Bill took care of me!! He was able to diagnose my problem, a bad battery, and solve the issue…read morequickly! Not only did he get me what I needed, he helped remove the old battery and install the new one. He even did a diagnostic test to confirm my alternator wasn't the problem. SUCH GREAT CUSTOMER SERVICE!!

It's Feb 12 and the starter I bought at O'reilly Auto is working GREAT !!…read moreIt's working nice and smooth, without the nerve racking problems the van had before. Thank you O'reilly Auto !!

Christopher and Matthew!! Super customer service!! I was treated very nice!!!!…read more ProMotion!!! Keep up the good work!!!!

This is the worst customer service I received in a long time. I ended up walking out. the lady…read morehelping me ended up helping another customer while I went to take a picture of my license plate and not finishing with me. the guy who came to help told me the what I needed but didn't help me find it. I have never had someone helping me and just drop me to help someone else. so disappointing and a waste of my lunch break!

I thought this would be a good place to sell my old beat-up truck…read morebut it turns out they only accept 2000 and newer

Transwest is great salvage yard. Their inventory is enormous, and well organized. A typical…read moretransaction works like this: -- Customer walks in, tells manager at counter what he's looking for. -- Manager checks computer inventory for cars matching customers request. -- Manager calls yard employee who comes and retrieves customer. -- Employee and Customer ride in yard-car to the appropriate section of yard and employee pulls off part after customers approval. -- Employee and Customer return to office where manager prices the part for the customer and transaction is completed. Customers are generally not allowed to pull parts themselves. Speaking Spanish is helpful here, but not necessary. Their minimum charge is $35, so make sure you need more than just a radio knob when you go. Sandals are not allowed in their yard so wear shoes when you go. Their yard employees are extremely patient and courteous. They'll spend as much time as you need to get the right parts. A tip might be nice for the yard employees, though it's not asked for or expected. Their hours of operation could be better. 8am-5pm M-F. Closed Saturday. I'd like to shop here on Saturday when I'm working on project cars. Or very early in the morning. I'd also like it if they allowed customers to pull parts themselves.

Walked right in because of my tire pressure sensor and they helped me right away with no wait and…read moretold me which sensors were bad and how much it would be to fix! Super simple and easy. 10/10

I came in for new lug nuts. Honestly not really knowing anything, just that a guy at the Valvoline…read moretold me I need new ones. Timothy helped get me the right pieces that I needed. It didn't stop there, he went above and beyond to put the new pieces on, even though that is not part of their service. He let me know that there was a few more complications with my bolt, so he recommended I go to Big O Tires and have them check it out. Again, Timothy was very helpful and he made my car complications feel much less stressful haha. Very grateful for him! Give him a raise!

Honest, responsible, and excellent are a few ways I can describe them. They got me in fast, took…read morecare of the repair in a timely manner, and they are very affordable.

Hilltop auto is the best. I went by their store because I had a crazy noise while driving. We…read morethought it was a CV joint or an axle. They quoted us a pretty cheap price (around $175), looked at the car, said there wasn't a problem with those parts and my lug nuts were loose on the driver side. Turns out, Big-O tire, who had replaced the tires 1 month ago, hadn't tightened those up. Hilltop did it free of charge. These are good people. Couldn't recommend them more.

Back in 2003, I was a poor college student driving a 1988 Audi Model 80 Quattro 2.5L 5 cylinder…read moresedan. Things were starting to wear out on it, but buying a newer car was not within the budget. At one point I could no longer unlock the Driver's side door from the outside or inside as the long metal arm between the locking peg and the lock itself broke off. No one made or sold that part anymore. I thought I'd have to finish my last year without a car, and then my first couple paychecks after that trying to get a newer one. The mechanics at Mitchell machined a new part and then installed it for about $20. The car saw me through commissioned officer training in the Air Force, and my young family to our first duty station on the East Coast. I'll always be grateful to Mitchell's for going beyond expectations, and at the same time being super understanding of where I was in my life, how needed the car was, and how limited of a budget I had.

Chad was very straightforward and honest and was making sure I stayed updated the whole time during…read morethe repair. Auto mechanics get a bad rap for a lack of transparency and arbitrary charges, but this shop proves every negative stereotype wrong. They have fair prices and are customer centered. My new exclusive auto repair guys as long as I live in Provo. Thanks Chad.

Very poor customer service. Bought a used ford bumper dented and rusty on inside 92$ paid cash…read more Bumper didn't fit, so I tried to return it 2 days later. No one told me I had to have warranty for this part. They said they wouldn't return it or even give me credit, or 92$ back.

These guys put in a new furnace and heat pump several years ago for us. They also put in a…read morewonderful heater / Air conditioning unit in my garage (My wood-shop). We have been very pleased with not only the installation of everything and the quality of the brands that they used, but the quality of the service calls which we have twice a year. Today was no exception. Damon Scheibel Was very easy to work with, friendly, and very knowledgeable on all our system. I honestly can't think of what I could ask more of him or the company. We are very glad to have found them and to be an ongoing customer.

I bought a headlight bulb and didn't know how to replace it. I looked online that O'Reilly can do…read morethat for free. I arrived and asked a staff member to help me. His name was Skylar, and he was very friendly, and the process for changing the bulb only took like five minutes. I don't know much about cars, but Skylar was nice and patient in helping me. Even though I didn't purchase anything at this place, they still offered this service for free, and I appreciated that so much! AND they provided good service. I checked later that the bulbs are the same price at this and other auto shops, so in the future, I'm definitely buying the parts and getting it fixed here instead of going to any other places! Thank you, O'Reillys!

The guys here were super friendly and knowledgeable. They gave me honest opinions and didn't try to…read moreupsell anything. I didn't need more people like this in the car business.