The owner, Joe, called me with a genuine and respectful manner to discuss the situation. He also…read moreshared his intention behind founding the service, and offered a free repair for the broken bezel. I appreciated his sincerity and the way he takes responsibility for his work. During the conversation, he also provided helpful and professional advice regarding my other tech-related concerns. Overall, I felt that he genuinely cares about both the service he provides and the people he helps. Because of this follow-up and support, I am revising my overall experience to a 4-star review. I also hope the company's culture continues to reflect this level of care and professionalism and continues to support both customers and staff. --------------------------------------- Previous review -I brought my MSI laptop to this shop for a lid repair. At the time, there was a small crack on the left side near the hinge, and I was worried it might get worse , but the screen bezel was intact. I was initially told that once the part arrived, they would notify me to bring in the laptop, and the repair would then take about a full day. The part arrived on December 30, 2025, I dropped off the laptop on January 6, and picked it up on January 9. -After I got home, I turned on the webcam to prepare for a meeting, and noticed that the screen displayed a blue image. I contacted the shop immediately. I was asked to bring the laptop back for further inspection, but no explanation was provided regarding the possible cause of the issue. -Since the shop is about an hour away, I asked whether a remote diagnosis could be done first to better understand the situation. I was informed that there would be a charge for that service. At the same time, I looked into common causes of this issue and found that it can result from a protective film not being removed during repair. However, this possibility was not discussed. -If a likely cause had been communicated, it would have helped me better understand whether an immediate return visit was necessary. Without that information, the situation was unclear and required additional time and travel to resolve. -More recently, about four months after the repair, I noticed that the bezel near the hinge has cracked, even though I have been handling the laptop carefully. This area was not damaged prior to the repair. Given that the hinge area is a high-stress point, I am concerned that the repair or reassembly may have contributed to this issue. Overall, my experience was disappointing. While the initial interaction felt welcoming, it was followed by a noticeably self-protective approach when issues arose. Although the repair was completed, I encountered additional problems afterward that required significant time and effort to resolve. Based on this experience, I strongly recommend that others ask detailed questions about the repair process, confirm what testing will be performed, and ensure the device is thoroughly checked at the shop before taking it home. In general, I believe that clear communication and transparency are important in building trust with customers over the long term.

As a former Wall Street and audio/visual technology director for Fortune 500 and 1000 corporations,…read moreI've dealt with a lot of vendors for over 20 years. I can quickly spot great or poor customer service and professionalism. My work was extremely high profile focused on live event production. Very stressful. The staff is sharp, professional and articulate in their communication. I can honestly say I've found "my premier vendor" to service both my personal and professional needs without any worry.

I can't speak to the quality of their repairs, but have to speak to their honesty…read more The fan on my trusty old laptop stopped working and it kept shutting off and sending "do not use" messages. I only use it occasionally but when I do, it's important. First I called a local computer repair shop. They said it would be $90. Not the worst. Then I asked my friend if she would recommend her computer technician. She said yes enthusiastically and gave me the number for Technical Difficulties. When I asked him for a quote, he told me that different HP laptops may have more than one fan and that he would have to see it. Then he told me that if it's just the fan, I could try a laptop fan pad. Never heard of it! I bought one for under $30 and it solved the problem! What integrity!

A month ago I realized that I had made a very foolish mistake. I knew that flashdrives could…read moreeventually go bad but I never backed up mine which had some very important documents, including a journal that I had kept for several years. One day I was accessing some files -- one minute the files were there and the next minute they were not readable. I panicked. I thought that the files were lost forever until I discovered that there were some companies out there that recover just this kind of lost data. https://www.yelp.com/biz/crb-computer-repair-brooklyn-brooklyn-2 -- recommended Technical Difficulties. I knew the cost could be very expensive, but I had to find out if it could be done and what they would charge. Avi at Technical Difficulties explained to me all the different possibilities before I agreed to send the flashdrive to a lab. I had a certain figure I had in mind that I would go up to because the journal entries were irreplaceable. After waiting a couple of weeks, I was told that most of the files could be recovered including the journal entries. I thought it was a miracle! The cost was not cheap, but reasonable. I was very happy with the service I received. I also very much appreciated how the process was communicated to me. There was never any pressure -- everything was left up to me. I highly recommend their service for data recovery. I was able to recover something that had a lot of sentimental value. Thank you so much Technical Difficulties!

highest quality of knowledge, communication and customer service…read more diagnosed, evaluated and guided me to make the best choice for my situation I highly recommend them as trustworthy, knowledgeable and professional in the service they provided me

A Windows update bricked my laptop. After trying to fix it on my own and getting nowhere, I…read moreremembered Sysut Computers -- a business my father had used years ago and spoken highly of. I checked their reviews online and found nothing but praise for the quality of work, speed of return and fairness of pricing. The experience was very pleasant. I spoke to Howard early Sunday morning and he asked for a history of what was happening and what steps I had already taken. I dropped off the computer and paid a very reasonable diagnostic fee, which he told me would be applied toward the repair if that went forward. He told me they'd get back to me in a couple of days. Monday Adam called to clarify what was wrong and what had been tried. He discussed what the next steps would be and what the price would be to get it running and to backup my school files (lesson and unit plans, videos, etc.) We agreed and he let me know it might be a couple of days. Tuesday at noon, I got the call. My laptop was fixed! The problems (a corrupted Windows update and drivers from my laptops' manufacturer) were taken care of and I could pick it up. Adam and Howard were both pleasant, professional, and fair. I can't recommend Sysut Computers enough. If you're in the five boroughs and need a reliable repair shop, this is it.

Great service! Couldn't be happier…read more Had a left up issue on Thanksgiving morning, took a chance on Venture Tech after seeing their reviews on google. Very pleasant experience. Thank you Yehuda!

From the owner: IT Services Computer Repair…read moreLaptop Repair Virus Removal Data Recovery

I recently bought a new laptop, but soon found that I had malware aboard that I could not remove. I…read morereached out to Mark and he quickly got back to me. We spoke and he assessed the situation that I was facing, and I decided to do business with him. What struck me about Mark was his technical expertise as well as his superb communication skills. All along the way, Mark kept me up-to-date on the status of my request. He completed the assignment and his prices were below what I was expecting. Superb guy, great service, and excellent prices. If you have a problem with a computer, call Mark and he'll resolve your challenges quickly.

My computer keyboard decided to ignore the letter P. A friend recommended Mark. He lives nearby…read moreand was willing to come to my place as I have limited mobility. He was thorough and explained what he was doing. He fixed the problem. He also made a few suggestions about how to make my computer more efficient. The price was extremely reasonable. An outstanding experience. I would recommend him to anyone with computer issues.

Amazing service explain the issue with the charger breaking into the iPad, fixed it within 20…read moreminutes

STAY AWAY, TERRIBLE. I came in with one cracked lens. The guy fixed it in 10mins, great. I TESTED…read moreout my camera and there's a black smudge. I took pictures all morning and the entire month with the cracked lens and NO smudge on my camera. If there was a smudge, I would've immediately got it taken care of quick. We argued back and forth, basically I paid for the cracked lens and I will have to PAY AGAIN $150 to get the camera part fixed. This SMUDGE was created by their employee when he was working on my lens. I asked if they can just redo it, clean it up or check. NOPE. $150 new camera or zoom in to .9x every time to avoid the smudge (JOKE) or go somewhere else. No accountability and it was either pay to get fix or leave. They blamed ME for having the smudge me. Please check other places first and see their options/process. Also please read negative reviews first as well. SO furious and scam artists. "Bring car in to change the oil and now gotta get a new engine". The manager, dirt bag DGAF. Don't get fooled. 100% scam. Same owners, two stores. I tried to work with them, I just want my camera to be fixed with no smudge, not even 50/50 or showing any decent customer service. The guy who was working on my phone accidentally took a picture of himself with NO smudge and then after there's a smudge.

Great services and professional consult. Make my HP laptop run faster with outstanding…read moreperformance! Would recommend to anyone!

We used Dr. Komputer to remove viruses and malware from our computers which actually made them…read moreperform faster. Dr. Komputer also repaired our MacBook as well as upgraded our laptops to Windows 7 and installed a wireless router. We highly recommend Dr. Komputer!