Working with Stefanie from Tile America made my bathroom renovation a breeze. Her expertise and…read moreguidance made what could have been a stressful process very easy to navigate. She understood what I was looking for and delivered! Thank you Stefanie!

When you ask for help the sales people say they are too busy. Unbelievable! They act annoyed that…read moreyou are shopping in their store. If you start with one sales person no one else dares help you if you return if the original sales person isn't working that day. Prices were also changed randomly- raised when I gave credit card to pay.

I had the pleasure of working with Donna, and I can't recommend her enough. The showroom is…read moretop-notch, offering only high-quality products. I had visited a competitor who tried to upsell me on some of the most expensive fixtures out there, but Donna was different--she listened. I told her I was on a budget but still wanted great plumbing, and she delivered. She helped me choose fixtures that exceeded my expectations without breaking the bank. She supported me throughout the entire process, and everything arrived on time--even when I had a couple of change orders. I'd definitely recommend them. And they are priced very fair-I compared them to Amazon and Build.com and they were always cheaper.

This plumbing supply store was recommended by a friend. However, the salesman I met there was…read moreincredibly rude and condescending. He was not helpful and acted as though every question that I asked was idiotic. I will never set foot in there again because of the way I was treated. There are other plumbing supply stores in the area with much nice sales personnel, excellent selection and displays - like Plimpton & Hills on Research Drive

Scammer Promises the world, takes $2,500 & runs with it. Offers NO OPTIONS to keep you within…read morebudget - only offered a proposal that resulted in 3x the original. His response? "Buy your own material". Why would you say you can do "cradle to grave"within a budget, then change your story AFTER receiving (cash or check - no credit card) a $2500 retainer? Bait & Switch SCAMMER. Also, somehow my original review "disappeared" odd!!

If I could give negative stars I would. Please RUN as fast as possible AWAY from this vendor. He…read moreis unavailable for calls or texts for days at a time - especially so after you SIGNED a CONTRACT. First, the cabinets he said would READY in 6-8 weeks took 6 MONTHS! He didn't bother to tell us that the kitchen island was a special order and would take longer. So we LOST our contractor and needed to find someone new. And then during construction - he NO WHERE to be found when we had legitimate questions. OH yeah, when we had our last CHECK to finish the payment he decides to BECOME AVAILABLE? Please call me if you have questions about this vendor/person. 617-275-6968

This place doesn't deserve not even one star. Manager Shawna is not professional or friendly with…read moreany customers. She seems lost there is no good communication with the staff. Beautiful place shitty managers. I do not recommend this place what so ever. Do not waste your time.

The place still does not provide tracking number when you order, and they can't tell you definitely…read morewhen your order will arrive (which is crazy in this day and age i know). The tiles sales person is horrible. First, she is out of office. Then we left multiple voicemails, and she NEVER even called back. We had a question on a tile we saw in the showroom and want to inquire about the price. Simple question right. 2 weeks later, still can't reach this sales person. And oh, btw, she is the ONLY one who can do tiles. Crazy way to do business at this place if you ask me. We are taking our business to Tile America who has much more friendlier staff.

Nice inventory. But …read more.. ... Beware of the misleading advertising "40% off storewide, April 20 - May 5". The retail price posted on each item is already (supposedly) 40% the original price that is also posted on each item. Note - this is prior to the "sale". Then, when the sale begins, the "sale" price is NOT 40% off regularly posted price. Rather it is 43% off the supposed original price. This equates to the truth being the sale is a 3% discount; NOT a 40% discount. Just something to keep in mind so you aren't tricked into thinking you are getting a 40% discount. You are not. You are getting a 3% discount.

Had a horrible experience with delivery. Apparently they only offer curbside delivery.....for tile?…read moreI had to carry in over 300 pounds of tile myself. I called corporate in an attempt to get a refund for the $115 I paid in delivery fees only to have to carry in the tile myself. Would never purchase from here again.

the customer service is horrible . trying to speak to management is impossible . They made me buy…read morestuff I didn't need it to returned it with a restocking fee . The worst place to go

1) After our order was placed for bathroom remodel it had been 3-4 weeks so I called to check up…read moreand the order had not been placed yet - oops. 2) Our cabinet was made by Bertch USA and was very shoddy workmanship requiring me to figure out how to correct their mistake of a facing board overhanging on one side instead of flush. Apparently their motto for quality control is "well, close enough!".

Horrible experience. We have 2 brand new vanities and went to Paramount stone to get quartz…read morecountertops. We had three samples from the manufacturer as well as looking at the photos from the manufacturer website and decided on the Hanstone Coast product, manufactured by Hyundai L & C, headquarters in Georgia. After having the measurements done, Paramount came to install the quartz. At first I thought the numerous black marks on the surface were smudge from the workers hands. After trying to wash it off with soap and water, we realized that it was an inherent smudge in the product we received. Paramount would have nothing to say. I called Kaylee, customer care for the manufacturer in Georgia who told me it was a defect in the manufacturing of the slab of quartz that was sent. She told me that all Paramount had to do was send in a form and Hyundai would send a new slab for free. Paramount never offered to do this. I found out that the industry standard for the fabricator(Paramount) is to have the customer come in to check the slab prior to fabricating it. This is important because there might be a hole for a sink that needs to be cut out and the customer may want to tell the fabricator what part of the slab should be cut for their countertop. As the photos show(although seeing in person is even worse), the black smudges are a definite eyesore. No reasonable customer or fabricator would have accepted this. The owner never came to look at the finished product in person. Instead he had one of his workers come and take a picture, as well as the person who did the initial measurements. Despite the manufacturer Hyundai L & C offering to send a free new slab for us Paramount never cooperated with Hyundai. Paramount never took the time or interest to fill out a form. Then wanted to charge us over $2,000 to remove the two defective countertops (each 23"x55") and install the new ones. The original installation took less than two hours. Plus they already had the exact measurements to do the fabrication. Also, there would be extra material for them to sell as a remnant for another customer. In addition, Paramount said they would not be responsible for any damage to our new custom made vanities. Fortunately, we have found another stone fabricator to complete our project. Our general contractor was able to have his two workers remove the two countertops without doing any damage in less than 90 minutes, including putting down protective paddings on the floor and cleaning up. Our contractor, who does a lot of remodeling of kitchens and bathrooms was appalled at the way this was handled by Paramount and said he will never give them business again. Look elsewhere to avoid having the same experience we had.

Thank you to Paramount Stone for making my fireplace dreams come true. They sourced the marble I…read moretold them I was looking for and perfectly bookmatched it, even the molding which is no easy task. It's flawless and everyone there is a pleasure to work with. I will definitely use them again for any marble or stone work I want to do. I LOVE what they created for me.

We contracted with Maya at Hacker Kitchens Greenwich in February to build our dream kitchen. She…read morehad great reviews and can travel anywhere. Maya is very, very, very precise and careful. Measurements are to 1/16 of an inch and we were thrilled. You will never find anyone like her. She is an engineer, designer and an architect. If you want your kitchen done fast and cheap; go somewhere else. If you want it done just once and beautifully; make an appointment with Maya. I have done 5 kitchens over my life and this was by far the best one. A few things you should know regarding a total redo of a kitchen like we did. 1-The process will take time, probably longer than you think, and you can not rush it 2-It will cost more than you think for crazy things you will pick out later in the process. I just spent $112 for special electrical faceplates on Amazon because they were gorgeous. Hacker Kitchens is responsible for cabinets, appliances (which are frequently incorporated into the cabinets), backsplash and countertops. You may need a general contractor for specialities like electrician, plumber, carpenter, etc. She may be able to help with recommendations or I would be happy to share names of the professionals that I used in the NY, CT area. If you speak with Maya and want to see a finished kitchen, ask her to call Louis or Susan. We would be proud to show you.

We did a major kitchen renovation in 2021 and had zero experience going into the process. After…read moreweeks of looking at every conceivable cabinet line, we settled on Hacker as the style that most clearly embodied what we were looking for--clean lines, modern approach and fully functional for a family with 4 kids. After some research, we were not only thrilled to find Maya--the company's representative in the US--but amazed that she designed kitchens in the DC area. From the first phone call, she immediately got us and what we were looking for. For people with a vision/taste but little practical experience, she guided us in our choices--making the process understandable and giving us recommendations where she knew what we wanted wasn't going to look right. She was the perfect balance of being supportive but also allowing us the benefit of her experience. After the ordering, Maya really took charge of communicating with the contractors--countertop, hacker and installers--and just took so much stress out of the process for us. She wasn't satisfied until every measurement was perfect and every checklist item had been addressed to our satisfaction. Sitting here in our new kitchen, I can't believe how amazing everything came out and we couldn't have done it without Maya.