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Provillian Services Heating & Air

4.2 (10 reviews)
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Services - Provillian Services Heating & Air

Air duct cleaning

HVAC installation or replacement

HVAC system repair

1 More Service

HVAC system maintenance

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Review Highlights - Provillian Services Heating & Air

After discovering my coil was shot, and noting the HVAC unit was 15 years old, Alex ran through my options and what to expect with each.

Mentioned in 3 reviews

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Maintenance Unlimited Heating & Cooling - Gas furnace

Maintenance Unlimited Heating & Cooling

(52 reviews)

This is an update to my previous glowing review singing their praises. Unfortunately, they did not…read morestand the test of time and I definitely would not recommend Maintenance Unlimited to anyone. The good news is that I suffered the headache others can avoid :) First, the prior work done was not completed and I was hoping they would come back to finish the project properly so that all the systems installed or modified can function correctly. They didn't show up after 2 months of scheduling and constant rescheduling of appointments. All the folks (Darrell & Pam) I mentioned in the previous review turned out to be unreliable - excuse upon excuse. I eventually gave up and found another provider to fix up all their mess and wrap up the project correctly. Second, there were several competency issues with the duct work done. A few examples are: 1) should the supply from an ERV that outputs 200 CFM be connected to the plenum of an HVAV that outputs 2000 CFM? A pro should know that the HVAC will win and blow air back into the ERV. 2) Similarly, should the supply from a Dehumidifier that blows ~100 CFM be connected to the same HVAC plenum? These are seemingly basic air flow considerations any HVAC pro should know. 3) They put only 2 returns (14in and 10in flex ducts) on a 2000 CFM HVAC. I'm not an HVAC pro but even I knew this was not enough return. I had to point out to Darrell to use a duct sizing calculator to figure out how much return was still missing. 4) They couldn't wire my thermostat (Nest - latest gen) to the dehumidifier (Aprilaire E080) correctly too. So many red flags... Third, as a last resort, I called the office to ask to speak to a manager/supervisor. It seems that office rep is pre-programmed to state someone will call back "at their earliest convenience" with an unpleasant attitude to boot. After more than 3 weeks, no call back. Overall, my experience started well but crashed badly. Life is about lessons and even better when you can learn from others' failures. This was a nightmare over a 5 month period and I hope nobody experiences this with them again.

They arrived 3 hours late, then took 10 minutes to reprogram my thermostat, but never mentioned…read morecost of repair until the repair was done. They offered to waive the $99 service fee, but then tried to charge me $99. I asked the serviceperson how much the repair was, aside from the service fee, and he said $50. Then they finally send me the invoice again and they're charging me $80. Won't use them again.

Jb Heating-Air and Refrigeration

Jb Heating-Air and Refrigeration

(8 reviews)

John Bailey was truly a Godsend for our family during one of the most difficult times of our lives…read more After the recent passing of our mother, my brother and I have been doing our best to maintain her home. A few weeks ago, the HVAC system stopped working at the worst possible moment--right as temperatures were expected to drop. Living in Caroline County, Maryland, we contacted a local 24-hour HVAC company, and although they came out several times, they were unable to resolve the issue. Remembering that John had traveled from Atlanta in 2021 to install this HVAC system for our mother, we reached out to him for advice. JB and his wife, who are originally from our area, did not hesitate for a single moment. Within two days of our explaining the situation, John was already on a plane from Georgia to Maryland to help us. His dedication, compassion, professionalism, and commitment to standing behind his work are unmatched. At a time when we were overwhelmed with grief, John stepped in and handled our HVAC emergency with genuine care and urgency. He treated our mother's home as if it were his own. My brother and I cannot express our gratitude enough to JB Heating, Air & Refrigeration. John Bailey goes above and beyond for his customers, and his integrity and character truly set him apart from others in this industry. We highly recommend him to anyone seeking reliable, honest, and exceptional HVAC service!! Yulenda Ricketts & Bryan Dobson

A/C failed in the night I called the next day. He arrived early quickly found the problem and made…read morethe repair. The price was reasonable, for prompt and expert work. Very pleasant experience would definitely recommend.

Provillian Services Heating & Air - hvac - Updated July 2026

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