Extremely disappointed with PSI Exams. I've now spent over $300 on three separate exam attempts, and each experience has been frustrating. My first exam was missed due to technical issues and a lack of timely support. My second attempt was terminated because I accidentally whispered part of a question after being told not to read questions aloud, even though that's how I process information during tests. I have a job offer waiting on me to pass this exam, and these issues have delayed my ability to move forward professionally. Now I'm paying for a third attempt and hoping I can finally complete the test without problems. I hope PSI will review my case and provide a refund for at least the first two attempts, especially the one affected by technical failures. This experience has been stressful and far below what I expected from a professional testing service. read more

If you have any thoughts of taking your test here. Think again. Choose another place. The parking is terrible! The staff is ok but they are busy just doing their job. Somewhat friendly but I understand that they are just trying to get through the day. This was my second time taking my exam, since I failed first time. The previous visit, employees were maybe 5% friendlier. So, it's a hit or miss. The parking alone is enough for me to decide on taking test elsewhere. read more

I have come here twice for a couple of exams. Parking sucks, difficult to find a spot that isn't tow away or reserved. The waiting area is decently clean. FYI just bring minimum with you because everything is going into a locker. Don't wear jewelry or anything. Phone gets turned off and into locker. Oh and no gum either. The testing room is quiet, the desk provided is small. It has a pack of new ear plugs or sound deadening headphones for use if wanted. The computer is improved from when I was there a year ago. The calculator has a history now which is nice. Also get an electronic writing pad to write items down on. My suggestion is to write things one might forget (equations, etc) on it for later use. The mouse is atrocious and distractingly terrible. It can get a little chilly sitting there but not too bad. Staff is nice, they are direct but nice. All in all okay experience here. I guess if one doesn't pass it might be a one star place. But that's not a reason to 1 star it. read more

The worst company! having to deal with online support is a nightmare! they take forever to respond!

First and foremost, I took my state test here for CPT and PASSED!!! (I took my test on Monday and got my results back today.) I don't know why there are so many bad reviews on here but my experience here was GREAT! The location was not hard to find considering the fact that I get my car washed right across the street! Parking was fine; you just have to make sure you don't park in front of a "1hour parking" sign. Once you enter the building, just go up the elevator and the suite is on the right side. The place is clean and so are the bathrooms! DISCLAIMER: The proctors here are really nice. Yes, they have strict rules but that's just how it is. I was greeted immediately by a nice lady who allowed me to put my stuff in a locker. She then asked me to lift up my sleeves, pant legs and open my mouth. (I was anticipating her to tell me to pop a squat & cough too lol!) They also have a coat rack since hoodies and puffy jackets aren't allowed. Once I was checked in, I took my test. When I was finished they told me I had to wait at least 24hrs to get my results back. And that was it! I will say that if you plan on calling, they rarely answer. So make sure it's right when they open! Overall, my experience here was very pleasant! read more

I would not recommend going here. They are not very professional or respectful to their customers, and they are very disorganized. I have had to go a couple of times just to try to complete my test. Definitely go to a different location if you have the option!! Also, so people are aware, PSI does not own the building, so do not hold anything against the owners due to their unprofessionalism. The reason I say this is because I saw someone kick a hole into the wall in the stairwell after they (I presume) failed their test! So disrespectful! read more

I took my test for a barber exam everything went smoothly but when it came to getting my license they didn't give it to me on site it's been 3 almost 4 weeks I've been waiting for it to come in the mail like was told but I haven received anything in the odd one out once everyone else is received theirs on the spot the same day I took my test read more

Least favorite testing center to date. Lots of talking and laughing outside, anyone who is worried about their exam should not take it here. Inside testing area was cold, bring layers. Seats in testing area are way too low for tables making it uncomfortable to handle the mouse. Also no signage outside directing, used yelp photos though. read more

I've always heard horror stories about testing sites, but the vibes here were very comforting. Everyone here was so nice and easy to talk to, Susan was by far the sweetest. The testing process was very easy to work with, and this is coming from someone who had always struggled with testing. Even though I was in a room full of people, the way everything is set up makes you feel like you're the only one there. The vibes here definitely eased the stress I had going in for my test. Will definitely recommend this test site. read more

Easy to set up my appointment. When we arrived they had just finished fixing an error where tests were unable to be taken for over 3 hours, but they got people through and I was able to take my test within 15 minutes of my scheduled time. They are professional proctors so they are going to be strict. Their entire business revolves around exact testing procedure, and that includes things like no hoodies, no gum, no phones, nothing that can give an unfair advantage. They aren't trying to be jerks, they are doing what they are paid to do: provide a sterile test environment with no outside influence. They were strict but pleasant, nobody was rude, and the test area itself was rows of cubicles with personal computers. I was provided with all of the material I needed to complete my test and completed it without issue. read more

This is a rare occasion where I intentionally do not post photos. Maybe one pic given. I took a state license exam and this was the facility that administered it. The place is easy enough to find, but be mindful of the limited and reserved parking spots to avoid getting towed since you'll be there for more than an hour. Consider arriving at least 30 minutes before the scheduled exam time and be mindful of the morning weekday rush hour traffic. The lobby was full, but there were four associates on site, so the check-in process was fairly quick and I was able to start my exam before the material I crammed began fading from my short-term memory. The lobby is reasonably clean and I was greeted by someone as soon as I entered the office. He asked for my driver's license and had me put my personal items in the small locker. There is a coat rack to hang your jackets since the proctors are strict about not letting other things into the exam area. After asking if my pockets were empty and if I was chewing gum (alleged cheaters bring contraband through all sorts of creative methods), the proctor escorted me to my computer cubicle and fired up the exam. At the desk, they provide pencils, scratch paper, foam earplugs, and headphones. There is a calculator on the computer to help you solve those dreaded math questions. There is a self-guided tutorial with a sample test to familiarize yourself with the program. The room lighting and temperature was ok for me too. The only minor distractions were people moving about the room as they finished their tests. About a 100 questions and 3 hours later, I was done for the day. Cramming 2 weeks of material into 3 days of straight lecture is no bueno for my brain, which had moments of Low Battery and Memory Full issues. Success! Even C's get degrees :) A couple of my classmates were bummed out, and I felt especially bad for my friend who failed with 69%. I'm so relieved that I don't have to take that exam again. read more

***Update It has been 4 weeks now still with no solution. The representative I had spoken with refused to put a supervisor on the phone let alone give me a phone # to someone else who can take care of my issue. He simply stated he is not allowed to give out phone #s. I've been transferred to other people within the same department and getting the absolute runaround. This organization is so disorganized and unprofessional. Who would've thought getting a result to your exam in which you paid for would be so complicated. While taking my exam online at the testing center there were technical difficulties in which the exam was very slow. After finishing the exam, I was unable to obtain the results and was told to contact PSI the next day in regards to this issue. I was told to wait 3-5 business days for this issue to get resolved and I would then be emailed my results. As the 5th business day arrived and I have yet to receive my results, I call PSI again. I was told AGAIN that they would escalate my issue which would then take another 3-5 business days. It's been 3 weeks now and I'm still waiting for my results from my exam which is unacceptable. I seriously hope I never have to use PSI again after this terrible experience. read more

I have taken the exam at this testing twice and both times were horrible!!!!!!! The first time the lady was so rude to me about the time I had to be there mind you the psi tell you 15 mins early and she said I had to be there 30 mins early how am I supposed to know with no information. Then the whole two ID things she let me sign the back of my debit card. The second time the lady would not let me do the same thing thankfully I did find something that matched my ID. She made me do all these things just to check in but made no one else do the same thing. I had taken my cardigan in the testing area and was not told if i take it off I would have to hang it up. In the middle of testing she come over and taps me on the shoulder twice to argue with me about a sweater and how it was a sercuity violation. I had the worst exeperince and I can not get a hold of customer service. read more

Was halfway through a test at this center when the internet went down. I understand that things happen. However, they were unwilling to provide any documentation whatsoever to prove that the several dozen individuals who were there were unable to complete the test at no fault of their own. They refused to give us a copy or even let us take a picture of the form we had to complete to make our contingency plan to test at another time. When the refund option to re-register on the next day, there is no language acknowledging the technical glitch. This is potentially very problematic for an employee he needs to prove he was there and there was a reason he or she couldn't complete the test. A very disappointing experience overall. The staff at the site, and later the technical support through the central office could have handled that better. If you need to do an FAA Exam, go to SAN DIEGO FLIGHT TRAINING INT'L. www.sdfti.com (858) 569-1822. Best customer service ever. Cathy will take care of you. read more

Go to another location if you can! I get that they have to be strict for compliance purposes, but the entire staff was unprofessionally rude. You can be complaint and nice at the same time, but the entire staff was rude and could care less about being polite. read more

Clean, friendly, quiet, and on time. Staff was nice and able to help with referring issues.

I called prior to close of business 3/23 (2000, close at 2100) due to illness, fever & needed to reschedule an exam scheduled for 3/24. I emailed to the only site ADA site situation. I called prior to 0700 on 3/24. Told of illness. Instructed to get MD note, call back to get an email. Got note, tried to call back 4 times over 1.5 hours on hold (feeling terrible but doing as asked). Finally called ADA line, got thru. Emailed MD note, then told denied & can't reschedule! More $$$ I'm sure. Sent info to NCC- the certification board so they are aware of this poor service. read more

I would give zero stars if possible. Parking is awful, the staff are rude, and their policies are draconian. They make you take EVERYTHING out of your pockets and show them you're not hiding anything like you're on parole or something, and then act horribly offended if you question it. They made women take off their jewelry, even the thinnest little bracelet, and asked an older gentleman with an ostomy bag if they could look behind it and if he could REMOVE it for the test. Outrageous. No way the state could get away with treating the public in such a way, so they have a private company do it instead. I would tell you to avoid this place like the plague but if you're taking a state test then you're probably stuck with it unless you get a different location. read more

be careful when paying for pre tests and study materials. They don't tell you that in order to view their information you must allow them to install a wave browser into your computer, which will uninstall your existing default browser. (google, chrome) and take over your computer. This is a complete misrepresentation of what they are selling. They will not issue a refund once you purchase it. buyer beware. read more

Modern facility, easy to find, lockers and vending, free parking next door, professional staff, good computers and headphones. Took three 3-4 hour exams there with no issues. read more

Had booked my Contractors exam and law exam months prior for the same day which was suppose to be on September 22. Two day prior to the exam I went on line to get directions to testing center. This is when I found that my exam had been cancelled with absolutely no reason as to why this happened. Much planning had gone into having this date, September 22nd as the date for my exam. I had spent almost $1000 this last weekend to attend 3 crash courses to prepare me for my exam. The school strongly recommends to take these courses just prior to taking the test. I have found that trying to reach PSI is next to impossible. It appears the State of California has contracted with other countries (INDIA) to handle the business' affaairs of residents for the state. I have over a dozen emails out and as last night no response yet. c read more

I must state it is never "enjoyable" to sit for a board exam. The best advice I can provide is to at least prepare for the day and this is more than just the studying component that you must be ready for! It's about being prepared for the day of the exam and reading the materials you are forwarded in advance that will help you. My board exams involved two separate tests - both which I attended at this location. My first test was four hours and the room was a bit hot. My second test was two hours and the room was very cool (I personally liked this because when you are nervous you may sweat, in addition it keeps you alert). Layering is a good idea, but read the guidelines about what you can and can't wear before the day. People around me didn't seem to know the rules. My tests were in two different rooms. The first test we needed to place keys and phones in folders (which is not very secure) and the second test we were provided lockers. I believe they upgraded/moved to a different room that has improved amenities (such as lockers) and a big improvement. The computers and work stations are adequate (really, everyone is just nervous and thinking about the exam)! My first test I needed to wear the earphones (they also supply earplugs as an option), but the second test I didn't hear any noise and was able to test without the headphones.I know some people need to take bathroom breaks, but if you do, you will be shorting yourself time on your important day. Try to utilize the facilities prior to your exam. I know I didn't want to lose time! The staff is all business and stick to the procedures at hand. They are quite efficient at running the facility and were helpful if you had a question. More than anything I am impressed with the phone scheduling staff at PSI. I have had two excellent customer service experiences by phone for scheduling and paperwork info. A staff member followed up on something and called me back on a day and time that they said they would. This is pretty impressive for an company that is one of the largest administrators of tests with little competition out there. If you are taking a test...good luck and go prepared! read more

Took my exam here for the CPHQ and to be honest, the place does not feel like a testing center, i wish they have a drinking fountain nearby or free water inside the receiving room. The staff who checked us in were very thorough with the strict directions and they answered our questions, they didn't look like we're being a nuisance when we have them repeat some of the directions since they talk fast. Overall the experience was ok read more

Great testing site. Staff is friendly. Nothing really bed to say about this spot. We're getting people licensed!!! Business is located in Sorrento Valley!! read more

PSI Exam Testing Center - Test Preparation Near Me - San Diego, California

This is the image of the building there is no sign that says PSI. When you walk in the elevator is on the right. You can park in the lot in front and there is more parking in the back. Make sure you read the signs most spots are only 1 hour parking and they do tow cars. read more

PSI Exam Testing Center - This is the image of the building there is no sign that says PSI. - Test Preparation Near Me - San Diego, California

literally worst experience ever. the staff is absolutely so rude. I was wearing a hoodie which they told me I had to take off. I had a tank top underneath and they told me I was a distraction and I had to change or could not take the test. I didn't have enough time to go get a new shirt from home or even go down the street to buy one, because I would have been late for my exam. they simply do not want anyone to succeed, and seem like they hate there job. but I would too lmao read more

So, when you go to PSI, you don't exactly have much of a choice where to go. I thought I would write this review simply to provide some feedback and warn future test-takers so that they can be better prepared for the experience. Anyway, I passed my state board exam here in October. Like I said I PASSED so I'm not upset about it all, but here were some things that could have made for a much more comfortable experience. I took the exam on a Saturday, so there was no traffic and plenty of parking, though that would be different on a weekday morning given its location in the middle of Sorrento Valley. The paper mailing and the email warned us that there were no lockers. Given that info I did not bring anything with me...no snacks, no water...nothing. When we walked in we were shown lockers...I would have brought snacks and cold water had I known. Luckily I was given a bottle of room temperature water when I requested water. The temperature of the testing room was HOT....and I am someone who is always cold. It was pretty uncomfortable. You are limited to 5 minutes for bathroom breaks. So, when I took my break (mind you my exam clock keeps running) I signed out and one of the proctors wrote down my time. On my return, there was no one at the desk to tell me the time, and we are not allowed to wear or carry time pieces. I, at first, waited, but knowing that you are disqualified if you take longer than 5 minutes, I gave my best guess and went back to take my test. Well, the most ridiculous part of all this is that there seemed to be some sort of a church service or gathering in the suite next door. At one point, someone started to play a guitar and several people sang...at least 3 songs. The ear plugs were of no help. The staff was pretty friendly, but I think the center needs a lot of changes, and at least one more staff member for the amount of people who were there taking tests that day. read more

They are unprofessional that's all I can say! The the supervisor is dumb and he think he is the boss or something loool they don't allow people to get in a hoodie or any jacket and I'm only taking a test for a food handling certification which is more than simple multiple choice test read more

Great location and love that they have weekends appointments! I was very nervous but with a lot of study made it easy to pass my state exam

May be hard to spot but, it's within a large building next to an Indian Cuisine. Awesome people, quick and precise.

Stars are for location. It's pretty far so it's hard to tell when the traffic will hit hard in the morning. I'm in Chula Vista. Wish to have a location closer for convenience I guess. But once I was late and almost lost my funds but they were still checking people in at the time so I was able to slide in. Clean. Quiet. Organized. Quick. read more

It's a pretty okay place for a big important test. Make sure you bring a jacket without a hood if you get chilly under A/C and don't take anything you don't need. They're pretty strict about the possibility of cheating so they'll make you leave bags, hoodies, etc. in a locker. It's better to just avoid all that fuss if you can. They provided earplugs when I was there. If you have two tests in one day and schedule a long break in between them like I did you can find a lot of good lunch options nearby. The staff were pretty polite and they seem to understand that you're stressed out. Also: make sure you arrive 15 minutes early at least to check in! read more

Testing is never a fun experience; it can be anxiety-provoking and incredibly stressful! I wanted to write a review to give tips to others who may be anxious like I was so that you feel a little more prepared. First off: THERE ARE LOCKERS! The PSI handbook that I received said that there are not lockers, but this is not true! They are small lockers, so don't bring anything large (ie: backpack, big purse) with you. I brought in my phone, a water bottle, an essential oil, a fruit leather and my ID (Do NOT forget your ID! Some boards - depending on what test you're taking - require more than one ID!! So make sure to double check with your board!) When you arrive (about 30 minutes before testing they start checking you in) you will line up and put your things in the lockers. They will ask you to put any food or water on the top of the lockers (meaning if you have a long test like I did and you need a small snack, you can bring one and place it on the top) You will then check in with someone who will confirm your name, scan your finger (if your board requires this) and place you at a specified desk in the testing room. There is a waiting room and also a separate testing room. At your desk in the testing room, they provide earplugs, a pencil and a blank piece of paper. You will perform a short tutorial on how to use the computer before starting. During my first test, I sat by the door which was noisy for me and sometimes distracting when I could hear the test proctors talking in the waiting room. This is why I took off a star. They were also cleaning the carpet in the hallways during my first test, but that's not really their fault. For my second test, the proctors were extremely friendly and kind. It was also much more quiet this time around. They have clocks located throughout the room for reference; my board did not allow me to wear a watch, so that's something else for you to consider. My board also did not allow for any hoodies or kangaroo pockets - so please make sure you look into this before showing up! I saw a girl leave in tears because she wore a sweatshirt and had no undershirt; they made her leave and either go home to get one or buy one - I don't know if she made it back in time to take the test. Save yourself the stress and read all the rules before you go! Also, after you finish your exam, they make you fill out a brief survey about the testing site, so be prepared for this. After I finished my exam, I took all the materials out to the proctor. He gave me my locker key to empty everything out, and when I returned with the key, he silently gave me a printed out copy of my results (I passed!!) with a blank expression on his face (I'm guessing they probably are required to remain neutral to not give your results away?) The building itself is pretty easy to find, but there are no labels on the building indicating "PSI" anywhere. It is the white building on the corner. Make sure not to park in the 1 hour only spots; I hear they ticket. Parking was not an issue on either Saturday I was there. Other than that, study hard, take a deep breath and remind yourself that you've got this handled!! Good luck!! read more

Finger printers here apparently don't know how to take a finger print. Mine were rejected and now I have to get them taken again. The testing center was an hour away from me, and now they're saying I have to drive back down there to get them taken again. I called for my money back, and got an answering machine. This center has incompetent staff. Thanks for the professionalism guys! read more

Had to take my licensing exam at this location. Pretty standard testing location. Staff was friendly and professional. Location is super easy to get to. The only reason I gave 4 instead of 5 is that the confirmation email says no lockers to keep your stuff in BUT they have lockers.... read more

This review is specific to this testing center location. This company administers various state and national board exams. I took the California BBS MFT Standard Written Exam in August 2014 at this location. It is located in a very dated, musty old building. The testing office is sparse and extremely warm. Also very humid. In my opinion, not a good testing environment especially for a 4 hour exam! The staff here was awful. The are not at all nice and totally ignored me when I was trying to return my items at the end of the exam. I had to stand there while the on guy was talking his cell phone making weekend plans!!!! When you arrive- They take your keys and put them in an insecure envelope (NO LOCKERS!!!). So really at any point- anyone can grab your car keys and rifle through your car- they'd have 4 hours to do it bc your not allowed to leave without forfeiting the entire exam. You only get a 5 minute bathroom break- the bathroom is out the door at the end of the hall. You're not allowed to leave the floor so forget about grabbing a little fresh air mid test. If you have an option- go to a different location!!! read more