I posted a review this morning for the not-fantastic service I received from our mail-order pharmacy, and I can't help but want to post a glowing review for the team that always comes through. Jackie (sp?) in the prescription refill center helped me this morning after my mail order pharmacy dropped the ball....several times. I called my doc's office, and Jackie sorted everything out and got me squared away. Best of all, she was speedy and efficient, and not once did I have to hear the scripted customer service jargon that makes your eyes roll like a pinball. Not Jackie, she was genuine and friendly, and within a few minutes, I was set. Now, if only I could bottle Jackie's service and pour it on my mail-order pharmacy. Thanks, Providence team, and bravo to the star in the refill center...Jackie! Hip-hip hooray! read more

Providence Primary Care. Madrona is the best health network medical facility that I have ever encountered. There have been many Healthcare places that I have been to, and this by far is the best. The staff is friendly and efficient. Their attention is always focused on the patient. I'm in and out of the office within an hour. Dr. Matsuura is especially and his staff are to be highly commended. read more

Dr. Sung is knowledgeable and thorough. I come in with my own notes so I can accurately describe my symptoms and I've never been dissatisfied with his diagnosis and analysis. Nursing & front desk staff is about average, they move fast so best have your questions lined up before hand. I love their use of My chart to fill out payment and other clerical activities. Scheduling can be tough as you have to make them a few months in advance but Dr. Sung is a solid primary and I don't mind making the schedules work. read more

Don't make an appointment online! If I hadn't called to double check insurance I never would have known that it was not a valid appointment slot and probably would have shown up to an office without a doctor! Also, they take a ton of convincing to let someone that is not the patient check if the insurance is accepted. I have never had that issue at ANY other doctor's office. read more

I was a patient at this location for over ten years. I liked my primary care physician, but rarely saw him - it was a different doctor or PA each time. For months I went in with symptoms that included coughing (the coughing has gone on for 2 years), intestinal distress, bloating and gas. They never once ordered a stool test or the blood test or referred me to a gastroenterologist for an endoscopy. They also said that I could have a colonoscopy, but did not express that as a high priority. If they had of done any of these they would have found my esophogeal cancer in time to treat it. When I changed to Kaiser, within a month, I had all the required tests and a diagnosis. The extreme negligence displayed by Providence/Madrona and their failure to order obvious tests border on malpractice. read more

Doctors are great but front office is terrible. Constant mistakes and overall poor attitude. I understand that no one likes to work but have a little professionalism. In person is a bad experience and over phone is even worse. read more

Absolutely terrible. I went into their Emergency Room recently and was treated with complete and utter disdain. Chief among my complaints about this place is the attitude; they prescribed tests for me without informing me what they were for, the doctor and techs were generally uncommunicative, and I was made to feel like a fool for turning down a test that I felt was unnecessary. To top it all off, I wrote a letter to the hospital to tell them of my experience there, and received a call that was half apology, half denial of liability for awful service. Their call center in general is manned by people who will cut you off and treat you like an idiot. I would avoid this place. read more

My mom sees Dr Sung as her PCP. She is 88 years old and has a host of health issues. I take her to all of her appointments and Dr Sung is fabulous-so caring, kind, compassionate and funny. He goes above and beyond to get her the care that she needs and makes her feel very comfortable in the process. He is wonderful! The wait time once arriving is quite minimal, but it can take quite awhile to get an appointment. read more

The staff is very welcoming and oh my gosh, Dr. Sheena Malik she's better than the best! She's very professional, great personality and bed side manners. She has been taking care of my mother for a little over 2 years. I trust her with my heart ( my mom). She really care about the well being of her patients. She always take the time to listen to their concerns without being in a hurry to rush them out the door. She is on top of their health issues and before you leave there is a plan. We love her! Wouldn't trade her for the world. Very thorough! Dr. Sheena Malik is highly read more

I left HealthCare Partners/Optum Medical Group after going there quite literally since birth because I have had issues with them being overbooked, barely available, and overall just not great for years, and transferred to Providence Medical Center. My husband and I are now both patients here, with Dr. Yawata being our primary and Dr. Low being his specialist. If this review was solely for Dr. Low and Dr. Yawata, I would give five stars. Dr. Low has done an incredible job so far treating my husband for his nasal turbinate reduction surgery and septoplasty, and Dr. Yawata is extremely personable and friendly. The actual care team past admitting (except the one nurse who mangled my arm during a blood draw because she wasn't paying attention and tried to shoo me out after I talked to Dr. Yawata without doing the blood tests she ordered) is amazing and I and my husband are very happy here. I haven't had any issues with the cleanliness or parking, and the office is pretty stringent regarding COVID-19 measures. Which is great, considering Torrance has a sizable elderly population and thus, a sizable population that could be affected by COVID-19 if they aren't yet vaccinated (friendly reminder to get vaccinated!) There are drawbacks though, and it's solely relegated to the admin part of the office. We've had a few issues on the phone where we were trying to call someone and either we kept getting redirected before hanging up in frustration, they forgot to call us back for scheduling a surgery, or the people we did reach were fairly rude. They're also somewhat cold and dismissive when you immediately go into the office, ESPECIALLY that blonde lady who does admissions in the front. My husband had a follow-up appointment today with Dr. Low for a surgery done last week, and we were running slightly late to the appointment because of all the construction happening around Torrance and increased traffic levels now that we're entering the post-pandemic phase--we tried calling the entire time we were driving there (literally like a sum total of eight minutes, we live in North Torrance) and were bounced around to three different departments on the phone without someone connecting us to the front desk. When we actually got there, that rude blonde lady I mentioned being at front doing admissions was there today and didn't seem to know what was going on. She kept asking my husband why he was there (the dude has a straight up maxi-pad sized piece of gauze stuck to his nose with a hospital-issued face holster from his surgery) because he had just been there recently and saying things like "were you just here last week? you were here before or is this your first appointment now? What are you here for today?" When I answered for him because he was standing there obviously bewildered at the sudden barrage of questions, plus he's still in pain and has difficulty talking, she didn't look toward me at all and kept asking him aggressively what he was there for. When she told him to go through, I initially followed to help him at the front desk (again because he has a giant maxi pad of a gauze strip on his face with blood leaking out of his nose and I wanted to make sure he didn't need help with paperwork, I know you can't wait with your spouse in the waiting room so I didn't plan on staying), and then she threw her hand up at me and barked "not you, him." Um. I get that this is post-COVID and people have been acting a fool because of it and everything so I can understand why she'd be brusque, but there are ways to say, "I'm sorry, but due to COVID-19 restrictions, only the patient can enter from here" that don't involve barking orders at them and throwing your hand in their face. That was wholly unnecessary and I'm only bringing this up because she's been rude to me before and I'm genuinely perplexed as to why she's the one greeting patients at this point. The hiccups we've had are not a deterrent by any means because I completely understand how messed up everything over the past year has been, and how healthcare workers have been disproportionately affected by the impact of COVID, but now that we're starting to actually rebound from the pandemic maybe the admin office could find a way to put in a better structure for calls and swap out the front admissions lady for someone who isn't possibly Voldemort? read more

Medical assistants are rude and have no bedside manner. Patients are obviously visiting the office because they're sick in some capacity, so the least they can do is show some care or sympathy. I understand their days are monotonous, but they shouldn't take their boredom out on the patients. read more

I've been going to this office for the last 3 years and I had this same issue for the last 2 years. I rarely go to see a doctor. I go there only once a year for my annual physical. Last year, they sent my blood work to a lab that's NOT covered by my insurance. I received a bill from the lab and I had to call the office a few times and clear up the whole mess. Now you think they would update the chart. This year, they sent my blood work to the same lab that's NOT covered by my insurance. I called the office, just like last year. This time I was told that it is patient's responsibility to inform the office which lab is not covered by insurance. First, I've been going to different doctor's offices and this was the first time I was told such. I asked if there was any instruction for a patient to inform the office which labs are in-network and out-of-network. Apparently no but we were supposed to. Other offices I've been to always verified the information for me. I never had to proclaim which labs are covered upon arrival to the office or upon seeing a doctor. Second, I had this exact issue last year. They should have noted on the chart or under my account. My call was forwarded to some billing person, who I probably spoke last year. I left a message and now I'll see if I receive a call back. read more

I've been a patient of Dr. Yawata for over 10 yrs. Sadly, as a result of the terrible organization and processing of the front office, I finally said enough and took my business elsewhere. Over the 10 yrs there have been mishaps with appointments (on their end) and missing paperwork for referrals (like I am at the appointment and the specialist is waiting on paperwork from their office). The kicker is that despite their obvious lack of organization and ability to run a successful office, they take little responsibility. When they do, it is NEVER accompanied by an apology. Dr. Yawata was great, but dealing with the office wasn't worth it. Don't recommend this place, unless you have an OVER abundance of patience and time (because you will be scheduling and rescheduling appointments left and right). read more

I have been a long time patient with providence but after running into this office, I will no longer use them for my health care needs. I made 2 appointments that were canceled, stating the reason was covid and they couldn't control it. (Whatever that means) Finally I made an appointment for 4 months away, I made the appointment in October 2022 for February 2023. They assured me that this appointment would not be canceled. This morning I received a phone call stating that they were once again going to cancel my appointment for February. Its a physical and they consider those NOT URGENT, DR is happy to reschedule me for April. I will not be going back to this awful office, they cant be bothered to keep appointments. read more

Awful, frustrating, ughhh! It's not necessarily my primary doctor, Dr. Sung, it's the overall facility. You have to make an appointment months out, so I did. I made the appointment, put it on my personal and work calendars. When I showed up, I was told I was a day late. I played them the message saying that my appointment was for that day! The front receptionist shot me off to another window where I waited another 15 minutes to talk to some one. Oddly, they actually took the woman behind me before they called me. I actually said "I guess we take people out of order here." I explained that they screwed up my physical date in their system. She said she would talk to the doctor to see what he could do. I told her I was okay rescheduling my physical, but I had to ask about some back pain (which I've been tolerating for months now as I waited for my appt) and that I might need antibiotics for my throat. She came back a few minutes later telling me that he couldn't see me, because it wouldn't be fair to the other patients waiting months (apparently fairness go to me due to their mistake isn't worth anything). Also, she blew off my back problem, telling to contact my insurance company for a referral. About my antibiotics? I was directed to Urgent Care. That's the new norm...don't come here for routine things. Go somewhere else. Maybe they don't make enough money on those kinds of visits? I asked why no one called me when I didn't show up...they only do automated calls. Lol! They don't call personally. Then I asked to make a new appointment...she said she had one for two weeks later, but she wouldn't book it for me. She told me to call another number to book it, even though she could see the availability on her computer! Seriously, you can't make this stuff up! I guess I could look for a new doctor, but I don't get the feeling that they care any more. There was a time we had respect for our doctors. A good relationship. Now, it's just a business. And boy, they really can make you feel like an unimportant customer sometimes. Go elsewhere for a PCP. You'll be happier. read more

I've been coming to this office for over 10 years. Ive always encountered rude incompetent MA's but I've continued to go because I like my doctor. What it comes down to is management, they are not training their medical assistants correctly. Dealing with the public is not for everyone, especially if you aren't trained on how to speak to guests, how to put people on hold correctly, how to deal with difficult people in the correct manner. This is called customer service, which unfortunately for the doctors this office lacks. 9 out of 10 times when I call to make an appointment there is a medical assistant on the other end who is rude, puts me on hold when I'm in mid-sentence without letting me know she's going to put me on hold, or accidentally hangs up on me. I would not recommend this office to anyone. I will also not be returning. read more

My review is for Dr. Stuart A. Horn but I couldn't find him on Yelp so I am writing the review for his office. Dr. Horn was awesome and I felt very comfortable with him testing my ears. He was extremely friendly and knew exactly what he was doing. I would absolutely recommend him to anybody that needs a hearing test! read more

Went into urgent care for my GF. I'd have to say that if you were really sick and needed someone to look at you, then you should probably go to a different emergency room because it didn't really seem to have any urgency in getting you checked out. Now they are VERY nice and VERY smart and VERY helpful. When they do finally get you back there and take a look at you, they are very fast on checking for the norms and extremely friendly about it. The doctor on hand was knowledgeable and quick to let you know if there is any cause for concern. They are good at what they do here. I don't think it was really worth the $$ my GF spent even with coverage but hey, better safe than sorry. Speed up the check-in process and you'll gain some stars! read more

I would not bother coming here to see what's truly wrong with any pain. Dr Sung is nice at first. But the moment you express serious concern about a pain that is not bone related, I was dismissed. Dr Sung seems to be a human-MRI and seems to have only report responses to leading questions based on honest information but did not address issues that contradict his opinion. EDIT: Just to give more detail: Dr Sung was aware of my pain. However, the second time I brought it up, I schedule an appointment just for this reason. He knew in advance that I had already taken X-ray before. He still ordered an X-ray and wasted medical resources. He was flustered and frustrated and seems to have picked a diagnosis that may explain some symptoms but did not provide a real solution. read more

I signed in 30 minutes ago. As I sat waiting, to be called up to give my information, I am listening to the staff talking about someone applying for a full time job. Also, that someone can't come back to this office if they are hired. Just chit chat that we, in the waiting room, don't want to hear or need to hear! It seems like they could spend less time gossiping and more time getting the patients in and out. Now they are talking about going home! It is early afternoon!! The tech who took me to the room was great. He is the only reason I didn't give a 1 star. He deserved 5 stars for just him. He was kind and thoughtful. Finally saw the doctor. He spent more time typing on the computer than he did asking me questions. Or answering my concerns. I sat in the room watching him type. Nothing was said during that time. This visit was a waste of my time and money!! read more

Unfortunately due to the changes in healthcare, my insurance no longer accepts the network from my previous PCP, who was an amazing doctor, (Janet H. Lee, DO in Torrance, CA), so I began my search for a new primary care physician in the area. I probably researched reviews for hours before coming upon Dr. Borovay. Dr. Borovay is one of the doctors at Providence and while Providence is a larger hospital office and you do get vibes of some red tape (nurses that seem not so happy because of the routine daily grind), he is a great doctor. For even my simple physical, he took the time to explain everything to me, was extremely considerate and helpful with any questions that I had. I'm 25 years old and at my age doctors don't think we have or are at risk for anything too serious, but Dr. Borovay still took the time to discuss some things that I thought were a concern. I would highly recommend Dr. Borovay to anyone looking for a doctor! read more

Very unprofessional e disrespectful manager. I went in to get some skin tags remove, the MA that supposed works there for twenty years told me that a need a insurance approval before I can have it remove. Three visits later when I told her I called the insurance to verify they told me that was no referral needed. When I called the office and spoke with this Merritt employee I told her that I didn't need a referral and she replied yes you don't. Let's make an appointment so you can have it done, at that point I said I would never go back. And when I complaint to the manager she told me that her employee didn't lied to me and she was flawless and that I was the problem. I don't recommend this place not even to a dog. read more

I see Dr Malik and she is hands down the best primary care physician I have ever had. She listens, is compassionate, and takes the time to understand my medical needs. We highly recommend her!! read more

Frustrating first experience! An appointment for 18 month toddler was scheduled with Dr Anderson, I showed up on time and front desk handed over me a questionnaire to fill up which is 15 pages long! Which require prior work to fill up. They are asking me to fill up at the moment of the check up!! Nature of the questionnaire is that it should be sent before the appointment but this age old fashioned facility did not tell me anything about the questionnaire at the time of appointment scheduling!! On second page of the questionnaire there is an instruction "Try each activity with your child before making a response", how can I fill up such activity intense questionnaire at time of appointment! Further more when politely ask him why did not they send me advance? Why is there not a way fill it up online? (we are in era of internet right!) . They have only one answer, this is providence policy! These people do not want to improve! They still want to live in stone age system! They are not even willing to improve! I left this review with a hope that someone who willing to improve the system will read it! read more

I love my doctor - Dr Yawata and I have had mostly positive experiences here. I have been to a lot of doctors offices over the years for different reasons and I think the front office staff here are great. I have gotten squeezed in at the last minute, have been helped with issues that required labs without having to make an appointment with the doctor to make it more convenient, and for the most part all of the staff have been very respectful to me. In fact all my other healthcare and family's doctors are with UCLA but I keep my primary care here because I like it so much. Also parking is easy and free :) read more

I like this urgent care because of Dr. Judy Chen. She is very personable and seems very concerned about her patient Today I visited and no Dr Chen. Boowho. The wait was extremely long today. I have been waiting in lobby over an hour. But much to my surprise I seen a wonderful doctor. Her first name on her jacket was Sabi. So my wait wasn't in vain after all but they still need to pick up speed. read more

I came here to get a normal check up with Dr. Borovay. I had a bit of a wait (my appointment was 8:30, and probably had to wait 15 mintues or so). The nurse that first saw me was very friendly. In addition to checking my blood pressure and temperature, she gave me a tetanus shot and drew blood. Dr. Borovay was very smart and friendly. He seemed to care about me and took his job very seriously. He took care of my blood work very quickly, and I got my results in less than a week. read more

My PCP was Dr Yawata. I can't say too much about her as a physician because I became so disgusted with the office staff I have put off any visit I need to make. It started a few years back when I was feeling sick, etc went to the dr and found out I was pregnant. I was young, yes but was excited! however, I pretty much felt like it was a put down rather than celebrating because I was told it's so expensive, started getting asked if I was even married etc... thanks but I know my finances and all of my info is not your business. Anyways, I needed to be referred to an OB-GYN. Side Note: My parents also use this dr/office, so I have ALWAYS only had my personal cell phone number on my records. Well guess what guys... my MOM got a phone call on her HOUSE line with a referral to an Ob-GYN. So thanks to the staff member who broke the news of my pregnancy to my mom for me! I suppose they just saw the names and pulled the first number to call. I was soo angry I have found every excuse under the sun not to go back. Fast forward to now: I have new insurance and decided okay I need to get a physical done and need to see the dr about my constant migraines. Call in to make an appt. Takes 7 minutes and 32 seconds before I can get ahold of anyone. Then I am told that soonest appt I can get is in November. Ok fine. I'll set the date and wait till then. Since my insurance info has changed I go to update to make sure everything is taken care of prior to the appt in 2 months. The girl says they don't take my insurance. (It's Cigna- ppo.) It shows it's accepted when I checked.. but no she says I am "looking at my card incorrectly" I got frustrated and said I'll check it out. Go online- check my benefits log in- check providers in my network and area. who accepts my insurance. and look! There the dr is! My husband happens to work in a medical office so I tell him and say maybe... just maybe something is showing wrong on my insurance when they try to verify... he calls and he can verify the insurance exactly how I said. I now can see I am obviously not wanted as a patient. Now to convince my parents to find a new provider as well. God forbid something ever happen to them because of the incompetence of this office. read more

So I'll preface this by saying I have a massive fear of doctors. So I avoid them until it's dire. (Yes I know that's bad but a phobia is a phobia) anyway this was the first time that I've felt so comfortable in a doctor office. My Doctor is Dr Sung and he is the best. He made me feel sooooo at ease (and I was getting a Pap smear so that's saying something) he talked to me like a human and not like a number. I would give ten stars if I could. Thank you Dr Sung! Found my doctor for life! read more

This review is for Providence Pediatriacs on Madrona. I can't say enough good things about the staff here, especially Michelle. She got my preschool form signed and filled out by the doc in a time crunch and went out of her way just to accommodate my needs. Love this place! read more

Excellent service from the ladies at the front desk. Was there to make a first appointment for my nonagenarian mom. Everybody was exceptionally nice , welcoming and smiling. They made everything seem easy. Providence Medical, Torrance, you Rock!!! Thank you. read more

I scheduled an appointment for my daughter and as my 1st choice doctor was out for a few days, I opted for the available doctor - Dr. Lee. The appointment was for 10:30. When my daughter arrived she remembers there were only a few patients waiting. I checked in with her at 11:30 and she had just been put in a room. She was finally examined after 12, and in exiting the exam room she noticed how empty the waiting room is - now 12:33pm. Dr. Lee's excuse? That some of her patients came late and some needed procedures. So, Dr.Lee, if your patients arrive past their appointment time, you would see them while keeping an on-time patient waiting for two hours? Not a great impression for a first appointment, and certainly lacking of professionalism. read more

Me and my family have been patients of Dr. Borovay for years and I will never switch!! He is truly awesome and caring. I always feel like he is listening to whatever issue I have and goes above and beyond for his patients. I have been to quite a few Dr. in the past but have never experienced anyone like this! Thank you Dr Borovay! read more

I signed my boyfriend up for this office but we had to use the urgent care next door first!!! Urgent care was awesome! Waiting room smelled nice and the staff were great and so was the dr! They didn't play any insurance games or try to do test they weren't necessary. A couple days later he went to the office for a new patient visit and claim it was really nice and Dr sung was "cool" . They called in his rx for us to the pharmacy. Overall he and I are both extremely please with the urgent care and the dr office! read more

Zero!!! Horrible horrible horrible experience! I went in for a physical - blood work and all and never received a follow up call with results. I did however receive a bill. I also had not one but two sleep studies and again, no follow up only the bill. I received a request to make am MRI appointment with no reason behind it until I followed up but again, they were only looking for payment. After 14 months of this crap, Ive taken my business elsewhere. And yes, after this long, still no results or call back from the doctor. read more

This location has an appointment office and an urgent care. Both are fairly new and clean. The Drs and nurses are knowledgeable and friendly - not so much from the administrative staff. When going to urgent care, I like to call ahead of time to make sure it's not jammed packed. But be aware, even when I'm the only patient in there, it will still take ATLEAST 45 minutes - I just don't understand. read more

This is a really good, efficient medical group. My primary care physician moved here some years back and I can see that office staff are very courteous and very efficient. I've also gone to PT for about 3 months at the same location. I've never had any insurance, staff issues here. Providence also uses secure online page where you can actually email your doctor and ask little questions. I got a response from my doctor within 24 hours! I highly recommend it! read more

I was seeking a new PCP and saw reviews elsewhere for Dr Sung. I called Providence and was able to make an appointment for a new patient physical two weeks later. The checkin was fast, nurse friendly, and Dr Sung was extremely knowledgable and patient with my questions. My physical was through and I left confident that I had made the right choice choosing Dr Sung. The office is big since there are nine doctors here, but there is an attached urgent care clinic, so I feel that's a good perk. read more

Dr. Hubert V Sung, MD is probably the best Doctor that I've ever had. He listens to all of your issues while typing them in to the computer and he offers real solutions. I went in for a pain in my hip, a pain in my back and my shoulder. He immediately ordered X-rays for me and prescribed me the pills I needed to ease the nerve pain and sent in a referral to the Ortho all in the same day. Every time I go see him he is very helpful and if he can't help you on the spot, he will put in a referral for a specialist. He is a young Doctors, but he knows what he is doing and every time I leave the office I feel that I was given the best care available. He never wastes your time and he is proactive and gets things done in a timely manner. If I send him a note or email on the My Chart app, he responds fast and he will have an assistant respond if he is not there. I highly recommend Dr, Hubert V Sung read more

I have been a patient of Dr. Yawata for almost 20 years. I am extremely happy with the level of care that she provides. She is very thorough, listens well and consistently provides top quality care. She never rushes patients and is sincerely concerned about each and every one. She provides excellent follow-up including returning phone calls quickly and getting referrals in quickly. Recently, I had a medical emergency and Merle in the referrals office was able to get an urgent referral for me through my HMO the same day. I was able to see the specialist that day and get my problem resolved quickly instead of waiting hours in the ER. read more