PMP took over managing my townhome complex about a year after I purchased my home. At first the experience was pleasant. I think Tyler was handling things at that time, I remember hosting quick response to concerns. Things seemed to be getting better. However, in the last 2 years it has gotten ridiculous. It started with a water issue that was repaired improperly, it will soon cost us more. I followed up with them and they sent someone out to see the exposed water lines. The lines were covered lightly with rocks and no one returned. I put a work order in for vegetation growing from the area that the HOA was responsible for onto my home. I had to submit it 2 or 3 work orders because they were quickly closed stating that it was my responsibility. No one bothered to even look at the pictures I submitted. After resubmitting the work order and stating that no one looked at the pictures finally they came and cut it down. Now a tree has fallen blocking the entrance to my home. It has been 4 days. I called the after hours number and was told someone would come on the first day to at least move it. Nothing...I have called, submitted a work order and still nothing...this is beyond disappointing. I do not like feeling dismissed by the company hired to manage the property I own. Fees go up every year and yet it is getting worse. UPDATE! I was contacted by Alison Sanchez with PMP. She apologized for the situation and promised to follow up. She was excellent! Her response was the reason I was happy that PMP took over managing our property. She gave me her personal number to contact if I have any other issues. read more

See all

The PMP team has been so kind and thorough in all our interactions, they truly make navigating my HOA effortless even when complex issues arise. The staff goes above and beyond! read more

Zero stars. In 18 years of managing properties I've never dealt with a worse association there's water running in one of the condos at 9990 North Scottsdale Rd. and we have tried four months to get the homeowners association management company to get in touch with the owner and we cannot get any thing done. PMP said they have tried to reach the owner of the property and it took over a month just to get that response.. there is water running and our tenant cannot sleep at night. Horrible communication slow response times no action. read more

It took too long to fix the incident but the last person Paige Walker did great thank to this lady after many days calling finally someone knows what is doing thank you Paige for your help read more

More pathetic mismanagement from this company. We've had PMP since middle of last year around time of scheduled "annual" meeting. Election was nearing end, we receive an email imploring people to vote since only a few votes are needed to reach quorum. So I decide to vote! Several days later, we receive an email saying "elections is canceled, with NO EXPLANATION given. Several months later, another "annual" election (15 months is NOT annual!). Fast forward to this year's "annual" election (this year 9 months is "annual"). Also a special assessment to be voted on. Arrive at meeting. (PMP) manager casually mentions that they know quorum won't be reached. How is that? Well, apparently, our supposedly "professional" management team sent out ballots with WRONG RETURN ADDRESS. And,of course no communication with the OWNERS. Unacceptable Unprofessional Inexcusable. read more

I am paying $300 a month for HOA at Villa Verde for "maintenance" that I have never seen done. They do not answer any calls. I have called many times to complain about my neighbors and the trash they leave everywhere, the neighborhood looks so horrible and they charge so much for literally doing NOTHING. Every single tree here had not been maintained in forever. read more

See all

The company is not interested in the residents who live in the communities they serve. They only care about money! They are fake. They constantly blow you off even the CEO. And they record all phone calls and they don't even tell you this which is against the law. I got suspicious and asked and they said yes we record all calls. Be very careful of this company. read more

Bid high, then held the board hostage by demanding an increase of more than 20% or else they would quit. Cited it was more work than anticipated even though the rep was aware of the ongoing legal issues created by the removed board. Somehow, and I'm not pointing fingers, previous landscape vendors and groundskeepers also wound up being replaced with significantly more expensive vendors that performed worse than their predecessors. The PM is also a control freak when it comes to muting owners on monthly HOA Zoom meetings. I would never hire this company. read more

The Villa Verde community has never been in worse conditions, the areas are rarely cleaned, the trees are never trimmed, I am owner of one unit and they don't even let me know when the board meetings are because on one occasion I made this observations and since then they won't let me in the meetings, we pay 300 dollars a month for ABSOLUTELY NOTHING. read more

I had an AC problem and I contacted different vendors to come help, turns out it was an HOA thing. Tyler did call me, he communicated to me about everything that was going on and then got me the right people. Everything went great, but it wasn't smooth. Not the management company fault. Overall I got exactly what I needed and everything turned out to be great at the end. Thanks Tyler read more

The property manager for montierra at shadow mountain is a tow ticket evangelist and very quick to have it towed. Very controlling nor very clear when giving info. Has given two diff answers for the same question asked by two diff people. Also, he's very very very rude in the most "professional" way. I will NEVER buy a home for this hoa or neighborhood again. Lost costumer! Glad I moved. He was the reason I sold my home! read more

As a Board member at the time, I met with Tyler of PMP when my HOA was considering a change in management companies. He was informative, professional, and knowledgeable of current law and trends in the industry. I was impressed with what PMP could offer a HOA with 52 units. Although I moved out of the association, PMP was chosen to manage it shortly after my move. I wish them luck! read more

PMP's first month managing our community made the old management company look like dinosaurs. PMP utilizes technologies that save everyone time. Tyler has been working overtime to ease the transition which has made the change even more welcome. He quickly references our community documents and is very resourceful. He conducts our HOA meetings professionally and safely through Zoom. Upon meeting him in person for the first time, I appreciate that he showed up in a mask - as safety is a priority right now. read more

As a former board member, I am disappointed that my multiple complaints about getting dog feces picked up went ignored by our board and our PMP manager. This is one of the simplest management tasks, and in my world, if you can't communicate with your owners and tenants in a meaningful way, you are failing. Owners who have to complain multiple times have escalating resentments. It is just so unnecessary. These problems are just the tip of the iceberg. My concern is if you can't get the dog poop picked up, how are you going to handle the more crucial projects that impact our property values, plus the safety of our community? I will be happy to remove/amend my review when PMP recognizes they must work for the entire community in a timely manner and handle individual homeowner complaints in a special meeting. read more

Called PMP, our new HOA, not expecting much as most of these types of companies truly don't care. In my experience, for them, it's all about the monthly $'s that you're obligated to pay whether or not they do what they say. However, it was quite refreshing dealing with Tyler at PMP. He was understanding, caring and actually "followed up" by asking the right questions, fixing it and calling me instead of having to hunt him down for an answer. Problem fixed in less than 2 hours. Bravo!! read more

I have enjoyed having PMP and Tyler as the community manager. Experience, integrity and communication skills are crucial with the many challenges that come with managing communities and being successful. Tyler has aided tremendously in the communities progress and in facilitate resolving issues. Its been a pleasure working with PMP and Tyler Wing. Thank you! read more

Overall poor service. Since switching management companies from AAM or community has gone downhill. Landscaping has suffered over the years. Our gates are always broken and stay open for months at a time before they are fixed leaving residences exposed to thieves who have stolen over $400 worth of my items off my front porch, they have even stolen food I ordered while I was at home and I had to ask the thief to return it to me because I was hungry! Communication is poor and when we do get updates on something there are always grammatical issues in the email. I am sure the board wanted to switch because our original management company seemed high priced but in the long run we have paid more money with PMP with less service. Oh, and they do not even put Christmas lights in the community like AAM used to do. I understand how HOA's operate and I am not complaining about an HOA fee. I am disappointed that the fees we have paid have not benefitted the community at all and has actually contributed to a loss of money. read more

Tyler and PMP have always responded quickly and thoroughly to questions about various items. I greatly appreciate their responsiveness and communication. I also feel that Tyler brings a wealth of experience to the role of Regional Director for Arizona. And, I'm confident that he reflects the standard for PMP representation. Because of their employees, responsiveness, organization, and overall professionalism, I feel that PMP delivers an excellent value! read more

Tyler is EXCEPTIONAL! He truly exemplifies the BEST in Customer/Homeowner Service. He is incredibly responsive, knowledgeable, professional and is the best conduit between the homeowner, board, and municipal, state and federal regulatory agencies. Tyler inherently cares about the issues facing the homeowner, and exhibits truly outstanding follow through. We look forward to Tyler's expertise and enhancing our lives. Sincerely, Shari F Verona Condominiums read more

Tyler at PMP is probably the most organized and dedicated community manager. He represents his organization exceptionally well.

Shelly and Jose in particular are great. both are responsive, understanding, patient and kind!

PMP has been a tremendous help for our community! With very short notice, they were able to take on the task of supporting and guiding our arguably neglected complex, and have completely redefined good management. Tyler Wing is our current property manager, and he has exceeded all expectations. He continues to support not only us few board members, but even goes so far as to provide his direct contact information to any and all residents with concerns. With prompt, courteous, and above and beyond management, we could not have asked for a better company to get us on the right path. read more

I've been working would a representative about the possible transition of our community to professional management. Unfortunately our community is currently so poorly run that there was a need for a lot of information. The knowledgeable individual really helped me above and beyond providing me details, cost savings, and overall advice. If we can ever make a nice to a property management company I'd put PMP at the top of the list. read more

I have seen such a big improvement since our board hired this team. They go above and beyond and are always responsive to the community's needs. They make being a homeowner in my community easy. read more

Tyler and the Scottsdale team have been incredible. They have gone above and beyond to make sure the property is safe, homeowners are heard and taken care of. read more

We have worked with PMP for years as a vendor and their managers are great with communication and respond in a timely manner. I would definitely recommend this company. I have the pleasure of working with Tyler W. whom always makes it very easy to communicate and and resolve any issues. Thank for your partnership! read more

"PMP is doing it right! Relentless follow-up, technology driven project management, and a proven leader in Tyler Wing are contributing to a successful track record within the industry. PMP has a system that results in effective organization, urgent resolutions, and streamlined vendor partnerships. I would not hesitate to recommend PMP to prospective clients." read more

PMP has been professional, prompt and caring as our property manager. They take their job very seriously, and recently wanted to be sure our needs were met as quickly as possible after our storm damage issues. They exceeded our expectations, and for that, we are grateful. Having dealt with other property management companies in the past, we prepared ourselves for the worst. Thankfully, PMP came thru with flying colours! Keep up the excellent work! read more

Tyler from PMP has done a terrific job for our community. They recently began managing our property and are incredibly responsive. We were greatly affected by the storm 10 days ago. Many units took on water, lightning struck a tree causing significant damage. Tyler was here with a restoration crew before the storm stopped, stayed with us most of the night going above and beyond expectation! Many thanks Tyler! read more

We are a property management firm in Scottsdale, AZ and PMP Management manages an HOA in a complex where we have 2 units. They were very responsive and helpful when I called about a recent HOA violation notice. They were very helpful to our owner when setting up his portal to make his monthly payments. I highly recommend PMP Management for your HOA management needs. read more

It is truly hard to find property management companies that care about their communities and manage them to excellence, but you have found one in PMP. Tyler is committed to excellence and is always on top of any issues that may pop up and is continually proactive in ensuring nothing gets dropped. If you want your community in good hands, look no further than PMP. read more

My experience with Tyler Wing has been phenomenal. He's so dedicated to his employees and communities and always is there for everyone with a smile. He follows up with speedy responses and gets things done. So refreshing! Tyler works hard but it's obvious he loves what he does! He is an amazing supervisor an dedicated to his employees and his communities. read more

They do a great job managing communities. They use a common sense approach to ensure that those living in the community, love where they live. read more