We recently had need of the services of Property Recovery 911, and we can't say enough good things about this company. We had used Property Recovery 911 some years ago with great result; they made such an indelible impression then that we didn't hesitate to call them this Spring when our basement flooded. Unfortunately for us, our problems were just beginning. One flood, various broken pipes and three months later, PR911 was at our side at every turn, in every capacity imaginable. Not only does the company deliver abundantly on quality and service, we were provided the same crew throughout, which was very important to us and gave us great peace of mind. We immediately felt completely comfortable with them - and knowing we didn't have to deal with different people each time some new problem arose was a huge relief. Our assigned crew was always polite and courteous, friendly, sympathetic, knowledgeable, helpful to the point of going above and beyond, not to mention diligent and careful. They were prompt and hard working and always pleasant. It was literally a comfort and a pleasure to deal with them, despite the circumstances. They treated our personal items with great care and respect and kept us informed at every stage. We felt so comfortable with them that we could leave them alone in the house and know we could trust them implicitly. In addition to all of the mitigation, the main crewman, being so observant and thorough, saved us a lot of future hassle when he would point out additional leaks so small they would have gone unnoticed by us, not to mention he caught an electrical problem with the outlet in our crawlspace about which we had been unaware (prompting us to have an electrician out who confirmed it was badly wired and has since been fixed). He was attentive to every little detail, shared all of his findings and results, and made every single step of the process easier and less stressful in every way. We cannot say enough wonderful things about him and how he performs his job. The other crewman was also wonderful and just as hard working, diligent and attentive to all of our needs. We couldn't have been happier with his job performance, either. We discovered crumbling basement walls behind drywall that their mason expertly rebuilt. He is so nice and did such a wonderful job we look forward to having him back to finish the rest of the basement. The owner is patient and available at all times; always has the time to explain the process, offer advice, and calm you down. He even handles the insurance end to take some of the burden and stress off of the client. The bottom line is they truly care - and it shows. No one wants to be in a situation where your house is literally falling apart around you, and we certainly hope to never have to deal with anything else like this again, but if we do, we will, without hesitation, be calling Property Recovery 911 and be requesting the same crew. Thank you ever so much. you guys were the only bright spot in this nightmare, and we appreciate you more than you can imagine. read more

When my boyfriend and I moved into our rental home we had a major issue: the previous tenant had several cats that had pooped all over the unfinished basement and crawl space. After cleaning out about 2 pounds of poop the smell was still so strong that we couldn't live at the house. We called Paul, who came over with an odor killer. He sprayed every inch of our basement and then offered to spray any other smelly areas, including a stained the living room floor and some of the cabinets in the kitchen. After spending several hours doing the initial spraying, he then offered to spray again at no extra charge AND he set up some additional odor absorbing tablets throughout the basement AND left us with some of the cleaner in case we needed it in the future. Paul was hardworking, honest about what he could and could not do, and a pleasure to have in our home. The smell is gone from the basement so we were able to move in! It still creeps up occasionally but I think that's because our AC is broken and the air circulation is poor right now (we have extra odor killer so we can spray some more thanks to Paul). He is seriously the best and I would highly recommend him to anyone! read more

I can't say enough good things about Ryan and his team at Property Recovery 911! From start to finish, they were absolute professionals. Their communication was top-notch--keeping me informed every step of the way and answering all my questions with patience and clarity. The response time was incredibly fast, which made all the difference in an emergency situation. They arrived promptly, assessed the damage, and got to work immediately, minimizing further issues. What truly set them apart was the ease of mind they provided throughout the entire mitigation and rebuild process. Dealing with property damage is stressful, but Ryan and his team handled everything seamlessly, making sure I felt supported and confident in their work. The quality of their craftsmanship and attention to detail was outstanding. If you're looking for a reliable, responsive, and skilled team for emergency mitigation and rebuild services, I highly recommend Property Recovery 911. They exceeded my expectations in every way! read more

Paul and his entire crew have worked wonders. After a heating pipe had been flooding my basement for a few days, to which made the basement my very own sauna, Paul was at my house quickly. He immediately had my back when I told him I had no idea what to do, and took all the time I needed for him to explain things and to answer all of my questions... which was a lot and he never once made me feel rushed. When his guys arrived at my house (early!) the next day to set up, they couldn't have been any more professional. They explained what they were doing and gave accurate estimates as to how long the process would be. By the time they were done, the crew cleaned up after themselves and made sure to lock all of my basement windows and doors. 10/10 would recommend to anyone who ever has water or fire/smoke damage. read more

I had some water damage in the lowest level of my home which ruined a powder room and family room. I hired Paul Messa at Property Recovery 911 to do the water mitigation and rebuild. Paul is the owner and very hands on. He answered every phone call and text almost immediately. He was at my house every day, including weekends as needed, worked with my insurance company as well as others who were involved with the water issue. Paul was not satisfied with the work until he felt everything was done. He went above and beyond in his time and effort to help me feel good about my home again. His team did a great job rebuilding the powder room and it looks beautiful. May you never have water damage in your home, but if you do, I would highly recommend Paul and his team. read more

They were amazing. Paul answered the phone and took all the time I needed, answered all my questions and was completely available for this project. The technicians who came in were kind, professional, and took great care with their work. In a stressful situation, they brought calm and confidence. Bill and Kyle took the lead and I trusted them completely. When the contractor came through to rebuild, he was amazed at how careful and clean the work was. He said it was some of the best he had seen. AND Paul helped me out with insurance claims! I HIGHLY recommend them. read more

Fungus and mold was found in my basement. Paul did not use the situation to fear me into using their services. He told me ways that I could even address the situation myself since it wasn't that bad. He was very honest and helpful, a rare trait nowadays. For this reason, I chose his company, not only because I did not want to do the work myself but because he showed that he care for his customers. This is one company that I will definitely recommend to family and friends. They puts their customers first. read more

Had my finished basement flood last winter due to a winter storm last winter due to power and sump pump failure. Paul and his team came to my home within a hour of my calling, gave an appraisal, worked with my Insurance company and had things cleaned up and taken care of quickly and efficiently. Not only is his company professional and efficient, he is trustworthy and a good guy! I highly recommend Property Recovery 911. read more

I hired Paul Mesa and his crew to help me with water mitigation in my basement. Not only did they do a fantastic job but they did it right without skimping on anything. Paul and his team are fantastic, highly recommend. read more

They were quick to answer the call when I had water damage did a good job on the cleanup and mold remediation. Easy to work with very helpful in explaining what needed to be done. read more