I am hardly a health care expert but GREAT and propfessional service in this sector is a bit rare…read moreme thinks. If you find the typical MRI "closed" testing environment way too caustraphobic and are looking for an "open" alternative to Naples Community Hospital , Proscan right across the street is just the ticket. When NCH didn't work out for me, I simply took my paperwork across the street, was greeted in a more than cordial manner and given an appointment for bright and early the next morning. The cerviical MRI on Proscan's newer equipment was only a fifteen or twenty minute affair and I walked out with a CD copy of the images, the same one they would be sending up to my physican. Saw my physican three days later and he was evidently just thirlled with the clarity of photos and Radiologists written work up on the two troublesome discs too, So there you have it. No sense in making these types of processes any more tedious than they have to be....Oh and the staff there couldn't have been nicer too.

Contacting proscan via the phone for any reason is impossible !!!! Wait times (on 6 different days…read moreand times ) was over 20 minutes. It was longer than waiting for any govt agencies !!! If you want to talk to someone ... be prepared to drive to the location and speak to receptionist at the desk. Phone communication is non existent You pay a lot for treatment and get nothing for your money regarding customer service for getting results Very poor phone service !!!! Note - hire and train more phone staff !!!

Was taken in even before I finished my paperwork. Everyone…read morewas very professional. All went extremely smoothly

I was very happy with all aspects of my visit and treatment. Front desk were pleasant, professional…read more and efficient. Wait time was minimal. My tech or EMT , Michael, was wonderful. He was very informative, considerate and pleasant and made the procedure go smoothly and stress free. He is an asset to your facility

This ProScan NCH Imaging is located on Sierra Meadows off Collier Blvd in Naples. This location…read moreprovides 3T MRI services and other diagnostic imaging and radiology services. The location is very new like and extremely clean. The wait for our visit was quick and easy. The staff is exceptionally nice and extremely helpful.

I had an ultrasound last year and they were great. This year they are no longer in network for blue…read morecross blue shield and no longer do ultrasound at the location. Disappointing

Professional Staff…read more Led me through the process easily Made me feel comfortable throughout the scan Just waiting for results to be sent to my doctor

R.R. asked me to arrive 20 minutes early to register, which I did. I was then seated in the waiting…read moreroom to be called by a tech. Several others who were seated after I was, were called for their procedure. I waited and waited.....40 minutes! and still not called. My time is valuable too, so I left and won't be back.

They were so good before NCH and now they are out of network for BCBS, one of the most popular…read moreinsurance companies. It doesn't make any sense.

We needed to get my Dad an emergency MRI. Proscan was amazing. They were so accommodating taking…read moremy father at 9pm earlier this week at the 1020 Crosspointe location in order to squeeze him in for a much needed MRI scan for his Dr. Rachael, Ellie, and Vanessa went above and beyond to find a way to make this happen so we could get my dad some much needed pain relief! Thank you to the Proscan family for making this happen!

I would give this place 0 stars if possible…read more Went to this location with my 80 year old mother only a week after a full knee replacement for an Xray. Terrible front desk staff service. Everyone looks pissed off and they snapped at everyone they speak to. You walk in and they won't even talk to you unless you sign in and sit down. I needed to ask if I was in the right location and they wouldn't even speak to me Then my mom went in for her X-ray and the tech literally threw her leg around, making her stand without her walker along with bending her knee well past 90 degrees. She came out crying and white as a ghost. Shame on you. Completely unacceptable behavior from the tech who bashed my mom's surgeon and was very flippant with her. Do not use this facility -period!

The front desk personnel at NCH Imaging in North Naples are awful. You aren't greeted when you come…read morein, basically ignored. When an influx of people arrive at the same time, the two young women in the front get very busy and extremely flustered, but their are 3 other people sitting on their computers behind the desk not doing anything to help. The young women are rude, and lack any sort of professionalism or compassion especially for the elderly patients. They are curt, unfriendly, and treat patients with disdain. I am surprised that NCH employees these people as the first ones to "assist" and check in patients. Its no wonder their Google reviews are awful. If you want a stress free experience I recommend driving a little further to the one in Bonita!

Very unprofessional disappointing experience...I had a 10:15 appointment for an MRI. checked in at…read more10:05, at 10:45 I asked how long it would be, told a few more minute, they were running behind, at 11:00 i inquired again, just a few more minutes. At about 11:15, 1 hour after my appointment time, I was told there was an emergency, really for an MRI, and it would 10 minutes. I asked again after 20 more minutes, and then they started getting nasty. FINALLY at 12:10, more then 2 hours after I checked in, I walked out. If they knew, that were so far behind, I should have been told this when I arrived, orbst the very least, after I was waiting,I shouldn't have questioned my appointment time... I'd never recommend this office to anyone. I tell them to steer clear. .

been going to them decade now and they have always been great. all way around. kind patient easy…read moregoing and accommodating. I don't understand what others talking about.

Best staff! All the way around! Thank you for being so…read morekind! Sherry " not sure I spelled correctly". The kindest and most personable called me in! Dawn the Mammogram tech was wonderful! Best I have experienced in years. James the MRI Tech super kind and considerate All around It was so refreshing as so many places have lost the kindness and connection factor! Blessings J

If I could give 0 starts I would. My daughter was scheduled for an MRI and they called me saying I…read moreneeded to pay in advance so I did. The next day was my daughter's appointment which they canceled last minute saying they could not take the images need at that location and we needed to reschedule at one of their other locations. This was Time sensitive so we went elsewhere and asked for a refund. It's been over one month and not only did I take the time off to take her to the appointment, but I still haven't received a refund and when I call, they give me the runaround and tell me that I have to wait two weeks. I just had my last phone call with them and now they're telling me that I have to wait 30 to 40 days to get my money back because they have to look into it. I am completely dissatisfied. I've never had this happen before so I will never recommend them.

excellent care, staff explains and does thorough examination, a lab and X-ray are available on…read morepremises. they are opened daily and have appointments available for patients! I am very grateful to Adv Medical!

Paul treats his patients like they are family members. All of the staff are always there to help…read moreand support.