Worst experience ever! Very unprofessional. I waited over 45 minutes to meet with Dr. Ramineni for an appointment and then the next time I was 5 minutes late (it was a down pour of rain and she knew I was on my way) and she left. She is not helpful and super awkward to talk with. They told me Dr. Ramineni was the only doctor taking new patients and now I know why. In addition, I received a bill in the mail for $110 no show fee. Office staff has a complete lack of communication with each other and patients. I would get random voice messages to call back the office but when I did no one knew who made the call or why. I asked to see a different doctor and they told me no. This office caused me nothing but stress, frustration and anger. read more

Greedy they don't want to help just want money. Staff are rude and unhelpful. I have cancelled any future appointments and Phychcare can take my bill and use for toilet paper. Also the reviews from people working here like on Glassdoor are extremely low. So that says alot. I do not recommend this place at all. read more

If I could leave zero stars I would. This is the worst experience I have ever had with any doctor. I have been trying for OVER A MONTH to get a routine refill for my prescription. I have even made extra appointments to tell the doctor to put the prescription in, I have called every number including the doctors personal voice mail, the pharmacy has faxed requests and called and no one has received a response. This is beyond malpractice as I am now without a medication that is dangerous to go off cold turkey with I'm assuming no chance of getting a hold of the doctor. read more

I was a patient for a therapist in the South Bay Office for several months. I lost my job, my marriage and my children and had to move up to the North County. Needing help, I recently requested to move to a therapist in the Poway Office, but was told that Psycare would not even do the "intake paperwork", let alone schedule an appointment as I had a disputed missed appointment charge on my record. Way to go, Psycare.... Punch down on a current patient that has nothing, not even a pot to piss in, all for a few bucks. read more

Seeing a couple providers here. Been going here for years. Not to get into all the details, I was dissapointed to be treated like dirt by the staff and likewise from previous yelper, they don't give a damn about you. So bottomline, I no longer go here and cancelled the rest of my appointments. read more

This place is horrible. The receptionist are not friendly, the appt are 5 min but super expensive, and they charge a $100 missed appt fee even if you call first thing on a Monday for a 5:45pm appt because you have a stomach flu that came on overnight. I could have gone and got everyone sick. I'm switching care providers immediately. read more

Because I a forced to give at least one star, I will make sure that anyone reading this knows that the ONLY star they have earned in my care has been a decent base-level of service, as long as nothing challenging occurs. Recently, I worked with Dr. Garcia to up my dose of a med. He assured me that, because it was a new dose level, the fill of the new prescription should work right away. However, since there is no single pill at the new level, therefore requiring me to cut and combine pills of the current level, the insurance had problems filling the new scrip. When I called for help figuring this out, I got an annoyed call from Dr. Garcia to tell me that I will have to sort it out with my insurance company. No help offered, although I'd put money on this not being the first time he and his patients have run into the same or similar issues. Two days ago, I put a request in via my CVS app to have that prescription refilled, only to have it "rejected by physician". I am currently out of work and immobile due to surgery, and tried to explain that to the staffer who called to confirm the rejection ("because it has been soooo looong" - 6 months‽ for a med I've been on for 15 years‽ - since I have seen the doctor); I let her know that it wasn't my intention to go without seeing the doctor, but that right now I could not, and was there nothing I could do until I am up on my feet again? Nope. No help or advice was offered outside of "well, you can call in when you feel better." No tips for going cold turkey - something we are never supposed to do according to psychiatrists. Nothing. I said "fine." I hung up. I then felt bad for not at least sticking up for myself, and called back. I got 3 phone company messages saying " we are sorry. This number has been disconnected or is no longer in service," and three attempts where it rang at least ten times before I hung up. Finally, I was connected to someone who, though extremely kind, patient and compassionate, could only offer to send my message onward. No doubt this person was employed by whatever answering service they use "after hours" (it was only 4:45‽). If you are looking to get help with depression, anxiety, or any other psychiatric issues, and PsyCare is your only option, call after hours and talk to their call center. Unlike the staff at this psychiatric center, they will not leave someone who is anxious swinging in the breeze. If it isn't your only option, find somewhere that actually psyCares. read more

Word of advice to anyone who is seeking mental health assistance, do your research on your therapist or psychiatrist before hand! Your first appointment is primarily getting to know one another (you/therapist/psychiatrist). They will give you some papers to fill out asking about your medical history/background; nothing out of the norm. There is a $10 charge if you do cancel your appointment (stated in the paperwork). There is also a $60 charge, I believe? if it's a no show (also, clearly stated in the paperwork) READ THE PAPERWORK! I am currently seeing Maureen Richards and she is great! Yeah, the front receptionist was a bit "sassy", but overall my experience there was great! Just stick to your appointments AND do your research on your therapist/psychiatrists and you'll be fine! :) read more

Terrible. Woman on the intake call was so condescending and discriminatory. Avoid it. There are places that actually care about patients.

LISTEN TO THE REVIEWS AND SAVE YOUR TIME AND SANITY AND DO NOT GO HERE.....it is quite sketchy and unprofessional staff and psychologists. Also getting through to them on phone to cancel an appointment is impossible unless you use a different phone number or block your number, not sure why this is the case and when i cancelled they didn't even cancel my appointment. GO SOMEPLACE ELSE!!! read more

I just got off the phone with the manager, I received a broken appointment fee charge notice when I cancelled all my appointments due to the horrible service I received had to wait over half hour to be seen this is ridiculous and note : I will not pay for this just in case anyone is stuck with a broken appointment fee. if anything they owe me for loss time!!! read more

This review is for Isabel in the front desk. She was the most unprofessional front desk employee I have ever interacted with. Judging by these reviews it seems most clients have experienced something similar. She called to cancel an appointment with no warning, and then was comically offensive and passive aggressive with me on the phone. I truly hope your leadership team has a chance to review these reviews. Again this review is for Isabel at your front desk. read more

I have never had an issue, everything has always been professional and to the point. I was recommended DR. Garcia from another doctor. Excellent treatment, he listens to my struggles and prescribes accordingly. read more

Re: Usha Ramenini. Would rate zero stars but that is not an option. If you have taken the time to read this find a different provider.

Worst customer service I have ever experienced as a new patient. I was left a voice message to call back and schedule. When I called in I punched in option 6 to schedule and I end up getting a operator who just tells me, "Hold on." and just transferring me. I stayed on the line about 9 minutes (cooking while waiting so no biggie) and they hung up on me 10 minutes before 5:00 PM. So I called back and same things happens, this time it was a minute until 5:00 PM. I know we all want to go home but it sucks when a person that needs to be seen gets hung up on because they wanna rush out the office. As a new patient I don't want to have to deal with the bad service every time I call. Now time to find a new place... read more

I wish my mother had read through these reviews before losing her time to the money-grabbing scams of this office. Our experience is not much different from the others who have posted. I have never in my life spoken to a receptionist in any office (certainly not a health care office) who had less concern and empathy for patients. This practice seems to earn their pay by cancellation fees rather than providing care. Given the current mental health climate, it is infuriating, disgusting, and unethical. The people who work here should be ashamed to have their names attached to these reviews. As the receptionist made clear, she has zero concern over constructive feedback or sincerely posed questions. The scam will likely continue and these employees will sleep soundly. I hope, at the very least, someone else sees the patterns in these reviews and chooses a different health provider. read more

I'm writing this because I want to express my thanks to Kat Edwards. Luckily I had enough time with her to do well enough on my own..she coached me through a lot of anxiety. Because I was forced to change insurance, I couldn't continue with her or refill meds. But I'm doing just fine while I remember what she's taught me in terms of coping. I was always excited to see her, she felt like a friend, she really does care about you and that alone made me feel healthier. The only reason I'd take stars is simply jealousy of all those who have acceptable insurance but that wouldn't be fair read more

I see gia. She's awesome, but yes it is true there is no emotional connection with the office staff, they seem like they never lift their head up to smile, they throw paperwork at u and shoo you off not explaining very well just over all horrible at the window. It suprises me kiaser did a contract with such an office. Creepy waitong room. It was just different than what I'm used to. But my psychiatrist is a really good person sucks to have such horrible greeting from unfriendly staff. read more

PsyCare - Psychiatrists Near Me - San Diego, California

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I wish I could give negative stars.... When we first received a referral to Psycare we were given a packet of paperwork that needed to be complete prior to having an appointment scheduled. Once the packet was turned in there was a 7-week wait for the first session. When I arrived I was told the appointment had been canceled. WHAT??? I didn't cancel it, they did! Didn't bother to call, just canceled. I was quite upset since we waited so long for the appointment and the soonest they could fit us back in was another 2 months. I called the central office where I was put in touch with a "customer service rep". The rep was able to schedule and appointment for us sooner, and even offered to put a second appointment on the books. We arrived for our second appointment a couple of weeks later only to be told there was no appointment scheduled...... I immediately called our referring doctor (Kaiser) and asked for a new referral. I then called Psycare central office back and told them to take any further appointments off their schedules because my daughter and I would NEVER (and i emphasized never) be back. Fast forward another 3 moths and I get a bill in for $75.00 in the mail for a missed appointment... REALLY??? How do these people stay in business. Trying to get the bill straightened up was another feat. I was on hold for 42 minutes before getting a hold of a human. I was placed on hold 4 times, talked to two different people who all repeated the same steps, and then was told I missed an appointment... You see where this is going? Please be warned before you go and good luck to you. read more

Worst customer service I have ever dealt with ANYWHERE!! The fact that this place is in the mental health business is downright dangerous! Rude staff, totally inability to get ahold of anyone for anything at all. Do not go here at all costs, you will regret it. Just look at the reviews, they speak for themselves. The owner of this place should be ashamed of the half ass operation they have put together. read more

Appts are difficult to arrange with their centralized system. And the doctor didn't bother to check in with ME before refusing to renew my meds. Instead she told the pharmacy. It's been a week since I've been cold turkey off my med and they still haven't called to explain. read more

Due to an overflow of patients with psychiatric needs, Kaiser Permanente referred me here in June for a mental health assessment. Because you must see a therapist before seeing a psychiatrist, they assigned me to Matthew Dunn, based on a general assessment of my needs. My appointment with him was the usual, get to know you style meeting, as any first appointment will be - albeit, for a therapist he was very slow to pick up on what I was trying to explain to him (it was like it was his first day as a therapist). I clearly expressed to him my need for a referral to see a psychiatrist, and my genuine concern that therapy alone is not what I needed. He essentially ignored me, and set me up for another appointment, two months down the road. In front of me, he expressed to the receptionist the need to put me on a priority list to be called when there were cancelled appointments, based on my severe condition. He provided me with his phone number, and told me he doesn't answer it, but would respond to any messages within 24 hours. The next day, my condition became significantly worse, so with the advice of my mentor, I called Matthew Dunn. I left a message for him, expressing my urgent need to have a referral to see a psychiatrist. I waited for him to return my call. Over 24 hours, I waited; nothing. By that time I was in very severe condition, and after spending an hour or two under my desk, on the phone with the nurses at Kaiser Permanente, they strongly advised me to go to the emergency room. I went to the emergency room, and while I was being treated - wouldn't you know it - Matthew Dunn called. My mentor answered the phone; he said he was returning my call and, as it turns out, all I had to do was "call and make an appointment with a psychiatrist," (why didn't he tell me that when I expressed my needs?). She told him I was already in the emergency room and all he had to say was, "Oh." The psychiatrist at the emergency room was very helpful, and put in a recommendation to move me back to the care of Kaiser Permanente's psyciatric department. I cancelled my next appointment with Matthew Dunn. In January of the next year, I received a letter from Psycare threatening to send me to collections if I did not pay my bill. What bill? I had not received even one invoice related to an outstanding balance with Psycare. I'm very diligent in taking care of my bills, and I have an excellent credit score, so this letter made me very confused and stressed out. The letter had no name on the return address, did not come with an invoice, and told of their "several attempts to contact me" (no invoices, not a single call). I called their billing department and talked to Melissa; she attempted to be helpful but did not offer a single apology. Melissa stood by what her system said; that they had sent out several invoices. She confirmed my address with me, and it was correct. I asked for the information on the invoice, and she said my cost was $105.78, "Your copay was $55, and your insurance did not cover any of the cost, so your total outstanding balance is $80.28." What kind of math is that? I said I was confused, explaining the math, and she said "Oh, I accidentally left out a number; the total was $135.78." The math still didn't add up, and she still offered no apology, but I didn't argue it; I'd rather just be done with the situation. I paid my bill over the phone and she said she would send out a conformation and the invoice that day; she also gave me the conformation number over the phone. We will see if I ever receive it. I am highly disappointed in the services and conduct provided by Psycare. They clearly operate a very unprofessional company. It is honesty frightening they work with the mentally disabled on a daily basis; of all the people who should have understood me most, they had no help to offer when I was in great need. read more

I moved from NC and struggled for months trying to find someone and with no longer driving due to some crazy vision issues I was so glad when I was finally able to get in with someone even if it was a video call. He mentioned something about calling child services if he felt I was harming my kids which I thought was a weird comment, but I said I hope someone would call for help with my kids or any kid they see needing help. He stated I needed substance abuse counseling and I was immediately so incredibly offended cuz I don't drink. Anyone that knows me will testify I do not need substance abuse counseling Because of this I no longer trust mental health doctors. I know I shouldn't just lump them all with this gross experience and I'm trying to work on that. So I went to neurologist who ran mri and showed I was having a neurological attack. Thank you "doctor" for thinking my slurring was alcohol induced even though I tried telling you I don't even like alcohol. I have an incurable disease located in my brain called multiple sclerosis. I was diagnosed in childhood and unfortunately for me I've had to deal with many people just like you, the kind of people who don't even listen to a word I say. I think you should hang up your white coat "doctor" Matthew Gerome and maybe seek some therapy cuz you definitely need it. read more

I have been to probably near 100 doctor's appointments with various professionals over the course of my life. I have never dealt with such a challenging and incompetent front desk. Ever. The phone system is terrible and talking to a real human being often takes at least 45 minutes on hold. Their billing system is abysmal. I skipped an appointment once and I was charged a late fee. I paid the late fee and they claimed I didn't. I had a receipt for the payment. Didn't matter. Their billing system sucks so much they claimed I hadn't paid after showing them a receipt. Absolute incompetence. The therapists at Psycare ought to be ashamed by their front desk, it's costing them business, and it ought to be changed. I would never recommend this place to anyone, for any reason, ever. read more

I called in this morning to reschedule my appointment that was scheduled for tomorrow morning. I spoke with Natalie, whom informed me that Dr. Cynthia McGregor had already rescheduled my appointment. I said, "Oh good, it works out then!" Natalie then tells me that they have to charge me $75 for calling in late to reschedule my appointment!! The very same appointment that she had just informed me that Dr. McGregor had already rescheduled!! What!??? In what world does this make sense? Thankfully, by a stroke of sheer, dumb luck, I had called in 15 mins before my 24 hours elapsed for my appointment, and I ended up not owing the $75. Though I will say this- had Psycare bothered to call me to let me know that my appointment had been rescheduled by Dr. McGregor, I wouldn't have had to call to reschedule my appointment in the first place! Apparently, Psycare's policy of 24 hours notice only applies to their patients, not their doctors. Psycare, I have news for you- Your patients' time is just as valuable as your doctors' time! If you tell me, the patient, that I have 24 hours to call and reschedule or cancel an appointment, than I expect the same policy to apply to your doctors! After almost owing $75 for an appointment that was already rescheduled by the doctor, I don't think I need to tell you that I will be going elsewhere! read more

I was required to pay $100 in advance (1 month prior) to my appointment then I was to be credited back all but my copay after my appointment. They did not show up on the 1st day after us taking off work to make the appointment then they rescheduled for another day which they did NOT make that appointment and said it was due to their scheduling. We rescheduled for a 3rd time of which they still did NOT show up to the appointment. I missed hours of work. Still trying to get my $100 back but won't be able to recover time taken off of work, especially during these times! DO NOT USE PSYCARE!!!!!!! read more

Unfortunately this is the provider my healthcare dictates I use. The actual counseling hasn't been bad. We've taken our family in for individual as well as joint therapy and the professionals that offer the service are good. The scheduling is completely horrible. As a new patient you fill out a form online (good enough) and are told 1-2 days for a response. After filling out the form 2x they never responded after weeks. So I called in, you wait forever and finally get shuttled to a voicemail box (which is full naturally) so no joy there. So after repeated calls finally getting a person they tell you you need to fill out the form. I explain that I've done that and I'd rather just bring in my new patient form when I arrive. They say, "OK, I'll call you back with some times" . 3 weeks....no call backs. And no way to leave messages because that voicemail box has never been anything but full. The administrative side of this business is truly appalling. Even with insurance the service is still very expensive. If you have other options....go there. This outfit is terrible. read more

So sad this place doesn't provide the level of professionalism needed to run an efficient practice. The front desk staff is horrible. Rude, unfriendly, and definitely not welcoming. I sat for 3-4 minutes in front of a closed window waiting to be helped while one girl was helping another customer, but the other girl was looking at her cell phone. She never acknowledged me and only after the other receptionist said something did she decide to open her window. And don't get me started on the physician staff. Its like talking to a brick wall! What a joke! A truly cold hearted staff that makes the whole experience miserable. If I could give no stars I would. Stay away from this place!!! read more

AWFUL, AWFUL, AFWUL. PLEASE, steer clear of this place. My experience with Psycare has been a nightmare and clearly I am not alone here. It's really a shame that these people work with people that are mentally fragile. Not a single person I have encountered in this establishment should be allowed to work in the mental health field. Psycare is run like a shady business. They do not care who you are, what you are going through, or how long you have been a patient... They just want that pay check. I don't think that any of these people want to be doing this work at all and so they get hired by this company after being unable to establish a private practice of their own. This way they can funnel in a bunch of patients, without regards to actually helping anyone. I was a patient here for 2 1/2 years. I have been wanting to find a new psychiatrist for a long time, I just kept putting it off because I'm so busy and I didn't really know how to find a new doctor. My appointments would last all of five minutes so I just put up with the shitty attitudes at the front desk and my psychiatrist, Dr. Ramenini, who could not remember a single thing about me ever, even after seeing her for 2 1/2 years. So weird! Like I started seeing her for postpartum depression and she can't remember that I have 2 kids?? Talk about not giving a shit who your patient is. She just wrote up my prescription and sent me off on my way. Recently she recommended a new medication and gave me the option to call in and get my old prescription if it didn't work out. Well... Long story short, it didn't work out. But good luck getting anyone to help me over the phone. When I go in to get my prescription, my dose is cut in half and there's no refills. No explanation. I was so frustrated after dealing with this awful medication I was in tears and these people were so mean to me. On top of it they scolded my kids for playing with the blinds. Like, okay, you don't want them playing with the blinds, then talk to me. Don't yell at my children. And I'm sitting there IN TEARS. Show some damn compassion. The people at the desk were beyond rude, they lied several times, and they freaking yelled at my kids. When I finally got a chance to speak with Dr. Ramenini, she didn't even remember that I had a session with her 5 days prior, let alone anything that we had discussed. I'm finally done with this place. It's not like these visits are cheap. Please save yourself the feeling of being treated like piece of shit and find a place with doctors, therapists, and staff who actually care about you. read more

And that is being generous. I wish I had looked at this yelp sight for these reviews before going. Staff are rude and unhelpful. If you have a disability good luck you are expected to hike to the far side of the other end of the building just to get to the bathroom. Dr basically wanted me to self-prescribe. The staff at the desk were rude and there was almost no patient privacy when checking in. I won't even get into the poor level of ethics when trying to review a good fit for therapy. I found it to be absolutely shocking and would not refer anyone there. read more

I had a terrible experience with Dr. Garcia. He was cold, uncaring, and judgmental. I've been seeing a psychiatrist for over 20 years now. I need a new psychiatrist because I just moved to San Diego from Texas. I don't know how I found this office but I wish that I had done more research. I understand that at the first visit the doctor needs to ask a lot of questions and take notes but he rarely made eye contact with me. On several occasions he furrowed his brow when I answered a question. Twice he asked me in a condescending tone "Reeeally?" Maybe he is right for some but definitely not for me. Think twice and do some research before going to this office. read more

Just nope. They don't care about the patients, just about making money. They call you to "remind you" of your apt, but like 3 days in advance. If you miss an appointment, they don't call to check if you're okay or to reschedule, they just send you a $60 bill in the mail. On top of medication, I needed a ESA note for my therapy dog from the "doctor", and she flat out told me no bc it's a "liability". Where else am I supposed to get it? I repeat, they do not care about the patients, just the money. read more

Horrible service I was 30 min late canceling my appointment they charged me full price didn't tell me until there were fees attached. I called an tried to explain I cancelled it was 30 min late and to give me a break. no help at all. the therapists there are trash you talk they listen with no feed back nothing. waste of time and money avoid at all cost. read more

Would not recommend Dr. Nicodemus Garcia to my friends or family. He treated me more like a resentful parent rather than a trained professional, during my first appointment. Even when I expressed my concern that he was not treating me with respect as an adult, he said that is why I went to him, so that he could help me and proceeded in talking down to me and getting upset. I understand working in this field might be stressful but he does not have any right to treat a person like that. If I would have gone to him in a weaker point in my life, he would've damaged me more. read more

ABSOLUTE GARBAGE. I have Kaiser and moved here from the Inland Empire and honestly it blows my mind how horrible and unprofessional this organization is. First, I had an appt at 10:30 with Dr. Dunn (HE SUCKS), I was there at 10, he did not even WALK into the office until 10:35, told me it would be just a minute and proceeded to leave to go do paperwork. Finally he came to get me at 10:50 first walked past me to get more of his drink and gave me the "hold a minute finger" and then gave me some BS excuse about how he has to do paperwork before each client. I was thinking, "sir, I am your FIRST client of the day, if you needed to do 10 min of paperwork perhaps you could have shown up at 10:20 in anticipation" because he was late and I had school I did not get my full 45 min that he billed my insurance for. Second, I was seeing a Psychiatrist in the I.E. and after seeing this new counselor I asked for a referral to see one down here (because evidently having been under the care of one just a few months prior is not sufficient to see one here) and my douche of a counselor said that, "simply referring yourself is not enough to get to see a psychiatrist" Third, their office staff is rude and legitmately incompetent. Finally, Kaisers mental health in San Diego is without a doubt the worst I have ever experienced. I am flabbergasted at how incompetent everyone is and how hard it is for me to even see someone. read more

Absolutely terrible. We needed to cancel appointments so we did through the automated system bc apparently you can't talk to real people and they still charged us even though we cancelled the appointments way before the cut off time was. The billing department is completely rude and no help at all. The front desk people are unhelpful and barely know what their doing. read more

The office staff is TERRIBLE! If we could just skip all interactions with them, the place would get a 5. We've been very happy with my sons dr. Just prepare to have the windows slammed repeatedly in your face and be stared at by the office staff over simple questions. Wish I was kidding haha. read more

I went to this office to get help on my anxiety, I was scheduled with Dr. Garcia. He did listen and took notes on my situation. He prescribed some anti depressants and I started them the next day which was a Friday. By Monday I was so sick from this medication trembling, no sleep in 2 days nausea, severe sweat. I called the office first thing Monday and Dr. Garcia called me back a couple hours later. He said to stop the medication then said since you don't do well on anti depressants you should get counseling and said ok good bye. I felt like he just dismissed me, no compassion or said please set up an appointment with me asap so we can seek alternative treatment. No other suggestions, this is a psychiatrist! Someone who should help you when your feel this way. Very disappointing and waited 3 months to see this doctor. read more

Was a patient of Mel... From back in 2004. Came for couples counseling after a horrific miscarriage where my partner tried to tell me I made it up and got the doctor to go in on a D-n-C for the money. Complete ludicrous. Mel Lipsey will listen to you and give his opinion for your family as if he heard nothing that you said. He will side with the abuser every time and teach them how to covertly abuse your family more. Careful this man makes money off the destruction of your family and will twist things continuously to inflict as much possible damage while allowing covert narcissist to play the victim at your children's expense. Saw Mel out at a grocery store one time nearly ran into them with my cart and then realized it was someone I knew. Spoke for just a short time pleasantries and went on my way only to see and I'll later a woman with him a foot or more taller staring at me as if I had done something wrong by saying hello. He made no more eye contact but this woman stared daggers and hatred at me the entire rest of my shopping experience. Obviously he is in an abusive relationship himself yet enjoys to twist it and allow abuse to happen through his practice. If you're able to find a counselor in this practice to help you they won't be there long this place prays on people for your insurance benefits. read more

NEVER EVER do business with this group of incompetents!! They will charge you out the nose and never do anything to actually help you. Their customer service is awful! Their "billing" department will send you "Final Notice" bills without ever having done anything to contact you first. And if you are so much as 10 mins late, they will charge you late fees! Again DO NOT do business with these people!!! read more