges to deduct from the renters deposit like removal of 40,000 lbs of trash when in reality it was 99 percent of the owners trash and other belongings. Stay away from this place, I cannot emphasize it enough!! You will be sorry you ever rented from the corrupt company! read more

If I could give a zero star rating, I would! "Premier" is not worthy of its name. Management companies should reduce the stress of rental ownership. Key Premier caused me so much stress that I actually SOLD my condo! First, they lost one month's marketing because my tenant said they could show it before he left! Then, they over-priced it, so there was ANOTHER month's rent lost. Also, the condo was professionally cleaned after my tenant left, but KP cleaned it twice more before a new tenant moved in--of course, billing me. Further, I asked that MY contractor take care of any minor fixes, but they did not honor my wishes and hired their own contractor. Even more so , they "fixed" every little, minor non-issue...all the while billing me. They did not work for ME at all! Signing with Keyrenter Premier was like signing for my death by a thousand cuts! And to top it off, they sent ME a final BILL of $23!!! read more

If I could give less than one star, I would. I lived in a property managed by Keyrenter for 11 months. At 8 months, the AC broke and the property owner fixed it. At 10 months it broke again and it took over 2 weeks for it to be working again because it needed to be replaced. We had a spoken agreement to end the lease a month early if all parties agreed with no fees because of the AC issue. We all agreed and everything was fine, but when we received our disposition letter it said we owe almost $5000 on the basis of "we broke the AC" and saying we owe last months rent EVEN THOUGH it was an agreement we all came to. Dena was fantastic and a huge help but it seems all Jim and Vasif (property owner of 22507 N 31st ave) care about is breaking their word and money. DO NOT RENT THIS PROPERTY OR FROM THEM IN GENERAL. This is the worst experience I have had and I am not looking forward to dealing with this legally but I have to because we do not owe almost $5000. I tried to talk to Jim about it and all he had was excuses for his behavior and actions. This is completely unacceptable and such childish behavior from somewhere that claims to be a premier property management company. read more

Being a non-millennial, whose only prior rental history involved autos and DVD's...I found all the subtle nuances of leasing a condo to be a rather daunting task! BUT...fate aligned me with Dena Avila of Keyrenter Premier, who patiently guided me throughout the multitude of often confusing , yet KEY document options. Dena had the business acumen and leasing expertise that enabled her to answer all my questions/concerns with professionalism and concise clarity. I am now comfortably situated in an amazing newly leased residence, ensconced in the knowledge that I was guided into making lease decisions that were only beneficial for me and my future goals! read more

I have a service company and am a vendor for them. I have done work for many other companies and am impressed with how well they take care of thier renters and still keep an eye on the bottom line for the home owner it a balancing act and do a great job read more

Dena and Jim took amazing care of me until the very end of my lease. Responsive, considerate and fair, I will find my next property with them in great confidence. read more

There can be so much stress involved in renting out a property. Jim makes the process seamless and ultimately stress free. From handling contracts, maintenance, and marketing, Key Renter takes care of it all. Consistently higher rents, stress free collection, and complete renter management is where Jim and his team excel. read more

We live out of state and signed up with Keyrenter to manage our Scottsdale condo a little over a year ago. We couldn't be happier with the service that Jim has provided us. The signup process was easy, and the owner portal is great to be able to track rent payments and expenses. Jim is incredibly laid back and handles everything with very little drama and in the most cost effective manner. He's been able to rent our property consistently and most often addresses the tenants' needs without us needing to get involved. Since signing up with Keyrenter, renting our place has been easier than we ever imagined. We would highly recommend Jim to anyone looking for a property manager. read more

Jim was extremely helpful in renting my condo and very thorough!

Keyrenter Premier Property Management has served me very well. As an absentee owner, they have been able to be my hands, feet and eyes for all of my properties. They go beyond the call of duty to make sure that me and my tenants are more than satisfied with the job they do and the product they provide. Very honest and dependable, they have not let me down. read more