I see Hilary Du here and she is awesome, for bipolar and A.D.H.D. She is out now though and the practitioner filling in is inpatient, dishonest, and unprofessional. I had a zoom with this lady that filled in for Hilary D. Last month and when I entered the zoom it kept saying wait for host to let you in, which she never did. I took screenshots as well as entered the zoom on not one but two devices to see what is going wrong. I emailed her the screenshots to prove I am in fact actively in the correct zoom link from the email. She replied to my emails twice in a row with no text just the link to the zoom meeting. Not a word along with the link though. I am on high doses of two medications I could have serious medical issues if abruptly stopped taking so out of concern for my health I then decided to actually bike a mile to go in person! The kind organized man at the reception desk informed me she had written in her notes that she tried calling me which is dishonest as she did not try to call me. I tried to call her but got the P.A.L. voicemail. The receptionist guy gets an explanation out of her. Turns out my email address got auto filled as the name of me the participant which was Hecate Positivia . Having severe A.D.H.D. I had glanced at this and just rushed through into the zoom. Which is the nature of my diagnosis I don't slow down to correct or fully read stuff. If she responded to not one but 2 of my emails how didn't she know it's me? She tells me, "Oh, I have so many names for my zoom's todayI couldn't figure out who it was. She failed to communicate any of that to me by phone or email. I had to bike there in person then find out in our zoom I had to do in the Lynn P A L. Waiting area. She had this really angry dead pan vibe during the quick check in. As if I was really really inconveniencing her. I asked by email today the date n time next appt. as well as requesting a different n.p. The person answering the email responded by saying, " Oh, I tried to contact you but both of your numbers are disconnected. You might want to investigate that. " No response as to wetherits possible for me to meet with some one else with more patience and better communication skills. I responded by saying, " No need for investigation on my part, when my cell broke they offered to give a new phone number and phone for 100 bucks less so despite the inconvenience I took the cheaper option. They then placed the new number on 65 dollar plan, 35 bucks more than my last account. Being a single mom and with my tuition cost at Penns Foster I couldn't pay this month. Now it's disconnected. I asked the lady answering emails why she didn't email me when she seen two numbers were disconnected instead she gave me an attitude, " oh, yeah, you may want to investigate that?" Really a lack of interpersonal communication skills, patience with people who struggle with mental health diagnosis, terrible customer service from the email response chic and fill in for Hilary. Why work for a mental health biz if your gonna be completely aggravated and mean to the customers? But again some people in life just have crappy attitudes and treat people like crap. I wouldn't recommend this place if you can locate a better place! read more