Went to downtown NCH for a mammogram and then had to go to North Naples for an ultrasound…read more The one thing that bothered me was the impatience of the techs at both locations. I could see the disgust on their faces if I didn't position my body properly and had to be adjusted. The need to remember that they do this everyday; however, their patients don't! Left a bad taste.

My issue was getting credit for an overcharge of around $180. It took a long time a finally…read morearrived in the form of 3 separate gift cards! Now I have to keep track of each. Other issues: Navigating the scheduling process was needlessly complex. Payment methods were convoluted. Saw people being turned away for trying to make appointments.

At Veterans Pkwy, off Immokalee Rd. in North Naples, was there for an appropriate amount of time…read morebut the staff were excellent and there were enough of them. Was impressed, MOST IMPORTANTLY, the tech for the CT Scan was ALEX... she was the BEST, loved laughing with her. Please tell her the funny guy there today for the ct scan with contrast was Dave. Enjoyed it with her time there! THANKS ALEX!

Online check was appreciated. I was in and out of the office quickly. I hate waiting , here. I…read moredidn't have to.

Great care by Lydii , Jessica, Cassie, Lovely, Sophia and Bianca ! Sure hope food service…read moreappreciates the caring job Will does -

My wife was brought there by ambulance because she was throwing up and could not hold any food…read more The ER staff was nice. I asked if she was hydrated? They said we can tell after a blood test! Blood was taken and never tested!!! It was still on the desk when we left. After getting a shot she was asked to eat some food to see if she can tolerate it! They brought her Mexican food, beans, rice and pork!!! Of course she could not eat it. The nurse brought her apple sauce. We were sent home when my wife threw up again, this time the apple sauce. We would never go to that hospital again!!!

I would give this place 0 stars if possible…read more Went to this location with my 80 year old mother only a week after a full knee replacement for an Xray. Terrible front desk staff service. Everyone looks pissed off and they snapped at everyone they speak to. You walk in and they won't even talk to you unless you sign in and sit down. I needed to ask if I was in the right location and they wouldn't even speak to me Then my mom went in for her X-ray and the tech literally threw her leg around, making her stand without her walker along with bending her knee well past 90 degrees. She came out crying and white as a ghost. Shame on you. Completely unacceptable behavior from the tech who bashed my mom's surgeon and was very flippant with her. Do not use this facility -period!

The front desk personnel at NCH Imaging in North Naples are awful. You aren't greeted when you come…read morein, basically ignored. When an influx of people arrive at the same time, the two young women in the front get very busy and extremely flustered, but their are 3 other people sitting on their computers behind the desk not doing anything to help. The young women are rude, and lack any sort of professionalism or compassion especially for the elderly patients. They are curt, unfriendly, and treat patients with disdain. I am surprised that NCH employees these people as the first ones to "assist" and check in patients. Its no wonder their Google reviews are awful. If you want a stress free experience I recommend driving a little further to the one in Bonita!

Had a catscan which went fine but it seems impossible to get results. Called the imaging results…read moreline numerous times and of course you are put on hold . !5 minutes is my limit. Horrible service avoid this co if possible.

Contacting proscan via the phone for any reason is impossible !!!! Wait times (on 6 different days…read moreand times ) was over 20 minutes. It was longer than waiting for any govt agencies !!! If you want to talk to someone ... be prepared to drive to the location and speak to receptionist at the desk. Phone communication is non existent You pay a lot for treatment and get nothing for your money regarding customer service for getting results Very poor phone service !!!! Note - hire and train more phone staff !!!

Best staff! All the way around! Thank you for being so…read morekind! Sherry " not sure I spelled correctly". The kindest and most personable called me in! Dawn the Mammogram tech was wonderful! Best I have experienced in years. James the MRI Tech super kind and considerate All around It was so refreshing as so many places have lost the kindness and connection factor! Blessings J

Horrible check-in. Website difficult to use. Untrained receptionist. No one makes you feel…read morecomfortable during the procedure

Was taken in even before I finished my paperwork. Everyone…read morewas very professional. All went extremely smoothly

I have been going to them for years and last month I had the worst experience with them, first I…read morehad to get a CT they made me pay in full even though I have insurance and only a copay they insisted the procedure was all applied to my deductible. Had to go back for an MRI same thing I had to pay in full even though this time I had my insurance information and had spoken to the insurance and facility prior to the test stating I only had a 300.00 copay, when I arrived they insisted I pay for the MRI in full or i could not have the service, they would not accept my 300.00 copay and said it was a deductable. I got the insurance company invloved and to this day they still have NOT submitted my claims to the insurance company and refuse to refund the 577.00 they overcharged me. I have read similar reviews regarding this and will be taking further action. BEWARE of the shady practices going on there now!!

Great MRI Facility and the staff is awesome!! Jimmy and Andrea were so nice and helpful and highly…read morerecommended this place!

Very unprofessional disappointing experience...I had a 10:15 appointment for an MRI. checked in at…read more10:05, at 10:45 I asked how long it would be, told a few more minute, they were running behind, at 11:00 i inquired again, just a few more minutes. At about 11:15, 1 hour after my appointment time, I was told there was an emergency, really for an MRI, and it would 10 minutes. I asked again after 20 more minutes, and then they started getting nasty. FINALLY at 12:10, more then 2 hours after I checked in, I walked out. If they knew, that were so far behind, I should have been told this when I arrived, orbst the very least, after I was waiting,I shouldn't have questioned my appointment time... I'd never recommend this office to anyone. I tell them to steer clear. .

If you arrive 5 minutes after your appointment time, and talk with the front desk ladies, good…read moreluck. They will send you to the back to reschedule your appointment no accommodations or sympathy whatsoever. Definitely need more training on how to treat customer or handle customer service. If you're lucky to see Bella at the checkout desk or mngr Carla, then you're in good hands. Dr Miller and Traxler, both professional and great to work with.

Rude Receptionist Tried to schedule an appointment but…read moreReceptionist was very Rude. Not a good way to establish new patients.