So, it happened. Despite being a very safe driver, I was involved in a pretty awful car accident…read more Unfortunately, when tragedy strikes, so do opportunists and people who care only about your money. As a young driver, and a woman at that, it was clear that so many people wanted to take advantage of me.
If this were a case where someone had just scratched my car I would certainly have been able to navigate it on my own, but what happened with me wasn't that simple. I decided to contact a whole slew of attorneys in the Valley based on Yelp reviews and was most impressed by 911 Legal Team. The secretary took my information and within 15 minutes Dorsay--an attorney, not a secretary or paralegal--called and discussed my situation with me. She answered all my questions thoroughly and was deeply concerned about me from the get go. She was patient and I never felt rushed to get off the phone or pressured to retain her, but I knew I wanted to work with her. She does free consultations and works off of a contingency (1/3 of settlements, pretty standard).
I signed the retainer paperwork and right away she got to work on my case, reviewing all my documentation, helping set me up with medical care with no out-of-pocket expense, contacting my insurance company, etc. I was impressed with how quickly she dove right in, and with the fact that I never felt burdensome to her. We dealt with a tricky situation involving folks coercing me into a signature, and she helped me navigate this with a sense of tact and firmness. She's incredibly warm and friendly with clients, but also fights tooth and nail with anyone who does not have her client's best interests in mind. As someone who has a similar personality I am relieved to see this in an attorney.
Without going into too much detail, Dorsay and her assistant Melanie worked with medical professionals, my auto finance company, my insurance company, the other party's insurance, and everyone else they needed to. I never felt burdened by things they should have been doing, nor did I feel like I was ever a burden to them.
In addition to her tenacity, Dorsay is very communicative. She promptly responded to all my emails and returned my calls, usually within the same business day. She also gave me frequent updates on the status of my case, checked in on me, and did all the heavy lifting. Though there were times where I wanted an update, she simply didn't have one for me because these processes take time. I almost always spoke directly with her despite the fact that she has an assistant, meaning she knew my case backward and forward. I trusted her with all this work, but I never felt in the dark about what she was doing. She always vowed to do her very best for me, and was always deeply grateful for my trust in her.
I always trusted her to do her best for me, and in the end she did. She was always honest and didn't hit me with any surprise charges upon the conclusion of my case. I went to her office on Ventura Blvd to pick up my settlement from her and she was so sweet, making it clear that I could always give her a call if I had any questions. In addition to my check she gave me an itemized breakdown of where the rest of the money went. The settlement itself was more than fair given what I went through and I am confident it's because she fought hard for me.
I truly hope you won't need a personal injury attorney, but if you ever do, I highly recommend you give Dorsay at 911 Legal Team a call. She'll always do her best for you and help you get what you deserve!