I took my truck in for a transmission rebuild. The customer service was amazing. They kept me informed with updates and pricing. I also asked for extra things while they were doing it and they still had it done and back 2 days later. Jeff, Hayley, and Mark were all super helpful and super nice. I would gladly let them work on all my vehicle needs. read more

Sandi and Michael are awesome with customer service. Michael stayed after closing to wait on a tow truck for me. They did a diagnostic on my car for $98. Completely professional. Will recommend read more

I really don't have a bad thing to say about them. They are great people. I would not hesitate to recommend them, and I have several times. They did a great job on a transmission rebuild on a GMC 4L80E for me. They are probably the best transmission shop for the consumer in the area. The staff is friendly and helpful. They are professional and conscientious in trying to diagnose out problems, rather than throwing parts at things. I wish I could give them five stars, but they kind of left me stranded one time by diagnosing a problem that wasn't a problem and ignoring the problem I came in for. I don't blame them because it seems like an honest mistake, but man, I wish they had listened to me better. I do most of the work on my cars but I know when things are over my head. I know diagnosing a problem involves going through a series of steps to isolate a problem. It's also not a perfect process. I had my truck towed in because the fuel pump died. I didn't have a pressure tester with me at work, but the fuel pump wasn't making noise when I turned the key to on and I did test spark. Apparently the fuel pump was working again the next morning and they found a distributor problem. Maybe they tested fuel pressure and it seemed fine, or maybe they found the distributor problem and stopped there. Either way, the fuel pump issue was not addressed and guess what happened? It died on the freeway, in traffic, in a bad neighborhood. At the time, I was furious and wanted to get my money back for the distributor job. I wanted to get revenge by roasting them on the internet, but I didn't. I never complained because the distributor was causing a real problem and the repair was done well with the best available part. I just wish they had better respected my initial diagnosis and put some time into confirming this problem. If they had, I'd probably still be going there. I still recommend them to people. read more

My rear end went out on my 1999 Ford F-150 I purchased new in 2000 with 102,000 miles. It was a total shrapnel mess after I opened the cover, non repairable. I used YELP to research a positive post for my repair needs. It was between ProTrans and Riverside Transmissions, (who were a bit more in price while asking for estimates/quotes?. My rear end was not easy to find. The Owner Mike said he tried three different junkyard rear ends but they were not the correct ones. Later, after about a week, he said he can pick up a rebuilt one for $200 more. What could I do? Nothing really. So within a day or so, it was installed and ready. I paid $1900 with a 6 month warranty. I've had no issues, but I do not drive it that much. Thanks Protrans! read more

Very friendly and helpful staff. I had some work done on my brakes by another shop about a month or two ago. My brakes started having more problems and I took my car to Protrans. They offered to fix the problem caused by the other shop for free. They got the work done quickly and my car has been running great since! read more

I had my truck towed here after I blew one of my front tires. Although the tire was shredded and they did not have a replacement immediately available, they offered me a free spare so that I was able to get home to Orange County. The manager and everyone were very friendly and courteous. If I ever have an auto issue in Riverside again this is where I'm going. read more

Great customer service, positive attitude, tries every way best to satisfy you! I love this place! I would strongly recommend this place to repair! read more

This is only my 2nd Yelp review I've written in my life, but feel like I have to for this auto repair shop. We were traveling from out of town for vacation and broke down (transmission line) just off the freeway. Protrans just happened to be the closest transmission shop, so I had it towed there. We arrived late in the afternoon, only 90 minutes before they closed. Even though they were very busy with cars from their regular customers, they understood the time constraints and situation that my family was in, and that we didn't want to stay the night to have it worked on the next day. Amazingly, they somehow fit us in, fixed the problem quickly and affordably, and absolutely saved our weekend vacation. Mike and his crew at Protrans are awesome, professional, and empathetic to customers' needs. read more

Told me I needed a new transmission, which I paid them $2,000 for. Drove it 12,000 miles and the transmission gave out. Took it to a different mechanic and they told me I got screwed over, that Protrans never put a new transmission in. Thanks for nothing! read more

I advise avoiding this company. They have poor communication skills and could not fix my car. All they did was waste my time. They have a great marketing team but failed when it can to curing my car problems. Don't waste you time, go elsewhere., read more

Protrans is overpriced but worst of all they have mechanics that don't know what they are doing. In total I had my truck in their shop 6 times for the same oil leak, spending $6,000, and they were never able to fix the problem. I actually had to go to a different mechanic to fix the issue. It took one visit and cost me $350. Don't go here, especially if you have a diesel vehicle. Details are written below. I have a 2001 F-350 diesel and I took it in for a small oil leak. I was told that it was my rear main seal. I had them do the work to fix it, costing me $1200. I took it home and after about 89 miles later I noticed I had the same small oil leak. I took it back and told Mike that I thought that the rear main seal was leaking again. Mike had it checked out and told me it wasn't the seal that it was leaking from, that he thought it was the turbo leaking. So I gave them permission to go forward with the repairs (After all they are the professionals!! ). Once the turbo was removed I was told that a high pressure fuel line was leaking, which I never saw any fuel leaks. So once again I gave them the okay to replace that also. The next day I was called and I was told that a sensor was going bad and needed to be replaced ($490). I was called and was told that my truck was done and to pick it up. I paid $1774 for that oil leak. I didn't get out of driveway before I noticed that my turbo was making a funny noise. I told Mike that my turbo didn't sound right. He told me that the noise was your standard turbo noise. I told him that I have owned this truck from 2001 and I know what it should sound like and to take it back look at it again. Mike called me the next day and told me that the clamps on the turbo weren't put on correctly. When I picked up my truck the turbo still had the same noise that I told him to fix it. I asked Mike if he was 100% sure that everything was ok because the turbo was still making noise. I took his word because he is the professional. I left Protrans and made it half way up HWY 18 when my turbo took a crap on me. Once again I had to go back to Protrans and was told that I needed a new turbo. I told Mike that I had no problems with my turbo until he removed it. I guess it must of been a coincidence. I had Protrans rebuild my turbo for $1,400, took it home and it still had a leak. Once again it didn't have the clamps on correctly. Mike told me when I took it back to him that he doesn't work on diesel motors. Maybe he should have told me that before he worked on my truck. 4 months later I took it back AGAIN for the same small oil leak and was told it was coming from the oil pan. In order to actually have the problem fixed I had to take it to a different mechanic. I only paid $350 and have no more oil leaks. The new mechanic had to connect the turbo intake clamps, which weren't connected correctly, and replace a high presser oil line that had been leaking for a long time. read more

I had a leak in my rear main seal. I took my truck here based on reviews based on Yelp. Never should have. I had called and they told me to drop it off 730 am and they would take care of me. I took the day off from work and showed up at 730am. I brought pictures on my phone showing the leak and where it was coming from. I was told oh well to bad we can't get you in, but you can come back later. So I assumed they were busy, so asked if I could make an appt, they said yes. So I made ana ppt and took another day off work and once more dropped it off at 730 am. I was then asked do you ned your truck today or can we keep it until whenever? I stressed that I needed it back that day, but they could take all day since I called off work. Finally end of day I get a call. They told me they couldn't find any leaks, everything was dry, but they decided to give me a new transmission pan and do a trans flush just in case. They didn't ask me they just did it and then charged me almost $200. Reluctantly I paid. I showed them the pics again and was told I must be seeing things because it was dry, no leaks. So I pay and go home. Guess what. a few days later, another leak on my driveway. I climb under my truck and what?! The rear main seal is leaking again. I took more pictures, made an appt for Saturday and took it back in. Mind you when I arrived they were having their entire property repaved, but they said they would check it out anyways and not to worry. I dropped it off and a few hours later I get the call. " We can't find any leaks. " The best part then was maybe someone just over filled it and it's leaking out... wait, I thought there were no leaks?! Michael tried to get me to forget about the leak but sell me shocks and struts for $1000. I just declined. Mind you as I mentioned they were having their entire property repaved. I ebeded up having fresh dried black tar all over my exhaust pipe, my truck's paint and undercarriage. When I commented on that I was told that was there when i brought it in and not their problem. I had just had my truck detailed and clay barred a few months earlier. Beyond angry I found a new place, where guess what... they found my leak... right at the rear seal, and fixed it. I will never go back to protrans read more

Called twice spoke to Maria wanted to get estimate on front brakes, rear struts and alignment. She said he is with customer, I will have him call you back. I called back again about 1.5 to 2 hrs later. Maria answered again and said he just got back but he is on phone, we have your message, we will call you back. Here it is 2 days later haven't heard from them. Just got work done today almost $700. Guess they are too busy and don't need my business. I got them from Automobile Club on approved list wonder why they are on the list? read more

I come here to get my headlights replaced all the time. The receptionist is super nice!! The waiting room is nice as well. Services done at fairly decent prices. I would definitely recommend them to anyone. read more

Had my Nissan minivan towed to Protrans due to thumping sound when changing gears on a Monday noontime for diagnosis. Thought it was going to be an expensive transmission fix. Got a call from Mike on Wed. and advised that crank sensors be repaired first before going into the transmission. Gave my green light and that fixed the problem!! A $500 fix instead of a possible $3500. Drove my van home that Friday. These guys are good!!! read more

My 2015 Chevy Tahoe was diagnosed at a dealership with transmission failure and I was told I needed a new transmission due to the amount of metal found in the pan. The dealership I was working with ended up voiding my manufacture warranty and stating the transmission was actually not the problem, it was my tires... 1800 miles later, I am at Protrans getting a second opinion. My transmission was in fact failing, it was just a matter of when it was going to leave me stranded. Michael and his team worked with my extended warranty and did the best they could to help me get it covered. Unfortunately, my extended warranty bailed on me, due to GM's decision to block my warranty. The repair my Tahoe needed was now coming out of my pocket. Michael helped me out by pushing my vehicles priority to the top and they got it fixed SUPER QUICK!! I am so happy to have my Tahoe back, so happy with the service I received, and will be coming back for future maintenance. I would recommend Protrans to anyone who may be having transmission problems. read more

good service definitely will be coming back when in need. customer service was great by the girls over the phone and in person.

I usually have my brothers fix my cars, but I needed a quick transmission fluid and filter change so I headed here based off Yelp! I'm glad I did. Michael was extremely helpful and got my car in-and-out in a hurry. He was very helpful in keeping posted on price,updates, pick-up, etc. Will recommend to others. Thanks! read more

Just the brief statement if you have no time to read my story: They handled my calls and my mechanical issues in a professional and very honest matter which, its hard to find these days. I do 100% recommend this shop. No matter how far but I'm taking my car there from now. My son was involve in an accident and the hood and front end was damaged. The car was leaking and overheated. They could easily add up cost to it (you know what i'm talking about). He is an student in UC-Riverside. I don't leave in Riverside myself so after calling around and reading reviews I towed the car to Protrans automotive.... My contacts were Samantha and Mike. They diagnosed to check for possible problems then he got back to me with just one issue which was the Radiator and he said he had to do some body work since the Core Support damaged the Radiator and he did that for free of coast and gave me a grate pricing just to change the Radiator and flushing the coolant system. They also tuned the body work just to make it look better for free of charge. After that i asked them to change my break and check for other problems. My car is 2002 an old model Hyundai and again they could easily add other issues. In overall after 30yrs i can say that i genuinely trust these guys words and their works. Do not hesitate to contact them. Try them please. read more

Made the mistake of going to Pep Boys to get my car repaired. Long story short, they offered to repair my car for a price that cost more than twice than what I had it imagined it would cost. Took my car to Protrans Automotive, and not only did they repair my car for A LOT LESS than what Pep Boys offered, but they also changed my thermostat, and what I believe was a valve or something of the sort free of charge. Helpful people working the front desk as well. I HIGHLY RECOMMEND Protrans Automotive to anyone looking to have their car serviced or repaired. read more

Took my car because the steering wheel/frontend was shaking during freeway speeds and braking. I had already taken it to the dealer. They diagnosed rotors and brake needed replacing. After the dealer repair I still had same problem so I took to Protrans. After their diagnosis, they suspected the new rotors were defective and suggested I take it back to the dealer. They were right. Thanks to Protrans for their professionalism and great customer service. read more

The husband and wife duo are genuinely some of nicest people I have met. Initially, the thought of such people running an auto repair shop was a little mind boggling, but after my experience, I don't think there's a better place I would like to take my car in the future. My story with them began after my car broke down around 4 p.m. near the pier of Huntington Beach. I was escorting some of my friends, and around this time money was tight for me so I had no idea what to do. Fortunately, one of my friends knows the owners of Protrans and recommended that I should call them. I was skeptical since I didn't know how I could be helped from 50-something miles away, but I gave them a call anyways. After explaining my situation, Mrs. Radak offered me to use her AAA card to tow my car back to my hometown in Menifee. The problem was that the tow truck driver needed to see her card in person. Shortly after, I get a callback from her saying that her husband would be able to come to my location and use his AAA card. About an hour later, Mr. Radak arrives and calls AAA to send a tow truck to our location. Unfortunately, we had to wait another ~3hours to find a driver who would be willing to drive me back, but throughout this ordeal Mr. Radak kept his composure and constantly tried to keep my friends and I comfortable while we waited. After the driver arrived, Mr. Radak took my friends back to Riverside and the driver took me back to Menifee. This was easily my best experience with a problem with my car, and a one I will never forget. read more