Recently took up riding after several years off and relocation to Saint Augustine. Sprockets is my…read morenew bike shop! The staff is welcoming and friendly. Really helpful with advice on DIY adjustments and suggestions on modifications. Quick turn around on service and reasonably priced.

Was biking through st Augustine and had a bad double flat, they were able to fix my deep rear wheel…read morewith a valve extension, very kind local shop, I highly recommend!!

The bikes were in great condition. The store manager was helpful with selection. Pick up and drop…read moreoff was easy. The price was right and I enjoyed miles and hours riding on the beach at crescent beach FL. I'll definitely use again.

The guys at this bike shop are excellent at their jobs, kind and honest. The pricing is more than…read morefair and they'll work with you to get bikes built on a timeline. The shop is good enough that we'll drove 50 minutes from Jax, past multiple other bike shops, to come here.

Great family owned business. Frank is very helpful and informative about his e-bikes. They have a…read moregreat selection available and you are free to test ride . frank answered all my questions and concerns. I purchased my e-bike that very day. His product crossed off all my boxes for a new e-bike. I felt his bikes were high quality and priced very reasonably. He also offers repair services and maintenance. Stacy delivered my bike that very day and went over the bike's operation. I'm very pleased with my e-bike purchase. Highly recommend.

Everyone else here has great reviews about National Ebike and the owner Frank. I bought an Ebike…read morefrom Frank a couple of years ago and it worked great, until it didn't. It's been sitting broken for over six months and Frank has made less than zero effort to get parts to fix it. He doesn't sell the brand anymore and he apparently doesn't fix them. Countless texts, emails, voicemails, and phone calls - including speaking directly to Frank - gets no response. Every status is the same - "let me research it and get back to you". Take your money and business elsewhere.

The service is always great there again. I had another flat tire took it in in less than 10…read moreminutes. It was done. Have a great selection and the value for the service is really good. The guys are really kind and helpful.

The staff are extremely helpful, plus they do nice work. They made sure that my 10 year old bicycle…read morewas tweaked and ready to be ridden again.

Great pricing, and trustworthy service!! We got two of our…read morebikes tuned up and not only was the service great but it was so much cheaper than anywhere else!! They didn't talk us into doing anything that wasn't needed- highly highly recommend!

We popped into this bicycle shop in Nocatee to have a look and "window shop" and to get an idea for…read morea Christmas present. When we arrived, we were greeted by a young man who was ready to help. Since we were just browsing, we had a look around. They don't have a ton of options at this location (they have another on Phillips). When we looked at kids bike prices, it gave me a bit of pause. The "cheapest" one we found was over $400 (maybe I'm old, maybe I'm cheap, I don't know), but I wasn't expecting to pay over $400 for a bike. In the meantime, all the staff looked knowledgeable, were able to answer any questions, and they do repairs in house, so this would be a great location to get your bike serviced at.

They sell on Amazon and send damage bikes and expect the buyer seeking to return to pay for partial…read moreshipping. Very unprofessional and deceitful.

If your looking for a company with good customer service that really cares about there customers…read morethis is not it. They don't answer phones ever and when you leave an email if the call you back it is at there convenience when they feel like it. Also, they are not interested in what the customer has to say and kind of adlibs on things that aren't true. The employees are paid to respond to things and are not accurate or correct.

I have an Aventon e-bike in need of pedal assist mode repair (it didn't work at all soon after a…read morebeach ride--I know, kind of dumb). Starting with my initial phone call to Open Road, every interaction I had with the staff was handled courteously, professionally, and knowledgeably. I dropped my bike off and received an apology that the work probably wouldn't be finished until the following week--no problem since I wasn't in a hurry, but I appreciated the warning. The work was indeed done the following week and to my complete satisfaction.

Called to get some work done on my bike. I was told I'd have to leave to bike for several days…read more It's pretty simple work for someone with the correct tools and know how. The kind of job that shouldn't take longer than about 30 min. I explained that I'm from 1.5 hr away and I'd like to make the drive only once if possible. I asked if they would be able to schedule me an appointment to get the work done. He said I'd have to call back and speak with Jeff the next day. I called back and spoke to Jeff and explained my situation. He said they're really busy and wouldn't be able to get to it today. I asked about next weekend or the weekend after. It became very clear, he had absolutely no interest in doing the work. I said I'll find another shop. Poor customer service. Sadly more of the norm when it comes to bike shops these days.

Great service! Knowledgeable and quick to repair my bike. Had been riding my Day 6 bike in 1 gear…read morefor the last week or so. When the shops opened up I stopped by and they were able to replace the gears in 1 day. Very reasonable

Exceptional expertise and service. She went above and beyond to make me understand the repairs…read moreneeded and what were my options. Great customer service! I would return with any additional biking needs I may have in the future.

Mikey Ortiz was fantastic in fixing my daughter's bike chain, putting air in the tires, tightening…read moreup the handlebars and everything else needed to get her back on the road! Walked in and out within 20 minutes, super nice, will return for any future issues.

Could not be happier with the service provided by Eric and Mike. My much abused e-bike is now back…read moreup and running. Mike also took time to explain some things to me.

So a follow up on my last bad experience... Was made completely right by the owner. He's a great…read moreguy and I didn't see the manager. I guess he got rid of him.

I have been waiting 2 weeks so far for a $25 refund for a defective item I returned. The manager…read morewho sold them to me was indiferent to the point of rudeness, and seemed put out that I wanted a receipt and a bag for it. I gave them business because their main emplayee was very personable and seems honest. He tried his best for me to exchange it for something instead of getting a refund, stating this company's return policy is tedious and might take a week. I've never encountered a business like this in my 74 yrs.