Dr Victoria Stocker should not be practicing I left the clinic feeling disappointed and unheard. No…read moretreatment options were offered, and I felt judged rather than supported. The visit felt rushed and lack of empathy for my chronic pain. I'm unsure why I was referred as the experience felt like a waste of time and money. I hope this feedback encourages a reflection on patient care and communication. This was my visit in July 2025 at the Optum Clinic Everett.

My children and I have been going to this clinic for years, we started back when they were still…read moreowned Beth McQuinn. For the most part, all the doctors that we've seen have been amazing, the exceptions being a few times that my children's visits were not recorded correctly and still have yet to be fixed even though I still have the documentation from those visits. Before they became Stay Well Family Medicine and moved to Colby, they were on Broadway and their support staff were always warm and friendly, responsive to patient questions and concerns, and proactive at problem-solving any issues brought to their attention. Now, however, since they've become Stay Well Family Medicine, their support staff leaves an immense amount of quality customer service to be desired. Case in point: I logged into our patient portal through Charm yesterday to double check my children's appointment times for their well-child checks, and noticed that my daughter's name was spelled incorrectly, and it was not reflecting that she's been seen since 2019. So I called, which happened to be after hours, and left a voicemail with my concerns, asking about the issue that I noticed. I received a call back today from their front desk lady, I don't recall her name. But by the sound of her voice, she's the regular receptionist for them. She let me know that on her side she can see that my daughter has an appointment and wasn't sure why I can't see it on my side and proceeded to tell me that I need to call Charm to ask them why. I respectfully voiced my concern about asking the patient to call on an issue that has to do with their tech since I've worked at a health clinic before it is never the patient's responsibility to call tech-support to ask about a tech issue, that it is the clinic's responsibility to do (please bare in mind, I was truly kind, not just a perspective thing: calm voice, kind words, didn't raise my tone. Since I've been on the other side, I get communication with a disgruntled patient/parent can be challenging, so I was as gentle as I could be with my concerns). I acknowledged to her that I understand it's not her fault but I would request that they look into it please and let me know what's going on - if there was some kind of an issue with the records not being uploaded into my daughters chart. I voiced concern about not seeing her records and that s been an issue in the past too. I didn't even get the chance to ask her about the spelling of the name before the receptionist cut me off saying it wasn't their job to do it and passed me off to a doctor because she got so frustrated with the conversation with me. I then spoke to Dr. blow who looked into it - turns out it was the spelling of my daughter's name. Dr Blow sent me a new link to get the problem fixed, which was thankfully an easy resolution. I thanked her and said I appreciate that she helped me problem solve through it. and also attempted to acknowledge again that I understood it wasn't her receptionist's fault this happened, however I don't feel that it was my responsibility to have to call Charm to fix it. Dr Blow then proceeded to snap at me that "not everybody has the same tech talents as other people and so it doesn't fall to them to problem solve tech-support, that's the patient's responsibility" and then she wouldn't even let me talk after that and said "well, we'll see you next Tuesday. Thanks so much for calling. Have a great day, bye." I was dumbfounded. Unfortunately even though we love the doctor that we normally see, Dr. Sambrano, and have been seeing her for several years now, based on this experience, which has been horrible, it seems like we're going to end up having to find a different naturopathic clinic to go to. If they can fix their customer service Issues this would be a great clinic to be seen at. Sadly, with the current way they're treating patients, I can't recommend it any longer to family and friends.

A doctor without any knowledge of the benefits of plants for healing is like a carpenter who only…read morehas a hammer. Every once in a while there is a nail and the hammer will work perfectly but for everything else a hammer will not work so well no matter how hard they swing it. This was the first time I have been to a doctor in which I felt like they actually knew what they were talking about. Having a full tool belt makes quit a difference.

I use their medical and dental and pharmacy services and the staff are great. Docking a star since…read morethe phone tree to talk to the right department is a mess, and also the hand sanitizer dispenser by the front door is either full but broken or empty but functional 90% of the time. Other than that, great one stop health spot. Staff is always super friendly at reception, nurses are too, and if you find the right PCP to match your needs, you'll have a great provider that provides excellent care, listens, and works with you to address your problems.

Only go here if you want to get tortured... this one short Indian lady straight up tortured me,…read morewhen she was brushing my teeth she started brushing my gums for some reason which made them really sore and after she started to floss and as she was doing that she was also hurting my gums alot cuz of the pressure and after the floss she was using the dental scraper which she also doesnt know how to use apparently because she kept cutting my gums to the point they were bleeding and really really sore.... Thank god the doctor came in and saved me from getting tortured further and she knew what she was doing unlike the other lady

I have been under the care of Dr. Randall over 10 years , she is wonderful, dedicated, very easy…read moreto talk to. Her practice is small but she knows her patients by name and remembers you and your history. I don't feel like a number when I go to see her and I trust her in every way to keep me healthy when I have concerns. She is what I consider a real Doctor because if you are super sick she does make house calls. She also is my GrandMothers Doctor and well if you want a Doctor who doesn't rush you and is there to assist you in anyway I recommend Dr. Randall 100%! She is very understanding and helpful! Never a long wait in the office and the office ladies Roxanne and Elizabeth are both very pleasant and easy going. I am greatful I have her as my Doctor!!!

Let me start by stating that I used to work with Dr Rendall, a completely lovely and dedicated…read morewoman. Her clinic is run a bit differently then what you are used too (in a good way) as she has this cool set up where you pay a flat (monthly) fee and can see her as many times as you need. She has other options but that is how most of her patients do it. Seems odd, but for those of us without insurance, it is a much cheaper way of getting (amazing) healthcare when compared to other options.

Long wait, not very clean looking. The female provider was kind and a good listener, thorough, so…read morethat's great. Hugely disappointing, though, that they're billing me now a month after I already paid in full while I was there. How many senior citizens, and other general public, are paying twice because they're not catching that?

I have bad experience at CHC Broadway. it is the second time I'm coming for the appointment and the…read moredoctor is 60 min behind the schedul. It seems as I don't have my own schedule and I can come back and forth anytime. so angry.

One of the best doctor's I've ever been treated by! He's a friendly person who immediately put me…read moreat ease. He listened to my concerns and answered all my questions. He did thurough testing, I feel like he covered all the areas of treatment I need. Everyone in his office is nice and professional. I'm so happy I transferred my care to him!

It kills me to actually have to give him 1 Star, because if I could, I'd give him zero. Dr. Thomas…read moreis by far the most irresponsible physician I have ever met. He has zero bedside manner and shows a complete disregard for a patient's wellbeing. He is incapable of empathy and compassion and that is glaringly obvious thru his interactions with his patients. It baffles me that he is even allowed to see and interact with patients. It will only be a matter of time before this guy is slapped with a malpractice lawsuit. Do yourself a favor and NEVER make an appointment with this "doctor".

Before moving to the Westside I had been treated by male physicians all of my life. I found the…read moreEverett Clinic and Dr. Martinez-Lemke. She has finally made me a partner in my health care. My previous health care has been good, but I never felt really in control. Dr. Martinez-Lemke gives me control and makes me feel heard. I love the Everett Clinic, and Dr. Martinez-Lemke in particular. I would recommend her to anyone I love.

I am a caregiver for my disabled friend, and I have been taking him to Dr. Martinez-Lemke since (I…read morebelieve) 2009. Dr. ML is beyond wonderful. My friend is a high maintenance patient - he's been described as a medical nightmare - but Dr. ML goes above and beyond to give him the very best health care possible. She is always super attentive, very concerned and involved, and she and her staff can be counted in all circumstances. Dr. ML and the Everett Clinic staff are extremely approachable and are responsive to all of my concerns, requests, etc. I could not ask for a better medical team for my friend, and I regret that he is on federal aid so the clinic only collects a fraction of the usual rate for his treatment. Naturally, this does not matter to Dr. ML, and she cares for my friend as thoroughly and compassionately as she does her patients with better insurance. She is an excellent doctor who continuously amazes us with her level of expertise. Countless times my friend has told her his symptoms and she will say, "I'm going to test you for _________." Sure enough, she's usually right! I admire Dr. ML so much that I've become her patient myself. I couldn't be happier with my care! My only (very) minor complaint is that Dr. ML sometimes runs behind schedule. This is hardly surprising, considering the high level of care she provides to her patients. If she gives everybody the time and attention she gives my friend and I, I'm surprised she ever makes home at night!

The ER doctor Alex Rackoff seemed more concerned with getting me out of her ER than trying to help…read more She was content to let me suffer more for longer. I will absolutely risk my life going to a different ER than come back here ever.

As of November 2024, no primary care docs here are accepting new patients. Previously a family…read moremember had an appointment here with a new pcp, which took several months to get, and when the appointment finally came, the provider was sick and canceled it- they did not have a replacement appointment available for several more months. My other experience here is with their walk in clinic, they couldn't help the family member I brought here, but the bill was $1000.