Amazing service, I have been going here for fifteen years…read more They're always busy, but isn't that the mark of a great mechanic?

Wow!! After my last review of this repair shop, my friend got a call from Budget saying they wanted…read moreto make things right. I believe in 2nd chances as I hope most of us do. Here is where truth is truly stranger than fiction! My friend took the car in, and expressed an interest in selling the car after repairs were made. She was told by an employee that his daughter was looking for a car. A deal was struck to sell the car for X amount, with the promise that any repair would be taken care of by said employee. Well, wouldn't you know, a week later, the daughter does not want the car, and my friend is left with a $600 bill!! I will let the good folks of Victoria and surrounding area do the math on this one. Oh, and a side note. While I, and my friend are at the shop, a guy in an older Ford pickup comes in with transmission fluid running out of his truck, I assume after a repair job at Budget??? I wonder what he paid to have the repair repaired???

Awesome service, good people who you can trust that aren't going to screw you over. A business with…read morevirtuous integrity! Definitely recommend!

I would be ashamed if I ran a business like this. $5000 in a complete transmission overhaul, and…read moreit didn't even last 7 months (only 10,000 km since rebuild). I bought the truck just from the original owner, with the freshly built transmission and all the receipts in hand. Contacted the owner Neil and I got a terrible attitude from him, and then he hung up on me. He said the warranty isn't transferrable to the new owner, and he will not stand behind his shop's work. Looks like the wiring harness wasn't secured inside the transmission and caused the wires to short out, almost lighting on fire.

Had a great experience purchasing a Kia Soul from Malibu Motors…read more Customer service was outstanding, and Steve Carless, who assisted me in the process was very friendly, knowledgeable, and I felt very comfortable around him and all the staff as soon as I arrived. I would highly recommend using Malibu Motors, they were exceptional. Buddie R.

didn't want to sell me the vehicle I wanted they tricked me to buy something I didn't want. when I…read morewent back they had already sold my vehicle that I traded for $3000 less than it was worth. I lost all the bells and whistles, the windshield is all scratched up, wipers were crap, basic radio doesn't work properly. I went back to get my truck back it was already sold for a huge profit AND they called me a whiner and complainer, now I'm stuck with a car I do not feel safe in and didn't want.

Phenomenal and honest company! Russ and Phil truly take the…read moretime to explain what your cars needs to get done but they do not pressure you to get it done until you are ready. I decided to look for a new mechanic since the Range Rover dealership upped their hourly rate to $145/hour and a simple oil change went up to over $500. I own an Evoque and Auo Spiel charged me $220 with a full inspection included. Thank you!! HIGHLY RECOMMEND this company!

Okay, I almost never do ratings and reviews, usually because we only think to do these when things…read morewent bad and we are P--SS-D off, and i always regret those posts. This one actually started that way, the first time i came to Autospiel was for a coolant leak that ended up being the water pump... That was expensive and i wasn't happy. But i had to accept that it was me who purchased a 2005 BMW X5 in 2018, things are going to fail. The next day however the leaking continued, actually worse, and my instinct was to get upset and assume they over charged me for shitty work. It took a few days but they did fix it, it was a faulty replacement pump and to be fair they made it right. Zoom ahead to last week and I decided to save some money and take my X5 to a GUY i know and let him fix my leaking valve cover gasket and stripped gears in my transfer case actuator.... both simple jobs, he said it would be around $600 total. One week later after escalating issues and problems (his, not my cars) the bill is up to $1800 and the engine is covered in oil, i'm Smoking out of every part of the car driving down the road and the 4x4 is still not working, actually his new estimate is more parts and another $700 or more to fix it (i already gave him the new gears for it). Sorry long story, IN SHORT, i got the X5 back, drove straight to Autospiel, they were busy but found time over the next couple days to look at it, sorted the issues and fixed my 4X4 with the original parts and only charged me $350 to fix everything, wash my car and give me piece of mind!!! These guys are worth the wait and the cost if you want anything done right. I will not make the mistake of going elsewhere again with my BMW or MERC (i'll Probably bring my Converse here too when they wear out) As for the costs, hey we are the idiots who buy German and European cars, if the parts are expensive that's our fault not their's.

I had diagnostics on a check engine light done the same day, literally squeezed in because I was so…read morenervous to drive more. Much appreciated!

I took my 1951 truck into H and M to see if they could make it run better when I got it back it…read moredidn't run any better, charged me $300 and when I got it home I noticed that both mufflers had been crushed. I went back to H and M and they told me that they didn't do it. I told them that they must have done it because I had never run over anything and no one else had ever driven it since I had the new mufflers installed. They still denied doing it and when I said that I would show them how they did it on their middle ramp they asked me to leave and offered to give me the $300 back that I had already paid them. I took the money. When I got home again I found 2 broken engine mounts and 2 dented chrome valve covers. I went back with the motor mounts and they physically threw me out of the shop. They must have run it at speed up onto their center ramp and because it is low they hooked the mufflers on the ramp pulled the engine back far enough to break both engine mounts and dent both valve covers on the firewall. Use these guys at your cars peril

Brought my recent purchase of a 1999 VW EUROVAN in for a comprehensive tuneup, along with some…read more"mystery" diagnosis on a recommendation by another RV shop. Problem(s) solved! Fair pricing, fast service, questions answered. Great job, done on time. Always happy to answer a question and/or have a look. Burt's has earned my trust.

They screwed my 20 year old daughter, when she ask to check her out as she was moving out of town…read more They told her her spark plugs needed changing, took her for $377. I had just changed them last year, less than 10,000kms ago. They would have been nearly new. Brural service, took advantage of her. Predatory business practice.

My daughter took her car to Rand where we get our car serviced and she was amazed at the service…read moreshe was given. Her car was test driven twice just to make sure that the vehicle was operating correctly and..safely. As her father, l appreciated the care they took of her and her car. Thank you again!! Willem Groeneveld

Brought my car in because there was some play in the steering. The issue was diagnosed very quickly…read moreand fixed for a reasonable price. Very happy with the service and the communication from Sheri!

Back in February 21/24 my Dodge Dakota was rear-ended and left me with a protruding out of shape…read morerear bumper. Reported the incident to ICBC immediately and was given the green light to have the bumper replaced. Long story short, I had tried three well known body shops in town which all had long waiting periods for the initial appointments. One after the other gave me the same story we can't find a replacement for the year of this truck. I am now at my wits end and driving on my way home I thought to stop at Craftsman Collision in retrospect I should have tried first. Fast forward four months later after getting the runaround from the other body shops I met with estimator Riley at CC and explained my situation. He immediately got his manager Matt Greenberg involved and within 10 minutes he had procured an aftermarket bumper that matched the original. Matt is a young and personable manager with very good and resourceful connections. Throughout the process his staff were cordial and responsive. After a few days in the shop I had a straight and shiny looking like new bumper. This is a very busy shop but if you want the job done right I highly recommend Matt and his capable staff to look after your vehicle.

Craftsman Collision are amazing - really! These guys are incredible - really professional and…read moreunbelievably helpful. We needed a piece glued on to our car, and they did this for us gratis/free. Absolutely no charge! And they even returned our car to us freshly washed and shiny! All of this was performed without charge - although we wanted to pay for the wonderful service. If you are ever looking for professional, supportive service - go to these guys. We live partly in Toronto, and we have commented (in astonishment) that you'd NEVER NEVER get service like this in Toronto. These guys are honest, they are professional, and they provide over-the-top customer service. Neil and Denny Hughes (with an old Toyota Camry that was returned to us looking shiny and glam - all free of charge!!!!