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    I came to this place for my therapy but they don't care about the virus never clean they equipment after any patients use is so discasting

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    California Rehabilitation and Sports Therapy - Downey

    California Rehabilitation and Sports Therapy - Downey

    3.0(26 reviews)
    1.1 mi

    Great physical therapy facility.They are very kind,knowledgeable,and professional.The facility is…read moreclean as well.I will definitely be back.Especially since I still have four more sessions lol.

    If I could rate the clinicians separately from the billing department, the clinicians would easily…read moreget a 10/10. They are genuinely the only reason I continue coming to this location. They have changed my life and helped relieve pain that I had been dealing with for years, and I am incredibly grateful for the care they provide. Unfortunately, my experience with the billing department has been absolutely appalling. Before beginning treatment, I called my insurance multiple times to confirm that my sessions were covered and that payment would not be an issue. I specifically did my due diligence and made sure I understood my coverage before proceeding. I was also assured by the office that my insurance would cover my sessions. I then completed 20+ sessions based on that information, only to be told afterward, "We've been working so hard to get these claims paid, but insurance isn't paying." I'm sorry, but how is that an acceptable answer after 20+ sessions? I had repeatedly confirmed my coverage with my insurance, and when this issue came up, I made another phone call myself and was able to get the issue resolved. ONE phone call. After everything I had been told, I should not have had to fix this myself. What makes this even more unacceptable is the complete lack of communication. I called the billing department multiple times and left several voicemails, yet no one returned my calls. Director Jonathan was eventually the one who called me and informed me that I would have to pay cash for all of the sessions I had previously been told were covered. His phone etiquette and handling of the conversation were extremely disappointing. When I asked for specific numbers, explanations, and details about what had actually been done to resolve the claims, he could not provide me with clear answers. That is incredibly concerning. If you are the director and you are personally calling a patient to tell them they are suddenly responsible for a significant amount of money, I would expect you to actually have answers and be prepared to explain what happened. After the insurance issue was ultimately resolved, I never heard from Jonathan again. Diana was the one who eventually called me to apologize. I then asked a very reasonable question: What can I do moving forward if I need additional sessions, and what can we do to make sure this never happens again? Her response was that she could not tell me that it wouldn't happen again. Honestly, that response was shocking. After everything that had already happened, being told that there was no assurance this same billing nightmare wouldn't happen again is incredibly disappointing and, quite frankly, unacceptable. Patients should not have to repeatedly verify their own insurance coverage, chase down billing departments, leave unanswered voicemails, resolve insurance issues themselves, and then potentially be blindsided by thousands of dollars in charges. I truly love the clinicians here and cannot say enough good things about the care they provide. They have made a real difference in my life. But the billing department and management have handled this situation so poorly that it has completely changed my experience with this location. The clinical care is 10/10. The billing and management experience? Absolutely unacceptable. Do better.

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    California Rehabilitation and Sports Therapy - Downey - Cal Rehab brand logo

    Cal Rehab brand logo

    California Rehabilitation and Sports Therapy - Downey
    California Rehabilitation and Sports Therapy - Downey - California Rehabilitation and Sports Therapy 
12555 Lakewood Blvd
Downey

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    California Rehabilitation and Sports Therapy 12555 Lakewood Blvd Downey

    Optimum Care Therapy & Optimum Multisports - Signs everywhere

    Optimum Care Therapy & Optimum Multisports

    4.6(34 reviews)
    5.7 mi

    I came to Optimum Care Therapy after being told I needed ongoing treatment for both a medial and…read morelateral meniscus tear. What I expected to be a long and frustrating recovery turned into a completely manageable process thanks to their team. For nearly 3-4 months, they were by my side every step of the way--transparent, professional, and genuinely committed to helping me fully recover. From day one, the staff showed patience, understanding, and deep knowledge of what my body needed to heal properly. They listened, adjusted my plan when necessary, and never rushed the process. It's rare to find a therapy clinic where you truly feel supported long-term--and Optimum Care exceeded every expectation. Thanks to them, I highly recommend them to anyone serious about real recovery.

    I was referred here to be treated for Arthritis in my shoulders from my medical group. The location…read moreof this business is just right off the 91 and pioneer. Parking is available in front of the business for 1 hour only, there is also parking on some of the side streets and behind. Let me say upon my first visit, I was greeted by brandon whom did my assessment. I was switched over to the exercise room no pain no gain! This is where I met Justin whom worked with me and my physical therapy. It is amazing how one medium size room can be packed with nothing but essentials equipment for physical therapy. As I began to come 2 times a week I began to meet more of the staff that I would eventually meet as my therapy days continued. My last physical therapy session was November 17,2023 I was rear ended and returned today to finish out my physical therapy. Staff is ever so friendly

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    Optimum Care Therapy & Optimum Multisports - Checking in appointment at 9am

    Checking in appointment at 9am

    Optimum Care Therapy & Optimum Multisports - Time for an Assessment

    Time for an Assessment

    Optimum Care Therapy & Optimum Multisports - Time for an Assessment

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    Time for an Assessment

    PT Plus - physicaltherapy - Updated August 2026

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