Best care I'm claustrophobic and the young lady that helped me get thru the Mri was outstanding…read more Forgot her name but she deserves a raise. Thank you Penelope Schellenberg

This was the worst radiology experience I've ever had. I was instructed to arrive 20 minutes early,…read morewhich I did, then waited 30 minutes to be processed by someone who couldn't figure out how to use their admin system. The MRI team was running 2 hours behind, but no one was considerate enough to notify me to arrive late, so I sat for over 2 hrs in a freezing cold waiting room before being taken back for the MRI. The radiology tech (Stacy) was unpleasant, grumpy, and had a shameful bedside manner. She said she would turn the music on and give me updates while I was in the tube for a long procedure. Not only did she never turn the music on, but she left at the end of her shift without a word about a new tech finishing up. I will never return and recommend avoiding this facility.

My wife was brought there by ambulance because she was throwing up and could not hold any food…read more The ER staff was nice. I asked if she was hydrated? They said we can tell after a blood test! Blood was taken and never tested!!! It was still on the desk when we left. After getting a shot she was asked to eat some food to see if she can tolerate it! They brought her Mexican food, beans, rice and pork!!! Of course she could not eat it. The nurse brought her apple sauce. We were sent home when my wife threw up again, this time the apple sauce. We would never go to that hospital again!!!

I am rating 5 star as to quality of care I received post op last Friday and Saturday, Jan 8-9-10,…read morethe compassion and caring of the nursing staff was amazing!! Mel, Jill and Blerta were excellent nurses and Amanda was a great aide. They made me feel validated with my pain, cared for my comfort And never were bothered my my calls for assistance Thank you ladies PS THE food there is amazing!!

I would give this place 0 stars if possible…read more Went to this location with my 80 year old mother only a week after a full knee replacement for an Xray. Terrible front desk staff service. Everyone looks pissed off and they snapped at everyone they speak to. You walk in and they won't even talk to you unless you sign in and sit down. I needed to ask if I was in the right location and they wouldn't even speak to me Then my mom went in for her X-ray and the tech literally threw her leg around, making her stand without her walker along with bending her knee well past 90 degrees. She came out crying and white as a ghost. Shame on you. Completely unacceptable behavior from the tech who bashed my mom's surgeon and was very flippant with her. Do not use this facility -period!

The front desk personnel at NCH Imaging in North Naples are awful. You aren't greeted when you come…read morein, basically ignored. When an influx of people arrive at the same time, the two young women in the front get very busy and extremely flustered, but their are 3 other people sitting on their computers behind the desk not doing anything to help. The young women are rude, and lack any sort of professionalism or compassion especially for the elderly patients. They are curt, unfriendly, and treat patients with disdain. I am surprised that NCH employees these people as the first ones to "assist" and check in patients. Its no wonder their Google reviews are awful. If you want a stress free experience I recommend driving a little further to the one in Bonita!

I am hardly a health care expert but GREAT and propfessional service in this sector is a bit rare…read moreme thinks. If you find the typical MRI "closed" testing environment way too caustraphobic and are looking for an "open" alternative to Naples Community Hospital , Proscan right across the street is just the ticket. When NCH didn't work out for me, I simply took my paperwork across the street, was greeted in a more than cordial manner and given an appointment for bright and early the next morning. The cerviical MRI on Proscan's newer equipment was only a fifteen or twenty minute affair and I walked out with a CD copy of the images, the same one they would be sending up to my physican. Saw my physican three days later and he was evidently just thirlled with the clarity of photos and Radiologists written work up on the two troublesome discs too, So there you have it. No sense in making these types of processes any more tedious than they have to be....Oh and the staff there couldn't have been nicer too.

Contacting proscan via the phone for any reason is impossible !!!! Wait times (on 6 different days…read moreand times ) was over 20 minutes. It was longer than waiting for any govt agencies !!! If you want to talk to someone ... be prepared to drive to the location and speak to receptionist at the desk. Phone communication is non existent You pay a lot for treatment and get nothing for your money regarding customer service for getting results Very poor phone service !!!! Note - hire and train more phone staff !!!

Best staff! All the way around! Thank you for being so…read morekind! Sherry " not sure I spelled correctly". The kindest and most personable called me in! Dawn the Mammogram tech was wonderful! Best I have experienced in years. James the MRI Tech super kind and considerate All around It was so refreshing as so many places have lost the kindness and connection factor! Blessings J

Horrible check-in. Website difficult to use. Untrained receptionist. No one makes you feel…read morecomfortable during the procedure

Radiology Regional in ESTERO ,FL the front desk staff were quiet, and professional. My relative was…read moreseen on time. The test had a number of steps to it. The professional medical staff were efficient, friendly and considerate to both patient & family. I recommend the ESTERO, FL office.

Was taken in even before I finished my paperwork. Everyone…read morewas very professional. All went extremely smoothly

Very unprofessional disappointing experience...I had a 10:15 appointment for an MRI. checked in at…read more10:05, at 10:45 I asked how long it would be, told a few more minute, they were running behind, at 11:00 i inquired again, just a few more minutes. At about 11:15, 1 hour after my appointment time, I was told there was an emergency, really for an MRI, and it would 10 minutes. I asked again after 20 more minutes, and then they started getting nasty. FINALLY at 12:10, more then 2 hours after I checked in, I walked out. If they knew, that were so far behind, I should have been told this when I arrived, orbst the very least, after I was waiting,I shouldn't have questioned my appointment time... I'd never recommend this office to anyone. I tell them to steer clear. .

been going to them decade now and they have always been great. all way around. kind patient easy…read moregoing and accommodating. I don't understand what others talking about.