Never would give me a total price. I asked. They said only contractor got price. Even though I wrote check.

They took care of their mistakes and honored doing the right thing Good business of br read more

I was shopping around for backsplash tiles. This showroom carried lots of options. It really gives you a nice amount of choices in shapes, sizes, textures, finishes, and colors. That was a wonderful thing to have when you are shopping for tile. They even order samples for you while in the store. That was a plus! The only issues were: One- had to go look and ask for assistance after looking around and waiting for some time. No other customers were in the store. Two- I called back later to ask a question and it appears other employees are not knowledgeable about the products in the showroom. Otherwise, not a bad experience. NOTE: You cannot buy from this location of you are not a contractor, business owner/installer, etc. You must contact one of the above who deals in the tile you want to purchase and buy from them. Prices may vary. read more

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I was referred to ProSource to update my master bathroom. I had a great experience with Connor Lloyd. Connor was exactly the person I needed to help me. He was very knowledgeable about the products and helpful when making decisions of what works best in my bathroom. Don't hesitate to ask for Connor if you are an indecisive person like me. The reviews I have read prior to mine have issues with the products ordered from ProSource. I have just ordered my products and have not received them yet so I cannot give a review about that...so, stay tuned. read more

UPDATE: I was not expecting anything to come of talking to the manager, but I decided to try it anyway. I did call the Baton Rouge Prosource store manager and invited him to my house to discuss my issues. He was prompt, polite, listened to me, assessed the problem, promised to look into the problem and get back to me. Later same day, he got back to me with a total resolution to my satisfaction. Everything was cleared up by the next business day. My bad that I did not think to call the store manager earlier. He assessed the situation and gave me a fast resolution. Store Manager gets a 5-star review! I would do business with his business. read more

I can hardly give ProSource of BR even one star. I recently did a very costly remodel of my kitchen. My contractor ON THE GEAUX, recommended I get the flooring and kitchen ceramic tile came from ProSource. What a mistake. The expensive vinyl tile cracked at the lock-in seams on one side of the kitchen and then quickly spread to the rest of the large flooring area. Prosource would only replace the tiles that were damaged. They sent an independent flooring inspector to assess the situation and of course, he sided with ProSource saying the flooring contractor (Dave Bradley) laid the tile wrong. Bradley had laid the rest of the flooring in my house over ten years ago and it is perfect. I'm sure it's not his fault. DO NOT BUY ANYTHING FROM PROSOURCE BR BECAUSE IN THEIR EYES.....THE CUSTOMER IS WRONG AND IT'S NOT EVER THEIR FAULT. ALSO DO NOT BUY the vinyl REJUVENATION FLOORING SUPPLIED BY FLOORS 2000. It's an inferior product and ProSource will not stand behind it. Lynne B read more

If I could leave a negative 5, I would. I had the unfortunate experience of using a Prosource designer for custom window treatments across my 10 windows in den and kitchen. The process started last April 2021. The custom roman shades are mis-shaped, too small-don't cover the windows, as wavy as Waikiki Beach on the sides and Pontchartrain Beach across the tops and bottoms, literally have holes and sun shines through where the cords are tacked to the shade. This is after waiting months and months for installation. I was ok with waiting due to covid - waiting for custom roman shades. My card was charged without my consent for the balance of payment after these things were installed - I wanted to withhold final payment until I was satisfied. It is January 2022 and I am definitely not satisfied nor has he returned to 'fix' the roman shades as he promised after looking at them with me and agreeing they are horrible - this is after repeated attempts asking for him to remove and refund. As of today, I called the Baton Rouge Prosource store manager for help. I am so disgusted; I just want a refund and these things taken out of my house. I will update my post with the facts after the manager handles. For now, buyer beware. read more

It's hard to give this place a good review. I don't think I've ever had a better than good experience here from day 1. Sure, the people are friendly. Sure the products here are as good as anywhere else. But that's where it stops with me. My client has ordered materials from here for their last 3 rental properties. I have had the honor of being that contractor for the three houses. It doesn't matter what the material is, whether it's wood flooring, tile or installation materials, I have yet to have something that wasn't damaged. It's fortunate that I am anal when it comes to cutting materials so I don't waste nearly as much. If I wasn't, you can bet I would have to go back and get more. The warehouse service is ungodly slow. It will take an average of 15 mins to get your pull ticket printed, than another 10-20 mins to get the stuff to your truck. If they call you to say your stuff is in, it's most likely isn't. I drove over an hour, after my client told me that they told her my 2nd order was in. When I got there, only 1 item of the order was there, after 30 mins.....wait for it.......it turned out that even the 1 item they thought was in, wasn't in. What a waste of a day. Waiting 8 days, we finally found out the stuff was in for 2 days before we called to find out if it was in. As a contractor, this place will waste your time and cost you money. I am a person who thrives on being in and out. My jobs don't get done lollygagging and picking my nose. I'm not apt to refer anyone to this place. At least not for now. Until they get their act together. read more

Extremely knowledgeable staff. Unbelievable showroom and selection. Aly was very helpful.

Terrific Service. One of the best stores for flooring in Louisiana.

Worked with a designer for a remodel and designer recommended Pro Source for materials. They have a nice selection but are pricey. So far, so good. Paid for materials and waited. Materials arrived and installer picked up. Didn't check item for item on ticket. Installer ran out of material near the end of the tile job. We double checked our order ticket and discovered THEY (Pro Source - Eric) changed the order for a more expensive material, smaller quantity, and never told us, the designer, or the installer. Called Eric and he said he thinks the material he ordered is superior, which is why he changed it, yet our installer disagrees. Eric says, "you can buy more if you want..." which we had to do to keep the job going. The idea of changing our order to a more expensive material, not notifying anybody, and then not apologizing for this action is VERY unprofessional. I suggest you better check your material order ticket upon pickup if you use this company to make sure they didn't switch something on you. read more

What a wonderful experience it was to work with ProSource - from the selection process to the installation. They were very helpful -- and patient -- in coordinating carpet and tile with the style and color choices in our home. The product was ready on time when they said it would be. Then came the installation process -- I have never had such cooperative, conscientious and caring installers ever! They were installing carpet in our bedrooms, and moved furniture, then replaced it, asking me if it was placed correctly, cleaned Everything up, and, on top of that attention to detail, installed the carpet masterfully. I will always recommend them and will encourage anyone to use ProSource if at all possible. Thank you ProSource for the customer care you provide. We appreciate you! read more

Excellent customer service. Jeanne was very professional and helpful. She made the process of picking out floors so very easy!