It's just a scam, I can't say more. I moved out over a month ago and they are still trying to bill…read moreme for things after I turned over the apartment. The apartment manger attempted to overcharge me by 2,000$ and breaking the terms of my lease until after 3 weeks of emailing her to explain she is commuting a crime. Then after moving away grey star reaches out with the same charges. Now I have to fight grey star because they added additional fees after dropping the first fees because again they need more money. This place is pathetic they will attack your wallet at all cost. As far as living my building was roach infested. I told them right away and my response was "sorry". After reading reviews they've known about the issue for a while. Be prepared to pay every fee and avoid the property manger at all cost she treats her employees horribly, she is extremely rude. Verbally telling me as a nurse I should be able to email her during the business day even if I'm working (guess I thought my job was More important than it was) when I responded 1 business day late to her. FYI if your 60 day notice is late (from my experience) prepare for at least a 90% rent increase for ever day it's late. Read your contract too, if you were unaware your 60days was up then they did not properly inform you and you do not owe them that money. This is my honest review. I loved all the workers except for Diedra and the company as a whole is coming after your wallet and will take every cent they can in anyway they can.

This is my second year at the community and I'm very happy with my residential experience. The…read morestaff and maintenance are great! The amenities including the gym and lockers are pretty good. The location is a clear win for me! I like it when the management brings the tenants together once in a while for special events and also the food trucks! However, I do feel that the overall cleanliness of the space can be improved. Overall, I am happy to call these apartments my home!

Amazing apartments and wonderful people around. Nice amenities and very good dog park.read more

My daughter and I have lived here for almost a year and we have only experienced positive…read moreinteractions with staff and other residents. Management is attentive and helpful with any concerns or maintenance requests. Things are addressed promptly. I truly enjoy the amenities of the apartment complex. Villas at the Rim is also located in great proximity to medical facilities, shopping and restaurants. We are very happy living at Villas at the Rim.

Well, thanks to Park at West Ave (P@WA) my family was homeless for 24 hours…read more We visited the property two months ago to find a temporary home for our family of four as we were relocating to the San Antonio area. We viewed their 2 bedroom townhomes, but finally decided on leasing the 3 bed townhome to afford us more space. While we didn't get a chance to view the unit we would ultimately be leasing, we were assured it was almost identical to the 2 bed we toured. Because we lived 2 1/2 hours north at the time of reservation, we postponed signing the lease until we could do an in-person walk-through. Thank God we did. Lori was our leasing agent and the individual who gave us the tour of the units. She was also the one who took us to the unit we reserved to do our pre-move in inspection. She should've just told us to start looking elsewhere. Black mold in the bathroom, unknown mold in the kitchen cabinet, hornet's nests everywhere on the exterior walls and eaves, cobwebs throughout, broken blinds, cabinet shelves and doors? I was shocked that Lori would even bother to bring us to such a place! It explained why she kept rushing us to get back to the leasing office to sign the contract. The fact that she thought we would after seeing all of that was insane. I asked to speak with Sarah (the apartment manager) when I became infuriated at the realization that her employee expected our family to be okay with this s#!tshow of a townhome. That, coupled with the fact that all of our worldly goods were to be delivered to this location within 48 hours, enraged me. Sarah brought over the maintenance supervisor and attempted to mitigate all this drama, but it was spiraling out of her control as I peeled back the layers. We had nowhere to sleep that night, so I tried to find a hotel asap. Thankfully we did, but we were still left with not having a place to receive our home goods. Sarah offered us another unit, same situation: pests, cobwebs, dirty cabinets, hornet's nests, etc; in addition to the unit's being way too small. We agreed to let them clean up a unit for us to move into the following day. I left feeling dirty and pissed off. As I lay in our hotel bed that night I came to the conclusion that there was no way I was going to rent a place that was too small for our family for close to 2K a month, just because P@WA didn't have enough respect for potential (or current) residents to take pride in their property. The plan was to temporarily rent the smaller unit until one of the 3 bed units could be "brought up to standard", then have us move into that one. So, to recap: 4 moves in less than a year? We're a lifetime military family and we have never done that with the Army, let alone because a "luxury" property is too lazy or inept to maintain a unit. We called the property manager and told her we would not be returning and asked her to refund our complete deposit. She did so. It's been a week and a few days- we just received the refund check today. I wouldn't recommend P@WA to anyone, let alone military families. I think the property is a pig painted up with make-up. That's actually an insult to pigs. We were left scrambling to find a place to live with our two children and I'd be utterly disgusted if anyone involved in this debacle still has their jobs.

I've been living here for an year and 3 month and here is the reason why I'm giving 1 star and…read moretaking my time and effort to give it! I wish I can cancel my extended contract. Overall, this place is in good location. And decent amenities such as gym with tower service. However, my truck got broke into and this is very common here. they don't even care about it. Really, It's been happening alot here not just me. When I saw the other truck was on bricks with no tires on, I thought they were replacing them. But it was actually some one stole their tires and left truck on bricks. I got all of my stuff from the truck stolen. The office told us to make a police report, and they can't do anything. Well ok. This can happen anywhere too I guess. They have a patrol for the club house to make sure to kick everyone out at 10pm, but not for security of tenants. Fine. Second, the trash valet is trash as it is. I don't know who the contractor are, but they simply throw your trash bin away after they pick it up. I put out trash bag and recycle bag separately and they don't even pick up the recycle bag. Instead, they just kick the regular trash bin (or throw it back to floor) your are lucky to find your trash bin out of your door after you put them out. I found mine front of the next door because there was 2 of them and one is like on picture. I really don"t see the point of paying $35 a month when I actually have to go dump out my recycles every day. Overall, this apartment looks great when you see it while you do a tour. But what you see is just sugar coated. It is not worth it to pay this much money for this place. I truly regret my contract here. Do more your homework before you move in here. Oh. I had to add up some more after I read the other reviews. Yes. There is a lots of dogs. I do love pets but there is alot of people don't clean up after their beloved one do their job. I stepped on the poop few times already. There are so many other things to mention too such as fixing dish washer like 5 times and still not working, gate clicker issue that happened many times and other stuff that other ppl mentioned. But can't point them all out because there is SO MANY!!! Updated on Sep 29. Wow. Trash vallet guy took the top of the tiny trash bag, then left the other bag. To be clear, the top of trash bag was very small amount bag that the bin lid was closed all the way. It's not like I put out two big trash bags that can't even be closed. I checked my neighbors to see if trash valet guy have been came through. Worthless. I can't even find this apartment on the better business breu. I researched whois for the parkatwestave and it only shows they are from Arizona. I'm going to find out and report them to BBB as well.

I am areal estate agent and I called Amy to let her know that my client had obtained a new job and…read morehad to start work on Monday. I expainedI would need a fast turn around. I sent my client here and he was so impressed with the service delivery and the apartment he would be getting. He applied on the spot with Amy. He loved the property and location, since he works on the northeast side. True to Amy 's word she got my client approved and the move in was within two days and in time to start his new job.. I so appreciate her efforts. I will definitely send more clients to Amy. And the rents are so reasonable. Demi the Locator

I'm very thankful for Amy on the seamless application process.Amy was wonderful and explained to me…read morewhat I should know since it is my first apartment. She answered all my questions and love the property and apartment. Very clean .. great special and great price.

My first year living in this apartment complex was wonderful, and I had no complaints at all…read more However, during my second year, the experience has completely changed. It seems like there is a new issue almost every day, and considering how expensive these apartments are, the number of ongoing problems is unacceptable. The office staff is another concern. Instead of providing solutions, they are often unhelpful and sometimes rude. They do not clearly explain policies or procedures, and the terms and conditions seem to change frequently, even though I originally signed a different lease agreement. There are also too many rules and restrictions. While some neighbors are very friendly and respectful, others are rude and inconsiderate. It is common to hear arguments and disturbances throughout the community. Although the property is attractive and generally well maintained, there are still issues such as cigarette smoke odors, despite smoking not being allowed. Another major inconvenience is the guest parking policy. Residents often need permits for visitors, and when the office is closed, it can be impossible to obtain one. This creates constant concern that a guest's vehicle may be towed. Overall, while the complex is beautiful and clean, my experience during this second year has been very disappointing, and I would not recommend it based on the management and ongoing issues.

I lived at Viridian for 6 years staring in late 2019. At first things were great.....and then a new…read moremanagement company took over. It would be too long to get into, so I will just list the pros and mostly cons. Also, management seems to be offering incentives for positive reviews. As you can see, most of the "5 Star" reviews have no details written, how odd. AVOID AVOID AVOID THIS COMPLEX. cons: They do not require a security deposit because they are going to charge you for EVERYTHING Cheaply built, wall is crumbling due to building leaning in the wind Cheap appliances, dishwasher broke twice, dryer is terrible $1300+ for a 1 bedroom, under 600sqft. Rent has been increasing for the last 3 years, but no improvements to property have been made Dog poop on every piece of grass all over property and in dog park and sometimes on sidewalks Gates are constantly breaking and not working, cars have been stolen and from the parking lot. As of writing this the front gates have been broken for a month with no update from staff. Mail gets stolen from mail room and from your front door The property has fallen into general disrepair, sprinklers leaking, dog park fountains torn apart, trash everywhere in hallways, parking lots and on the stairs. Walls are thin and people love to slam their doors at all hours Gym only has half of the machines working Pool is gross and not kept up Stray animals in abundance, I was bitten by a stray on the property and had to get a rabies vaccine. Yes, I did let the complex know about this, no, nothing was done about it Valet trash service will randomly not take trash from hallway, even if its not a scheduled holiday, it's also not optional, you must pay an extra $30 a month for this There is only 1 dumpster on the property that breaks frequently, so trashed will be piled up for days They understaff so office is not reliable for in person visits The office staff will not answer the phone and there is no option to leave a message half the time I personally witnessed the manager April ignore the phones while the other girl was taking all the calls pros: HEB is down the street Maintenance people are timely and polite

I highly recommend The Beverly! It has been a wonderful place to live. The community has a…read morebeautiful pool, a great clubhouse where you can relax or play pool with friends, and even a dog wash station, which is such an amazing convenience for pet owners. What really made the experience exceptional was Serna. From the very first day we toured the property, she was friendly, knowledgeable, and incredibly attentive. She made the entire leasing process smooth and stress-free. When we were approved, she was there to personally hand us the keys to our new apartment and warmly welcome us home. Her professionalism and genuine care made us feel valued every step of the way. If you're looking for a place that offers great amenities and outstanding customer service, The Beverly is definitely worth considering!

We have lived here for just over a year and have had our share of issues, but who hasn't. That's…read moreokay though, Serena the new manager has been on top of all of our issues. Everything has been taken care of, yes we did have to wait for a few things but with a change in management that's going to happen. We have renewed our lease and plan to stay for the foreseeable future!

I like that is downtown. I like the amenities, especially the view, but the apartment itself looks…read morelike a jail cell.

This is a beautiful property! Ask for Adriana to give you a tour around this property. I was able…read moreto see four Different Apartment homes and take advantage of their special Saturday afternoon. I look forward to my move-in next week. My favorite part about the entire property was that it's one block from the Riverwalk and tons of stuff to do outside! Although I'll be spending plenty of time at that pool of theirs!

Pricey AF and seems colorfully dated. The only. Oil thing was the sound proof windows to not hear…read morehighway. Also, storage room. This is not the place we chose. Just too much color and the leasing office seemed dated. The parking garage didn't seem safe. Seemed open to public. The place needs someone from an upscale decorator to come in and tone it down. Manager gave toys and was so nice.

I have been on a mission for the past six weeks to find a new home. I have been to nine different…read morecomplexes that fit my specs. While I did not choose Mosaic, I wanted to let people know the front office was helpful and responsive. The site was perfect for accessing the Pearl and Museum reach. Fireplace was a modern touch, and kitchen were spacious. WD hookup for small. Yet the amenities were lacking, and the hallways were dark.