Excellent staff! Gene got our water pump up and running. Showed me what each part of my system was…read moreand how to troubleshoot. This is the second time I used them. Would recommend!!!!! Horses were happy to have water back on.

I honestly don't understand how this company is still in business. Maybe they just treated us like…read moretrash but here's the exact chain of events. My husband contacted them April 24th for a quote. They charged him $99 to secure the appointment. It was supposed to be Tuesday at 10. The technician called at 0930 that he was on our way to our home. My husband left immediately so he can be home by 0945- the technician did not arrive until 1015. My husband told him he's only 15 min away, if he was going to take 45 minutes, he should have communicated that. At the house, the technician said they should be able to get it done this week and when he gets back to the office, he will give my husband a quote. He waited until mid afternoon the next day to reach out again. He called and the technician said "at the high end, it would be around $500". My husband said okay, we would like to get it done this week. He said he would have the front office person call my husband back to set an appt. She called him shortly after and booked it for 0900 on Friday. On Friday, we still haven't received an official quote and there was no phone call so my husband ensured to be at home waiting. The front office called around 930 and said the technician won't be able to make it today, but maybe at 2 or 230, she will call back. The next phone call he received was the technician at the door asking if he was home. My husband said no because he was at work. He immediately left to meet the technician. Once they were inside, the technician looked at the work and said this work requires soldering which he doesn't have the equipment for in his truck. He said by the time he goes back to the office, it would be the end of his day so he'll come back Monday. Why would you come to a job unprepared? Did the other technician not tell him what the job entailed? Anyway, we never received a phone call Monday and it's now Friday, still no phone call. My husband also runs a business and he would never treat any of his customers this way. I can't believe there's actually businesses that get away with this type of customer service. We were charged $99 for nothing. They can have the money. We will just make sure we let as many people as we can know to stay clear of them. THE MOST UNPROFESSIONAL BUSINESS I HAVE EVER ENCOUNTERED!

Excellent service. I called on a Saturday because the furnace was smoking up the house. They gave…read moreme a price estimate and came right away. The final cost was well under the estimate. The technician seemed knowledgable and did a great job explaining what the problem was and how he diagnosed it, fixed it enough to get us through the cold weather and told us what we need to do next.

When you need help Gary and Patty are there. I procrastinated until the last minute swapping out a…read morepressure tank for my furnace. Well the pressure valve that had indicated the tank was bad gave out after I waited till the last minute at 25 below to change it by nature's choice not mine. Who was I able to call? Gary. Took him 7 minutes to walk me through on FaceTime and swap the part. Gary will be coming to service my furnace. Great customer service. Great guy. Great family. Call Gary if you have a question or need it done FAIR and RIGHT.

I will sing their praises to the rooftops!! Our boiler went out yesterday at -30 at the end of the…read moreworkday. Thankfully we have a wood stove but they still showed up with heaters, were here at 7:30am today to replace the boiler, and worked straight through to 6pm so we would have heat and hot water tonight. Exceptional service, professional, knowledgeable and well priced. Would most definitely recommend!

Jerome is absolutely fantastic! The entire service is always super informative, extremely…read moreprofessional, and filled with heart. He is the only reason that my family is able to keep heat on until we have a swap on our furnace. He is worth every cent, and gets down to the very my new details of every problem. Highly recommend! The most impressive maintenance service I have ever had!

Jerome is an outstanding heating service and repairman. Was very knowledgeable with my modern setup…read moreand even corrected some improper programming with my boiler by the installer. If you're looking for good heating and cooling service, this is the guy, and he's reasonably priced!

I'm very pleased with Firesafe Chimney. I got my appointment to have my chimney fixed same week,…read morethe tech was courteous, efficient, and cleaned up before he left, and the cost came in less than estimated. I will definitely recommend them to family and friends, and this will be the only company I call for future work.

Good luck getting anything done with this company. Several messages,…read more filled out the online request form. Even spoke with someone two different times. Nada! Never a call back. Absolutely nothing. Found another company to address my issues. Two days after the initial call I was paying the invoice. The invoice was half the quoted price as firesafe. If you're in Fairbanks or the surrounding area call Warm Construction LLC. They were way cheaper and responded with a purpose. I'm a contractor and watched these guys work. So lucky and glad to have found them. So, I guess a thank you is order to firesafe for getting me in touch with a capable and friendly company. Such a frustrating experience with these people.

Excellent services, friendly and responsive front office and employees…read more Will select them in the future and below expected pricing.

I had an emergency call for leak under my kitchen sink. Called several other companies in…read moreFairbanks, some never responded, others said it would be a week out. Even Prospector, which I have a "membership" with and am supposed to get priority. No such thing, won't waste any more money with them. Glacier Point answers their phones and had Joe come out within an hour. Simple problem fixed at a very reasonable price. I recommend this company, my experience with Joe was great.

The only reason SQC gets one star from me is because I cannot give them zero!…read more We used SQC to install a new roof on our house. They were the contractors for a certain home improvement store in our area. The job was done incorrectly and started failing within a few months - I should mention here that I was a roofer for several years, so I know what to look for. Perhaps I should have been more hawkish over them during the install, but I try to give people the benefit of the doubt, and I had about 7 other projects going at the same time. Besides, the client shouldn't have to look over the shoulder of a contractor. I called Sam a couple times (had to leave messages) to see if they wanted to come look at it with me before we went through the warranty process w/ the home improvement store. I did this because back when I was a contractor, I appreciated it when a client called me first when they had any issues, so I tried to offer him the same respect. This, however, was when he revealed his true nature. First off, he neglected to ever return any of the phone calls/messages. Within a few days I tried again, to no avail. An hour or so after trying, a friend suggested I use their cell phone. Wouldn't you know it, he immediately picked up! The moment he realized it was me, he got very angry and started blaming everyone else (we had other contractors at the house, but no one worked on the roof). If anyone reading this knows anything about shingle work, this part is especially for you - I tried to talk to him for about 15-20 minutes or so during the phone call (during which I was called an idiot and a liar). During this phone call, he said that you cannot patch a shingle roof without ripping everything up on a diagonal from the eve all the way up to wherever the repair needs to be done. I was so flabbergasted at this statement I didn't know what to say...that level of ignorance honestly surprised me. **If you don't know about laying shingles, you can YouTube "how to patch a shingle roof" and see what I'm talking about...there is absolutely no need to rip up everything! He was argumentative and hateful during this entire process, he never took responsibility, and he never even came out to look at what I was talking about. He actually refused to come out to our house, so the home improvement store had to figure out another way to settle the matter. I had to submit pictures and a video to them, but the home improvement store did what needed to be done, and resolved the matter to satisfaction. I have nothing negative to say about them. **They did this without the help of SQC, so even in the end SQC did not stand behind their work. I hope this helps someone. I have never written a yelp review before, and wouldn't here except I don't want other people to be taken advantage of by this "contractor".

SQC installed a dishwasher. They were efficient, professional and got the old one out and the new…read moreone in with no issues. They checked the level and made sure it ran and drained before leaving.

Slayden is great to deal with! Bill E. is the plumber that came out to my house after I started…read moreinstalling a new well pump and hit a snag. They were able to send Bill out the next morning. He is polite, informative, had a few helpful suggestions... finished what I had started perfectly and quickly. I would highly recommend Slayden P & H to anyone!