Terrible over the phone with zero costumer service The…read morereceptionist doesn't realize that she is in healthcare 1 star because yelp doesn't allow you to leave a comment with out rating

The worst customer service and PT service I have received…read more They have a big turn around on staff. The front desk person quits every other day and they have new people that do not know what they are doing. Management is just as bad and does not take accountability. I can see why they have a turn around. PT staff leaves you unattended to do whatever without guiding the patient. Would not recommend to my worse enemy.

I usually only review places that serve tacos and margaritas, but I made an exception for Optimum…read morebecause they are pretty awesome. I started coming here for treatment about six weeks ago. I hurt my shoulders while trying to free climb El Capitan in Yosemite. Haha, just kidding, I'm old and hurt myself climbing out of my car. Anyway, the entire staff is kind, patient and professional, from the front desk to the physical aids and therapists. The facility itself is small and shares space with a dentist. I admit to being skeptical at first. But what Optimum lacks in physical size they make up for with personalized service. I never felt ignored or unimportant, and the staff was committed to getting me healthy. They were also very helpful and accommodating with some insurance issues on my part. I'm glad I gave this place a try and am indebted to their work. One final note: don't be fooled by their location next to Mr. Pete's. You might be thinking to yourself, "Oh cool, I can get physical therapy and then grab chili cheese fries on the way out." Mr. Pete's sucks. I'm sorry. But I guess I should leave that for another review.

I was referred here through Kaiser. Initially the communication was horrible as I left 3 messages…read moreand never received a call back. I went to the website and filled out a form and eventually received a text message. I called the next day and was able to connect to someone who was not sure why no one had responded to my previous messages of the past few weeks. I was 5 min early to my second appointment but they did not take me in until 15 min after my scheduled time. My third appointment I arrived on time but they are out to lunch from 1-2 everyday. They over scheduled and had 7 people waiting for two therapists/aides. The main therapists appear to be very knowledgeable and did help with my leg injury. They gave good advice and what appeared to be an accurate diagnosis. Overall I would say it's good care with poor logistics.

2nd visit and made me refill out the paperwork because they don't know how to file their stuff…read moreproperly. And asked me who was working, I don't know, check your schedule and find out. My wrist/hand injury is now more agitated having to do paper work another time before even starting my therapy session. And being called after people who showed up after me, since they don't have a chart from losing mine. Mold inside the waiting room. You can smell the musty air as you walk in Tile molding and breaking away under the chairs they have you wait in. Tiles popping up from the floor. During my therapy they just left stuff and walked away. No direction or info on how much time for each exercise. I had to keep asking how to do things since they didn't explain anything

I had a long recovery after some ankle injuries and a couple of foot surgeries, and had physical…read moretherapy here. The staff was great and professional, and appreciated that they made an effort to help me feel comfortable. My therapist was Dr. Paolo Leonardo, DPT, and he was phenomenal. He's incredibly knowledgeable, and was consistently attentive and helpful with his care and exercise plans. I'm so grateful for the progress I made while in therapy, and for the level of care that I got from Dr. Leonardo and the rest therapy staff. I worked a lot with Chris too, who was very friendly and diligent during our sessions to make sure I made good progress. A big kudos to the front desk staff as well. My health insurance plan can be a little complicated. The front desk staff was great; I had no billing issues, and they always kept me updated on whatever I needed to know. I'd definitely recommend this facility!

Place clean. There are half dozen physical therapist helping you. I like the quality of care they…read moreseem to know what they're doing. It's not the high-tech stuff. They know what they're doing. The staff has always been really nice from the Front end staff, physical therapists to the person that evaluates you at first. They really care. Even though they take care of two or three people at a time, I've never had to wait for them to start the next thing because they all work as a team. They seem to be doing a great job in my opinion. Even after she evaluate you at first, she still keeps track of view as you go through the process. This place was a good choice. I would recommend them completely.

I don't understand how this is board-certified health care. They tell you do leg raises for 2…read moreminutes then walk away, come back then tell you to do something else and then walk away again. I could easily do all of this at home and you can't tell me you went to school to learn to tell people to do kicks or squats? Not to mention the patient to therapist ratio is insane, they would have 10 patients to one PTA who just sat there doing documentation. Some of them were nice but you can tell a lot didn't care at all. The original PT who did my assessment (middle aged guy with glasses) was nice and informative.

Able Physical Therapy has a location that is conveniently located close by me in a strip mall. The…read morephysical therapy specialists are well trained and seem to know their stuff. The premises and equipment are kept spotlessly clean. It is the front desk/office/insurance/appointment personnel who need a revamp. They are overwhelmed and undertrained, which leaves a negative impression overall on patients receiving care. Unfortunately, this facility consists of one room that encompasses patient care and front desk personnel: those in the pool or on exercise equipment hear phone conversations, health issues of patients, money collection disagreements, and personal conversations between employees. They are in way over their heads and shuffle blame off to absent "higher ups" when a situation arises. It is obviously a training/policy internal problem. In this day and of technology and instant communication, insurance issues go unanswered for weeks. When out of pocket and deductibles have been met for the year and there is zero co pay due per visit, staff refuses to adjust paperwork and becomes defensive to the point of being argumentative. Those who make decisions are located elsewhere and are unexplainable unresponsive to the calls from insurance companies and patients. Able Physical Therapy is a chain operation and customer service and professionalism are sorely lacking. The front office and phone sets the tone for any business. Enough said! I cannot, in good faith, recommend Able Physical Theraoy to community members.

Super friendly and wonderful staff! It's a small place, but effective...easy to get an…read moreappointment...but they're not open on Wednesdays and Fridays.

Excellent.. knowledgeable ..the best PT I've had thank you for your expertise I so appreciate your…read moreskill

Hands down the best physical therapist! Got both my kids back to soccer after ankle injuries. And…read moregot my wife back to work after she broke her ankle. I'll never go to anyone else! Thank you Mr. Voulgaris

Great massages and chiropractor work I highly recommend. Great energy and knowledgeableread more

Very happy with my first visit! Doctor Cortez was very knowledgeable and he addressed the area of…read morepain and knew how to help me out. Also the Massage Therapist Jeremiah went above and beyond on the Myofascial Massage. The experience here was awesome. I'll definitely be recommending my friends and family!

My initial intake appointment was great and I felt the evaluation was very thorough and they…read moreunderstood my issue. However I had my first appointment and was basically left alone the majority of the visit. They would show quickly me a stretch and walk away to go work on their computer every single time--often before I even performed it once to see if I was doing it correctly. On my first visit someone should have at least observed me doing each of the exercises once to ensure I'm doing them correctly. At the end they said "you're all done" and I had to ask if I should be doing the exercises at home, which ones I should do, and for how long. They said "you could do some of the exercises we taught you at home every other day" and provided zero printout or guidance. I'm not sure if my experience was a fluke, but this was a really disappointing experience.

Brittany has been so amazing helping me Rehab my back. Super…read moredown to earth and makes you feel very comfortable . The facility is clean and big for everyone to have space and confidence to exercise and rehab their ailments. The women in the front desk are quick and kind and will answer any question I have, definitely come check this place out if you're looking for efficient recovery

I highly recommend this rehabilitation center. The Physical Therapy (PT), Occupational Therapy…read more(OT), and Speech Therapy (ST) teams are professional, knowledgeable, and genuinely caring. They take the time to create personalized treatment plans and encourage patients throughout their recovery journey. The staff is friendly, the facility is clean and welcoming, and the progress I've seen has been outstanding. Thank you to the entire team (inc. SWs, doctors, nurses, Case Mgt) for your dedication and excellent care!

Was senior psychologist there During mid 70s And I appreciate our ratings for it's quality of care…read morehave always been superior and remains so. This is a quality actually a superior rehabilitation facility or in all people and that makes it truly special.

Whole time I was there visiting it was super clean and sanitized they have great staff members and…read moreamazing customer service super helpful. I'd recommend this health care to anyone.

Best facility. Great services, therapy, nurses, activities and dietary go above and beyond. They…read moretreat their residents so well.