This is an update to my previous glowing review singing their praises. Unfortunately, they did not…read morestand the test of time and I definitely would not recommend Maintenance Unlimited to anyone. The good news is that I suffered the headache others can avoid :) First, the prior work done was not completed and I was hoping they would come back to finish the project properly so that all the systems installed or modified can function correctly. They didn't show up after 2 months of scheduling and constant rescheduling of appointments. All the folks (Darrell & Pam) I mentioned in the previous review turned out to be unreliable - excuse upon excuse. I eventually gave up and found another provider to fix up all their mess and wrap up the project correctly. Second, there were several competency issues with the duct work done. A few examples are: 1) should the supply from an ERV that outputs 200 CFM be connected to the plenum of an HVAV that outputs 2000 CFM? A pro should know that the HVAC will win and blow air back into the ERV. 2) Similarly, should the supply from a Dehumidifier that blows ~100 CFM be connected to the same HVAC plenum? These are seemingly basic air flow considerations any HVAC pro should know. 3) They put only 2 returns (14in and 10in flex ducts) on a 2000 CFM HVAC. I'm not an HVAC pro but even I knew this was not enough return. I had to point out to Darrell to use a duct sizing calculator to figure out how much return was still missing. 4) They couldn't wire my thermostat (Nest - latest gen) to the dehumidifier (Aprilaire E080) correctly too. So many red flags... Third, as a last resort, I called the office to ask to speak to a manager/supervisor. It seems that office rep is pre-programmed to state someone will call back "at their earliest convenience" with an unpleasant attitude to boot. After more than 3 weeks, no call back. Overall, my experience started well but crashed badly. Life is about lessons and even better when you can learn from others' failures. This was a nightmare over a 5 month period and I hope nobody experiences this with them again.

They arrived 3 hours late, then took 10 minutes to reprogram my thermostat, but never mentioned…read morecost of repair until the repair was done. They offered to waive the $99 service fee, but then tried to charge me $99. I asked the serviceperson how much the repair was, aside from the service fee, and he said $50. Then they finally send me the invoice again and they're charging me $80. Won't use them again.

I recently had preventive maintenance done on my HVAC system by Indoor Experts Heating and Air…read moreConditioning, and I'm very impressed with the service. The technicians, Anderson and Malcolm, were professional, efficient, and thorough from start to finish. They checked all my thermostats and fully inspected the HVAC unit, giving everything a solid thumbs up. They also made a helpful recommendation to flush the system and provided a fair, reasonable quote--no pressure, just good information. I signed up for their seasonal maintenance package, which includes summer and winter visits, and it comes with a nice discount. Overall, a smooth and positive experience. Highly recommend their services!

Very communicative and on time and did service well. From my experience they are professional…read more However, that said, they are expensive. $300 for a simple capacitor replacement seems like absolute robbery to me. They wont leave your high and dry with a non-working system, but you will be left with an empty wallet.

They installed my furnace and AC in 2021 and the units already stopped working. I think what…read morehappens is Ben hires a bunch of untrained individuals to do the installations for him and he takes a cut. Yikes! Don't use them.

Great service and fair prices. My very old condo air conditioner went out and i called BenLi. The…read moretechnician came over right away, assessed the issue and ordered the motor and replaced it a day later. He was professional and courteous and repaired it in an hour. My building maintenance guy said I would have to replace the whole unit which costs thousands of dollars. BenLi repaired it for far less than that. Courteous, professional, and competent with fair pricing. I highly doubt BenLi.

Apparently I was a supera**hole when dealing with this company, my wife wanted me to apologize but…read moresupera**hole refused, after purchasing a new unit with American Freedom my home is the coolest it's ever been, several other companies said they could beat the price but not a single one of them were true to their word, I'd recommend American Freedom over any HVAC company in GA, I'm ashamed of my previous behavior but honestly I'm still the same jackass but not when it comes to American Freedom, they are truly worth every single cent!!!!

They worked on my A/C unit before, I was having issues with having little to no air flowing in…read moreother rooms. Repairman suggested I close other vents in other rooms. (Did Nothing) Came out a second time because my house was 78 degrees.. turned AC on and hot air was blowing which caused temp to rise to 80 degrees. Repairman came out and gave me Freon ($200+) which was fine as long as my AC was working. **Privately suggested I use him on the side for any side work with the unit** After Freon was filled, it blew cooler air that day. But of course the weather changed and I didn't need it anymore for weeks, so I shut AC off and used my space heater for just my master bedroom. A month later the weather changed so I decided to turn my AC back on, HOT AIR flowed once again. Called American Freedom again, and was told that the Repairman that I had no longer worked therm smh. Booked an appointment and got a text message that my Repairman was on the way around 11am when my appointment was scheduled for 2pm... so I figured maybe his other appointments cancelled so I thought "cool I'll hang around" LOL waited a hour and called... they told me he hit the accept job by mistake. (Rookie mistake)- waited for my 2 pm appointment which was 2-4 at 4:20pm no one showed and never even got an apology for it either. At this point they're very unreliable and I feel not experienced. It's weird because my mom used them for over 10 years and swore they were the best.

Service was rendered at my home. The worker left without notifying anyone and left our garage door…read moreopen. The rating was given because the situation was unprofessional. The woman sent a message in response to the rating. She then went back and forth arguing with my mom about the rating we gave her son. This was very unprofessional. Her name is Miranda.

I am a First Home Buyer who closed on my home in GA the 1st week of October 2024. One of the things…read morecaught during my home inspection was that the furnace was not working, and the fire did not stay lit. My realtor and I brought this to the sellers attention, and required this be one of the items fixed in the home. My seller utilized Accurate Heating & Air, LLC to come out and fix this problem. They claimed it was fixed, and provided the invoice they paid to this company, and claimed the fire stayed lit for 23 minutes to confirm repairs. This was in July of 2024. Finally getting to closing in October 2024, I had not moved into the home, and no one was staying in the home. I started getting things moved in the end of November, and turned on the Heat, and to my shock it was not working. GA has been in temperatures of 30 Degrees, and it has been very cold, and this was unexpected. I remembered that this was a problem that was supposed to be fixed by this company, and so I reached out to the company to explain my grievance. Brian, who is the owner, I could not get a hold off and ended up speaking to his wife Meredith. After explaining the situation, and that no one had touched the furnace or even been in the home till end of November, she automatically claimed it was not her companies fault that the heat is not working, and that it was fixed in July. I advised I dont see how if this was fixed and no one has been in the home since, why all of a sudden the heat is no longer working. She stated they can come and take a look and see what the problem is and get me a quote, which I advised this is something I shouldnt be liable for and should be passed on to the seller as this was claimed to be fixed. I contacted the sellers agent and explained the situation, and she stated she would work with Brian on this. The company finally came out on Monday, 12/2 to look at the issue. Meredith stated initially that her husband Brian would come out and handle this, but it was a different technician, Austin, who came out. I am not sure how long he was there, but I never got a call or response from any party that day as to what the problem was. Fastforward to 12/4 & 12/5, I reach out to Meredith on understanding what the problem was and received an invoice for service of $88.40. I believed this was the amount due for the work as stated in the invoice, and reached out to confirm when they could come out to do it. Meredith then states this was just an invoice for them to come out to look at the unit, and the estimate was going to be around $400. I decided not to continue with this company, as I couldnt trust the work was going to get done right, and so I advised she didnt need to complete the estimate and send. She then states that I still have to pay the Invoice as they came out to look at the unit. I told her that was very wrong, as this should have been a courtesy from them who originally did the work and claimed the heater was working when in fact it was not. She then threatened to go to the courts to put a lien on my home if I dont pay by 5pm that day. NO WORK HAD BEEN DONE & I was left with still a broken heater. I would advise all parties to stay clear of Meredith and Brian, and this company as they have terrible customer service, and dont care about the client at all, just the money!

My 80 year old parents called them to come and repair their system. The tech came out and charged…read more250.00 and did NOTHING except tell them is couldn't be repaired. They were quoted 22,000 for a new system. I just happened to call while this was happening and they were in the process of filling out a credit application. I called my brother who lives close by to go and see what was happening. He sent them on their way after paying the 250.00 of course. He called another company ( D & W also in Covington) who simply added freon and it works perfectly. Be warned they will take advantage of older people if given the chance !!! not to mention the service manager and owner will not even return a call.

they were doing the service at my job so i called them to check out my new system installed at my…read morehome , great customer service lady took my info they were happy to come out that day and also accommodate my work time called 30 mins in advance showed up and was fixed in less than a hour , these are my guys for life ,ty ,recommended them to my sister and she got the same service

I've been a customer of GB HVAC Services for years, and they've consistently been on time,…read moretrustworthy, and there whenever I've needed them. When my HVAC system recently failed, I obtained quotes from six different companies. GB HVAC not only came in with the best price, but they were also, by far, the most professional throughout the entire process. I did a lot of research before making my decision, and one thing became very clear: the quality of the installation is just as important as the warranty. While some companies advertise 10-year labor warranties, I'd rather work with a company that stands behind its workmanship and does the job right the first time. The installation was flawless. The crew was professional, respectful of my home, and cleaned up so thoroughly that I couldn't even tell they had been there. To top it off, a senior HVAC technician came out afterward to perform a final quality inspection, which gave me even more confidence in my decision. In a market where choosing an HVAC company can feel overwhelming, I can confidently give GB HVAC Services my highest recommendation. Whether you need routine maintenance or a complete system replacement, they're a company you can trust.

Still in love with this business!…read more Brandi and Alex are AMAZING! Despite me being a delinquent on using the plan I signed up for, Brandi patiently follows up with me to try to schedule maintenance checks that my service plan includes. I've never been so happy nor grateful before for signing up for a service plan. Thank you for treating your customers so well. It's truly comforting knowing that there is a company one can rely on for homeowner adventures with heating and air conditioning!

Don't trust the 10-year warranty. I had a contract with Clout Home Services, and they decided 3…read moreyears into the contract that it was undersold and they were no longer going to honor it. They then claimed that the part of the company that supports Buford, GA, was sold to a California company. When I called the company in California, they had never heard of Clout Home Services of Chamblee / Doraville, GA. P.S. My contract with Clout was for a complete system, including all ductwork being redone and an air cleaner.

Worst HVAC company around. Customer service is beyond atrocious. Current ownership worse than the…read moreprevious. Inherited a company that went bankrupt and we got the short end of the stick all around. Our HVAC is messed up after one month of usage, after several service trips to identify what the problem was and several dollars later, still not working properly. Stay far away.