This place cannot keep deadlines or stay in touch. I had them do my last house and the quality was…read moregreat for the price. I don't know what happened - skip them.

Lack of communication once we hired them. They do not answer the phone or come when they say they…read moreare. Twice they've said they were coming and didn't show up or call. We are behind on our renovation because of them. Go someplace else. You'll only end up frustrated and mad using them.

Eight months after my dad passed away, I helped my mom remodel her home, and we trusted Floor &…read moreDecor with a major purchase of over $8,000 in flooring and materials. Big mistake. To be fair, the local service was mediocre at best, but the real disaster started with the product and the sales rep's terrible advice. If I recall correctly, his name was Jared. Jared assured us that the NuCore luxury vinyl flooring we purchased for over $4,800 didn't require a moisture barrier because of its cork backing. Turns out, that was completely false. After installation, we quickly noticed the flooring separating in random spots all over the house. Imagine how devastating it was to see my mom move back into her home after such a difficult time, only for this catastrophe to unfold. When we filed a claim with Floor & Decor, hoping for some resolution, we learned that NuCore is actually their own in-house brand. That's when I knew we were in for a fight. After months of runaround with their so-called customer service, they predictably denied our claim, blaming it on everything except the actual problem. Their excuses? The expansion gap wasn't wide enough, and moisture in the concrete slab caused the issues. Both claims are flat-out lies. As someone with years of DIY flooring experience, I can tell you without hesitation that the real issue is NuCore's defective locking mechanism. It's faulty, plain and simple. But instead of owning up to their subpar product, Floor & Decor is happy to let their customers suffer the consequences while they keep raking in profits. This company clearly has no interest in standing behind their products or taking responsibility for their mistakes. Don't waste your time or money here unless you want to be stuck with a defective product and zero accountability. As a house flipper, I have no intentions of ever shopping there again and would advise anyone to take their hard-earned money elsewhere.

Great product selection and also lots of transitions etc in stock - good customer service…read more Use them nation wide and consistently a good experience Never buy their tools- equal quality to harbor freight quality

Customer Service is almost non-existent. Last July 2021 I purchased15K worth of kitchen cabinets…read morefrom Cabinets to Go, but was not planning on installing them for sometime, but they were having such a nice Fourth of July Sale. In February we assembled the cabinets with little trouble, but had one cabinet that the front was damaged, we had another cabinet with a damaged part, one cabinet with the wrong part altogether, and of the 45 knobs and pull we received 11 of them are wrong style. I contacted my local store via email and she forwarded it to their corporate headquarters, supposedly, but really to an automated call center, who proceeded to send me a frequent automated emails to say they were working on my case. So then, I've started calling them, first I dealt with whomever they gave me to speak with, but that hasn't gotten me any further. I have repeatedly insisted that I speak to a supervisor, but they refuse. Finally, two months later I'm still waiting and my kitchen cabinet installers who I've had scheduled for months were only able to install half my cabinets. So it will be and extra cost for me to have them come out again... if I ever get the parts I need. BUYER BEWARE!

I love that the staff always had their masks on and no matter what time of the day you called they…read morewere polite over the phone extra friendly and extremely helpful, Crystal was the person who attended to me and she was Phenomenal and always Professional she saw my vision and she satisfied me to the end, I will continue to shop here and recommend others

Coupons Coupons Coupons! If you buy anything here without a coupon, well, you're just plum crazy…read more They're ubiquitous. They're the titular reason for BBB's existence. Find them in the mail, find them in the newspaper (that's a thing people used to read for news), find them online. They never expire! So that means, if you find an old and tattered 20% off'er, USE IT. Those are the Holy Grail of BBB coups now. They are scaling down their offers and 20% off is going the way of the DoDo (kids, that was a goofy looking, but pretty, bird that man drove to extinction in the 1600's). Regardless of which coupon, just make sure you have one. This store is just about like all the rest. It's a monster corporate chain so everything is always in the same place. I've not met anyone working here that made me feel strongly in any way. I guess that's good. Or not. I don't know.

Horrible customer service, extremely RUDE cashier, checked out 5/28/18 about 2:15- 2:20 only one…read moreregister was open and a older lady with glasses walked up opening a second register up, she was extremely unprofessional when I asked a general question and very rude and short with me. I didnt get her name because I was that upset and shocked. Figured it might be on receipt, it was not. I am never on this end of town & businesses are closing in this area, you think you would provide excellent customer service to encourage customers to come back. Its sad because I WILL NOW AVOID this location. This lady may need to find another job if she's that unhappy, I fell sorry for you lady

The designer sales rep Courtney was the best help!…read more She made me feel comfortable and confident. Quick and accurate responses! I will definitely be back and ask for her! If you need anything to make your house special go see Courtney!

This place is pretty big. They have lots of granite inside the warehouse and then a lot more when…read moreyou walk outside. All the granite they have is so beautiful! Of course none of the slabs have prices on them they only have the name so you don't know if the slab is $4,000 or $14,000. I'm not complaining about that because that's a good sales strategy and everyone else does the exact same thing.They all make you fall in love with a slab of granite that you can't afford but I guess if you really love it you'll find a way to pay for it. Maybe I can become a "lady of the night" to earn some money or give up my first born child in exchange. Nevertheless, come check out all the beautiful granite they have because there's lots to choose from.

I've had great service from LCR. Todd has been extremely supportive and has provided great follow…read moreup! My new build is beautiful with faucets, smart toilet & sinks all from the Luxart Collection. https://www.luxartcollection.com/

I needed a toilet flange called and made arrangements for pickup. When I arrived and called, the…read moreperson asked what vehicle which I complied. A lady came out saw me and motioned for me to come get it instead of bringing me the flange to me. What happened to curb service?