I popped a tire on the Vilano beach bridge and came here because it was close to my vacation home…read moreand the reviews seemed good. Boy I made the right choice. The dude I checked in with was knowledgeable and understood what I wanted. I have an old Italian racer two things happen when I bring her in, either it is a disaster were the person working on it has no idea how to work on an older bike, or they put racer tires on it, I have had the gambit... The 2nd to last place up in Fleming Island neglected to tighten the brakes, glad I always check.. And the last place in Orange Park put bloody racer tires on her with no road tread, that has been a blast NOT ! I did not get many rides before the pop on the bridge ... These guys sold me the proper tire a Gator something and did a fast check up and tightened her up a bit... Best service I have had in years, she rides like a dream now. I do not know what they did but whatever it was it was like magic. I found them to be really nice and helpful dudes and will return when I have logged enough miles for a tune up.

Soon as I walked in the vibe was off no one was really welcoming. Just sitting on their bums doing…read morenothing,I asked if they fix full suspension bikes They told me it was gonna take 4 to 5 weeks looking for me to basically just turn around and leave. That's the vibe I felt and I just would not recommend that to anyone island Life bikes is definitely the better choice way more welcoming and told me that it would only take a week for the repair that they didn't even bother to ask me. They just told me it would take 4-5 weeks. Didn't even know what the repair was gonna be.

Great family owned business. Frank is very helpful and informative about his e-bikes. They have a…read moregreat selection available and you are free to test ride . frank answered all my questions and concerns. I purchased my e-bike that very day. His product crossed off all my boxes for a new e-bike. I felt his bikes were high quality and priced very reasonably. He also offers repair services and maintenance. Stacy delivered my bike that very day and went over the bike's operation. I'm very pleased with my e-bike purchase. Highly recommend.

Everyone else here has great reviews about National Ebike and the owner Frank. I bought an Ebike…read morefrom Frank a couple of years ago and it worked great, until it didn't. It's been sitting broken for over six months and Frank has made less than zero effort to get parts to fix it. He doesn't sell the brand anymore and he apparently doesn't fix them. Countless texts, emails, voicemails, and phone calls - including speaking directly to Frank - gets no response. Every status is the same - "let me research it and get back to you". Take your money and business elsewhere.

The service is always great there again. I had another flat tire took it in in less than 10…read moreminutes. It was done. Have a great selection and the value for the service is really good. The guys are really kind and helpful.

The staff are extremely helpful, plus they do nice work. They made sure that my 10 year old bicycle…read morewas tweaked and ready to be ridden again.

We popped into this bicycle shop in Nocatee to have a look and "window shop" and to get an idea for…read morea Christmas present. When we arrived, we were greeted by a young man who was ready to help. Since we were just browsing, we had a look around. They don't have a ton of options at this location (they have another on Phillips). When we looked at kids bike prices, it gave me a bit of pause. The "cheapest" one we found was over $400 (maybe I'm old, maybe I'm cheap, I don't know), but I wasn't expecting to pay over $400 for a bike. In the meantime, all the staff looked knowledgeable, were able to answer any questions, and they do repairs in house, so this would be a great location to get your bike serviced at.

these guys have a great location and are very busy customer…read moreservice is great when you are making a large purchase or sizable repair job but if you're there for something small forget it...even if you're a loyal customer I've been loyal to them but have not had the same courtesy in return. since the large purchases I've been in there 4 times for the same small 15 min and they just can't seem to find the time. no worries....I'll move on to somewhere where my money and loyalty are appreciated

They sell on Amazon and send damage bikes and expect the buyer seeking to return to pay for partial…read moreshipping. Very unprofessional and deceitful.

If your looking for a company with good customer service that really cares about there customers…read morethis is not it. They don't answer phones ever and when you leave an email if the call you back it is at there convenience when they feel like it. Also, they are not interested in what the customer has to say and kind of adlibs on things that aren't true. The employees are paid to respond to things and are not accurate or correct.

I have an Aventon e-bike in need of pedal assist mode repair (it didn't work at all soon after a…read morebeach ride--I know, kind of dumb). Starting with my initial phone call to Open Road, every interaction I had with the staff was handled courteously, professionally, and knowledgeably. I dropped my bike off and received an apology that the work probably wouldn't be finished until the following week--no problem since I wasn't in a hurry, but I appreciated the warning. The work was indeed done the following week and to my complete satisfaction.

Called to get some work done on my bike. I was told I'd have to leave to bike for several days…read more It's pretty simple work for someone with the correct tools and know how. The kind of job that shouldn't take longer than about 30 min. I explained that I'm from 1.5 hr away and I'd like to make the drive only once if possible. I asked if they would be able to schedule me an appointment to get the work done. He said I'd have to call back and speak with Jeff the next day. I called back and spoke to Jeff and explained my situation. He said they're really busy and wouldn't be able to get to it today. I asked about next weekend or the weekend after. It became very clear, he had absolutely no interest in doing the work. I said I'll find another shop. Poor customer service. Sadly more of the norm when it comes to bike shops these days.

Great service! Knowledgeable and quick to repair my bike. Had been riding my Day 6 bike in 1 gear…read morefor the last week or so. When the shops opened up I stopped by and they were able to replace the gears in 1 day. Very reasonable

Exceptional expertise and service. She went above and beyond to make me understand the repairs…read moreneeded and what were my options. Great customer service! I would return with any additional biking needs I may have in the future.

Mikey Ortiz was fantastic in fixing my daughter's bike chain, putting air in the tires, tightening…read moreup the handlebars and everything else needed to get her back on the road! Walked in and out within 20 minutes, super nice, will return for any future issues.

Very good service timely response and professional assistance.my bicycle is like brand newread more

Kudos to this bicycle shop for its outstanding service! Myles went above and beyond our…read moreexpectations to troubleshoot bike issues during our trip across the country, and was able to resolve. Our ebike was easily the best purchase we have ever made, and it is reassuring to know they stand by their product. We highly recommend this shop, fair pricing and service after the sale.

I have been waiting 2 weeks so far for a $25 refund for a defective item I returned. The manager…read morewho sold them to me was indiferent to the point of rudeness, and seemed put out that I wanted a receipt and a bag for it. I gave them business because their main emplayee was very personable and seems honest. He tried his best for me to exchange it for something instead of getting a refund, stating this company's return policy is tedious and might take a week. I've never encountered a business like this in my 74 yrs.