I was in this Sunday for a bike bag for my new bike, and Jason was so helpful and kind! I've just…read morerecently started biking again and often bike shop workers are pretty unfriendly in my experience and it was so nice to be in such a cool specialized shop and get such great customer service and friendly conversation. He showed me the New England Randonneurs which I will be joining and was so helpful!

Customer service has never been the smile you get when paying for a purchase. That's being nice,…read moreand I do appreciate it. Customer Service is how a company steps up to correct a problem. When a bike lock won't unlock half the time, that's a problem. Although the lock was made overseas, Dash stood by the customer and refunded my money. THAT IS HOW CUSTOMER SERVICE SHOULD WORK. Even for the little things. Thank you Dash.

I stopped in following my first bike ride in two years. (A mile into my ride my front break…read morestarted rubbing). They quickly serviced the bike and at my request helped guide me thru getting what I needed to weather any future emergency. No high pressure, very friendly service, and reasonably priced. Ben, the service manager was most helpful.

This place is really great . I've been here a few times when the place has been under different…read moreownership. Whomever is running the place now definitely knows what they are doing . Both times I've been there in the past year the employees were polite and knowledgeable. They seem to have the best interest of of the customer in mind . I currently don't ride trek but I recommend the store for anything you would need for biking .

This guys are great. I've been there twice. They took care of me with professionalism and courtesy…read more Love it! I highly recommend Providence bicycle.

Jacob was my recent service person who helped me with buying a bike. I have some limitations with…read morems and he addressed all of that!! knowledgeable, helpful, kind. I've never received better service or learned so much. thanks, Jacob Ron put a dropper seat on one of my e-bikes. Again, he checked me on the bike, taught me how to correctly use dropper seat and sized me based on my shorter leg. thanks, Ron. I'll always do business with Providence Cycle. They've made my dream come true! I can ride again!!

This is an amazing place to bruise through, especially if you are interested in camping and/or any…read moreoutdoor activities or sports. Anything you could possibly need, you will find here! But, everything is super expensive, because it is all the highest quality of outdoor gear. This is also a cooperative business, so you join for a one time fee, and once a year, you receive a profit, based on your yearly purchase. Love REI!

Still five stars. We came in looking for a number of things. Kind of a scouting mission. REI has…read moreplenty to offer for hiking, camping, biking, kayaking, and more. We are looking for, among other things, a smaller tent (ours is huge) that we can easily lug around with us and REI has a large selection. We signed up for their membership several years ago. Just tell them your phone number when making a purchase and you get credit for the purchase. We picked up a UV protective t-shirt as a gift for someone. It was reasonably priced imho, very soft and moisture wicking. Brilliant. I should probably get myself one too. BTW, the company no longer offers bags. None. So bring a reusable bag if you plan to shop here. It's just another way to reduce waste and be a good steward. Some of the prices can be high, but not everything. They sell Patagonia which is an expensive brand, as well as other, more moderately priced items. You just have to know what you want and what you are willing to pay. If you check out the bulletin board upstairs, they offer guided excursions that look really fun. I check out their selection of hiking poles as I am looking to buy some. Everything from really reasonable basic models to foldable, light weight pricey models. So you have options. They have pet items. Personal care items. Clothes and shoes are upstairs. So many types of water bottles. Camping items for both the thru-hiker and the car-camper. Check them out. They are a good resource and the staff are friendly and happy to assist.

A pleasant greeting at the door, but zero offer to assist with what was my first experience…read morebeginning to look into an e-bike. Totally understandable that he was talking to someone else, but there was no indication that he had plans to help me understand this new frontier.

No one is better than Tyler at helping you select the right bike and his customer service is second…read moreto none, providing guidance and bike safety oversight well after your purchase. Highly recommend.

This bike shop and family owner Steve and son Charlie are amazing - 4 fat tire beast bikes out the…read moredoor for 3 days stored them every night and charged them ready for pick up - THE ONLY WAY TO SEE BOSTON I PROMISE YOU WAS AN ABSOLUTE BLAST - Steve and Charlie thank you so much took care of entire family with class appreciate your kindness and TIRELESS efforts - CHEERS

Visited this place in October with a coworker we both bought Segway scooters for our commute to…read morework. My coworker took his right on the spot. Mine wasn't ready. I was told to come back tomorrow. I tried calling the next day, but nobody answered the phone so I showed up they didn't remember me. I told him I had purchased a scooter yesterday with my coworker, and then they went to look for it and they said it still wasn't ready and they needed to charge it . I came back the following day called again. No answer showed up didn't know who I was again reminded him an went to get my scooter ready for me to take one problem, though there was no charger with the brand new scooter. He could not find it. So he gave me a charger from behind the counter fast forward to today, May 5, 2026. I tried calling again no answer so I drove in. Doors were locked. Lights are on went to the front and back entrance. No sign of anyone one last check I see the guy who sold me the scooter in the window. I motion to him to come over. He comes over. he lets me in. I tell him about my scooter, he tells me to bring it in. I told him the back brake is no longer working, and my rear tire was making a grinding noise. He told me I could leave it to fill out my information before leaving. I asked him when he thought somebody would be able to take a look at it and he told me about a month. He stated the technician wasn't in today and that they had a backlog of scooters that needed to be repaired, which he pointed to in the corner and then told me there was multiple down in the basement of the same model. I told him that wasn't an option for me to wait over a month and that the scooter is still under warranty for another five months he tried to refer me to a scooter shop in Cambridge, which I live nowhere near and not paying for something that was under warranty. I then asked him what to do and he told me to call Segway the scooter company. And then again referred me to the scooter shop in Cambridge, which I had to reiterate that was not an option and I am not paying for something that is still under warranty. I asked him for Segway's number which he told me he did not have and to "Google it". My only dealings with this place twice have not been good and not the best customer service to say the least. Scooters were $1100 with tax and are under warranty for another five months and they are telling me I have to wait over a month to even get it looked at. Unacceptable!

My experience with Dynamic Bicycles was absolutely great. I purchased the Sidekick model. With my…read morenew job I quickly realized to keep my sanity I was going need to lessen some of my 2 + hours commute (each way) by not driving the entire way, and instead use the local train and bike the remainder to the office. When the shipment arrived I found the workmanship to be very good, a solid bike for sure...although a bit on the heavy side at around 30 lbs..... But it was well made for sure.... Sadly, there was some cosmetic damages that happened in the shipment, but the folks at Dynamic went beyond what I was expecting and rushed new parts to me and even offered to pay for any labor should I want to take it to a local bike repair shop and have them do the installs. As it turned out my job relocated me to our other facility right across from the train station. So all I have to do now is drive to where I get on the train and then walk across the street at the other end.... No need for the bike now.... Thankfully since this change took place within the 30-day allowable return period I was able to return the entire bike, replacement parts and all......The credit was handled within a few days after it arrived back to Dynamic...Patrick and his crew were GREAT to work with and were understanding and helpful with everything.... EXCELLENT customer service!!!

From the owner: Dynamic Bicycles provides bicycle fleets and bike sharing systems to residential and commercial…read moreproperty developers, corporate campuses, and university campuses. Our bike share system provides automated bike checkout and return using an App. Our electronic locking system secures the bikes to the racks, and riders use the App to unlock the bikes using their phone's Bluetooth. Bike share systems provide healthy, sustainable recreation and transportation.