We were originally TNT customers, which became ASG, who was then bought by Protection 1. When our contract came up for renewal this year I contacted the corporate call center which was a nightmare. I spent an hour and a half sitting on hold, speaking to representatives that didn't know how to accomplish the renewal of my contract with the addition of services. I'm glad to report that the experience turned around when the local technicians came to my home. They were helpful, personable, and best of all they gave me a local contact number so that I can speak with a Tulsa representative for account services, contract management and support. MUCH easier!! I needed to call for support shortly after my service call which was handled promptly and in a much more professional fashion. Definitely don't call the advertised 800 numbers. read more

This is a terrible company. Beware of their long-term contracts. Our system failed twice because of a short-lived battery, so when we changed to a different service provider Protection 1/ADT charged us $600 because of the long-term contract. The long-term contract sold by Protection 1/ADT is nothing but a scam. read more

Protection One does not provide good customer service. I had to change my home security service to work through my cell phone since I was eliminating my landline. A few months later a guest accidentally set off the security system and I didn't receive a phone call from the company as I had in the past. I called to check on this and the representative I spoke with was very rude and told me that they didn't show that an alarm had gone off. After this experience I decided to switch my business to another company. I wrote a note canceling my service and included it with my payment. When the service was disconnected, I never heard from anyone at Protection One so I thought this was all taken care of. Then I received another invoice. Now they had to know that the alarm had been disconnected. So I called and was told that my contract required me to call to terminate my service. I replied that they were notified and I had nothing in writing that said that and to please send me a copy. I never heard back until today one year later. I received a letter saying that they have tried to contact me several times and are going to turn this $100 that they say I owe to a collection agency. I have never received any phone calls or other communication from Protection One. I called and the only phone number they had was my old landline that is no longer in service. Now how could they be providing security services to me if they did not even have my cell phone number? The representative told me that the billing department only had the old phone number. Isn't that the company's responsibility to notify billing that there's a change in a customer's contact information? Did they expect me to call their billing department to tell them? I already paid them for an extra month after switching to another service and now they want an additional $100+. Beware of contracting service with Protection One. Deanna Rocha read more

originally with TNT. when we cancelled our service due to moving we personally contacted them with our updated address. they already had our current phone and email. rather than send our outstanding balance to us they sent it to collections. absolutely no attempt to reach out to us with our current contact info. we cancelled service three years ago and are just now learning about this. they were extremely unhelpful when called today. stay away from this company. read more

We moved so I cancelled my account, and they wouldn't stop charging us for EIGHT MONTHS!!!! Every month I had to call in and cancel the account AGAIN and have them refund the charges. They only refunded 4/8 of the charges, and still somehow we received a third party collections notice claiming they had "over-refunded" us. WHAT?! We are now having to file a dispute and waste all our time and energy dealing with this awful situation. This has been an absolute nightmare and I hope NOBODY uses this terrible company. read more

I was originally a TNT customer. ASG bought TNT while I was still a customer at my last home. I recently decided to inquire about security service for my current home. When I called the last number I had for ASG, I learned ASG had been bought by Protection 1. My call intention was to schedule a technician to visit my home to give me options with my existing system. Once I was transferred to a local representative, I was informed twice that our call was being recorded. I thought it was a little strange, but rationalized that it was professional for a security company to practice a secure call. I relayed my name, phone number, e-mail address, and an appointment was scheduled. BUT, as the call progressed... what I thought was to be ME shopping for a service, quickly became an interrogation of MY qualifications, asking inappropriately invasive personal information: SSN for a credit check, name and number for an emergency contact, and method of payment with credit card information! The questions were justified as "a way to show MY investment,", so they "wouldn't end up sending out a technician and I no-show." I have NEVER had any service person ask for such sensitive information- especially on the first phone call. read more